Water Hero P-100. P-100 Components:

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3 Water Hero P-100 Thank you for purchasing the Water Hero P-100. The P-100 offers wholebuilding leak detection, mitigation, and water usage monitoring. P-100 Components: Main Controller Water Meter, Sensor Cap & Unions Sensor Cable (~6 ft.) Motorized Ball Valve (~6 ft. cable) 5V Power Supply [~6 ft. cable] 3

4 Warning Water Hero P-100 is installed into a water supply line. Improper connection can cause leaks. Ensure installation is completed by a licensed plumber and in accordance with the following: In compliance with state/local building codes Wear personal protective equipment when installing the Water Hero P-100 Do not disassemble the Main Controller or Sensor Cap; these items contain no user serviceable parts Install the Water Hero P-100 indoors where it will not be exposed to direct sunlight, water or extremely low or high temperatures. No exposure to condensation or water, electrical components are not water resistant. Temp - 20 to 140 F (-29 to 60 C) Accuracy of the Water Hero P-100 is dependent on flow rate accuracy is typically within 10% Terms & Conditions All Water Hero terms and conditions; privacy and warranty policies can be found on the Water Hero website Contact Us For installation and/or technical support questions, please contact us at: support@waterheroinc.com 4

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6 Set up your Water Hero 1. Place Water Hero Main Controller near location where it will be installed 2. Attach round white Sensor Cap to top of brass meter (1/8 turn clockwise) 3. Connect blue Sensor Cable to jacks on round white Sensor Cap and Main Controller 4. Connect Valve Cord to Main Controller 5. Connect power supply cable to Main controller, then plug power supply into wall outlet 6. Water Hero Main Controller will power up; a blinking green LED a solid yellow LED will illuminate 6

7 Access or Create Water Hero Account (ios App) 1. Search the Apple App Store for Water Hero Remote download and install the app [Link: Water Hero Remote App] 2. Open the app a. If you already have an account, enter your and password and tap b. To create an account, press New Customer? Tap here to create an account Enter address & password; tap Note: This address is where you will receive alerts 7

8 Access or Create Water Hero Account (Browser) 1. Using your device (i.e. computer, tablet, or mobile device); open a web browser. Enter the address mywaterhero.net and select Create an account 2. If you already have a Water Hero Account, enter your credentials, then click Login. 3. To create a new account, click Create an account. Enter your address and desired password. Select Create Account 8

9 Connect Water Hero to your WiFi Network 1. Turn the Main Controller so the right side is facing you (as demonstrated in the picture below); be sure the yellow LED* is lit solid and the green LED is blinking slowly (this is Water Hero Access Point Mode) *If Water Hero is not in Access Point Mode, please see Troubleshooting guide later in this manual 9

10 Access the Device Configuration Page (Browser) 1. Go to WiFi settings on your smartphone or computer; select Water Hero Access Point as your WiFi network 2. Once connected to Water Hero Access Point WiFi network, open an Internet browser and point your browser to to access Water Hero s Device Configuration Page 10

11 Enter Wi-Fi Network Information (Browser) 1. Click on the Discovered Networks drop-down menu. Select the (SSID) of the Wi-Fi Network to which you d like to connect Water Hero. For optimal connection, signal strength should be between -60 and Enter your Wi-Fi network password (Case Sensitive) 3. Enter the address associated with your Water Hero Account 4. Once all information is entered, click Add 5. A confirmation dialog box will appear, click Ok (or close) Water Hero will now reboot (All 3 LEDs will light) Note Do not enter anything in the Manual Input field unless setting the device up in an area where the destination network is not present. 11

12 Verify Water Hero Connection 1. During device reboot, the red and yellow LEDs will blink briefly, and the green LED will blink rapidly while Water Hero attempts connection with your network. When connection is made, green LED will blink slowly*. *If green light not blinking slowly, see trouble shooting guide 2. Open a browser and enter URL 3. Enter address associated with your Water Hero Account and password, then click Login to view your Water Hero Device(s). 12

13 Preparing for Water Hero Installation 1. The Water Hero P-100 meter and valve can be installed either vertically or horizontally. 2. The Motorized Ball Valve is typically installed after from the meter 3. Water Hero P-100 MUST be installed after fire suppression systems to ensure that it does not interfere with its operation. 4. Water Hero should be installed indoors, protected from the elements, freezing temperatures or excessive humidity and condensation. 5. The Main Controller needs to be located near power outlet and must be installed within range of 2.4 GHz Wi-Fi connection* 6. After connecting Water Hero Meter & Motorized Ball Valve to your plumbing; reconnect valve and sensor cables. Plug power supply into household outlet first, and then connect to Main Controller. Water Hero will power up and perform a self-check. The Green LED will blink rapidly while attempting connection to network. Once connection is made, the Green LED will begin blinking slowly. *Wi-Fi networks must not require a sign-in page, contact Water Hero support if installing the device on a corporate network. 13

14 Features & Functionality P

15 My Devices 1. After logging in at you will be taken to the My Devices screen. This page is where you can see all of the Water Hero devices on your account. Also shown are a convenient view of the cumulative water usage and the current temperature at your Water Hero meter. 2. To see your Water Hero in greater detail, click on your Device Name (in Blue) to access the Dashboard view. 15

16 Dashboard 16

17 Utilities Measure Flow calculates the amount of water that has been used. It operates similar to a stopwatch, clicking Start begins the measurement and Stop ends it. Flow is shown as volume and time elapsed. This is convenient for determining the amount of water used during things such as showers or dish washing. Timed Measurement calculates how much water was used during a specific time period. Clicking in the Start and End fields displays a time and date picker. Once the selection is made, the usage is shown as volume and duration. 17

18 Settings The Home Mode and Away Mode interfaces allow for setting limits after which warnings and automatic shut-off alerts are triggered. Temperature Alerts allows setting of low and high temperature automatic shut-off alerts. These are typically used to help protect in the event of frozen pipes and/or overheating condition. Notifications allow for selecting the method by which warnings and alerts are sent. You can choose , SMS or a combination of both. 18

19 Preferences The Preferences page displays the account that is associated with your Water Hero. This is stored in the device and is determined when it is added to your network. It can only be changed during network setup. The Name and Phone fields are editable. To change the password associated with your Water Hero account, click Change Password. Liquid Measure and Temperature allow for choosing the desired units of measurement for your Water Hero. 19

20 Troubleshooting P

21 Main Controller Buttons and LEDs Button One (Reboot) Button Two (Valve Open/Close) Button Three (Network Reset) Water Hero Access Point Mode Slow Blinking Green, Solid Yellow Rebooting Solid Green, Yellow and Red Connecting to Network Rapid Blinking Green Connected (Normal running mode) Slow Blinking Green Sensor Cable Disconnected Green Blinking, Red Blinking 21

22 Troubleshooting Water Hero listed as Offline Your Water Hero device is designed to always be online, however there are a few instances where it could be listed as offline. This is typically a result of a temporary interruption of your Internet service or our backend services. 1. Check to ensure that your internet connection is currently working. 2. If WiFi signal strength is low in the area of your Water Hero, consider purchasing and installing a range extender 3. Once you have confirmed that your network is working correctly, press Reboot button once and let the device reconnect to your WiFi. Note: Due to the internal backup battery, unplugging the device will not reboot the device. Moving Water Hero to a new network or changing WiFi Access Point Your Water Hero Main Controller can only be connected to one Access Point at a time. If you move your Water Hero to a new location or change Access Points you will have to reset the network credentials. This can be done by following the Network Reset as shown on page

23 Troubleshooting (2) Opening or Closing Valve using manual override. There are two methods for manually opening and closing the Water Hero valve. 1. Press the Valve Open/Close Button once. Each time you press the button you toggle the valve state. If closed, it will open. If opened, it will close. 2. There is also a small, white manual override knob on top of valve. Pull up on the knob and turn to change valve position. You can view the position of the valve in the clear sight window. The red line indicates whether the valve is open or closed. Be sure to push the knob back to its original position after this process. Forgotten Password Visit and follow the instructions to reset your password. If you have trouble, please contact support@waterheroinc.com. 23

24 Troubleshooting (3) Unexpected flow shown on GPM dial or in hourly chart If your Water Hero Dashboard is showing unexpected water usage: 1. Check all toilets and appliances for potential leaks 2. If you are confident that there are no leaks and would like help diagnosing, please contact support at 24

25 Network Reset Note: Network Reset should only be used when moving the Water Hero main controller to a new WiFi network or when re-associating the Water Hero with a new account. 1. Press and release Button 1; Main Controller will reboot and all LEDs will illuminate 2. While all 3 LEDs are illuminated, press and hold Button 3 until the red LED turns off, then release Button The Main Controller will reboot into Access Point mode, this is indicated by a blinking Green and solid Yellow LED. 4. Follow directions on page 9 to connect Water Hero to network 25

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27 2018 Water Hero Inc.