WASHING MACHINE SERVICE MANUAL CAUTION READ THIS MANUAL CAREFULLY TO DIAGNOSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT.

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1 WASHING MACHINE SERVICE MANUAL CAUTION READ THIS MANUAL CAREFULLY TO DIAGSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT. MODEL : WM2240C*

2 Jul PRINTED IN KOREA P/No. : MFL

3 CONTENTS 1.SPECIFICATIONS FEATURES AND TECHNICAL EXPLANATION... 4~6 3.PARTS IDENTIFICATION INSTALLATION AND TEST... 8~10 5.OPERATION... 11~12 6.WIRING DIAGRAM/PROGRAM CHART... 13~14 7.TROUBLESHOOTING... 15~ BEFORE PERFORMING SERVICE QC TEST MODE HOW TO CHECK THE WATER LEVEL FREQUENCY ERROR DISPLAY... 16~17 8. DIAGSIS AND TROUBLESHOOTING... 18~ DIAGSIS AND SOLUTION FOR ABRMAL OPERATION... 18~ FAULT DIAGSIS AND TROUBLESHOOTING... 21~28 9.DISASSEMBLY INSTRUCTIONS... 29~ EXPLODED VIEW... 38~ CABINET & CONTROL PANEL ASSEMBLY DRUM & TUB ASSEMBLY DISPENSER ASSEMBLY

4 1. SPECIFICATIONS ITEM COLOR POWER SUPPLY PRODUCT WEIGHT ELECTRIC POWER WASHING CONSUMTION DRAIN MOTOR WASH REVOLUTION SPEED SPIN CYCLES WASH/RINSE TEMPERATURES SPIN SPEEDS OPTIONS CUSTOM PROGRAM WATER CIRCULATION OPERATIONAL WATER PRESSURE CONTROL TYPE DIMENSIONS DELAY WASH DOOR SWITCH TYPE WATER LEVEL LAUNDRY LOAD SENSING ERROR DIAGSIS AUTO POWER OFF CHILD LOCK WM2240C* W:BLUE WHITE AC 120 V, 60 Hz 190 lbs. (86kg) 280 W 80 W 42 rpm rpm Prewash, Rinse+Spin, Quick Cycle, Stain Cycle, Tub Clean, Delay Wash, Water Plus, Extra Rinse psi (800 kpa) Electronic 27 (W) X 30 1 / 32 (D) X / 16 (H), X / 16 (D door open) up to 19 hours PTC + Solenoid 12 Step (by sensor) Incorporated Incorporated Incorporated Incorporated WARNING TO reduce the risk of personal injury, adhere to all industry recommended safety procedures including the use of long sleeved gloves and safety glasses. Failure to follow all of the asfty warnings in this manual could result in property damage, personal injury or death. 3

5 2. FEATURES & TECHNICAL EXPLANATION 2-1. FEATURES Direct Drive System The advanced Brushless DC motor directly drives the drum without belt and pulley. 5 Tilted Drum and Large Door Opening Tilted drum and large opening make it possible to load and unload clothing more easily. Time-Released Dispenser Detergent, fabric softener and bleach are dispensed separately at the right time during wash cycle. Automatic Wash Load Detection Automatically detects the load and optimizes the washing time. Child Lock The Child lock prevents children from pressing any button to change the settings during operation. 4

6 2-2. NEURO FUZZY WASHING TIME OPTIMIZATION To get the best washing performance, optimal time is determined by the water temperature, the selected washing temperature, and the size of the load. water temperature washing time selected washing temperature NEURO- FUZZY rinsing time the best washing performance load size spin rhythm, time SENSING PROCESSING DETERMINATION EFFECT 2-3. WATER LEVEL CONTROL This model incorporates a pressure sensor which can sense the water level in the tub. The water supply is stopped when the water level reaches the preset level, the washing program then proceeds. Spinning does not proceed until the water in the tub drains to a certain level DOOR CONTROL The door can be opened by pulling the door handle whenever washer is not in operation. When the cycle is completed, the DOOR LOCKED light will turn off. If a power failure has occurred while in operation, the door will unlock after 5 minutes. Clicking sounds can be heard when the door is locked/unlocked. 5

