Service Manual W365H, W375H, W3105H, W3130H, W3180H, W3240H, W3300H Wascator FOM71 CLS Clarus Control

Transcription

1 Service W365H, W375H, W3105H, W3130H, W3180H, W3240H, W3300H Wascator FOM71 CLS Clarus Control /EN 06.42

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3 Overview Safety precautions Technical data Machine presentation Programmes Service instructions Machine components and parts Regular maintenance Troubleshooting Control unit Programme unit Door and door lock Motor and motor control Drain valve Detergent compartment Heating Frame Options

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5 1. Safety precautions Contents Safety precautions... 3 Warnings /

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7 Service 1. Safety precautions 1 Safety Precautions The machine is only intended for washing with water. Do not allow minors to operate the machine. Installation and maintenance work should only be done by authorized persons Do not bypass the door lock of the machine. Any leaks, e.g. a worn-out door seal, should be repaired immediately. Prior to repairs or maintenance, be sure to read the corresponding handbooks and service manuals. Do not flush the machine with water. Warnings The service manual includes the following warnings that warn of possible injuries. Next to each warning text, a page reference refers to the page where the warning can be found in the manual. DANGER Be careful when measuring the electric components in the motor control. All components have a potential difference of approx. 300 V in relation to protective earth and neutral. When the green LED on the motor control card is lit, the components carry dangerous voltages. The motor control lose all voltage about seconds after the voltage has been disconnected and the motor has stopped. Chapter 30, pages 2 and /

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9 2. Technical data Contents Technical data... 3 Physical features... 3 Connections /

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11 Service Technical data 2. Technical data 2 Physical features Model types Washer extractor W365H W375H W3105H W3130H W3180H W3240H W3300H FOM71 CLS Inner drum Volume l Diameter mm Depth mm Capacity, dry weight Filling factor 1:10 kg 6,5 7,5 10, Filling factor 1:13 kg 5 5, ,8 18,5 23 Drum speed Washing rpm Extraction rpm G factor Extraction Dimensions Width mm Depth mm Height mm Service area, recommended On the sides mm Behind mm Weight Net kg /

12 2 2. Technical data Service Connections Model types Washer extractor W365H W375H W3105H W3130H W3180H W3240H W3300H FOM71 CLS Motor input During extract cycle at nominal voltage No load, no imbalance W Nominal load W Max. load, max. imbalance W Water valves Connection DN Recommended water pressure kpa Pressure limits kpa Capacity at 300 kpa l/min Drain valve Outer diameter of connection mm 50/75 50/75 50/ Capacity l/min Steam valve Connection DN Recommended steam pressure kpa Pressure limits kpa /

13 3. Machine presentation Contents Description... 3 General... 3 Function... 4 General... 4 Programme unit... 5 Motor and motor control... 6 Door lock... 7 Heating... 8 Water connections... 8 Rear control unit... 8 Detergent compartment... 9 Drain valve... 9 Frame and dampers /

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15 Service Description 3. Machine presentation 3 1 General 1 The machines covered in this manual include: Drum volume (litres) Model type 65 W365H, Wascator FOM71 CLS 75 W375H 100 W3100H 130 W3130H 180 W3180H 240 W3240H 300 W3300H The programme unit contains a microprocessor with a number of standard programmes for normal wash cycles. New programmes, specially prepared for specific applications, can be easily programmed by the customer, either using the control panel on the washing machine or using a special computer application. The programmes are then transferred to the washing machine on memory cards. The motor is frequency-controlled and is controlled by an advanced motor control. This allows precise and flexible control of the motor rpm for any application. The machines are supplied to customer specifications with e.g. electric or steam heating or no heating, and may be connected to various combinations of cold, warm and hard water. The machines are designed for installation in hotels, laundries, factories, hospitals, various institutions, etc /

16 3 3. Machine presentation Service Function General 2 This section presents an overview of the functions of the machine. Most functions are then presented in detail in separate chapters in the service manual. 2 Water inlet valves I/O card Detergent compartment Rear control unit Programme unit Front control unit Motor control Control panel Door Outer drum Door lock Motor Heating element Coil spring Support Drain valve Shock absorber /

17 Service 3. Machine presentation 3 Programme unit 3 4 The programme unit is made up of the CPU card, the display card, card reader and one or two I/O cards. The programme unit holds a number of standard programmes, but it is also possible to programme user-specific washing programmes, either using the control panel on the machine or a computer. The programme unit card reader is used to transfer programmes between a computer and the washing machine or between different washing machines. The programme unit communicates with the motor control through a serial interface. One or more I/O cards control the water valves, drain and heating of the machine. The control signals are sent via a communication card in the rear control unit to the various components. The communication card has connectors for connecting to various external components, such as detergent pumps or external water valves. The programme unit of the machine is described in detail in section 23. Programme unit. 3 Programme unit I/O card Programme unit A1 I/O card 1 A11 Distribution A21 Drain, water, detergent Heating element Water valves Drain valve K21 Voltage supply /

