G-NEWS CLEAN IMPROVE YOUR MEAL! Sitting to the table is, by now, a complete experience that will

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1 G-NEWS CLEAN IMPROVE YOUR MEAL! Experience taught us that we use all of our senses when we savour food, not only the taste. We don t eat, indeed, only with the mouth: it s necessary to involve the sense of smell, sight and touch so that the experience would be really remarkable. We would gladly sit down to the table only if everything was in order. Sitting to the table is, by now, a complete experience that will satisfy all the five senses. Food definitely plays a key role because it stimulates the taste, the sense of smell as well as the sight, but there are also other factors that influence our experience at the restaurant. A recent studies of the University of Arkansas have shown, in fact, that music has effect on the way in which people perceived the flavour of food. So we know that the acoustic environment plays an important role on this kind of experience as well as the tactile and visual feeling of textiles used in the room: softness, freshness, cleanliness and hygiene have a great incidence on it. Approaching the napkin to the mouth stimulates all the senses and this feeling it should be, at least, equal to the dish. All that is connected to the certainty of cleaning, hygiene and professionalism of the textiles treatment.

2 G-NEWS 2 3 Trend People at restaurant: hygiene is the first request 85% of people who eats out wouldn t return into a restaurant if they considered it dirty, even though the food and the price were good. According to an Ipsos MORI research the hygienic conditions are one of the key factors for choosing a restaurant for the Western Europe customers. Clients want to eat a good meal but only in a well maintained and clean place, in which surfaces and fabrics are hygienically safe. According to this survey, therefore, the consumers are frightened, in the first place, by dirty crockery, cutlery and tissues (35%), then, stained uniforms and poor personal grooming of the waiters (34%), unclean kitchen (28%), foul odours (24%), and, finally, dirty bathrooms (23%). A dirty restaurant or simply perceived as such, can lead to a huge economic damage for the owner, that must solved this problem effectively and as quickly as possible.

3 G-NEWS 4 5 THE HYGIENE IS À LA CARTE We know that the sensory experience in a restaurant begins before eating. A well maintained and clean table is the best entrée to start a positive and long-lasting relationship with clients. Our qualitative opinion about a restaurant begins immediately, when we arrive at the site. It starts exactly at the moment we take place, touch the tablecloth and unroll the napkin... Throughout the waiting, we have the time to understand the level of service, the type of location and what will come into the pot. Every restaurant, of course, is different from each other and, actually, want to stand out clearly from other places, by the menu as well as by its look. So, by this point of view, the in-site laundry service is the best solution: it allows to have a customized textile supply, following accurately and timely the owner s requests, and is also able to treat the fabrics with care and attention, without losing sight of the cost management. This solution allows, indeed, to optimize the staff s activities as well as the type of detergents, the washing programs and the peaks and dips of customers requests. Furthermore, during a season in which we talk more and more about organic restaurants and environmental issues, we propose the farm-to-table laundry service! If you adopted the BIO cooking philosophy, it would be a nonsense that your linen travels for hours, every day, towards an external washing service! The modern indoor laundry system proposed by Grandimpianti, allows the management of textile supply even by unskilled users, thanks to the equipment with automated processes. So the fabrics are always in order, clean, sanitized and ready for use, without waste or additional costs. The investment on linen supply and their following maintenance, washing and ironing are an item of expenditure that should not be underestimated. The decay and the premature ageing of these goods should be carefully calculated.

