ThermWise Update. SWEEP Conference November 9, 2009

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1 ThermWise Update SWEEP Conference November 9, 2009

2 Presentation Outline Questar Background Overview of ThermWise Programs Recent Program Developments 2010 Program Expectations ARRA Coordination

3 Questar Background Questar Corporation (NYSE: STR) About $9.5 billion enterprise value Exploration & Production Market Resources Transmission Questar Pipeline Distribution Questar Gas 72% 16% 2009 (thru Q3) Net Income Contribution 12%

4 Questar Gas Service Territory Year-End 2008 Questar Gas Communities served Customers Residential Commercial/Industrial Annual deliveries Residential Commercial/Industrial ,151 65, MMdth 327 MMdth

5 Overview of ThermWise Programs

6 Overview of ThermWise ThermWise Programs Low-Income Weatherization Weatherization Appliance Builder Multifamily Business Business Custom Home Energy Audits

7 Overview of ThermWise Budget & Results (3Q) Program Spending Customer Participation Dth Savings

8 Overview of ThermWise Total ThermWise Program spending of $65,818,430 from 2007 thru Q ThermWise spending was 1.8% of 2008 operating revenues

9 Overview of ThermWise ThermWise Rebates Paid by Quarter 201,316 total rebates paid

10 Overview of ThermWise ThermWise Programs: Budget vs. Actual Dth Savings 2007 Q3 2009

11 Overview of ThermWise ThermWise

12 Overview of ThermWise ThermWise Energy Efficiency Alliance Herding Sheep More Control = Better Performance Marketing Collateral Web Site Listings Training and Outreach Promotions and Partnering

13 Overview of ThermWise Marketing Collateral

14 Overview of ThermWise Website Listings

15 Overview of ThermWise Training & Outreach

16 Overview of ThermWise Promotions & Partnering

17 Overview of ThermWise Trade Allies and Industry HVAC Contractors Hardware Stores / Retailers Plumbing Contractors Windows Dealers Insulation Contractors Low-income Agencies State of Utah Architects and Engineers Manufacturers Wholesalers & Distributors

18 Overview of ThermWise ThermWise Cost-Effectiveness Tests The ThermWise Model uses the four California Standard Practices Tests to evaluate program cost-effectiveness. Each of the four tests are designed to answer different questions Total Resource Cost Test A combination of the questions answered by the Participant & the RIM tests. 2. Participant Test What is the net benefit to a DSM measure/program participant? 3. Utility Cost Test Is it cost-effective for the utility to administer DSM programs? 4. Ratepayer Impact Measure Test What effect will DSM measures & programs have on utility rates? Cost-Effectiveness of the ThermWise programs is measured in both Net Present Value and Benefit/Cost ratios.

19 Overview of ThermWise The ThermWise Model measures Cost Effectiveness at both the Program DEMAND SIDE MANAGEMENT - WYOMING PROGRAM PORTFOLIO DESCRIPTIONS (1 Year) PROGRAMS Total Resource Cost Participant Test Utility Cost Test Ratepayer Impact Measure Test Total Participants NPV B/C NPV B/C NPV B/C NPV B/C 1 Years Thermwise Appliance Rebate $76, $227, $117, $74, and the Measure levels COST EFFECTIVENESS TESTS - THERMWISE APPLIANCE REBATES PROGRAM (1 Year) Ratepayer Total Resource Cost Participant Test Utility Cost Test Impact Measure Test Total Participants MEASURE NPV B/C NPV B/C NPV B/C NPV B/C 1 Years Energy Star Clothes Washer - Tier 1 $ $6, $2, $1, Energy Star Clothes Washer - Tier 2 $6, $37, $13, $5, High Efficiency Gas Clothes Dryer - Residential $ $2, $ $ High Efficiency Gas Water Heater - Residential $ $1, $ $ Tank Less Gas Water Heater - Residential $1, $4, $3, $2, % Plus AFUE Condensing Gas Furnace - Residential $88, $170, $115, $84, Residential Boiler - Appliance $1, $4, $3, $2, Solar Water Heater - Appliance $ $ $ $ Program Costs -$23, $ $23, $23, Totals $76, $227, $117, $74,