18 3 3. Machine presentation Service Motor and motor control 5 6 A frequency-regulated motor using a drive belt drives the drum. The motor is situated on a motor shelf, under the outer drum with a tensioner device for the drive belt. The motor control relies on microcomputer control and controls acceleration, rpm and retardation of the drum with high precision. Further, the motor control can supply simultaneous values that can be used as warnings for unbalanced loads and to calculate the weight of the load. The motor control communicates with the programme unit through a serial interface. The motor and motor control is described in detail in section 30. Motor and motor control. 5 Motor control Motor Programme unit A1 I/O card 1 A11 Motor control Ul Supply voltage M1 Communication card A /

19 Service 3. Machine presentation 3 Door lock 7 8 The door lock is an electro-mechanical type with double safety switches. The lock is bi-stable, i.e., it needs to receive an active pulse from the control in order to both lock and unlock the door. A separate printed circuit board, called door lock control, can be fitted onto the programme unit. This board controls locking and unlocking. The card has separate checks for empty drum and stopped drum. Together with the checks built into the programme unit, this guarantees that the door cannot be opened by a mistake. The door lock on the machine is described in detail in section 29. Door and door lock. 7 Door lock control A31 Door lock Programme unit A1 Door lock control A31 I/O card A11 Level guard B2 Motor control U1 Door lock A41 M1 Rotation sensor B /

20 3 3. Machine presentation Service Heating 9 When using electric heating, the water for washing is heated by three heating elements accessible from the front of the machine. The machine can also be fitted with steam heating using a steam valve fitted on the rear of the machine. The heating system of the machine is described in detail in section 40. Heating. 9 Main power switch L1 L2 L3 T1 T2 T3 N N Rear control unit Contactor K21 (heating) Water connections 9 Depending on the machine size and customer specifications, the machine has one, two, three or four inlet valves. This unit also has eight connections for external detergent supply. Rear control unit This unit contains the main power switch and 9 connection block for the input voltage, heating contactor and one or two communication cards with outputs that control the water and drain valves of the machine as well as the heating. There are also connection blocks for connection to e.g., an external detergent supply. The rear control unit of the machines is described in detail in section 21. Control unit. Supply voltage connection Water connections Communication card Heating elements /

21 Service 3. Machine presentation 3 Detergent compartment 10 The compartment is divided into four for prewash, main wash, rinse and bleaching-agent/ liquid detergent. The detergent compartment of the machines is described in detail in section 39. Detergent compartment. 10 Detergent compartment Drain valve 10 This valve is a diaphragm valve that opens and closes by way of the water pressure. The control valve is situated next to the water valves. The drain valve of the machine is described in detail in section 38. Drain valve. Frame and dampers 10 The drum assembly is freely suspended by springs and is allowed to move in relation to the frame. This means a minimum of vibrations are transferred to the frame, which implies simplified installation since the machine need not be placed on a concrete base. The machine uses four coil springs between the frame and drum assembly. Each spring is fitted to one or two shock absorbers that dampen drum movement. The machine support is described in detail in section 43. Frame. Outer frame Shock absorbers Coil spring Inner frame Drain valve /

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23 11. Regular maintenance Contents Daily... 3 Every third month /

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25 Service 11. Regular maintenance 11 Daily To maintain correct and proper functioning and to prevent interruption of service, the following maintenance scheme should be adhered to. The maintenance interval should be adapted to how frequently the machine is used. Check the door and door lock: - Let the door remain open and try starting the machine. The machine should not start. - Close the door, start the machine and try opening the door. It should not be possible to open the door until the drum has stopped turning. - Check that the door does not leak. - Clean the door seal, removing any detergent and fluff. Check that the drain valve does not leak during the wash cycle. Clean out any detergent remaining in the detergent compartment. Rapid advance through a program and let the water rinse the compartment: Every third month May only be carried out by authorized personnel. Check that the door does not leak. Check the drain valve and remove any fluff. Inspect the interior of the machine (during an actual wash cycle to ensure that no leaks are noticed) by: - Turning of the main power switch of the machine. - Remove the top cover and the protective front and rear plates /

26 Regular maintenance Service - Verify that all internal hoses do not leak. - Inspect the drive belt. Adjust the tension or replace if necessary (see section 30. Motor). - Check that water does not leak onto the floor. - If the heating time is unusually long, check the heating elements (see section 40. Heating). If the water is very hard, check whether there are lime deposits on the heating elements. Decalcify the elements if necessary. Adapt the amount of deliming agent to the manufacturer s guidelines. - Never switch on the heating elements when there is no water in the machine. This will cause the slow-blow fuse to trigger. - Inspect the shock absorbers and coil springs /

27 12. Troubleshooting Contents General information about troubleshooting... 3 Precautions... 3 Measurements... 3 Errors with no error codes... 4 Errors with error codes... 4 Error indication... 4 Resetting an error indication... 4 Error codes... 4 Service programme... 8 Opening the service programme... 8 To control the machine functions I/O card inputs...11 To end the service programme...11 Errors with no error codes No indication in the display window (machine not responding or operates apart from this) Errors with error codes NO WATER DOOR OPEN DOOR UNLOCKED NTC LOW TEMP NTC HIGH TEMP WATER IN DRUM MACHINE OVERFILLED NO HEATING NOT DRAINED UNBALANCE SENSOR FAULT NO MOTOR COMM LEVEL CALIBRATION WEIGHT FROM SCALE EMERGENC STOP DOOR LOCK START NOT ALLOWED MIS COMMUNICATION INTERLOCK STATUS IO COMMUNICATION LOW OIL LEVEL PHASE AUT. LEVEL CALIB LEVEL NOT CALIBRATED NO SCALE CONNECTED HEAT SINK TOO HOT MOTOR TOO HOT NO INTERLOCK MOTOR SHORTNING INTERLOCK HARDWARE LOW DC VOLTAGE HIGH DC VOLTAGE RIPPEL ON DC BUS LINE INTERRUPT KLIXON CIRCUIT Troubleshooting the keypad in the display unit /

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29 Service 12. Troubleshooting 12 General information about troubleshooting The troubleshooting section is used to pinpoint a fault on the machine to a specific defective component or unit. If the power supply is interrupted, the programme memory will keep the select programme in its memory for approx. 3-5 minutes. Within this time period, the machine automatically restarts after the power interruption. Precautions Only authorized personnel is allowed to troubleshoot the machine. Prior to commencing troubleshooting, pay close attention to the precautions in section 1. If the power is on, be very careful when working on the the machine. DANGER Be very careful when measuring the motor controller since all components have a potential difference of about 300 V compared to Ground and Neutral. When the green LED is lit, all components are powered with dangerous voltage. When the power supply to the machine is interrupted and the motor has stopped, the motor controller will does lose power until after seconds. Measurements For information about measurement points, components and voltages, please refer to the wiring diagrams for the machine /

30 Troubleshooting Service Errors with no error codes This section includes troubleshooting charts for errors for which no error code is generated. Errors with error codes Error indication Programme or machine errors are indicated by an alarm text in the display 1 window. 1 Alarm text 4221 Resetting an error indication Error indications can be reset in two different ways: By pressing START, the error may be temporarily reset. The machine 1 then continuous the programme that was already started. If the error code remains, the error will come back at once. By pressing a the error is reset and the started programme is cancelled. Error codes A brief summary of all error codes and the possible cause for each error is presented below. Troubleshooting charts for all errors are presented on the following pages /

31 Service 12. Troubleshooting 12 List of errors, functions monitored and relevant error messages displayed Error/Function 01 ERROR. NO WATER Water level has not reached set level within time set. After this error message appears and the machine is reset, the machine will try again. Error message displayed NO WATER 02 ERROR. OPEN DOOR Signal from microswitch which checks door status absent during program. After this error message appears and the machine is reset, the machine will try again. DOOR OPEN 03 ERROR. DOOR LOCK Signal from microswitch which detects when the door is locked absent during program. 04 ERROR. LOW TEMPERATURE The temperature is below the lowest value allowed (open circuit in temperature sensor). 05 ERROR. HIGH TEMPERATURE The temperature is above the highest value allowed (short-circuit in temperature sensor). DOOR UNLOCKED NTC LOW TEMP NTC HIGH TEMP 06 ERROR. WATER IN MACHINE The water level is higher that the level EMPT at the start of the program. WATER IN DRUM 07 ERROR. OVER-FILLED The water level is higher than the LEVEL OVERFILL (i.e. DRUM OVER-FILLED) level. If this function is switched off (=N), instead the drain valve will open for a short time and discharge some of the water. This is described under the function DRAIN TIME WHEN OVERFILL (i.e. DRAIN TIME AFTER OVER-FILLING) earlier in this section. MACHINE OVER-FILLED 08 ERROR. NO HEAT The temperature has not increased by the number of degrees specified in the function MIN. TEMPERATURE INCREASE (see back in this section), over the period of time specified in the function MAXIMUM HEATING TIME (see SETTINGS 1 ). NO HEATING 10 ERROR. REMAINING WATER When the drain sequence has finished, the water level is still higher than the EMPT level. 11 ERROR. UNBALANCE SWITCH The unbalance switch is closed when the machine is starting on a drain sequence. 13 ERROR. MOTOR COMMUNICATION Communication between PCU and motor control unit interrupted or disturbed. NOT DRAINED UNBALANCE SENSOR FAULT NO MOTOR COMM 14 ERROR. LEVEL ADJUST Every machine has individual level calibration at the factory. If these calibration values are missing or fall outside the limit values, an error warning will be flagged at each program start-up. The program can still be started, however, by pressing START. It will then use standard (default) values, which means that the levels will not be as precise as intended. LEVEL CALIBRATION /

32 Troubleshooting Service List of errors, functions monitored and relevant error messages displayed, cont. Error/Function 15 ERROR. EMERGENC STOP The emergency stop button has been pressed. 16 ERROR. WEIGHT FROM SCALE Over-/Under-load of scale or weight above limit for maximum allowed weight at wash module start. 17 ERROR. DOOR LOCK SWITCH Even though the door lock microswitch indicates that the door is locked, the signal from the microswitch which is used to detect when the door is closed is absent. 18 ERROR. START NOT ALLOWED Network does not allow programme start. 19 ERROR. MIS COMMUNICATION Machine has lost contact with network. Error message displayed EMERGENC STOP WEIGHT FROM SCALE DOOR LOCK START NOT ALLOWED MIS COMMUNICATION 20 ERROR. EWD INTERLOCK The motor control system for frequency-controlled motors (EWD) receives a signal direct from the door lock which indicates that the door really is closed. If this signal is lost, a fault signal is sent to the PCU INTERLOCK STATUS 21 ERROR. I/O COMMUNICATION Communication between the CPU board and one of the I/O boards interrupted or disturbed. 22 ERROR. LOW OIL LEVEL In machines with an oil lubrication system, indicates low level in the oil container. 23 ERROR. LOW OR HIGH VOLTAGE Incorrect input voltage to external equipment. 24 ERROR. PRESSURE SENSORS, TILT Both pressure sensors are active at the same time. 25 ERROR. PRESSURE SENSOR TIMEOUT No pressure at the relevant pressure sensor within the maximum time allowed for tilt backwards or forwards. 26 ERROR. DOOR SWITCH, TILT Door closed (S3) is "on" at a time when the machine door is locked open (S25).) I/O COMMUNICATION LOW OIL LEVEL PHASE PRESSURE SENSOR TILT PRESSURE SENSOR TIMEOUT DOOR SWITCH, TILT 27 ERROR. LEVEL OFFSET The pressure sensor for the water level signals a value that is so different AUT. LEVEL CALIB. from the empty machine state that the automatic level calibration cannot adjust the level system. 28 ERROR. LEVEL NOT CALIBRATED Calibration of level system not done in service mode before use of machine /

33 Service 12. Troubleshooting 12 List of errors, functions monitored and relevant error messages displayed, cont. Error/Function ERROR. ERROR CODES FROM MOTOR This function includes a number of error warnings from the motor control system for frequency-controlled motors (EWD) Error message displayed 31 Temperature of MCU control circuits too high HEAT SINK TOO HOT 32 Motor thermal protection has tripped MOTOR TOO HOT 33 The motor has received a start command from the PCU without receiving an interlock signal from the door lock. The MCU receiving circuitry for the interlock signal is not faulty NO INTERLOCK 35 Short-circuit between motor windings or to earth. MOTOR SHORTNING 36 Fault in MCU receiving circuitry for lock acknowledgement signal. INTERLOCK HARDWARE 37 DC voltage too low LOW DC VOLTAGE 38 DC voltage too high HIGH DC VOLTAGE 39 DC level varying too much RIPPEL ON DC BUS 40 One phase missing for/at motor control unit LINE INTERRUPT 41 Hardware fault, temperature monitoring, motor KLIXON CIRCUITS /

34 Troubleshooting Service Service programme Opening the service programme RUN A WASH PROGRAM GO TO THE MENU MAKE OUR CHOICE WITH OR AND PRESS SELECT WEIGHT, KG 000,0 SELECT RUN A WASH PROGRAM GO TO THE MENU MENU MAKE A CHOICE: WASH PROGRAM LIBRAR PROGRAMMING MODE SETTINGS 1 MEMOR CARD SERVICE MODE STATISTICS SELECT SELECT WASH PROGRAM LIBRAR PROGRAMMING MODE SETTINGS 1 MEMOR CARD SERVICE MODE STATISTICS MANUAL MODE SETTINGS 2 EXIT If this menu is not currently displayed: Press repeatedly. Press to highlight GO TO THE MENU. Press SELECT. Press b four times.... to highlight SERVICE PROGRAM. The service program The service program makes fault-finding on the machine easier, as it allows you to control the various machine functions individually: water filling detergent flushing motor rotation, clockwise and counterclockwise motor action, distribution and extraction drain door lock heating buzzer ou can also check which input signals to the PCU are activated: emergency stop remote start oil lubrication service repeat rinse phase check door locked door closed imbalance The following values will also be displayed at all times: water level in machine water temperature motor speed whether drain is open or closed SELECT Press SELECT /

35 Service 12. Troubleshooting 12 PRESS BUTTON ON CPU BOARD Press the button on the CPU circuit board. To prevent unauthorised or accidental use Unauthorised or accidental use of the service program is prevented by requiring the user to locate and press the button on CPU board. EXIT Not for Wascator FOM71 CLS. SERVICE PROGRAM MAKE A CHOICE: SERVICE PROGRAM CLEAR TRIP HOUR COUNTER CLEAR SERVICE COUNTER CLEAR WASH PROGRAM COUNTER IN CLS CLEAR WASH PROGRAM COUNTER IN SMC SCALE ADJUSTMENTS CALIB. OF LEVEL SENSOR EXIT SELECT SELECT To access the service program: Press Select /