4 G-NEWS 6 7 ACT ON THE SPOT, NOT ON THE CLOTH The long-lasting maintenance of the textile fibre guarantee a lower investment in linen by the owner and, at the same time, the hygiene and the freshness on the table. Know-how: the consequences of textiles stress We are able to use the experience that our company has developed on a large scale market in the daily work of family and medium-sized businesses. What s the main consequence that fabrics stress may cause to the catering activity? Certainly the increasing of the running costs, due to the necessity of replacing, completely or partially, the textile supply became unusable. Increasingly high cost management, dissatisfaction for the presence of permanent stains (due to the fibre destroyed by high temperatures or aggressive detergents), initial colouring turned from white into yellow or pale grey, faulty ironing: these are some of the reasons why the restaurateurs leave the in-site laundry service and rely on the rental service or, even more drastically, on the paper supply. While at first glance these seem advantageous solutions, actually both are very expensive. The rental, indeed, requires that the restaurateur adapts himself to the standard supply of the centralized laundry, giving up at any chance of expression of his personality through the linen as well as he usually does by the dishes. Paper supply, however, produces a radical change of the restaurant s image and of the perception that the customer has about its service. Finally, it s a very common misconception believe that paper is environmentally friendly and preferable than the fabric. According to a recent study by Ambiente Italia, it s the reusable textile linen to have a lower environmental impact compared to the disposable, saving 80% of non-renewable resources, 60% of energy and water, 55% of greenhouse gas emissions and 75% of waste. How to combine, therefore, acceptable costs, quality and environment? Every restaurateur knows that part of the necessary investment for the management of his business comes from the textile supply, not only as tablecloths and napkins, but also as uniforms and fabrics used by the entire staff. The more its quality will last over the time, the more the first investment has been fruitful. We must consider, however, that the restaurant s linen is constantly exposed to stress, not only due to the stains of oily, egg, wine, coffee or sauces, but even of the make-up! And this, unfortunately, is just the appetizer, remaining on the HORECA theme... The biggest source of stress for the fabrics is the washing process (washing, drying and ironing) especially when it s performed in an inappropriate manner and with an unreliable equipment. High temperature, aggressive and general detergents, mechanical action of washing machine or dryer and elevated ironing temperatures, put the resistance and the lifetime of fibres to the test. All that undermines, wash after wash, the feeling of quality that the restaurateur would like to offer to his customers. The catering services cannot disregard from the hygiene, in the interest of health, of course, but above all to ensure a positive clients experience and build a long-lasting relationship.

5 G-NEWS 8 9 WASHING SLIPS MOORINGS In many regions of the world the best and safe way to get around is by ferry, a vehicle often equipped with every comfort, including a restaurant. So, even in this peculiar circumstance, it s necessary to ensure the best cleaning results with minimal effort. Know-how: CLEANING AND HYGIENE INTO THE STORM The confined and, sometimes, cramped space aboard require the design of ergonomic and comfortable work environments that takes, also, into consideration the peculiarities of the vehicle. It s notorious that cosy and tailored workplace contribute to high levels of staff performance. Furthermore let s not forget the water issue. A ferry trip is a relaxing way to get around, which often involves navigating for long distances and many hours. These ships are often equipped with bars and restaurants to make the stay as comfortable as possible and satisfy the needs both of passengers and crew, with a few differences from the mainland service. It s important even here ensuring hygiene and cleanliness, but we have to consider some logistical issues: the in-site laundry must necessarily treat all the textile fibres with high efficiency and without waste. Everything must be ready and flawless in time for the next trip. Having reliable, safe and ecosaving equipment is important, especially aboard. Well, talking about reducing the consumption of a laundry room on a ship probably makes you smile, considering the abundance of water around; but it s a very serious problem. The sea water is salty and, therefore, unusable for the washing process: textile cleaning needs freshwater, definitely expensive and limited on a ship. Moreover, a high spin washing machine (with tub and drum built on springs) could have serious stability problems in the event of slight sea, especially in a ferry boat that is often less stable than a cruise ship. Don t forget, then, that we are on blue water and it s crucial to have reliable and safe equipment, which shall not break. Here Grandimpianti comes into play: thanks to the DWS (dynamic weighing system) patent all of our washing machines consume only the freshwater and detergents strictly necessary, without waste. About safety and reliability, then, we don t accept compromise: safety approved board devices and redundant systems ensure the highest standard of efficiency and effectiveness, even in the ocean. And what about rough seas? The GWM GWN machines, thanks to their rigid structure (without springs), allows to work even into the storm!

6 G-NEWS DINING OUT Within the walls of a restaurant the scenario remains unchanged for a while, but when we organise a dinner, an event or a meeting in a different site, the textile kit needs to change: a ceremony in an ancient manor or a dinner by the sea, rather than a wedding into the park, require greater flexibility in regard to the preparation of tables, chairs, waiters uniforms and all that we define textile supply. Each event requires tailored supplies, because the location changes from time to time, and also because the client and his tastes are always different. A banqueting company needs an in-site laundry service: it s the only solution capable of responding in a professional and timely manner, to all these changing needs. GENTLEMEN, THE MENU HAS Recently the customers eating habits has changed as well as the new trends of service and venues available in the market. Customers have increasingly clear ideas about what they want, they are very demanding and precise, requiring more and more customized solutions. So even the chain that is responsible for the maintenance of fabrics must consider that, and adapt itself. Beyond the traditional restaurants, in recent years, have been added new situations and environments, used as alternative venues for receptions, parties and gala dinners and associated by the same desire to ensure the highest quality of service, both in the dishes that in the outfitting. So, the textile outfit takes on new life, becoming one of the crucial tools able to customize and increase the value of event locations. Even the most exclusive. CHANGED! Banqueting data by SICEB FIPE 400 specialized companies 3,000 activities which periodically deal with banquets 50 catering company 300 brokerage firms (assemblers) Banqueting. It s a growing phenomenon that requires flexible, fast and contextualized solutions: each location requires specific outfitting, because has special and unique needs. Here, more than elsewhere, the scenography is crucial.

