HEGA Ethernet Gateway Browser Interface Guide

Transcription

1 HEGA Ethernet Gateway Web Interface HEGA Ethernet Gateway Browser Interface Guide Table of Contents Introduction: Browser Interface Guide 3 Common Tasks: 4 Check-in Reports 5 Check-in Administration 5 8 Staff Messaging 9 Replace Transmitter 10 Change Resident Names 10 Messaging 14 Family Notifications 11 Scheduled Reminders Community Settings 19 Zones 20 Edit Zone Hardwired 21 Edit Zone Wireless 22 Add New Zone 23 Zone Groups 24 Zone Group Characteristics Staff Pendants 26 Pager Mapping 27 Event Schedules Check-in Schedules Night Schedules System Settings 30 User Administration 31 Update Firmware 32 Change Password 32 Network Settings 33 System Date/ Time 34 Reports 35 Daily Log 35 Advanced 36 System Status 36 API Tools 37 Installation Test Apply / Undo Changes 41 1

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3 HEGA Ethernet Gateway Browser Interface Guide HEGA Ethernet Gateway Web Interface Administrators who have forgotten their passwords can contact Silversphere technical support. Subsequent users who have forgotten their passwords will need to have their passwords reset by an administrator. Web Interface Upon logging in, you will see a collapsible menu bar at the left. The system date and time are displayed in the lower right corner. The lower left corner displays your community name. To end the session at any time, click Logout in the upper right corner. The following guide is an instruciton manual for all of the tools available on HEGA version Access these tools by using a browser to navigate to the IP address configured in the Configuration section of the HEGA installation guide. A username will have been assigned to you upon installation. My IP is: Login Screen Collapsible Navigation Bars Click blue headers to open and close menus. 3

4 Common Tasks Change Resident Name If using resident names, use this feature to edit those names. Replace Transmitter Allows replacement of old wireless devices with new ones. The Common Tasks menu offers the following features: Check-in Reports Run two different report types: Check-in status report and Zone status report. The Check-in status report displays which residents have failed to check in, which residents have checked in, and/or which residents have been manually checked in by staff. The Zone status report shows which zones have the check-in feature enabled, disabled, and which zones have an away time scheduled. Check-in Administration Use this feature for a quick summary of those zones that have the checkin feature enabled, which zones have checked in, and which have an away and return date, as set by the away schedule also in this section. Finally, advanced check-in features are available here. Messaging Console Send customized messages to your pocket paging devices immediately (up to 128 characters). 4

5 HEGA Ethernet Gateway Web Interface Check-in Reports Check-in status report / Zone status report Check and uncheck desired options, then click the Run Report button. The report will open in a new window. Check-in Administration Browser Summary Check-in Zones Summary Under Check-in administration, you will see a browser summary of those rooms with the checkin feature and the current status of each (10 rooms per page). Click on the pencil icon to edit a zone s check-in parameters. (See the following page.) Use the search feature to look for specific zones. 5

6 Check-in Administration Edit Check-in Zones After clicking the pencil icon next to one of the zones in the browser summary, that zone will populate this field here. Check this box if you want the zone to partake in morning check-ins. Note: Emergency calls will always work from this zone, even with check-in disabled. If a resident goes on vacation, set an away date and a return date. This way, they won t appear as missing on your check-in reports. Click Clear to clear an away schedule. Remember to click Save Changes when you are done updating a zone s options. You may also click Discard Changes to clear any fields and start over. If a resident forgets to check-in, you may manually check them in after confirming that they are OK. Simply click Checked in by Staff. Your check-in report will reflect the difference between those residents who checked in themselves and those that your staff checked in. Check-in Administration Advanced Check-in Functions From here, you can remove all away schedules, enable or disable check-in for every zone at once, flag all of your zones as checked in, or flag all of your zones as not checked in. If you are a subscriber to Voice Services, you can also enable or disable automatic follow-up for missed check-ins here. 6

7 HEGA Ethernet Gateway Web Interface Check-in Status Report (Missed Check-ins) Tel-Tron Village Daytona Beach FL Example Check-in Report May include missed check-ins (default), check-ins performed by a resident, and check-ins performed by staff. Zone Resident Check-in Status Comments Apartment 101 Apartment 102 Apartment 103 Apartment 104 Apartment 105 Apartment 106 Apartment 107 Apartment 108 Apartment 109 Apartment 110 Apartment 111 Apartment 112 Apartment 113 Apartment 114 Apartment 115 Apartment 116 Apartment 117 Apartment 118 Apartment 119 Apartment 120 Apartment 121 Apartment 122 Apartment 123 Apartment 124 Apartment 125 7

8 Zone Status Report (Check-in Enabled, Check-in Disabled, Zones with Away Schedules) Silversphere Village, Daytona Beach FL Example Zone Status Report Configure to show zones with check-in enabled, zones with check-in disabled, and zones with away schedules. Zone Check-in Enabled Check-in Status Apartment 101 Yes Apartment 102 Yes Apartment 103 Yes Apartment 104 Yes Apartment 105 Yes Apartment 106 Yes Apartment 107 Yes Apartment 108 Yes Apartment 109 Yes Apartment 110 Yes Apartment 111 Yes Apartment 112 Yes Apartment 113 Yes Apartment 114 Yes Apartment 115 Yes Apartment 116 Yes Apartment 117 Yes Apartment 118 Yes Apartment 119 Yes Apartment 120 Yes Apartment 121 Yes Apartment 122 Yes Apartment 123 Yes Apartment 124 Yes 8

9 HEGA Ethernet Gateway Web Interface Staff Messaging Write the message in this field up to 128 characters that you want to send immediately to your pagers or portable devices. Select which device (or group of devices) you want to receive this message. If none are listed, you will need to add a new device. See Setup Notification Devices and Recipients. Click Send Message to send your message immediately. Staff Messaging Setup Notification Devices and Recipients To add new Notification Device IDs, simply type in the name and select an ID number. (How you name your devices is up to you.) Click Save Changes to save, or Discard Changes to clear and reset the form. Tip: A notification device can be a pager or a radio. multiple pagers may share an ID number. Some radios have a unique ID number. The heading Pager refers to the ID number for both pagers and radios. 9

10 Change Resident Name Under Change Resident Name, you will see a complete list of resident apartments. Type in the names and phone numbers of your residents and click the Save button located at the bottom of the list. WARNING: Do not use dashes, parentheses or spaces when typing in phone numbers. Replace Transmitter If you re replacing an old device with a new one, type the old transmitter code in this field and click Lookup. Type the new transmitter code in this field and click Replace Transmitter. Click Discard Changes to reset the form. After typing in the old transmitter code, these fields will populate with the zone in which the device is programmed and the event to which the device is assigned. You may also use the dropdown menu to look for the zone itself if you do not have the transmitter code. 10

11 HEGA Ethernet Gateway Web Interface Under the Messaging menu, you will find the following options: Staff Messaging This is the same as the Staff Messaging found under the Common Tasks menu. (See page 9.) Messaging Family Notifications Use this feature to deliver a pre-recorded message to multiple resident family members at the same time. Scheduled Reminders Set up reminders for your staff, or with a Voice Services subscription for your residents. Family Notifications Setup & Configuration Start by selecting how you would like your family notification to be delivered. Text-to-speech will convert whatever you type into a spoken message. You may also upload a sound file (.wav or.mp3) that you ve pre-recorded. Finally, you have the option to record a new message by following the instructions on the screen and calling a toll-free number (assigned after clicking Send Message Now). Choose the family contacts to whom you d like the reminder to go by checking the boxes on the left. Click Send Message Now to send. (To add or edit family contact information, see page 21.) 11

12 Scheduled Reminders Staff Reminders To manage your reminders, click Scheduled Reminders under Common Tasks on the left navigation bar. You will see any pending reminders at the top. 1) Click the green arrow to expand Setup Notification Devices. (If the notification device is already configured, skip to Step 4.) 2) Select the Pager # from the pull down menu and name your device. (In this example the name is Maintenance.) 3) Click OK when finished. 4) Click the green arrow to expand Add New Reminder. 5) Name your reminder. 6) Select to whom this reminder pertains. For staff reminders, select My Staff. 7) Select the zone to which you want to apply this reminder from the Applies To: field. You can choose from any pre-configured zone in your programming or select a general reminder. (For more information about zone programming, see Zones and Zone Groups.) 8) Type your reminder in the Message field. (Maximum 128 Characters.) 12

13 HEGA Ethernet Gateway Web Interface Scheduled Reminders Staff Reminders (continued) 9) Select the devices to which you want the reminder to go. Select All chooses all available devices. Select None clears any selected devices. 10) Click the Date field to open a calendar. You may either type a date in manually, or select a date using the calendar. 11) Click the Time field to open a list of suggested times. You may either type any time in manually, or select a time from the list. 12) Configure how often you would like your alarm to recur. Your options are:* Never Hourly Daily Weekly Monthly * 12 A) Configuring Hourly, Daily and Weekly is done the same way. I.) Select how often you want the event to recur. II.) Select the date and time the same way you did in step

14 * 12 B) Configuring monthly reminders. Scheduled Reminders Staff Reminders (continued) I.) Type in how often you d like this reminder to occur (every X-amount of months), or... II.) Select the occurrence within the month on which you d like the reminder to send, such as the first, second, third, fourth, or last. Then select the day of the week on which you d like this monthly reminder to recur. Example: Recur on the First Sunday of the month. 11) After setting the message recurrence, click Save Changes. If you d like to start over, click Discard Changes to start over. III.) Select the date and time you want this reminder to cease. This is done the same way as in step 9. Clicking OK saves these settings within the Ethernet Gateway only. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. 14

15 HEGA Ethernet Gateway Web Interface Scheduled Reminders Resident Reminders To manage your resident reminders, click Scheduled Reminders under Common Tasks on the left navigation bar. Resident reminders require a Voice Services subscription. 1) Click the green arrow to expand Add New Reminder. 2) Name your reminder. 3) Select to whom this reminder pertains. For resident Voice Services reminders, select My residents. 4) Select a contact list. Its recipients display under Resident Zones (If a contact list does not exist, or if you d like to make a new contact list, see Making a Contact List on the following page. 5) Choose how you would like your message to be delivered: Text-To-Speech: An automated system translates your written word into speech when it calls. Upload Audio File: If you have a pre-recorded message, you may upload it. (.WAV or.mp3 formats only, up to 16 MB.) Record Your Own Audio: Selecting this option will give you a number to call and record your message after saving at the end. 15

16 Making a Contact List (Resident Reminders) Users may create contact lists and create reminders for those lists that will automatically call everyone on the list at a desired time and recurrence. To do so, follow steps 1 through 3 on the previous page, then click Add New... under Contact Lists. A new window will appear. 1) Name your contact list. In this example, a contact list for a resident bowling team is being created. 2) Next is a list of all those residents in your community with a valid name and phone number already in the system. (For more information on editing names and phones numbers, see Change Resident Name.) You may add or remove a resident from the contact list by checking and unchecking the box beside their name. 3) Once you have selected the members you want, click Save. The new contact list will be saved in your Contact list. You can come back and edit a contact list later as members join or leave. This list will be saved until you delete it, so it is only necessary to create a contact list once, though it may be used in any number of reminders. 16

17 HEGA Ethernet Gateway Web Interface Scheduled Reminders Resident Reminders (continued) 6) Click the Date field to open a calendar. You may either type a date in manually, or select a date using the calendar. This is date on which your reminder will call your residents in your contact list. 7) Click the Time field to open a list of suggested times. You may either type any time in manually or select a time from the list. This is the time your reminder will call to remind your residents in your contact list. 8) Configure how often you would like your reminder to recur. Your options are:* Never Hourly Daily Weekly Monthly * 8 A) Configuring Hourly, Daily and Weekly is done the same way. I.) Select how often you want the reminder to recur. II.) Select the date and time the same way you did in step 6 and 7. 17

18 * 8 B) Configuring monthly reminders. Scheduled Reminders Resident Reminders (continued) I.) Type in how often you d like this reminder to occur (every X-amount of months), or... II.) Select the occurrence within the month on which you d like the reminder to send, such as the first, second, third, fourth, or last. Then select the day of the week on which you d like this monthly reminder to recur. Example: Recur on the First Sunday of the month. 9) After setting the message recurrence, click Save Changes. If you d like to start over, click Discard Changes to start over. III.) Select the date and time you want this reminder to cease. This is done the same way as in step 9. Clicking OK saves these settings within the Ethernet Gateway only. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. You cannot edit a resident reminder after clicking save. If you make a mistake, you will need to delete the reminder and start again. If you have opted to record your own message, be sure to follow the instructions that appear at the top of the page after hitting save. Failure to do so will cause a silent reminder to call your residents. 18

19 HEGA Ethernet Gateway Web Interface Event Schedules Many alarms are placed on a schedule, such as door alarms. Define up to eight individual schedules and see what alarms those schedules affect. Community Settings Check-In Schedules For those communities using resident checkin, define what the start time and end time is. Night Schedules This schedule defines when nighttime begins, which affects both console and pager mapping. Under the Community Settings menu, you will find the following options: Zones Used to edit zone information such as resident names, phone numbers, assigned devices, and family contact information one zone at a time. Zone Groups Similar Zones are grouped together in Zone Groups. A Zone Group defines how alarms and events will be handled in all Zones assigned to it, such as alarm tone types, how alarms are reset, and much more. Alter a group s behavior in this section. Staff Pendants Manage your staff pendants here. Pager Mapping A Companion One system may have as many as 32 pager ID numbers. A pager ID defines either a group of pagers, or it defines a single radio (allowing for up to 31 hand-held radios and a radio base). Enable, disable and configure how those devices are mapped to Zone Groups here. 19

20 Zones In the Zones section, you can add new zones, edit existing zones, or even delete a zone entirely. The zones list shows up to 10 zones at a time and displays the following information: Zone The name of the room or place. Group Zones assigned to like groups share similar alarm characteristics such as schedules, resound intervals, etc. Type of Zone Wireless, Hardwired, or Telephony, with/without Check-in. Cab/Pos Cabinet and position. Hardwired zones are assigned to a specific cabinet, and then to a specific position on the cabinet. Edit Zone Selecting a zone Click on the pencil next to a zone to begin editing. Click on the X next to a zone to delete the zone. 20

21 Edit Zone Hardwired HEGA Ethernet Gateway Web Interface Edit zone short name (up to 10 characters) and zone long name (up to 18 characters). Edit resident names (up to 18 characters) and the apartment phone number. You can also add family contact information here, which is then used for Family Notifications. Clicking Save Changes only saves these settings within the Ethernet Gateway. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. Select the hardwired router to which you d like to assign this new zone, then select the position on that router. 21

22 Edit Zone Wireless Edit zone short name (up to 10 characters) and zone long name (up to 18 characters). Edit resident names (up to 18 characters) and the apartment phone number. You can also add family contact information here, which is then used for Family Notifications. A list of transmitters already programmed to this zone by event name and transmitter code. Type in a new code to replace the transmitter, or click the X to remove the transmitter from programming. Adding a new transmitter Click Add New Transmitter and a new window appears. Select the event, then type in your new code. Click Save when done and repeat as necessary. Clicking Save Changes only saves these settings within the Ethernet Gateway. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. When finished adding transmitters, click Save Changes, or click Discard Changes to start over. 22

23 HEGA Ethernet Gateway Web Interface Add New Zone Edit zone short name (up to 10 characters) and zone long name (up to 18 characters). Select zone group. This will change your options below: A zone group defines a room s or zone s characteristics, such as alarm tone type, scheduling, and more. (For a complete list of Zone Group characteristics, see Zone Groups.) In this example, Apartments is a wireless zone group; you can add/edit wireless transmitters in this zone. By selecting Apartments-HW a hardwired zone group the attributes for the zone change, and you may now assign the zone to a hardwired router and position. (Note: Your zone group names will vary based on your community s configuration.) Or Clicking Save Changes only saves these settings within the Ethernet Gateway. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. 23

24 Zone Groups A list of zone groups. By clicking a zone group s name, you can see all of the rooms or zones assigned to it. To edit a zone group s characteristics, click the pencil icon on the left. A list of rooms or zones assigned to the selected zone group. Each zone group has up to eight events. An event is essentially an alarm name, such as Emergency Call, or an event that the HEGA records on reports, such as Check- In Received. Each event has a plethora of characteristics and each is separately configured. To edit an event s characteristics, click the +/- beside the event. When finished, click Save Changes, or Discard Changes to abort. See the following page for a description of each characteristic. 24

25 HEGA Ethernet Gateway Web Interface Zone Group Characteristics Log Events Checking this option causes this event to appear on your printed daily reports. (See Reports.) Use Intercom This option opens a voice path to the apartment from which this alarm was received so that staff can immediately communicate with the resident in need. (Hardwired Data Router required.) Clear Required This option allows you to clear an alarm from the console without resetting it from the initiating device. (As long as Reset Required is also unchecked.) Use Auxiliary Reporting Device This option works in conjunction with certain installed pieces of head end equipment: Auxiliary System, Central Station adapters, and Serial Input adapters. Reset Required This option requires an alarm to be reset from the initiating device in order to clear it from the console. (As long as Clear Required is also unchecked.) Warning: At least one option Clear Required or Reset Required must be checked for an alarm to report to your console. If neither option is checked, no alarm will appear on the console, but it will still appear on your pages if Use Pager is selected, on your staff phones if Use Intercom is selected, and on Auditrak if you are a subscriber. Use Pager This option triggers a page, either to your radios or to your pagers, whenever this alarm event is likewise triggered. To enable, disable, or map your pagers, see Pager Mapping. Use Staff Phone This option causes an alarm to also ring to staff phones connected to your Companion One system. (Requires an HICA Voice Gateway.) Use Local Relay This option allows an alarm to also trigger along a local relay. Use Bus Relay #1 and Use Bus Relay #2 This causes the appropriate relay (either 1 or 2) to close on the HSCA emergency call server. Clear Bus Relay on Acknowledge A silenced, reset, or cleared alarm opens the bus relays on the HSCA. Bind Reset If two or more events are bound, then you can reset the event from the originating device or you can reset the event from any other device whose event is bound to it. For example, if Emergency Call and Bath Ecall both have Bind Reset checked, then you can reset a bathroom alarm with an Emergency Call transmitter, and you can reset an Emergency Call with a Bath Ecall Transmitter. Dome Light Checking this option will trigger a flashing dome light if this event is triggered. (Requires a hardwired dome light.) 25

