Office Hours Mon-Fri 8am-5pm

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1 Office Hours Mon-Fri 8am-5pm Dear Valued Customer, Thank you for the opportunity to provide service for your trash and recycling needs. We appreciate the confidence you have placed in Mr. Trashman. Our goal is to serve our clients to the best of our ability. If we ever disappoint you, we hope you will let us know; we ll do everything we can to make things right. For any questions or comments please call or us at Sincerely, Patrick R. Norris

2 Important Information for Our Customers: Policies and Procedures Trash must be out by 6:30am. Re-routing, holidays and inclement weather can all effect the time your truck comes. Best practice is to have your carts out the night prior to pick up. All trash should be bagged. Using bags helps keep your carts clean and it also prevents spillage while we are emptying them. Single Stream Recycle should be loose inside your cart or bin. This helps in the separating process at the disposal site. If you do bag your recycle please use paper bags or do not tie them. Amount of allowable trash is limited to the containers provided. Extra trash or recycle carts can be added to your account for an additional fee. ( Trash $14/month, Recycle $7/month) For safety reasons the maximum weight limit is 50 lbs. per bag or barrel. No construction material is accepted. Invoices will be sent quarterly or annually. Any payment not received within 15 days of invoice due date will be assessed a $10.00 late fee. After 30 days there will be an interruption in service until the payment is received. Return check fee is $ Service Cancellation: Mr. Trashman reserves the right to interrupt or cancel service at any time. Property Damage: Mr. Trashman is not responsible for damage to property. Yard Waste and Hazardous Waste: We do not collect yard waste or hazardous waste. Please contact your local Board of Health for disposal information. Discount Service: Customer may not use more than 1 discount for service. Annual Payment Discount: If you pay one year in advance, you receive a 5% discount on your service. Our annual billing cycle is 4/1 to 3/31. Invoice Program: We will your invoice. If you prefer to have the invoice sent via US mail please specifically ask us to do so. Automatic Credit Card Payments: You if would like to sign up for automatic payment please see the form on page 5 of this package. Severe Weather or Holiday: We will send alerts for schedule changes due to severe weather or holidays. We also post to social media, Facebook and Twitter, and our blog. Snow Storms: Containers must be free and clear of snow so our drivers can access them Holiday Pickup Schedule Memorial Day Monday 05/29/17 No Pick Up One Day Delay Independence Day Tuesday 07/04/17 No Pick Up One Day Delay Labor Day Monday 09/04/17 No Pick Up One Day Delay Thanksgiving Day Thursday 11/23/17 No Pick Up One Day Delay Christmas Day Monday 12/25/17 No Pick Up One Day Delay

3 Single Stream Recycling All residents are encouraged to participate in our recycling program. What is single stream recycling? Single-Stream recycling is a recycling process in which materials are collected all mingled together with no sorting required by individual recyclers. So cans and bottles can be recycled together with newspaper, cardboard, etc. The Recycle Facility sorts all items and sends to various markets for sale. These same markets are where the actual recycle process takes place. What exactly can I put into my single-stream cart? Newspapers/ Brown Paper Bags Magazines, Catalogs Telephone/Soft Cover Books Junk Mail/Envelopes (all types) Paper Paperboard (cereal/tissue boxes) Cardboard (Must be flatten 3 x 3 ) Narrow-Neck Plastic Bottles (examples: Milk Jugs, Bleach/Detergent, Shampoo Bottles) #1-7 are recyclable Glass Bottles/Jars (any color) Metal Cans (tin/steel/aluminum) Please Rinse Clean. Please NO: Glass: Ceramics, light bulbs, window glass, mirrors, crystal, dishes, drinking glasses, or Pyrex. Metal: pots or pans, aerosol cans, paint cans Paper: foam trays or cups, Styrofoam Plastics: pool covers Items that do not have a #1-7 should be put in regular trash.

4 Waste Ban Items Are you aware of the waste bans on certain solid waste and recyclables in the State of Massachusetts? These bans were instituted in 1999 and are monitored and enforced by the Department of Environmental Protection. For more information, visit the DEP website at (Not allowed at landfills, therefore, not allowed in regular trash.) Waste Ban Items Televisions/Computer Monitors Propane tanks, humidifiers Car Tires Refrigerators Water Coolers, Air conditioners Car Batteries Construction Debris Christmas tree Yard Waste Massachusetts and Federal regulations prohibit certain materials from being disposed of as trash: Tires, Auto Batteries, Auto Fluids, Scrap Metal, Propane Tanks or Gas Cylinders; White Goods, Refrigerators, Air Conditioners, Dehumidifiers, freezers; Computer Monitors & Televisions; Fluorescent Light Bulbs & Mercury Products; Leaves and Yard Waste, Liquids, Paint & Paint Products; Hazardous Waste, Medical Waste, Asbestos. For Yard Waste and Hazardous Waste: Please contact your local Board of Health for disposal information. Not allowed in regular trash.

5 AUTOMATIC CREDIT CARD BILLING AUTHORIZATION FORM Please complete the following information allowing Mr. Trashman to charge your credit card quarterly automatically. Please note, this charge will happen between the 1 st and 5 th of the month at the beginning of each quarter. (i.e. April 1 st - April, May and June payment will be charged.) Please fill out and return to: 100 Powdermill Rd., Suite 248; Acton, MA or to trashmaninfo@gmail.com Amount $ /Quarterly (3months) Start Quarterly Bill on / /. End billing when customer contacts office. Credit Card Type Credit Card Number Expires CVV Code / Visa, Mastercard, Discover, Amex Cardholder s Name (As shown on card) Cardholder s Zip Code (from credit card billing address) By signing below, I authorize Mr. Trashman to charge my credit card listed above as described. I understand that I must contact Mr. Trashman to cancel this program prior to the 30 th of the month before billing is to occur. Customer s Signature: Date: Print Name: Pick up Address: Phone Number: Do not want to be auto charged but do want to be added to our e-billing and updates? Name: Pick up Address: