Welcome to All County Alliance. We are glad to have you as a member of the All County Family

Transcription

1 Welcome to All County Alliance We are glad to have you as a member of the All County Family

2 Table of Contents Welcome to All County Alliance and Welcome HOME! All County Alliance Contact Information TAKING THE PROPERTY OFF THE MARKET PAYING RENT RETURNED CHECKS AND FAILED ONLINE PAYMENTS (NSF) LATE RENT MAINTENANCE EMERGENCY MAINTENANCE LOCKED YOURSELF OUT? AIR CONDITIONING AND HEATING UNITS WATER HEATERS SME ALARMS CIRCUIT BREAKERS/FUSES DRAINS AND TOILETS GARBAGE DISPOSALS WASHER/DRYER EXTERIOR AND YARD HELPFUL PHONE NUMBERS Emergency Disaster Procedures INSPECTION ACCEPTANCE

3 Welcome to All County Alliance and Welcome HOME! We are pleased to have you as a resident. This handbook was created to help you have a pleasant tenancy with us by knowing what to expect during your residency with us. Please read your lease agreement. We value your feedback and strive to provide you with the best possible customer service. Your voice matters, you will periodically receive a survey from us. Please be sure to complete the survey as we value your opinion. Remember, we are a full service real estate company making a difference in today s real estate industry. When you are ready to purchase a home or have any real estate needs, please let us know. Please watch the "Lease Presentation" at allcountyalliance.com. Please verify and update your phone numbers and addresses and notify us of any changes throughout your tenancy. Remember to have all the utilities transferred into your name effective the first day of your lease. All County Alliance works as a team to provide you with the best possible customer service

4 The following information is designed to answer frequently asked questions and to minimize confusion related to taking the property off the market, caring for the property and interacting with All County Alliance. All County Alliance Contact Information All County Alliance 5814 Old Pasco Rd Wesley Chapel, FL (813) allcountyalliance.com Office Hours are Monday Friday 9:00am to 5:00pm by appointment only TAKING THE PROPERTY OFF THE MARKET We will take the property off the market only after your application has been approved, you have provided us with the security deposit in certified funds only, executed the rental agreement and watched the lease presentation. Once you are a tenant with us, we will provide you with your tenant login information. You will be able to access your account, make service requests, make online payments, and view any additional tenant information. PAYING RENT: Rent may be paid Rent is due on the 1 st of each month. 1. Online at allcountyalliance.com via the Tenant Portal using a checking or savings, debit or credit card. Financial institution fees apply. Please be sure to verify the fee amount associated with your payment type prior to submitting the payment. 2. With a Cash Pay Card that we will provide upon request. This card can be used at 3 rd party vendor locations, fees apply. Not available in all areas. 3. By mailing a personal check, money order, or cashier s check. Your payment is credited to your account the day it is received by us. Postmark dates do not apply. Make checks payable to: All County Alliance 5814 Old Pasco Rd. Wesley Chapel, FL Your rent must be received by the 1 st of the month to avoid possible late fees, postmark dates will not be considered. We do not accept post-dated checks. Please print your name and rental address on your check/ money order

5 *WE DO NOT HAVE A DROP BOX- No payments may be left at the office* CASH IS NOT AN ACCEPTED FORM OF PAYMENT. RETURNED CHECKS AND FAILED ONLINE PAYMENTS (NSF) If your payment is returned you will be charged an NSF fee and late fees. LATE RENT If your rent is late you will receive a late notice. Late fees and posting fees will apply. MAINTENANCE Maintenance requests must be submitted on the tenant portal at allcountyalliance.com. You cannot submit maintenance requests via phone or . When making a request, be specific about the problem and where it is located. In the comments section of the online work order please include your name, property address, contact numbers and address and the best phone number(s) to reach you. Describe the issue the best you can. All county or a private vendor will be communicating with you. Please be sure that your contact information is up to date. Sometimes the vendor s call from a private number, please make sure your phone accepts private calls. Tenants must be prepared to schedule time and make themselves available during normal business hours to let a vendor or repair person into the property. Tenants are responsible for securing all pets and supervising young children. You will be responsible to pay a service charge if you schedule an appointment and are not present when the vendor arrives

6 EMERGENCY MAINTENANCE If you have an emergency that cannot wait until the next business day and it is before or after regular business hours, you can call our office and choose the emergency maintenance request option. Leave your name, address, telephone number and nature of the emergency. Make sure the number you leave will accept private calls. Phone numbers that do not accept private calls will not receive a return call and the request will not be answered. An emergency is considered fire, flood or blood. Tenants are responsible for stopping further damage in any maintenance issue. You are required to contain and clean up water leaking and by shutting off the water to the leak and drying out (fans, mops, towels) area that was wet. If electrical, turn off the power to that area. Failure to take action to prevent damage is a violation of your lease. LOCKED YOURSELF OUT? Please contact a locksmith. If the locks are changed, you must provide all county with a copy of the new key. AIR CONDITIONING AND HEATING UNITS You are responsible for cleaning and replacing the filter at least one time per month. Problems caused from the failure to clean/replace the filter may be your financial responsibility. Dust can accumulate at room vents as well as the return vent. A small broom brushed against the vent openings will clear away and dust and help the unit work more efficiently. Smoke detectors, batteries, light bulbs, remote controls and filters are the tenants responsibility. Do not place furnishings or anything against the return vent that will block airflow, or you may be liable for repair costs. Make sure outside unit is clear and unobstructed. Placing objects upon or against unit will cause it to burn up the motor and you may be liable for repair costs. In the event air conditioning is not functioning, make sure the circuit breaker is not tripped, the filter is clean and the thermostat has working batteries