7 G-NEWS HI-PERFORMANCE IN THE MAINLAND AND IN THE SEA Grandimpianti offers families of products operating in different environments and working conditions, providing excellent results. GWH and GWM-GWN washing machines, for example, are two of our equipment specifically designed and tested to offer a 360 solution for the laundry sector, able to guarantee high performance even in the most complex situations. GWH This washing machine are able to handle any type of fabric, from the basic kitchen towel to the most delicate table-cloth guard used in a restaurant or, during an event, in an exclusive location. A single model of washing machine extremely versatile and able to satisfy all the requirements, without needed any special technical knowledge by staff. Everything is automated and electronically managed: you should simply select the desired washing program between the infinite chances that the GWH model can store up, and running it. GUIDO, the intelligent electronic control installed in our devices, will see to the rest. This equipment allows to give a name to each washing diagram, helping the operator in its activity: no more doubts about the accuracy of the program selected! What if we only have a few fabrics to wash? No problem. GUIDO will take care of it: it weighs each load and measures out only the necessary resources (water, detergents, energy), without waste. GWM-N These are washing machines with rigid frame, with performance very close to high spin equipment. Wherever you are, including blue water, they are able to treat any type of fabric. GWM models offer, in fact, the guarantee of extreme strength, durability and stability given by the particular shape of the rigid frame, that well suited to the installations in sites in which the floor is wobbly! Please note that this is one of many application of GWM-N models. The control G4-Wiz, indeed, equipped with DWS patent (dynamic weighing system), guarantees excellent washing performance and an always optimal relationship between operating cost and amount of laundry loaded on the drum. The rigid frame and the peculiarities of the G4-Wiz control, allow really low maintenance costs, together with an continued efficiency, even in the most difficult conditions!

8 G-NEWS THE COLLECTIVE AND COMPLETE ANSWER TO THE HYGIENE AND CLEANLINESS ISSUES Three families of products designed to combine in an effective and modular way the peculiarities of each machines with the uniformity of their language and performance. Aiming to win the battle for cleanliness and hygiene and responding to the needs of different type of customers, we have developed an integrated system of products (washing machines, tumble dryers and ironers) who speak the same language: the user s one. Products that know how to communicate effectively and positively to each other, ensuring optimal performance. Three families of products in which uniformity and modularity are the key concepts. You can find the uniformity even in their names. Our products, indeed, have the initial G followed by a letter indicating the family they belong to. A simple, fast and functional way to make the product easily recognizable: GWH (Grandimpianti I.L.E. High spin): high spin washing machine; GWM (Grandimpianti I.L.E. Medium spin): medium spin washing machine with G4-Wiz control; GWN (Grandimpianti I.L.E. Normal spin): normal spin washing machine with G4-Wiz control; GB (Grandimpianti I.L.E. Barrier washer): high spin barrier washing machine; GDZ (Grandimpianti I.L.E. Entry level): the entry level dryer with G-Wiz control; GI (Grandimpianti I.L.E. Ironers): the world of ironing. These models differ from each other in functionality, but are similar in their fundamental aspects. Products that share the same type of electronic control, which can be combined into a single module forming an integrated team, extremely easy to handle for the operator, whether he is, user or maintainer. A further competitive advantage of these products is the energy efficiency, crucial point of their design and creation process. The concept of contamination between technologies has allowed us, indeed, to implement ideas and solutions from other areas, transferring and using them into a new solution tailored to the laundry sector. As the patent DWS for linen weighing or the introduction of the extruded and anodized aluminium plate in our ironers, allowing significant savings of time and energy.

9 A GLOBAL OFFER We expanded our horizon and now, in addition to the world of technology, we also scrutinise new territories and opportunities. We aim to a planet made of beach towns, cities, inland areas and mountains where we can export our complete and professional textile care system. Farming Cruise ships Catering sector Sport and wellness Food industry Cleaning companies Processing dairy products Small and medium size boats Airports Bakery plants Oil plants Communities and schools Meat processing Coin-op laundry Gentlewash Healtcare sector Army Grandimpianti I.L.E. ALI SpA Via Masiere, 211/C Sospirolo - BL - Italy Tel Fax info@grandimpianti.com -