7 2-5. THE DOOR CAN T BE OPENED While program is operating When a power failedandpower plug is taken out in operation While Door Lock lights turn on. White the motor is in the process of intertial rotating, through the operation is paused DOOR LOCKED LAMP LIGHTS When the frequency of water level is lower than 22.9 khz (It can be canceledwhen the frequency is more than 23.8 khz) When the temperature inside the tub is higher than 45 C andwater level is not 25.5 khz (It can be canceledwhen the water level is 25.5 khz or the temperature inside the tub is lower than 40 C) 2-7. CHILD LOCK Use this option to prevent unwanteduse of the washer. Press andholdoption button for 3 seconds to lock/unlock control. When Childlock is set, blinks andall buttons are disabledexcept the Power button. You can lock the washer while it is operating. CHILD LOCK lasts after the endof cycle. If you want to deactivate this function,press andholdthe OPTION button for 3 seconds. 6

8 3. PARTS IDENTIFICATION Shipping Bolts (4) Power Plug If the supply cord is damaged, it must be replaced by the manufacturer or an authorized service technician in order to avoid a hazard. EST. EST. ASH WWASH TIMEE TIM SPIN Control Panel Drain Hose Drum Dispenser Back of Washer Door Cold Water Inlet Air Vent for Safety Lower Cover Cap Adjustable Feet Drain Plug Drain Pump Filter Accessories 7 Hot Water Inlet

9 4. INSTALLATION & TEST 8

10 9

11 MAX SOFTENER TEST OPERATION Preparation for Press the POWER button. Press the Start/Pause washing. button. Connect the power plug to the outlet. Connect the inlet hoses. Listen for a click to determine if the door has locked. Check the water Check the automatic Check the water supply. temperature. reverse rotation. Press the WASH/RINSE button Check if the drum rotates Check if water is supplied and the present temperature will clockwise and counterclockwise. through the detergent dispenser. be displayed. Check the drain and spin Press the Water removal functions. START/PAUSE button. Power off and the power on. Press the SPIN SPEED button. Press the START/PAUSE button. Check the spin and drain functions. Listen for a click to determine if the door is unlocking. If SVC is needed during check, remove the remaining water by pulling out the hose cap. 10

12 5. OPERATION WM2240C* 11

13 5. OPERATION 12

14 6. WIRING DIAGRAM/PROGRAM CHART WM2240C* 13

15 Normal Extra Rinse Cool-down 4 **Approx. (Minutes) BULKY/ LARGE PERM. PRESS DELICATES * * ~ * ~63 42 COTTON/ RMAL HAND WASH/ WOOL SPEED WASH DRAIN+ SPIN ~ *Wash time is in minutes. ** The total working time will vary with the load size, water temperature and ambient temperature. 14

16 7. TROUBLESHOOTING 7-1. BEFORE PERFORMING SERVICE Be careful of electric shock when disconnecting parts while troubleshooting. The voltage of each terminal is 120 V AC and DC when the unit is plugged in QC TEST MODE. The washer must be empty and the controls must be in the off state. 1. Press the SPIN SPEED and SOIL LEVEL buttons simultaneously. 2. Press the Power button, while the above condition. Then buzzer will sound twice. 3. Press the Start/Pause buttonrepeatedly to cycle through the test modes. 4. Alternate blinking of, and Number of times the Start/Pause buttonis pressed None Check Point Turns on all lamps and locks the door. Display Status 1 time Tumble clockwise. rpm (40~50) 2 times 3 times Low speed Spin. High speed Spin. rpm rpm 4 times Inlet valve for prewash turns on. Water level frequency (25~65) 5 times Inlet valve for main wash turns on. Water level frequency (25~65) 6 times Inlet valve for hot water turns on. Water level frequency (25~65) 7 times Inlet valve for bleach turns on. Water level frequency (25~65) 8 times Tumble counterclockwise. rpm (40~50) 9 times Water temperature (Thermistor) Water temperature [ C] 10 times Drainpump turns on. Water level frequency (25~65) 11 times Power off and unlock the door. Turnoff all lamps HOW TO CHECK THE WATER LEVEL FREQUENCY Press the Delay and Signal button simultaneously. The digits indicate the water level frequency ( x.1 khz ). So, for example a display indicating 241: a Water level frequency of 241 x.1 khz = 24.1 khz 15