7 WATER HEATERS If you have no hot water, check the breaker. If the tank is leaking, turn off the circuit breaker and shut the water valve off and contain the water as best as possible. Put in a maintenance request and/or call the emergency line. SME ALARMS All smoke alarms must be functional at all times! Please test the alarm monthly and keep extra batteries. Please familiarize yourself with the smoke alarms in your home and make sure they are in good working order. We recommend keeping fire extinguishers around the home and have an evacuation plan in case of fire. CIRCUIT BREAKERS/FUSES If something electrical is not working, check the circuit breakers, sometimes they can be tripped and still in the on position. Then contact the power company so they can check the power source. Sometimes the GFI is tripped. You can reset the GFI by pushing in the red or yellow button. You will be charged for the service call if it turns out to be a tripped breaker, tripped GFI. DRAINS AND TOILETS Avoid letting food, hair, grease go down the drain. Clogged drains caused by food, hair, grease, debris and excessive paper are the tenant s financial responsibility. Some dishwashers will clog from food left on dishes when put in the machine. Always rinse dishes prior to loading dishwasher. An excellent drain cleaning/clearing solution recipe is: 1 cup salt, 1 cup baking soda, 1 cup vinegar, followed by 8 cups boiling water. We recommend performing this treatment monthly to avoid build-up. After bathing remove excess hair left at drain catcher to avoid clogs. Many homes and apartments have low-flow toilets. We strongly recommend that you keep a plunger on hand. Low-flow toilets tend to clog or back up if too much paper, etc. is flushed. Never put sanitary napkins, children s toys, diaper or handy wipes, napkins or paper towels down the toilet or you will be responsible for the repair charge

8 GARBAGE DISPOSALS Always run water while the disposal is operating to avoid damage to the unit. Let the water run long enough to grind all the material in the disposal. Then, let the water run for seconds after turning off the disposal. Learn to recognize the sound the machine makes when completely free of garbage. Disposals are designed to grind up organic materials only. Exceptions (things NOT to put in the disposal) include banana and potato peels, artichoke leaves, celery stalks, flower stems, coffee grinds, bones or any item that is particularly tough. NEVER put paper, plastic, glass, aluminum foil or grease in the disposal. If the unit is not operating check the reset button. Problems caused by misuse or jamming it could be the tenant s responsibility. WASHER/DRYER Washer connections should be checked periodically for leaks. Lint filters should be cleaned after every use. The vent hose should be free of kinks and lint build up should be cleaned out periodically. If you are going on vacation or will be gone for an extended period of time we recommend turning the water off to the home. If the supply lines or a hose ruptures it will cause extensive damage to the home and your personal belongings. EXTERIOR AND YARD The yard, front and back should be kept neatly cut, edged and clean. Flower beds must be kept mulched and free of weeds. Holes should be filled and grass reseeded as needed. Please do not plant trees or bushes without written approval from the Property manager. The exterior should be kept clean and free of debris. Gutter must be kept clean. No items, (excess furniture, toys, etc) should be stored outside. Violations from city or county officials must be reported and taken care of immediately! - 8 -

9 HELPFUL PHONE NUMBERS In case of emergency- Fire, Police or Ambulance 911 All County Alliance Pasco County Sheriff Dept (non emergency) W.R.E.C Electric company Progress Energy Electric company Sumter Electric Cooperative (SECO) Electric company Tampa Electric (TECO) Electric company Pasco County Utilities- County water Pasco County Solid Waste Clearwater Gas Gas company TECO / People s Gas Spectrum Internet service Frontier Internet service Emergency Disaster Procedures Prior to a hurricane or other natural disaster, please have a plan to keep you and loved ones safe. If you plan to vacate, please make sure the following items are taken care of. 1. Notify All County Alliance that you are vacating and be sure to take your pets with you. 2. Turn off power to the home. Breaker/ Gas Line 3. Turn off Water Main coming into the home. 4. Secure the home against damage. 5. Secure items that may blow around outside. 6. Please report all damages immediately 7. Install the hurricane shutters if they are provided by the owner. First and foremost, you and your family s safety are of utmost concern to us

10 ALL COUNTY ALLIANCE INSPECTION ACCEPTANCE RESIDENT NAME: [ALLNAMES] PROPERTY ADDRESS: [PROPINFO("fulladdress")] LOCATION LIVING ROOM DINING ROOM KITCHEN HALL(S) BEDROOM(S) BATHROOM(S) OUTSIDE Move-In Inspection The Resident accepts responsibility for the condition of the above described property as-is with any exceptions listed below. IF AY please circle. OTHER COMMENTS Notice: The Resident shall be responsible for the condition and cleaning of this property as-is and any damage beyond normal wear and tear will be paid for at the Resident s expense. This form must be completed and returned within 5 days from date of move in. This is not a service or maintenance request, it is merely a form to note any imperfections or blemishes to the property. MOVE-IN INSPECTION RESULTS HEREBY ACCEPTED, RESIDENT(S) SIGNATURE & DATE: