2015 Laundry Training Course

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1 2015 Laundry Training Course Active wash Summer 2015 WA40J AC Motor

2 Active wash Summer 2015

3 3

4 WA40J3000 4

5 2. Change Part List 2-1. Design Review ASSY PANEL CONTROL Design Silk change ASSY PBA Main : w3050 common SUB : change NEW NEW NE W ASSY TUB OUTER Hudson common + Wire change NE W ASSY CLUTCH & MOTOR AC Motor apply

6 2. Change Part List Assy Tub Outer 1 NO PART NAME Type SPEC Remark 1 COVER- TUB Common BJ730, 625x625x63 Hudson commonality 2 2 TUB-OUTER Common BJ750, 622x622x655 Hudson commonality 3 DIE-MOTOR Common HGI, 365x280x111, 2.OT Hudson commonality CAP-TRAP Common BJ730,Ф43*H ASSY CLUTCH ASSY MOTOR NEW Common 5.33:1, Hall Sensor applied AC, 109*47.5mm / 120V 60Hz Hudson commonality F700L commonality SUPPORT- SADDLE ASSY DAMPER Common NEW GI, 306x70x138, t1.2 Front : 651, Rear : 655 Hudson commonality 7 8 6

7 Bottom Layout 120V Motor Drive Belt WA40J3000 Capacitor Drain Pump 7

8 Clutch Drive Motor WA40J3000 8

9 WA40J3000 TMR Sensor 9

10 10

11 CN2 SMPS MODULE CN8 PIN1 AC1(L) PIN2 - AC1(N) PIN3 AC2-1(N) CN9 SMART TEST PIN1 5V PIN2 TEST_TXD PIN3 TEST_RTD PIN4 GND PIN5 -BOOT CN1 LOAD CONTROL PIN1 RINSE PIN2 HOT PIN3 COLD PIN4 CLUTCH PIN5 MIST PIN6 -PUMP CN7 MOTOR CONTROL PIN1 MOTOR LEFT PIN2 MOTOR RIGHT CN3 PIN1-12V PIN2 GND PIN3-5V CN5 JTAG CN6 DOOR LOCK SWITCH PIN1/PIN2 DOOR_LOCK_UNLOCK/DOOR_OPEN PIN3 -GND PIN4 -DOOR_UNLOCK_SIGNAL PIN5 DOOR_LOCK_SIGNAL PIN6 REED PIN7-3.3V CN12 SUB COMMUNICATION PIN1 WL_FROM_SUB PIN2-5V PIN3 RX_FROM_SUB PIN4 TX_TO_SUB PIN5 SUB_RESET PIN6-5V,PIN7 GND,PIN8-12V PIN9 POWER_SW,PIN10 -GND CN10 SENSING PART PIN1 GND PIN2 -CHECKER PIN3 WATER_TEMP PIN4 SIDE_JET PIN5 HALL_SENSING PIN6 WATER LEVEL1 PIN7 WATER LEVEL2 PIN8-5V,PIN9 GND 11

12 Customer Education 12

13 Right and Wrong way of installing a drain hose inches Possible Cause if done incorrectly: - Smell - Water left in Tub - Over flowing - Dirty Clothing.

14 What happens if you don t follow correct installation of the Drain Hose! 1. Dirty Water flowing back into washer machine Water over flowing out of drain or Smells in the Laundry Room 2. + Possible Cause if done incorrectly: - Smell - Water left in Tub - Over flowing - Dirty Clothing What happens if you do not follow the correct installation of the drain hose.. 1 st you might get dirty water flowing back into the washer 2 nd water might come up the drain pipe and flowing on to the floor or causing very bad smells in the laundry room 3 rd the dirty water will flow back into the washer drum and the clothing will smell like sewage. 3. BAD SMELL in the washer or clothing

15 Maintenance of the Machine Cleaning Diaphragm This can also cause smells Frontload Only! BAD SMELL in the washer or clothing Possible Cause if not maintained - SMELL - Mold Mold can develop if the washer is not properly maintained. Use a pre cycle once a month and check the rubber boot on a regular basis. Customer should Clean this! Do it for them after showing them

16 What happens if you don t follow correct installation of the Drain Hose! When not in use the door should be left slightly open to avoid Mold or Smells Frontload Only! Possible Cause if not maintained - SMELL - Mold For Samsung Washers it is recommended t o leave the door open when not using the m achine, because not all water is drained mol d and smell will develop if the door is closed. Check the user manual for more details