17 7-4. ERROR DISPLAY If you press the START/PAUSE button when an error is displayed, any error except will disappear and the machine will go into the pause status. In case of if the error is not resolved within 20 sec., or the in case of other errors, if the error is not resolved within 4 min., power will be turned off automatically and the error code will blink. But in the case of, power will not be turned off. ERROR SYMPTOM CAUSE 1 2 WATER INLET ERROR IMBALANCE ERROR Correct water level (246) is not reached within 8 minutes after water is supplied or it does not reach the preset water level within 25 minutes. The load is too small. The appliance is tilted. Laundry is gathered to one side. Non distributable things are put into the drum. 3 DRAIN ERROR Not fully drained within 10 minutes. 4 OVER FLOW ERROR Water is overflowing (water level frequency is over 213). If is displayed, the drain pump will operate to drain the water automatically. 5 6 PRESSURE SENSOR ERROR DOOR OPEN ERROR The SENSOR SWITCH ASSEMBLY is out of order. Door not all the way closed. Loose electrical connections at Door switch and PWB Assembly. The DOOR SWITCH ASSEMBLY is out of order. 7 THERMISTOR ERROR The THERMISTOR is out order. 16

18 17

19 8. ERROR DIAGSIS AND CHECK LIST 8-1. DIAGSIS AND SOLUTION FOR ABRMAL OPERATION SYMPTOM GUIDE FOR SERVICE CALL No power Is the power plug connected firmly to 120 V AC outlet? Power failure? or Breaker opened? Is the outlet controlled by a switch? Visit to service. Water inlet trouble Is displayed? Is the tap opened? Is the tap frozen? Is the water supply shut-off? Is filter in the inlet valve clogged with foreign material? Clean the filter of inlet valve Visit to service. 18

20 SYMPTOM GUIDE FOR SERVICE CALL Door error Was the load too large? Visit to service. Drain trouble Visit to service. 19

21 SYMPTOM GUIDE FOR SERVICE CALL Suds overflow from the appliance. (In this condition, wash and spin do not operate normally) Is a low-sudsing detergent used? Is the proper amount of detergent used as recommended? Recommend to reduce the amount of detergent. LOW-SUDSING This appliance has an automatic suds sensing function which prevents overflow. When excessive suds are sensed, the suds removing implementations such as drain, water input, pause will operate, without rotating the drum. Liquid laundry products do not flow in. Is liquid laundry product put in the correct compartment of the dispenser? Is the cap clogged? 4 Explain proper use of liquid laundry products. (4) Main Wash Compartment Clean the compartment. Visit to service. 20

22 8-2. FAULT DIAGSIS AND TROUBLESHOOTING CAUTION 1. Be careful of electric shock if disconnecting parts while troubleshooting. 2. First of all, check the connection of each electrical terminal with the wiring diagram. 3. If you replace the MAIN PWB ASSEMBLY, reinsert the connectors correctly. POWER Is the supplied voltage 120 V AC? Check the fuse or reset the circuit breaker. Is the voltage between the pins of 2 FILTER ASSEMBLY connector 120 V AC? Replace the FILTER ASSEMBLY (CIRC). BL OR RD BL RD WH BL BL Is the LED (1) on? Replace MAIN PWB ASSEMBLY. WH WH (1) WH BL BL OR RD WH BL Are the connectors (2) on the PWB loose? Reconnect. RD BL BL WH WH WH (2) BL Is wire of the DISPLAY PWB ASSEMBLY broken? Replace the MAIN PWB ASSEMBLY. Replace DISPLAY PWB ASSEMBLY or repair wire. 21

