Uniform Wearer s Guide

Transcription

1 Great Western Railway Uniform Wearer s Guide A guide for GWR people

2 2 Welcome We ve been working with multi-award winning corporate clothing specialist, Jermyn Street Design (JSD) to design your new uniforms. These high quality garments need care to keep them looking smart and professional, and so we ve produced this Wearer s Guide with all the instructions you need. If you have any questions about anything in this guide, please speak to your line manager or send an to GWR.uniform@gwr.com

3 3 Contents 1. Ordering you new uniform is easy... page How to order... page Returns process... page Replacements... page 5 2. Getting the size right for you... page Tips for measuring... page Tips for sizing... page Measuring guide... page Special requirements... page Size charts... page Uniform size and range guide... page Allocation tables... page Station and revenue protection... page Drivers... page On-board staff... page 13 4 Returns form... page Allergies & medical conditions... page Caring for your new uniform... page Wash care instructions... page Uniform cleaning vouchers... page 21-26

4 4 We are GWR. Become a history maker.

5 5 1. Ordering your new uniform is easy. 1.1 How to Order A Uniform Order Form will be issued to you by your line manager or designated Uniform Coordinator. This lists the garments available for you depending on your role - see page 9 for details. Complete and return the form to your manager who will place the order. Orders received at JSD before 12:00hrs every Wednesday, will be dispatched to arrive on Friday - as long as the items are in stock. Orders received after this cut-off time will be delivered the following Friday. Once you ve received your pack, check your garments carefully against the dispatch note to make sure that the items are correct. Try them on to ensure they are the right size for you. 1.2 Returns Process If any of your garments don t fit or you wish to return or exchange them for any other reason, please complete the returns form (see sample on page 15 you can get this from your line manager). Hand it back to your line manager with the original dispatch note and the garment(s) in their original packaging. Returned garments have to be unworn (other than trying on for size) and in a good condition (i.e. clean, folded neatly, and not excessively creased). JSD reserves the right to reject any returned items if they do not meet these conditions. 1.3 Replacements If you require any replacement items, please place a new order as detailed earlier.

6 6 2. Getting the right size for you. Please record your measurements and then use the size chart opposite to determine which size you should order. 2.1 Tips for measuring Don t try and measure yourself ask someone else to measure you When taking your measurements, stand relaxed on a flat surface To ensure a comfortable fit, the measuring tape should be held with two fingers between the tape and the body Use the body diagram opposite to ensure that the correct area is being measured Ensure the tape is held flat while measuring Remember that the length of the garment is important to a good fit. The required length should always be measured and checked before ordering. 2.2 Tips for sizing If your body measurements fall between two sizes order the larger size If two or more of your measurements correspond to different sizes order the larger size For example if your waist measures to a size 14 but your hips measure to a size 16, you should order a size 16. When ordering maternity garments, order your usual non-maternity size.

7 7 2.3 Measuring guide COLLAR Measure at base of neck where collar sits. CHEST Measure at fullest point under arms and over shoulder blades. WAIST Measure at the height you wear your trouser waistband. BUST Measure at fullest point. WAIST Measure at narrowest point. HIPS Measure at widest point. 2.4 Special requirements If you don t fit the sizes available by JSD speak to your line manager. They ll be able to provide a Made to Order form.

8 Size chart men Mens trousers, jacket, waistcoats and shirts Waist Size To fit waist (cm) Chest Size To fit chest (cm) Collar Size To fit neck (cm) Jumpers, coats and polo shirts XS S M L XL 2XL 3XL UK Size 32 /34 36 /38 40 /42 44 /46 48 /50 52 /54 56 /58 Belts S M L XL 2XL 3XL 4XL UK Size 28/30 32/34 36/38 40/42 44/46 48/50 52/54 Harrington jackets and polo shirts XS S M L XL 2XL 3XL UK Size 32/34 36/38 40/42 44/46 48/50 52/54 56/58 Gloves XS S M L XL 2XL 3XL UK Size Hand Length Palm Width cm

9 9 2.5 Size chart women Women Coats, blouses, jackets, waistcoats, trousers, dress and skirts UK Size To fit chest (cm) To fit waist (cm) To fit hips (cm) Cardigans Size XS S M L XL 2XL 3XL UK Size 4/6 8/10 12/14 16/18 20/22 24/26 28/30 Belts Size S M L XL 2XL 3XL 4XL UK Size 6/8 10/12 14/16 18/20 22/24 26/28 30/32 Harrington jackets and polo shirts XS S M L XL 2XL 3XL UK Size 4/6 8/10 12/14 16/18 20/22 24/26 28/30 Gloves Size XS S M L XL 2XL 3XL UK Size Hand Length Palm Width cm For hand length, measure from your wrist bone to the top of your index finger. For palm width, measure across the widest part of your open palm.