17 Maintenance of the Machine Cleaning Drum Possible Bad Smell Self Clean + ( Pure Cycle on Old Machines ) is used to clea n dirt from the drum. Should be used every 40 washes. No deterge nt or bleach needed. + Possible Cause of - SMELL - Mold - Sud error - ND error During a Pure Cycle or Self Clean make sure there is no clothing in the tub Self Clean should be run with no detergent or clothing. Use a Washing Machine cleaner if a mold smell is present. Small amount of vinegar or bleach can also be used. When first using Self clean cycle a Suds error or no drain error may occur, this is typically due to the left over detergent in the drum. The Pre cycle should be run again if this occurs.

18 Position of the Hot and Cold hose HOT COLD + Possible cause if install ed incorrectly: - Wrong Temperature - Leak

19 Washer not filling because of customer Education issue + Check if Valves are ON Position Possible cause if not m aintained / water quality NF error Long Fill time Hard water and dirt will cause inlet valve to clog. Clean under running water. Clean the Valve Filter regularly in areas wit h bad water quality In case of a no fill or slow fill don t miss t he obvious check the on and off position of the valves.

20 Detergent and Softener type + Possible Cause if used incorrectly or wrong soap: - Over Suds - Leaking - ND error - Sud error Avoid cheaper soaps that may include an HE label, but still give your washer over sudsing issues. Stick with the well known name brands

21 Detergent and Softener type Very important to read the Labels and follow the directions +

22 Maintenance of detergent softener bleach drawer 1. Check the condition of detergent & softer drawer. If water remains Open the siphon cap of the detergent drawer and fabric softener drawer to check the burr which occurs during injection. 2. Check the condition of detergent & softer drawer. If dirty remove and clean 1. + Might be Possible Cause of - Clogged hoses - Leaks from front - Liquid soap left behind 2. If dirty clean under running water

23 Drain Filter Maintenance Frontload Only! Might be Possible Cause of - ND Error

24 Temp Spin Soil Level + Possible Complaint - Water temperature not changing Press Temp to choose the water temperature, there are 5 temperature settings. Note use Sanitize if Extra hot water is required. In Normal mode the Extra Hot will not get as hot, even if hot is selected. Press Spin to adjust the load amount, the amount of clothing in the tub. Press Soil Level to adjust the water amount during the rinse cycle inside the tub.

25 Proper Loading Guideline Over Loading + Possible Complaint if not followed: - Vibration - Noise - Clothing not clean ¾ of the tub You can fill the tub with dry, unfolded clothes, but do not overload the tub. No more than ¾ full. Overloading reduces washing efficiency, causes excess we ar, and possibly causes creasing or wrinkling of the load. Wash delicate items such as bras hosiery, and other lingeri e in the delicates cycle with similar lightweight items. When washing big bulky items or a few smaller items that don t full the tub completely a rug, a pillow, stuffed toys, or one or two sweaters, for example add a few towels to i mprove tumbling and spin performance. Make sure to use the correct setting If washing bedding use the bedding setting If washing water proof on 2014, use water proof If washing small load use normal

26 Proper Loading Guideline Uneven wash loads Top load Might be Possible Cause of Vibration UE error DC error Uneven loads can cause vibration or Out of balance errors to occur. Make sure the w ash load is evenly distributed, Large comf orters are known to create out of balanced issues.. Because of the way the unit spin s if a large wet comforter starts to spin the weight of it shifts to one side of the wash dr um on a topload causing an uneven spin th at will trigger an error or cause vibration.

27 The Water Temperature 1. + Might be complaint of Water not Hot Water Temperature is based on two different factors 1. Customers Hot Water heater temperature ( Never Adjust for the customer ) 2. Cycle that s selected 2.

28 Quick Test Mode + Service Mode 28

29 TEST MODE & ERROR CHECK WA50F POWER OFF POWER ON NORMAL USER MODE QUICK TEST MODE SERVICE MODE CONTINUOUS CYCLE MODE DEMO MODE LED CHECK QUICK SPIN TEST SOFTWARE VERSION CHECK WATER VALVES CHECK MOTOR CHECK CYCLE COUNT CHECK SOFTWARE VERSION CHECK FAST TIME DOWN DOOR/LID SWITCH CHECK DRAIN PUMP CHECK BOARD INPUT TEST DIAGNOSTIC CODE CHECK RECIRCULATION PUMP CHECK OTHER OPERATING PART CHECK

30 POWER OFF POWER ON QUICK TEST MOD E SERVICE MODE CAUTION!!!! REMINDER!!!! ERROR CODES MUST BE RETRIEVED FROM SERVICE MODE BEFORE ENTERING QUICK TEST MODE OR ELSE T HEY WILL BE DELETED ALWAYS CHECK SERVICE MODE & O BTAIN DIAGNOSTIC CODES BEFORE ENTERING QUICK TEST MODE.

31 TESTING THE WATER LEVEL ACCUARACY AND WATER LEVEL SENSOR SUMMARY DURING A NORMAL WASH CYCLE THE WATER WILL FILL UP TO AROUND 3 INCHES REGARDLESS OF THE SOIL LEVEL THAT IS SELECTED

32 TESTING THE WATER LEVEL ACCUARACY AND WATER LEVEL SENSOR SUMMARY DURING A NORMAL WASH CYCLE THE WATER WILL FILL UP TO AROUND 3 INCHES REGARDLESS OF THE SOIL LEVEL THAT IS SELECTED

33 PARTS NEEDED Error Code Troubleshooting 33

34 1E 3E 8E All these Errors mean there is some thing wrong ( Replace something! ) AE TE 34

35 1E Error Water Frequency Sensor Possible Cause 1. Check loose connections ( Pins) 2. Check voltage supply to Sensor 3. Check Sensor Resistance 4. If everything seems ok, replace wire harness Video:

36 1. Check loose connections ( Pins) 1E error

37 2. Check voltage supply to Sensor 1E error Unplug to check cable voltage Enter Service Mode - Confirm the Error DC Voltage between Pin 2 to 1 or 3 is good This means voltage from the board is supplied correctly! Check Connection from Main PCB Replace Wire Harness or Main Board CN6 NO DC Voltage between Pin 1 to 3 is good

38 3. Check Sensor Resistance 1E error No Resistance between Pin 1 & 3, this means NG! Resistance between Pin 1 & 3 is good Resistance between Pin 2 to 1 or 3, means NG! No Resistance between Pin 2 to 1 or 3 is good 1 2 3

39 3E Error Washer Motor Error / Hall Sensor Error Over current is detected Possible Cause 1. Motor Restriction 2. Damaged tub 3. Component or Wire Harness or Main Wire Harness defective Motor defective Hall Sensor defect 39

40 1. Motor Restriction 3E error Overloading too much laundry can cause a restriction to the motor Clothing may get caught at the top of the spin basket as it spins Motor might be working harder because of the extra weight due to overload Both may cause restrictions. Fix customer + replace wire harness 40

41 2. Damage Tub Look at the trim ring (Blue) gently spin the basket with your hand. The gap should remain consistent, no up and down motion. The spin should be consistently circular with no Wobble left or right 3E error If NG Replace Spin Basket 41

42 3. Component or Wire Harness / Main Checking the Motor (Stator) Frontload Example 3E error Check U / V and GND, should be 0 to 1.2v pulse, if you move the rotor slow with your hand. Approx DC 1.4 V Checking voltage of Motor ( U-V-W) Approx DC 1.4 V Checking Resistance of Motor ( power off ) Approx 8 to 11 Ohms Approx DC 1.4 V 42

43 3. Component or Wire Harness / Main 3E error Frontload Example Check Hall Sensor Resistance Check U / V and GND, should be 0 to 1.2v pulse, if you move the rotor slow with your hand. 43

44 8E1 Error 8E2 Error 8E1 = Mems Error Location on the Main PCB 8E2 = Mems Error Location on the Tub 44

45 Mems on the PCB side 8E1 error 1. Check the wire harness on the Main board If NG - Reconnect or Replace 1. Wire harness 2. Main PCB 45

46 Mems on the Tub side 1. Check the assembly condition of the mems sensor 8E2 error If NG - Replace Frame Front 2. Check the connection of the harness If NG - Reconnect or Replace the wire harness 3. Check the Signal from the Mems sensor to the sub PBA Check the voltage at mems signal wires of CN6 (Normal Voltage : DC 1.7 ~ 5V) But the color of mems wire may vary by model as followings If NG Replace Mems sensor WA50F*** : Red and Blue WA45H7200** : Red and Pink WA48H7400** : Red and Blue WA56H9*** : Red and Orange WA456*** : Red and Orange 46

47 te Error Water Temperature Error Wrong Temperature detected Possible Cause 1. Check Sensor Wire Connection 2. Temperature Sensor Resistance If everything seems ok replace Wire Harness!!!!