36 Troubleshooting Service To control the machine functions SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES 01 COLD WATER 02 HOT WATER 03 COLD HARD WATER 04 TANK 1 WATER 05 TANK 2 WATER 06 TANK 3 WATER 01 COLD WATER 02 HOT WATER 03 COLD HARD WATER 04 TANK 1 WATER 05 TANK 2 WATER 06 TANK 3 WATER 07 FLUSH 10 DETERGENT POWDER 1 11 DETERGENT POWDER 2 12 DETERGENT POWDER 3 13 DETERGENT POWDER 4 14 DETERGENT POWDER 5 17 LIQUID DETERGENT 1 18 LIQUID DETERGENT 2 19 LIQUID DETERGENT 3 20 LIQUID DETERGENT 4 21 LIQUID DETERGENT 5 22 LIQUID DETERGENT 6 23 LIQUID DETERGENT 7 24 LIQUID DETERGENT 8 25 LIQUID DETERGENT 9 26 LIQUID DETERGENT LIQUID DETERGENT LIQUID DETERGENT LIQUID DETERGENT MOTOR CLOCKWISE 34 MOTOR COUNTERCLOCKWISE 35 DISTRIBUTION 36 LOW EXTRACT 37 MEDIUM EXTRACT 38 HIGH EXTRACT 39 TURBO EXTRACT 40 NORMAL DRAIN 41 DRAIN BLOCKING 42 RECCLE DRAIN A 43 RECCLE DRAIN B 44 RECCLE DRAIN C 45 RECCLE DRAIN D 49 OIL (PULS) 51 DOOR LOCK 55 HEAT 56 HEAT 2 AS STANDARD 64 BUZZER EXIT To activate the various machine functions: Use or to highlight the function. Press to switch the function on and off /

37 Service 12. Troubleshooting 12 I/O card inputs 1 Press 1. SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED UNBALANCE Now you can check the various input signals from I/O board 1. A black square in front of the name indicates that the input is active. I/O-BOARD 1 EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED UNBALANCE Press any key to go back to the previous display. When the programme unit has two I/O cards: 2 Press 2. I/O-BOARD 2 CHANGE HEATING SSTEM REPEAT RINSE It is now possible to verify the various input signals from I/O card 2. Press any key to go back to the previous display. To end the service programme End the service programme by pressing a /

38 Troubleshooting Service Errors with no error codes No indication in the display window (machine not responding or operates apart from this). 2 Programme unit card If the power is on, be very careful when working on the the machine Verify that: the machine receives power. Green LED Red LED 2 3 the machine has not been emergency stopped. the red LEDs on the programme unit card and the I/O card light steadily. (Verify through measurement that X3:1-2 at A11 is 16 V. If not, troubleshoot the voltage supply circuit.) Green LED Red LED 4 verify that the green LEDs on the programme unit card and the I/O card blink quickly. verify the fuses F11 and F12 (T 1.25 A) on the communication card A21. Replace burnt-out fuses. 3 I/O card Perform a communication test using the test box. Refer to the manual Instructions for Clarus Communication Tests. X3 OK LED on test box Defective LEDs on test box The display or display cable is probably defective. Troubleshoot according to the manual Instructions for Clarus Communication Tests F11, F /

39 Service 12. Troubleshooting 12 Errors with error codes NO WATER 5 X9 1 The water level has not reached the selected level within the given time. Following an alarm and subsequent, the machine will make a new attempt. First verify that: the programme unit was not incorrectly programmed the inlet filter is not blocked all water faucets are open the drain is not leaking Reset the error code. Continue with troubleshooting if the error code appears again Valve Switch Relay 11 cold/warm compartment 1 X9: cold/warm compartment 2 X9: cold/warm compartment 3 X9: cold mix box X9: warm compartment 2 X9: warm mix box X9:1 9 14/24 cold/warm compartment 4 X9: Enter the service programme and the activate water valves on the machine, one after the other. All valves fill up with water One of the valves does not fill up with water 2. Activate the defective valve in the service programme and measure the voltage (230 V) at the water valve. No voltage Voltage OK The valve is probably defective. Verify and remedy 5 3. Depending on the valve, measure the supply voltage (230 V) of the water valve at switch X9 on I/O card 1, A11.The relay functions can also be verified using the LEDs on I/O card 1. No voltage Voltage OK Defective cables between the communication card A11 and the water valve, or defective programme unit card A1. Verify and remedy. Probably defective control output from the programme unit card A1 or I/O card 1 A11. Continued on next page /

40 Troubleshooting Service Continued from previous page 6 5. Activate (close) the drain valve in the service programme. Activate another of the water valves and verify the drain valve function. Drain valve OK Drain valve defective Troubleshoot the drain valve according to the instructions under error code WATER IN DRUM later in this troubleshooting section Verify that the level hose is not damaged, bent, blocked and has not come lose from the T-joint, drum, programme unit card A1 or level guard B2. Level hose OK Defective level hose Level hose connection 3972 Fit the hose correctly or replace it. 7 7 Level detector on programme unit card A1 probably defective. Enter the service programme and verify that the level indication is stable. Blow into the level hose and check the level indication increases. Check the level system for leakage. Level indication SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES 01 COLD WATER 02 HOT WATER 03 COLD HARD WATER 04 TANK 1 WATER 05 TANK 2 WATER 06 TANK 3 WATER /