10 Size and range

11 11

12 12 3. Allocation Table 3.1 Station and revenue protection JOB ROLE Jacket Waistcoat Shirt/Blouse Polo Shirts Trousers/Skirt/Dress Knitwear Coat Fleece Specialist Badge Specialist Lanyard Neck Scarf/Tie Platform/Dispatcher/ Gateline Assistant/ Ticket Office/Station Assistant Teal Station Supervisor First Class Lounge Ambassador Teal Silver Gold Environment Team Revenue Protection Inspector Silver Ticket Examiner Teal

13 13 3. Allocation Table 3.2 Drivers JOB ROLE Jacket Harrington Jacket Polo Shirts Shirts/Blouse Trousers/Skirt/Dress Cargo Trousers Knitwear Winter Coat Driver Smart Neck Scarf/Tie Teal Driver Casual 3. Allocation Table 3.3 On-board staff JOB ROLE Jacket Waistcoat Shirt/Blouse Trousers/Skirt/Dress Knitwear Coat Specialist Badge Specialist Lanyard Customer Host Service Leader/ Chef Pullman Host Night Rivera Train Manager Conductor Guard Neck Scarf/Tie Teal Silver Silver Silver Teal Teal Teal

14 Uniform size and range guide

15 15 4. Returns form sample Wearer s Name: Station: Co-ordinator s name: Wearer s Payroll No. Cost Centre Co-ordinator s tel no: Returns Date: Style Code Garment Description Size Qty Reason for return (please select one of the reasons listed below) Example for returned items Does not fit - too big does not fit - too small Style not liked Item no longer required (i.e. no long working for GWR) Item damaged/faulty Wrong item despatched (picking error) Other - please specify

16 16 5. Allergies and medical conditions. If you re unable to wear the GWR uniform because of an allergy, ask your line manager for the Allergies and Medical Requirements Uniform Order Form. Our uniform supplier should be able to provide your uniform in a different material. If you re unable to wear the GWR uniform for any other health reason, contact our occupational health team. They ll be able to make recommendations and alternative uniform can be ordered from our uniform suppliers. Before submitting your order, be aware of your sizes by trying on standard garments for confirmation, as any bespoke garments made based on the information submitted will not be exchangeable.

17 17 6. Caring for your new uniform. Maintaining your garments: Keep your clothes on appropriate hangers - wooden or padded if possible. Basic wire hangers can leave your garments misshapen over time If you don t have time to iron your garments, try hanging them in the bathroom while you have a bath or shower - the steam will help the creases to drop out. Iron your suit trousers by following the garment care instructions - this will help to flatten down any fibres and reducing pilling Keep your knitwear folded in a drawer, not on a hanger to help it keep its shape Try not to use fabric conditioners as these will degrade the fibres of your garments Check your detergent to make sure it doesn t contain lightening agents that will quickly fade your garments Make sure you circulate all of the garments - don t hold some back and wash and wear others over and over, as this will reduce the lifespan of your garments To stop your suit(s) from becoming shiny, protect it during ironing with a damp cloth, or iron inside out. Try ironing your shirts when slightly damp for a better finish.

18 18 7. Garment wash care labels. Unisex Knitted Scarf 50% Wool 50% Acrylic Mens Knitwear 50% Wool 50% Acrylic Ladies Knitted Hat 50% Wool 50% Acrylic 30 Degree wash reduced agitation on wool cycle Do not use products containing bleaching agents or fabric softener Dry flat Reshape whilst damp Cool iron on reverse Do not dry clean Wash with similar colours Ladies Knitwear 62% Viscose 38% Nylon 30 Degree wash reduced agitation on wool cycle Do not use products containing bleaching agents or fabric softener Dry flat Reshape whilst damp Cool iron on reverse Do not dry clean Wash with similar colours Ladies Soft Blouse 92% Polyester 8% Spandex 30 Degree wash reduced agitation on wool cycle Do not use products containing bleaching agents or fabric softener Dry flat Reshape whilst damp Cool iron on reverse Do not dry clean Wash with similar colours Drivers Coat 100% Polyester 30 Degree synthetic wash Close zip and wash inside out Do not bleach or use products containing bleaching agents Cool iron on reverse Reshape whilst damp Dry flat Wash with similar colours Place in garment wash bag or pillow case before washing Avoid wearing or rubbing raised objects against fabric 40 Degree synthetic machine wash Do not use fabric softener Do not iron Do not use chlorine bleach or products containing bleaching agents Do not dry clean Wash with similar colours Place in garment wash bag or pillow case before washing Avoid wearing or rubbing raised objects against fabric Wash at 30 degree (close zip before washing to reduce agitation) Do not bleach Do not iron Do not dry clean Do not use biological powder and fabric softener Drip dry and do not dry on radiators Short spin Ladies Shirt 65% Polyester 35% Cotton Mens Shirt 65% Polyester 35% Cotton Unisex Belt Leather 40 Degree synthetic machine wash Warm iron - iron on reverse of fabric Do not use fabric softener Do not use chlorine bleach or products containing bleach Do not dry clean Wash with similar colours 40 Degree synthetic machine wash Warm iron - iron on reverse of fabric Do not use fabric softener Do not use chlorine bleach or products containing bleach Do not dry clean Wash with similar colours Wipe clean with a damp cloth Leather Gloves Leather Wipe clean with a damp cloth