48 2. Temperature Sensor Resistance te error Temp If everything seems ok replace Wire Harness!!!!

49 Other Error Code Troubleshooting 49

50 Nf error 4E error No Fill error Possible Cause: 1. Water supply hose might be bent. 2. Check the Water Supply Valve 3. Check the power to the part

51 1. Water supply hose might be bent Nf error 4E error If a hose is bent it may restrict water flow fr om entering the machine or slow water flo w entering the machine.

52 2. Check the Water Supply Valve Nf error 4E error Is the water on? Are the inlet filters dirty or clogged?

53 3. Check the power to the part Nf error 4E error Do you have Voltage? 110V AC When Activated! Note Door lock must be activated on the front load washers 1 st!!!!

54 nf1 Error Hot and Cold Switched Supplied water valve switched Possible Cause 1. Wrong hose connected Hot to Cold or Cold to Hot

55 ds Error de Error Door Sensor ( Door Open) The door is open when the washer is running Possible Cause 1. Check the Door

56 de 1 Error Door Sensor ( Door failed to lock) Washer failed to Lock the door Possible Cause 1. Make sure the door is firmly closed. Press Power to turn off and turn on the unit. 2. Check the Lock

57 dc Error UE Error Out of Balance error During the spin the unit because unbalanced Possible Cause 1. Unit not Level 2. Improper loading of the machine Condition During a Spin!

58 Nd Error No Drain error Unit is not draining the water Possible Cause 1. Check connection 2. Check Voltage to the Drain Pump 3. Check Drain Pump Impeller / Proper Position

59 1. Check connection Nd error Loose connection or Pin Washers move and vibrate so intermittent issues may occur. Incase of ND error check the cable pins 1 by 1

60 2. Check Voltage to the Drain Pump Check point #1 voltage at the board. Check point #2 voltage directly at pump Nd error Any Black Wire on the board should be COMMON - Activate the component in Quick test mode. 110V AC When Activa ted! Check Wire Diagram to find the correct wire for the Drain Pump Check the Wire Diagram for correct model color code or pin. Drain pump could be Yellow on topload and Purple or Valet on front load

61 3. Check Drain Pump Impeller / Proper Position Note: Small Foreign materials could drain with water because there is no filter. So it makes it a little noise but its not an issue Nd error Check If impeller blocked from spinning Check if pump impeller is broken Check if pump properly installed

62 Hr Error Not heating Possible Cause 1. Check voltage supplied to heater 2. Check the heater resistance

63 2. Check voltage supplied to heater Check #1 - Enter quick test mode and activate the heater - Front load washer lock door first - Activate heater and listen for a click sound that will signify the heater relay switched on. Check the voltage supplied to the heater Hr error 110V AC When Activated! Check #2 - Check operation of heater by checking resistance Replace heater if no good!

64 Checking 120V Signal out from the board Example model WA56H or WA50F 64

65 Testing Components Testing 120V Components Function from the board Testing component function 1. Turn on the Washer 2. Check 120V components on CN4 (Place ground probe on CN1 black wire) 3. Confirm Correct voltage (0V if component Good, approx 110 if component open ) 4. If NG 1 st check wire harness and connection 2 nd Check Component / Replace if needed Power ON Power ON = = Simulating an OPEN 65

66 Testing Components Checking Voltage from the Board to Component Test output voltage to component 1. Turn on Washer 2. Activate the Component in Test Mode 3. Confirm 120V is outputted by the board to each component when the component is active 4. If NG 1 st check wire harness and connection 2 nd replace Main PCB Power ON Power ON Component Activated = Component Activated = 66

67 Dryer

68 O EXHAUST AIR FLOW O Select the route that will provide the straightest and most direct path outdoors. O Plan the installation to use the fewest number of elbows and turns. Avoid making 90 degree turns. O Remember a dirty vent may cause heating issues and possible fires so advise the customer to clean out regularly