41 Service 12. Troubleshooting 12 DOOR OPEN 8 No signal from the Door closed during programme operation. If the input signal for Door closed is lost during programme operation, the OPEN DOOR error code is immediately generated. X5 X6 If the power is on, be very careful when working on the the machine. 1. Try to restart the machine (i.e. reset the error code) by pressing START. Error message returns No error message Temporary error (probably defective contact) 2. Exit the programme using a. Enter the service programme (unlock the door if it is locked). Verify voltage supply is present between X5:4-5 when the door is closed. SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE 9 No voltage Voltage present but black square does not light I/O card 1 A11 probably defective. Indication Door locked Verify voltage is present between X5:3-5. Voltage present No voltage Troubleshoot the cabling for the voltage supply (between the main power switch Q1 and X6). Continued on next page /

42 Troubleshooting Service 10 Continued from previous page 4. Disassemble the door lock and verify the function of S3 using an ohm meter. Correct function Incorrect function 10 Microswitch S3 Replace S3./Change door lock. 5. Inspect the cabling between X5 and S3 using an ohm meter. Cabling OK Incorrect cabling Remedy or replace the cables. Inspect the mechanical function of the door lock. Replace any defective components or replace the door lock. Cables 5368 Cables /

43 Service 12. Troubleshooting 12 DOOR UNLOCKED 11 No signal from the Door locked during programme operation. If the input signal for the "Door locked" is lost during programme operation, the "DOOR UNLOCKED" error code is immediately genrerated. At programme start, this error code is suppressed for a few seconds. X5 X6 If the power is on, be very careful when working on the the machine Try to restart the machine (i.e. reset the error code) by pressing START. Error message returns No error message Temporary error in the door lock or programme unit 12 SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE Exit the programme using a. Enter the service programme and verify that there is voltage between X5:2-6 when the door lock is engaged. No voltage Voltage present but black square does not light 13 Indication Door locked I/O card 1 A11 probably defective Actuator 3. Verify that there is voltage supply between X5:1-5 when the door lock is switched on. Voltage present No voltage Troubleshoot the cabling for the voltage supply (between the main power switch Q1 and X6). Cables Is the lock command present? Measure X:92 on the door lock controller. es No Troubleshoot according to the error codes in section 29. Troubleshoot cabling between X5 and the actuator/door lock. The actuator/door lock could be defective. Cables /

44 Troubleshooting Service NTC LOW TEMP 14 The programme unit indicates an interruption with the temperature sensor or the temperature is below -5 C. Try to restart the machine (i.e. reset the error code) by pressing START Undo the temperature sensor connections and measure the resistance of the sensor. The resistance should be as in the table below: Approximate values for a fully functional temperature sensor T ( C) R (ohm) Resistance OK Incorrect resistance 15 Temperature sensor The temperature sensor is probably defective. 2. Exit the programme using a. Enter the service programme and read the temperature (the display window shows 0 C). Short-circuit inputs 1 and 2 on card switch X1. Verify that the display window shows 100 C. es No Temperature indication SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE Incorrect temperature sensing on the programme unit card. Replace the card. Incorrect cabling to the. Verify and replace if necessary. 16 X /

45 Service 12. Troubleshooting 12 NTC HIGH TEMP 17 The programme unit indicates a short-circuit with the temperature sensor or the temperature exceeds 98 C. Try to restart the machine (i.e. reset the error code) by pressing START Undo the temperature sensor connections and measure the resistance of the sensor. The resistance should be as in the table below: Approximate values for a fully functional temperature sensor T ( C) R (ohm) Resistance OK Incorrect resistance 18 Temperature sensor 5204 The temperature sensor is probably defective Reset the connection on the sensor and exit the programme using a. Enter the service programme and read the temperature. Disconnect one of the inputs 1 and 2 on card switch X1. Verify that the display window shows 0 C. es No Incorrect temperature sensing on the programme unit card. Temperature indication SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE Incorrect cabling to the temperature sensor. Verify and replace if necessary. 19 X /

46 Troubleshooting Service WATER IN DRUM The water level is higher than EMPT at programme start. First verify whether: the same error appears again following resetting of the error code the drain is blocked by fluff or foam the level hose and air box are blocked (blow into the level hose) For machines with a drain pump, verify correction operation. Pay attention to temperature extremes in the surrounding which may affect the level system, generating this error code. 1. Verify whether there is any water in the drum. Water in drum No water in drum Level indication SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE Enter the service program and record the actual level value. Disconnect the level hose from the programme unit card A1. Level value does Level value falls not change Level hose connection The level hose is probably blocked by fluff or due to incorrect installation. Verify and clean, or replace the hose Level detector on programme unit card A1 is defective. Verify the operation of the drain valve using the service programme. Remedy or replace the defective drain valve if necessary /

47 Service 12. Troubleshooting 12 MACHINE OVERFILLED The water level is above the level for OVERFILLED MACHINE. If this function is switched off (=N) the drain valve will open instead for a short while to drain some of the water. 22 Level indication SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE If the power is on, be very careful when working on the the machine. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, first make sure that: the level hose and air box are not blocked (blow into the level hose) that none of the water valves has locked (i.e. poured in continuously). 1. Visually inspect. Is there too much water in the machine? No es Exit the programme and drain the machine. 23 Level hose connection Exit the programme using a. Enter the service programme and record the actual level value. Undo the level hose from the programme unit and verify whether the level falls. No es Inspect the level system (hoses, nipples and air box). 3. Inspect whether the level input on the programme unit is blocked. If this is not the case, the the programme unit is probably defective /

