Welcome. to your improved recycling service. Introducing the new blue box for paper and cardboard recycling

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1 Welcome to your improved recycling service From next week, your scheduled collection day will be Friday Introducing the new blue box for paper and cardboard recycling Visit and select Mysouthend.

2 Your improved recycling collection service From May 2016, additional features to your household waste and recycling collection service are being rolled out. In Southend-on-Sea, we currently recycle around half 60% of our household waste. However, we want to achieve by To help reach this target, the improved recycling service is introducing a new collection service for your paper and card. We are also introducing a four-day collection week which will reduce the disruption caused to collection services due to bank holidays. Not everyone s collection day will change. All recycling and waste collection services including food, pink sacks and the new paper and card service will be collected on the same day. Further information about the four-day collection week can be found at: From next week, your scheduled collection day will be Friday

3 New paper and cardboard recycling service You will have received your new blue box for paper and card. This will be collected weekly on your scheduled collection day (Friday). All paper and card can be placed in it. You should no longer put these materials in the pink recycling sack. Why are these improvements to the recycling service being introduced? To improve the quality of paper and card being collected and recycled To comply with recent legislation. How will paper and card be separated from other recycling? By using new split-body vehicles with two compartments. Our website ha s further information, so please visit us at: d.gov.uk/recyc ling

4 What goes where in your improved recycling service? Blue food waste bin for cooked and uncooked food waste 3 Fruit peelings 3 Vegetable peelings 3 Bones 3 Coffee grounds 3 Cheese 3 Meat 3 Bread and pastries 3 Tea bags 3 Plate scrapings 3 Fish 3 Egg shells Blue box for paper and card 3 Newspapers 3 Magazines 3 Cardboard 3 Mixed paper and card 3 Cartons, e.g. Tetra Pak 3 Shredded paper Large cardboard should be flattened and left under or next to the box on your collection day Need more liners? (they re free!) Please place the special hanger on your collection bin and a roll will be delivered and your hanger returned. If you live in a flat and have run out of compostable liners, you will need to visit: inflats to request additional liners. For more information about the blue food waste-bin scheme, to report a missed collection or to order a new food waste bin visit:

5 Pink sack for dry mixed recycling PLEASE ensure your recycling is clean and dry Household plastic packaging (examples include): 3 All plastic bottles 3 Milk bottles 3 Toiletry bottles 3 Bottle lids (either on bottles or loose) 3 Cling film, film wrap, plastic film 3 Yoghurt pots 3 Plastic trays 3 Fruit punnets 3 Bubble wrap 3 Takeaway containers 3 Margarine/ ice-cream tubs 3 Cake/pastry trays 3 Soup/sauce containers Steel and aluminium (examples include): 3 All drink cans & food tins 3 Empty aerosol cans 3 Cooking foil 3 Metal jar lids 3 All foil trays 3 Sweet/biscuit tins All glass bottles and jars For any broken glass bottles or jars, please wrap in thick newspaper or put in a cardboard box before placing in the pink sack. All containers and materials must be free from food waste and drink residue. We cannot collect and recycle materials where food waste is present. We will collect all your recycling and waste on your scheduled collection day Friday For further information, visit:

6 What goes where in your improved recycling service? Small electrical items recycling (place in plastic shopping bag and leave next to pink sack) Clear recycling sack for mixed textiles Black refuse sack for non-recyclable waste 3 Small electricals 3 Hairdryers and straighteners 3 Telephones and mobile phones 3 Chargers, plugs and wires 3 Video & DVD players 3 Digital alarm clocks and watches 3 Toasters & kettles 3 Laptops 3 Radios 3 Electronic toys 3 Mixed textiles and clothes 3 Shoes 3 Worn or torn clothing 3 Handbags 3 Curtains 3 Pillowcases and sheets 3 Unsoiled duvets 3 Paired shoes 3 Disposable nappies, incontinence pads, sanitary waste 3 Polystyrene 3 Pet bedding, faeces and cat litter 3 Any waste that cannot be recycled

7 Green garden waste wheeled bin/sack PLEASE ensure your recycling is clean and dry 3 Grass 3 Leaves 3 Tree, shrub and rose prunings 3 Branches cut to 12 inches long and 1 inch diameter (broom-handle width) 3 Cut flowers 3 Weeds This is a chargeable service. Please contact the council s collection contractor Veolia on or visit: Bulky waste Take it to Household Waste Recycling Centre for free or We can collect it. Please note, there will be a charge for this. Please visit: for details of collection charges and Household Waste Recycling Centre opening hours. We will collect all your recycling and waste on your scheduled collection day Friday For further information, visit:

8 Frequently asked questions Why give out new boxes? Keeping card and paper separate from other recycling materials means we can collect a higher quality recycled material and produce higher quality paper and card products. Where do I place my box for collection? Please present all sacks, bins, and the new blue box on the boundary of your property by 7.00am on your scheduled collection day. Please do not place on the public footpath. I am worried that I will not be able to carry my box to the boundary of my property. What should I do? If you have difficulty placing any of your sacks, bins or boxes out for collection because you are elderly or disabled, please contact Southend-on-Sea Borough Council on: I had a missed recycling or waste collection. What should I do? Your waste and recycling should be accessible and visible on the inside edge of your property by 7.00am on your scheduled collection day. If we didn t collect it and there is a sticker on it, please remove the unwanted items and the sticker, and present your sack again on your next scheduled collection day. If there is no sticker on it, please call Southend-on-Sea Borough Council on: or report it at: If your missed collection is valid, we will return and collect within 24 hours from the time of the report. For further information, to request recycling services, or for replacement bins and boxes please visit:, or call us on: Visit and select Mysouthend.