69 69

70 DRYER VENTING HOW LONG IS TOO LONG 4 DID YOU KNOW BLOCKED DRYER VENTS MAKE UP THE MAJORITY OF REASONS WHY A DRYER D OESN T HEAT LEADING TO A SERVICE CALL FOR EVERY 90 DEGREE ANGLE THE DUCT MAKES SUBTRACT 6 FEET OF ALLOWABLE VENT. DRUYER IS RATED AT A MAXIMUM VENT TO BE NO MORE THAN 30 FEET. 2 3 MAKE SURE YOU CHCECK THE FILTER BEFORE RUNNING TESTS IN THIS EXAMPLE THE DRYER VENT MAKES 4 X 90 DEGREE TURNS. 4 X 6 (FEET) IS 24 FEET. THIS THEN MEANS THAT THE VENT INCLUDING THE 90 DEGREE TURNS SHOULD BE NO LONGER THAN 6 FEET TO THE OUTSIDE VENT 1 30 FEET MAX. SUBTRACT 24 FEET (4 6 FEET) 6 FEET REMAINING

71 Things to know - Sensor Dry / Time Dry Sensor Bars The sensor dry area will be marked on every machine. When using sensor dry the sensor bars in the front of the dryer will detect the dryness of clothing. If a small load is being dried and wet clothing is not touching the sensor bars, the machine will recalculate the remaining time left and speed up or stop the drying process. When drying smaller loads choose time dry. Time dry will not use the sensor bars as a reference point when drying clothing. Time dry will dry for the amount of time you select.

72 Test 1 Simple way to check if the Sensor bar is working! POWER ON Example DV42H

73 Test 2 Checking the Sensor bar at the board

74 Things to know - Wrinkle Prevent Customer Education Models with wrinkle prevent option may create some confusion for the customer. After the unit stops drying it will continue to spin/stop this is normal to prevent clothing from wrinkling the unit will continue to spin and stop for a while. The customer may complain about the unit not stopping or spinning for no reason (Please explain to the customer and check this option)

75 SERVICE MODE SERVICE MODE POWER ON NORMAL USER MODE SERVICE MODE TO ENTER MIXED LOAD BELL TEMP 3 SECONDS UNIT WILL BEEP OPERATING CYCLE WILL NOT BE AFFECTED IN SERVICE MODE SENSOR BAR DATA DEFAULT MODE ON DISPLAY OF ENTERING SERVICE MODE CYCLE COUNT MODE PRESS MIXED LOAD BELL IN SERVICE MODE SOFTWARE VERSION PRESS TEMP IN SERVICE MODE UNIT WILL BEEP DATA DISPLAY PRESS ADJUST UP & DOWN KEY FOR 7 SECO NDS UNIT WILL BEEP ROTATE JOG DIAL FOR ID REFERENCE DISPLAY 1 CONTROL PANEL VERSION DISPLAY 5 AVERAGE TEMPERATURE CELSIUS FOR 1 MINUTE DISPLAY 2 TOUCH VERSION DISPLAY 6 FILTER TEMPERATURE DISPLAY 3 OPTION DATA DISPLAY 7 AVERAGE TOUCH SENSOR DATA FOR 1 MINUTE DISPLAY 4 TEMPERATURE DATA CELSIUS DISPLAY 8 CYCLE COUNT

76 Electric Dryer Components

77 Blower Housing Component Check DV42 Example Melf Resistor Thermistor 25 o C ) Thermostat 1 NC (<1Ω) The resistor thermistor monitors the temperature in the dryer, and feeds the information back to the Main PCB; this in turn controls the function of the heating element Thermostat 1 is normally closed and will o pen up if the temperature in the exhaust fa n gets too hot (trapped lint fire)

78 Heater Component Check Thermostat 3 (High-Limit) NC (<1Ω) Thermostat 2 NC (<1Ω) Heater Conne ctions (Approx. 10Ω) Thermostat 2 is normally closed and directly tied to the heater connections; i t will open up if the heating element gets too hot Thermostat 3 (High-Limit) is normally closed and will open up and shut down the dryer if it detects an excessively high temperature A defective High-Limit thermostat will prevent the dryer from operating

79 Checking the Motor Unplug the harness connector and the test motor circuits. Pin 3 and Pin 4 (Windings) should read ~ 2.88 Ω Pin 4 and Pin 5 (Windings) should read ~ 2.88 Ω Pin 1 and Pin 2 (Centrifugal switch) should read

80 Gas Dryer

81 Gas Dryer There are 4 Heating components on the Gas Dryer Low Failure Sometimes noisy High Failure due t o clogged vent 2. 3.

82

83 83

84 Thank you! 84

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