48 Troubleshooting Service NO HEATING 24 The temperature has not increased the number of degrees specified in the function MIN ALLOWABLE TEMPERATURE INCREASE (see settings 2) during the time that is programmed in the function MAXIMUM HEATING TIME (Configuration 1). If the power is on, be very careful when working on the the machine. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, first make sure that: the programme module is not incorrectly programmed the heat supply is intact (all phases OK and the steam or gas boiler is operating) the drain does not leak. Element connectors Exit the programme using a. Enter the service programme and fill up water to above the safety level (5-10 cm above the lower edge of the inner drum). Switch on the heating. Does the heat contactor go high? es No Troubleshoot the operating circuits of the contactor Measure the operating voltage across each element. No voltage Voltage present 3. Use a clip-on ammeter and verify that all phases draw current (6-25 A depending on the element rating) or, alternatively, switch off the voltage with the wall-mounted power switch and measure the resistance of the elements, which should be ohms (2.5 kw) or ohms (1 kw). Resistance OK Incorrect resistance Inspect the elements for lime deposits. Decalcify if necessary Replace the defective element 4. Troubleshoot the voltage supply circuit for the elements /

49 Service 12. Troubleshooting 12 NOT DRAINED The water level exceeds EMPT at wash program start. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, first verify these items: Is the drain is blocked by fluff or foam? Are the the level hose and air box blocked (blow into the level hose)? For machines with a drain pump, verify correction operation. Does water run out when the power switch on the machine is switched off? Verify the operation of the drain using the service programme. Is the drain in the room capable of receiving the water from the machine? /

50 Troubleshooting Service UNBALANCE SENSOR FAULT The imbalance switch is closed during program start. If the power is on, be very careful when working on the the machine. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, troubleshoot as follows: Verify: the mechanical function of the imbalance switch the resistance between the imbalance switch and the cabling. If the error remains, there is probably an internal error in the motor controller /

51 Service 12. Troubleshooting 12 NO MOTOR COMM. Communication between the programme unit and the motor controller has been interrupted or interfered. If the power is on, be very careful when working on the the machine. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, troubleshoot as follows: 1. Perform a communication test using the test box. Refer to the manual Instructions for Clarus Communication Tests. OK LED on test box Defective LEDs on test box Troubleshoot according to the manual Instructions for Clarus Communication Tests. The motor controller or cabling for the motor controller is probably defective /

52 Troubleshooting Service LEVEL CALIBRATION The water level system has not been correctly calibrated. Each machine has been individually level adjusted at the factory. If the calibration values are missing or outside the limits, an error is generator at programme start. The programme can, however, be started by pressing START once more. In this case the standard values are used and the level swill not be as exact. Carry out programming anew and make sure the calibration values are within the allowed limits /

53 Service 12. Troubleshooting 12 WEIGHT FROM SCALE The scale is all the time sending the actual weight to the timer. If the scale is over- or under-loaded all the time the error will be indicated. The same error will also be indicated if the weight transfered from the scale to the timer at the beginning of a water filling periode, is above a certain limit set in the configuration system of the machine. To correct the problem, try to first zerocalibrate the scale and then reset the scale in the servicemode. If the error remains, please contact service /

54 Troubleshooting Service EMERGENC STOP The emergency stop button was pressed. If the power is on, be very careful when working on the the machine. Find out the reason for the emergency stop button having been pressed. Take the necessary measures. Reset the emergency stop button by turning it counter-clockwise. Restart the machine by pressing START or a /

55 Service 12. Troubleshooting 12 DOOR LOCK 25 The signal from the Door locked switch is present although there is no signal from the Door closed switch. X5 This error code can only be generated prior to programme start. If the power is on, be very careful when working on the the machine. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, troubleshoot as follows: Undo the card connection X5 on I/O card 1, A11 Error message returns No error message Troubleshoot the door lock and the cabling for electric or mechanical short-circuit. 26 Actuator I/O card A11 probably defective Cables /

56 Troubleshooting Service START NOT ALLOWED The network does not allow start of the washing programme. Try to reset the error code. If the error remains, contact the responsible person for the network and have the error fixed /

57 Service 12. Troubleshooting 12 MIS COMMUNICATION Communication between the programme unit card A1 and the network has been interrupted. 27 X7 If the power is on, be very careful when working on the the machine. 27 Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, troubleshoot as follows: Verify that the cable between the network and X7 on programme unit card A1 is connected. If the cable is properly connected, contact the person responsible for the network. Note! This error code will disappear by itself after several programme starts. In case communication has been interrupted intentionally, the machine can be operated with no further intervention required /

58 Troubleshooting Service INTERLOCK STATUS The motor controller does not receiving an interlock signal during programme operation. 28 X If the power is on, be very careful when working on the the machine. Switch off the machine for at least 30 seconds to ensure the motor controller has been completely reset. Then try to start the machine again. If the error returns, troubleshoot as follows: Measure the interlock signal on the motor controller U1:X302. No signal Signal OK Troubleshoot the motor controller Measure the signal on the I/O card 1 interlock bus A11:X10. No signal Signal OK 29 X10 Troubleshoot the cabling between the motor controller and programme unit. Inspect the cabling and replace if necessary. Troubleshoot the interlock circuits /

59 Service 12. Troubleshooting 12 IO COMMUNICATION Communication between programme unit A1 and one of the I/O cards has been interfered with or interrupted, or incorrect configuration of the I/O cards. If the power is on, be very careful when working on the the machine. Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, troubleshoot as follows: 1. Perform a communication test using the test box. Refer to the manual Instructions for Clarus Communication Tests. OK LED on test box Defective LEDs on test box Troubleshoot according to the manual Instructions for Clarus Communication Tests. The motor controller or cabling for the motor controller is probably defective /

60 Troubleshooting Service LOW OIL LEVEL Low oil level in the oil container. Applies only to machines with oil lubrication. Fill up with oil and restart the machine. Verify for any leaks /

61 Service 12. Troubleshooting 12 PHASE Alarm from the mains monitoring equipment. An input on I/O card 1 (X16:7-8) can be connected to external equipment that monitors received mains signals in terms of voltage levels, loss of phase, etc. If this input goes high, the error message is displayed. Find out the reason for the error indication by inspecting the mains monitoring equipment. For more on this troubleshooting, refer to the manual supplied with the mains monitoring equipment in use /

62 Troubleshooting Service AUT. LEVEL CALIB. 30 The pressure sensor for the water level signals a value that is so incorrect when the machine is empty that automatic level calibration of the level system is not possible. Level indication SERVICE PROGRAM LEVEL 2 TEMP 22 C SPEED 0 DRAIN CLOSED ES EMERGENC STOP TEMPORAR PAUSE OIL REMOTE START SERVICE PHASE CHECK DOOR LOCKED DOOR CLOSED IMBALANCE If the power is on, be very careful when working on the the machine. 30 Try to restart the machine (i.e. reset the error code) by pressing START. If the error returns, troubleshoot as follows: 1. Verify the level indication in the service programme when the drum is empty. Does the level indication exceed the set limit value? es No 31 Level hose 2. Try to restart a washing programme again. No error code Error remains The level hose is probably blocked. Replace or clean the level hose Temporary error Undo the level hose from the programme unit card A1. Does the level indication still exceed the set limit value? es No The level hose is probably blocked. Replace or clean the level hose. The programme unit card A1 is probably defective /

63 Service 12. Troubleshooting 12 LEVEL NOT CALIBRATED Before the machine is used filling water controlled by the pressure sensor system, the pressure sensor system must be calibrated. The pressure sensor system for water filling can be calibrated in the service mode. It is possible to use the machine in weight mode, filling water on weight, without calibrating the water pressure sensor system /

64 Troubleshooting Service NO SCALE CONNECTED Communication between the timer and the scale is not working. Check the wire between the timer and the scale. If still not working, please contact service /

65 Service 12. Troubleshooting 12 HEAT SINK TOO HOT The motor controller indicates too high a temperature at the heat dissipator. This error code appears if the external temperature has been very high. It his has been the case, lower the temperature by e.g., ventilation the room. If the power is on, be very careful when working on the the machine. First verify that: the machine is not overloaded the machine is not covered any fan for the motor controller operates correctly the motor controller heat dissipator is not blocked by dust the motor controller LEDs do not indicate and error (see the description of the motor controller in section 30). Switch off the machine for at least 30 seconds to ensure the motor controller has been completely reset. Then try to start the machine again. If the error returns, troubleshoot as follows: 1. Verify that the drum and motor operate smoothly. Drum/motor OK Heavy operation of the drum/motor Defective bearings in drum or motor, or there is an object between the outer and inner drum. Inspect and remedy. 2. Enter the service programme. Run the motor at different washing revolutions, clockwise and counter-clockwise. Verify that no noise can be heard from the drum/ motor. Drum/motor OK Noise from drum/motor The motor controller is probably defective. Defective bearings in drum or motor, or there is an object between the outer and inner drum. Inspect and remedy /

66 Troubleshooting Service MOTOR TOO HOT 32 The motor controller indicates the thermal protector of the motor has triggered. Measure the resistance between pins 7 and If the power is on, be very careful when working on the the machine. First verify that: the machine is not overloaded the ventilation openings of the machine are blocked the external temperature is very high the motor is not abnormally warm. Switch off the machine for at least 30 seconds to ensure the motor controller has been completely reset. Then try to start the machine again. If the error returns, troubleshoot as follows: 1. Switch off the machine and verify that the drum and motor operate smoothly. Drum/motor OK Heavy operation of the drum/motor Contactor X3, female towards motor 5420 Defective bearings in drum or motor, or there is an object between the outer and inner drum. Inspect and remedy. 2. Wait for at least 10 minutes to allow the motor to cool down. Then switch on the machine again. Enter the service programme and run the motor at low washing revolutions. Verify whether the error indication immediately returns. No error indication Immediate error indication Switch off the machine. Undo the contactor at X3 on the motor. Use an ohmmeter to measure the resistance in the between the contactor and the motor between X3:7-9. Contact Interruption Thermal protector of motor interrupted. Replace the motor. Continued on next page /