23 22

24 If it still has severe vibration and noise, regulate a specific spin speed that generates excessive vibration and noise as follows: 1) Put an unbalance part (rubber) inside of the drum. 2) Start the QC test mode (Refer to section 7-2). 3) Press Delay Wash button, then ' ' is displayed. 4) Press the Spin Speed button repeatedly to select EXTRA HIGH. 5) Press the Start/Pause button. 6) Press the Signal button repeatedly to set spin speed (600, 700, 800, 900, 1000, 1100 rpm) and check if there is vibration and noise. 7) If there is no vibration and noise, increase the spin speed by pressing Signal button. 8) If there is vibration and noise, press the Cycle selector button to reduce the Spin Speed (reduce by 50 and 100 rpm). In case of 600 rpm, it can not reduce the spin speed. 9) If vibration and noise are reduced, press the WASH/RINSE button to store (2 beep sounds). * If you want to return to factory default spin speed setting, repeat above steps except step 8). 23

25 WATER SUPPLY Is water supply shut-off? Is the tap opened? When you press both SPIN SPEED button and SOIL LEVEL button simultaneously, is the water level frequency below 246? Is the inlet valve filter clogged? Is resistance between each terminal of INLET VALVE ASSEMBLY kω? Open the tap. Check the AIR CHAMBER and the tube (clogged). Clean the filter. Replace the INLET VALVE ASSEMBLY. Verify the voltage of the inlet valve connector is 120 V AC. (Refer to 7-2 QC TEST MODE) Check electrical connection. Replace the MAIN PWB ASSEMBLY. DETERGENT DOES T FLOW IN Is water supplied? Refer to WATER SUPPLY Are receptacles correctly connected to the terminals of the INLET VALVE ASSEMBLY? Check the wiring. Put the detergent in the correct place. Has detergent been put in the correct compartment of the dispenser? 4 Is the detergent caked or hardened? Clean the dispenser. (4) Main Wash Compartment 24

26 SOFTENER/BLEACH DOES T FLOW IN Hot water Prewash Bleach Is water supplied? Refer to WATER SUPPLY Main wash Are the plugs correctly connected to the terminals of the INLET VALVE ASSEMBLY? Check the wiring on the dispenser. Is softener/bleach put in the correct compartment of the drawer? Put it in the correct compartment. 4 (4) Main Wash Compartment Bleach cap SOFTENER Is the softener/bleach cap clogged? Clean the Cap and Container. Softener cap ABRMAL SOUND Is the motor bolt loosened? Secure the bolt. Is there friction noise coming from the motor? Replace the STATOR ASSEMBLY or ROTOR ASSEMBLY. 25

27 HEATING WITHOUT WATER When pressing SPIN SPEED and SOIL LEVEL at the same time after draining, is the water level frequency 255? When pressing SPIN SPEED and SOIL LEVEL buttons at the same time while washing, is the water level frequency between ? Replace the SENSOR SWITCH ASSEMBLY. BL OR RD BL RD BL WH WH WH BL WH BL Check the voltage between two pins while pressing the POWER button. Is the voltage 120 V AC? Replace the MAIN PWB ASSEMBLY. DRAIN MALFUNCTION Is the drain hose twisted or frozen? Repair the DRAIN HOSE ASSEMBLY. Is the impeller of the drain pump clogged? Remove foreign material. Is the connector disconnected, disassembled? Reconnect or repair the connector Is the coil of the drain pump too high or low? (resistance of the coil is Ω) Replace the DRAIN PUMP ASSEMBLY. BL 2 1 OR 2 1 RD WH BL RD BL BL WH WH BL WH When checking voltage between connectors during spin, is the voltage 120 V AC as in the figure? Replace the MAIN PWB ASSEMBLY. 26

28 28

29 9. DISASSEMBLY INSTRUCTIONS Be sure to unplug the machine out of the outlet before disassembling and repairing the parts. Unscrew 2 screws on the back of the top plate. Pull the top plate backward and upward as shown. Disconnect the connectors from the Main PWB Assembly DRAWER Pull out the drawer and unscrew 2 screws. Lift the left side of the Control Panel Assembly and pull it out. CONTROL PANEL ASSEMBLY Pull out the control Panel unscrew 1 screws. CONTROL PANEL ASSEMBLY 29

30 Unscrew the 9 screws from the Control Panel Assembly. Disassemble the Display PWB Assembly. 30

31 Disconnect the POWER connector and SENSOR SWITCH ASSEMBLY. Remove the Protect Cover. Disassembled keeping wire. PROTECT COVER Disconnect the connectors. Unscrew 1 screw on the back. Disassemble the Main PWB. 31

32 DRAWER Disassemble the top plate assembly. Pull out the drawer. Push out the DISPENSER ASSEMBLY after unscrew 2 screws. CONTROL PANEL ASSEMBLY Unscrew the nut at the lower part of the dispenser. Disassemble the 4 connectors from the valves. Wire Color Blue Housing (OR-BK) White Housing (WH-BK) Blue Housing (GY-BK) Red Housing (BL-BK) Unscrew 2 screws from the back of the cabinet. Disassemble two connectors from the Filter Assembly. Unscrew a screw from the TOP BRACKET. 32

33 Unscrew the 3 screws from upper of the canbinet cover. Unscrew the screw from filter cover. Put a flat ( - ) screwdriver or putty knife into the both sides of the filter cover, and pull it out. Unscrew the screw from the lower side of the cabinet cover. 33

34 Open the door. Disassemble the clamp assembly. Tilt the cabinet cover. Disconnect the door switch connector. TE: When assembling the CABINET COVER, connect the connector. Lift and separate the cabinet cover. Disassemble the clamp assembly. Disassemble the Gasket. 34

35 Open the door. Unscrew the 7 screws from the HINGE COVER. Put a flat ( - ) screwdriver into the openng of the hinge, and pull out the hinge cover. Unscrew a screw from the lower side of door. Disassemble the door upward. Be careful! The door is heavy. Open the door and disassemble the CLAMP ASSEMBLY. Unscrew the 2 screws. TE Reconnect the connector after replacing the DOOR SWITCH ASSEMBLY. 35

36 36

37 Disassemble the back cover. Remove the bolt. Pull out the Rotor. Unscrew the 2 screws from the tub bracket. Remove the 6 bolts on the stator. Unplug the 2 connectors from the stator. Disassemble the damper hinges from the tub and base. Separate the dampers. TE Once removed, replace the damper with new one. 37

38 10. EXPLODED VIEW CABINET & CONTROL PANEL ASSEMBLY F215 A485 F210 A410 The following parts are not illustrated" Description Loc No. *Owner s Manual G001 *Energy Label G002 *Service Manual G004 Printed materials *Wiring Diagram G005 *Quick Start Guides G006 *Installation Sheet G007 *Non-Skid Pads G010 F110 A455 A450 A110 A111 A102 A104 A105 A106 A175 A150 A103 A152 A154 A153 A101 A141 A151 A156 A157 A390 A131 A100 A130 A140 A430 A133 A440 A155 A310 A300 A201 A220 A303 A200 38

39 DRUM & TUB ASSEMBLY F140 K411 K410 K110 K111 K140 K571 K572 K570 K510 F464 F463 K131 K340 K550 F465 F315 F467 K105 K342 F145 F468 K135 K121 K122 K125 K530 K130 F310 K123 K143 K360 K350 K351 K520 F461 K540 K344 K346 K115 K141 K611 K610 K142 K117 K190 K516 K310 K311

40 10-3. DISPENSER ASSEMBLY F323 F322 F462 F321 F300 Inlet Valve Filter SVC F180 COLD (BLUE) HOT (ORANGE) F227 F226 F170 F160 F220 F225 F430 F441 F120 A275 A276 HOT (RED) COLD (BLUE) F130 F432 40

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