19 19 Unisex Knitted Scarf 50% Wool 50% Acrylic Mens Knitwear 50% Wool 50% Acrylic Ladies Knitted Hat 50% Wool 50% Acrylic 30 Degree wash reduced agitation on wool cycle Do not use products containing bleaching agents or fabric softener Dry flat Reshape whilst damp Cool iron on reverse Do not dry clean Wash with similar colours Ladies Knitwear 62% Viscose 38% Nylon 30 Degree wash reduced agitation on wool cycle Do not use products containing bleaching agents or fabric softener Dry flat Reshape whilst damp Cool iron on reverse Do not dry clean Wash with similar colours Ladies Soft Blouse 92% Polyester 8% Spandex 30 Degree wash reduced agitation on wool cycle Do not use products containing bleaching agents or fabric softener Dry flat Reshape whilst damp Cool iron on reverse Do not dry clean Wash with similar colours Drivers Coat 100% Polyester 30 Degree synthetic wash Close zip and wash inside out Do not bleach or use products containing bleaching agents Cool iron on reverse Reshape whilst damp Dry flat Wash with similar colours Place in garment wash bag or pillow case before washing Avoid wearing or rubbing raised objects against fabric 40 Degree synthetic machine wash Do not use fabric softener Do not iron Do not use chlorine bleach or products containing bleaching agents Do not dry clean Wash with similar colours Place in garment wash bag or pillow case before washing Avoid wearing or rubbing raised objects against fabric Wash at 30 degree (close zip before washing to reduce agitation) Do not bleach Do not iron Do not dry clean Do not use biological powder and fabric softener Drip dry and do not dry on radiators Short spin Ladies Shirt 65% Polyester 35% Cotton Mens Shirt 65% Polyester 35% Cotton Unisex Belt Leather 40 Degree synthetic machine wash Warm iron - iron on reverse of fabric Do not use fabric softener Do not use chlorine bleach or products containing bleach Do not dry clean Wash with similar colours 40 Degree synthetic machine wash Warm iron - iron on reverse of fabric Do not use fabric softener Do not use chlorine bleach or products containing bleach Do not dry clean Wash with similar colours Wipe clean with a damp cloth Leather Gloves Leather Wipe clean with a damp cloth

20 20 7. Dry clean only. Due to the high quality of your new uniform the following garments are dry clean only: Waistcoat Tie Scarf Jacket We want to make it as easy as possible for you to get your uniform dry cleaned and are aware that the traditional system of using paper cleaning tokens has sometimes had a few issues. So we ve decided to implement a much more modern, simple and easily accessible solution. This is through an app called PEAS (Pay Easy and Safely). This has everything you need to get your items dry cleaned: You can find the nearest dry cleaning outlet to your home/workplace/ anywhere else and when it s open It stores all your vouchers for dry cleaning on the app (no paperwork and they replenish every month). Unused vouchers don t get carried over. This can be accessed through your work phone (if you have one), your personal phone, or a desktop computer. The process to get started using PEAS can be found on the following pages. Polyester Scarf 100% Polyester Mens Jacket 54% Polyester 44% Wool Elastane Ladies Jacket 54% Polyester 44% Wool Elastane Dry clean only with care Dry clean only with care Dry clean only with care

21 21 8. Uniform cleaning vouchers - a guide to using Peas 1 You have two ways to download the Peas app 1. Download Peas on your work device From your home screen, press Apps and select BES12. Press Assigned work apps. In the list search for Optional and press Peas. Once the app information has loaded, press Install and wait for the app to install. 2. Download PEAS on a personal device The App Store or The Google Play Store (Apple devices): type Peas in the search bar. (android devices): type Peas easy pay in the search bar. 2 Register in the app Enter all details, including a username and password (this should be something memorable and different from your voucher username and password). Click REGISTER to create your Peas account. You are now registered with Peas and will be taken to the HOME screen. 3 Enable the purple pea for your dry cleaning vouchers VSL will send you an , to the address you entered when you registered with Peas, containing a link to your vouchers. The will contain a separate username and password to enable you to receive and redeem your vouchers in Peas. Open Peas and click on the three lines on the top right to open the main menu. Select Profile from the menu. Click on Merge account. Enter the username and password exactly as per the (you can copy and paste for ease and accuracy). Click on Confirm. Enter your work address or the one that you have already used to register in Peas. Click on Merge and Continue. Click on OK and then the back arrow and then CLOSE. You are now registered to receive your dry cleaning vouchers via Peas and will be taken to the HOME screen where you will see the purple pea.

22 22 4 Activate your dry cleaning vouchers Open the from Peas containing your login details. Click on the link to activate your vouchers. You will be notified that your account has been updated successfully. Open Peas and your vouchers will be available. Enter the retailer code exactly as it appears in the dry cleaners and press PAY. Success! Your receipt is displayed, showing how many vouchers have been redeemed and in what shop. The dry cleaner will be notified immediately that you have placed an order. You are now able to use Peas to redeem your dry cleaning vouchers via the purple pea and for cashless purchases via the green pea. 5 Redeeming your vouchers You can redeem vouchers either whilst in a dry cleaners or from another location. Redemption whilst in a dry cleaners. From the HOME screen, click on the purple pea. Select the number of garments you wish to dry clean. Press TAP TO PAY when you have selected all the garments. Redemption from another location. From the HOME screen, enter the postcode of the location of a dry cleaners you want to use or click on the find retailer icon to find a dry cleaner near you. Click here to use the GPS map to find a retailer nearby. Enter the postcode if known and then press the arrow to continue. The map will display dry cleaners nearby. Click on a pin to view a dry cleaner and press the green arrow to select and continue. Information about the dry cleaner is displayed. Press TAP TO START to continue.

23 23 Click on the purple pea to redeem your vouchers. Select the number of garments you wish to dry clean. Press TAP TO PAY when you have selected all the garments. Press PAY to confirm the dry cleaner. Success! Your receipt is displayed, showing how many vouchers have been redeemed and in what shop. Your History is displayed, showing previous redemptions. 7 How to find a dry cleaner nearest to you From the HOME page, click on the find retailer icon to use the GPS map to find a dry cleaner near you. 6 Retrieving an order From the HOME page, click on the clipboard icon on the bottom right of the screen. What should you do if you can t find a dry cleaner nearby or the one you usually use isn t on the map? Call VSL on to request activation of the dry cleaners.

24 24 8 Alteration vouchers Peas can also be used to redeem alteration vouchers. The alteration vouchers can be found on the list of GWR garments. To use alteration vouchers, simply select the alteration vouchers you require from the list of garments and follow the rest of the steps above in Redeeming your vouchers. Enter your current password and press Continue. Enter your new password and then type it again and press Confirm. 9 How to change my password From the HOME page, click on the three lines on the top right to open the main menu. Click on Profile. Click on Change Password. Click OK. Success, you have changed your password.

25 25 10 What can I do if I can t remember my password? If you have logged out of Peas and can t remember your password when you want to log back in, either call VSL on from 09:00 17:00 and they will send you a link or click on the Forgot password link on the login page. 11 Redeeming vouchers without peas If you do not have access to the peas app via a mobile phone or other mobile device, you can redeem vouchers online. Log on to the peas website: Click on START. Click on REDEEM ONLINE on the top right of the screen. Enter the address that you have already used to register in Peas. You will receive a confirmation message. Complete the details in the form that pops up. Make sure you enter your Peas username exactly as per the code you received when you collected your uniform. The will contain a new password that you can use to login to Peas.

26 26 When you have completed all the details the following confirmation will be displayed. Click on confirm to return to the website. You will receive an confirming your redemption request has been received. As soon as the order has been processed you will receive a phone call or from VSL with the unique order ID. Once you have received this order ID please take it, together with the garments to be cleaned, to your designated dry cleaners. The dry cleaners will receive the same order ID and will be expecting you.

27 We hope that you will enjoy wearing your new uniform please make sure that you order your full allocation and follow the wash care instructions. 27

28 28 Committed to being an 9253/11/17