20 Overview of ThermWise ThermWise Programs: Utah Customer Benefits 2007 Q Utility Cost Test Net Present Value Benefit/Cost Ratio 2007 $12,643, $30,574, $71,379, Total $114,597, ThermWise Projected Utah Customer 2010 Benefits 2010 $79,875,

21 Recent ThermWise Program Developments

22 Recent ThermWise Developments Attic Insulation Rebates Contractor Involvement / Issues Marketing & Business Practices Installation Quality Mid-Year Filing Third-Party Payments Reduced Rebate Amounts Participation & Spending Company Issues Regulatory Concerns

23 Recent ThermWise Developments ENERGY STAR Gas Water Heaters Push / Pull Marketing (2009) Advertising (Pull)

24 Recent ThermWise Developments 2009 ThermWise Television Commercials Energy Star Water Heater

25 Recent ThermWise Developments ENERGY STAR Gas Water Heaters Push / Pull Marketing (2009) Advertising (Pull) Trade Allies (Push) CEE National Promotion and Work Manufacturer Representation ENERGY STAR Label Extension Work

26 2010 ThermWise Program Expectations

27 2010 ThermWise Expectations CET Pilot Status / Importance to DSM 2009/2010 General Rate Case DSM Evaluation Company / Regulatory Review & Proceedings Drive Changes for 2011 and Beyond Additional Considerations Codes ENERGY STAR Program Participation Levels Market Transformation Continuation Other Marketplace Incentives» Utilities, ARRA, Tax Credits, Manufacturers

28 2010 ThermWise Expectations 2010 Proposed Program Changes Measure Rebate Requirement Attic Insulation Tier 1.20 per sq ft Increment of R-19 Attic Insulation Tier 2.07 per sq ft R-11 or greater to reach code of R-38 Measure Rebate Requirement Gas Water Heater Tier 1 $50 Energy Factor (EF) 0.62 to 0.66 Gas Water Heater Tier 2 $100 Energy Factor (EF) 0.67 or greater Measure Rebate Requirement Duct Sealing $225 / $125 Performance Tested Comfort System (PTCS) Levels Duct Insulation $250 / $150 R-6 or higher

29 2010 ThermWise Expectations 2010 ThermWise Budget Program Budget (1,000 s) Home Energy Audits $718.5 Appliance $5,229.1 Builder $2,018.4 Weatherization $21,831.3 Multifamily $3,218.1 Business $895.6 Business Custom $357.8 Low-Income Wx $500.0 Market Transformation $1,356.5 Total $36,125.3

30 2010 ThermWise Expectations 2010 ThermWise Participation Program Participants Home Energy Audits 3,773 Appliance 32,646 Builder 2,593 Weatherization 91,581 Multifamily 12,530 Business 1,847 Business Custom 15 Low-Income Wx Market Transformation n/a n/a Total 144,985

31 2010 ThermWise Expectations 2010 ThermWise Dth Savings Program Dth Savings Home Energy Audits 13,344 Appliance 159,208 Builder 43,049 Weatherization 640,536 Multifamily 63,760 Business 51,424 Business Custom 7,513 Low-Income Wx n/a Market Transformation n/a Total 978,832

32 2010 ThermWise Expectations Remain Customer Driven What s in it for me?

33 2010 ThermWise Expectations Building programs based on customer viewpoints MEN often depicted images of expensive conservation systems WOMEN were more likely to depict simple ideas on how to conserve energy within the home

34 2010 ThermWise Expectations HELP!

35 ARRA Coordination

36 ARRA Coordination ENERGY STAR Appliance Rebates Utah and Wyoming SEPs Administrative Contribution $130k In-kind (Utah) Design, Marketing, Outreach, Coordination, Consulting Home Performance w/ ENERGY STAR Program Development (Utah) Training / Education Grants Additional Credits / Incentives

37 ARRA Coordination Impacts to Company Increased Data Requests Increased Requests for Partnering Time Commitment / Funding Current Program Conflicts Savings Attribution Issues Marketing Communications and Confusion Additional Outreach Requests Efficiency and Conservation Presentations

38 Thank You!

39 Dan Dent Director, DSM Questar Gas Company (801)

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