26 Zone Group Characteristics (continued) Verification Time For hardwired zones only, this setting will cause a signal from this initiating device to delay for a specified period of time (in seconds) before reporting to the console, pagers, radios, etc. Audible Delay Measured in minutes, this option sets how long an alarm must appear on a console before it triggers its first audible alarm. (A silent alarm still appears on the console immediately with the message Alarm tone delayed. Alerts to pagers, radio, and staff phones still create an audible alarm immediately.) Console Tone Type This option sets the audible style for each event level. You may choose one of 16 different options. Schedule Select a schedule for your alarm. No Schedule means an alarm can be triggered at any point during the day. See Event Schedules to edit and rename your zone group schedules. Resound Interval Measured in minutes, the amount of time in this field defines how long an alarm will remain silent on a console before it resounds. Note: Alarms will not resound again if an alarm has been active on the console longer than 1 hour. Staff Pendants All of your staff reset pendants are listed in this window. Click the X to remove a pendant. To add a new pendant, simply type the code into the field and click Add New Code. 26

27 HEGA Ethernet Gateway Web Interface Pager Mapping Select the zone group you wish to map from the Zone Group drop-down menu. Enable or disable pager groups (also called pager IDs or radio IDs for those using staff radios) by simply checking and unchecking boxes for Initial Day, Initial Night, Resounds Day, and Resounds Night. When finished, click Save Changes, or Discard Changes to undo. For more information about night schedules, see Night Schedules. For more information about enabling pager groups on your pagers, consult the Commtech 7950 pager guide in the Silversphere user manual, or consult your pager s manufacturer. Initial Day Checking this box for a pager group means that any pager or radio with that group enabled will receive all initial pages as triggered by setting off a device during the day. Initial Night Checking this box for a pager group means that any pager or radio with that group enabled will receive all initial pages as triggered by an initial alarm during a pre-defined night schedule. Resounds Day Checking this box for a pager group means that any pager or radio with that group enabled will receive a page for each alarm resound as determined by a resound period during the day. Resounds Night Checking this box for a pager group means that any pager or radio with that pager group enabled will receive a page for each alarm resound as determined by a resound period during a pre-defined night schedule. 27

28 Event Schedules Event schedules apply to events (or alarm types) within rooms or zones that are assigned to zone groups. For example, motion alarm events in a memory care unit may be set to a schedule that allows these events to activate only between the hours of 9 PM and 7 AM. At any other time of the day, events transmitted by those devices assigned to the motion alarm event will not be reported or recorded. Event schedules are assigned to events individually in the Zone Group settings. For more information about assigning schedules to events, see Zone Groups. Night Schedule The night schedule applies to paging, staff phones, and desk consoles. These devices can be configured such that they work one way during the day, and then, beginning at the time specified within the night schedule, those devices begin working a different way during the night. For example, if a community has two consoles one at the reception desk and one at the nurses station alarms may go to the reception desk during the day, but at night, that desk may not be occupied, so the console can be configured on a night schedule. In such a case, alarms are re-routed to the nurses station during the night. Check-in Schedule The check-in schedule applies to apartments from which you expect your residents to check in. The Start Day and Start Time define when the system begins polling for active check-ins and keeping track of them within your check-in report. The Stop Day and Stop Time define when a reminder will appear on your desk console reminding you to begin your daily check-in follow-up. If you subscribe to Voice Services automatic check-in follow-up, then the automated reminders begin going to your residents 15 minutes before the Stop Time. 28

29 HEGA Ethernet Gateway Web Interface Configuring a Schedule (configuring schedules is the same for each schedule type.) 1) Select the schedule you want to alter from the drop-down menu. Rename it if you wish. 2) Edit the Start Day, Start Time, Stop Day and Stop Time by using the drop-down menus. You may also clear a schedule entirely by clicking Clear. 3) Save when finished, or discard to undo all changes. Zones Using This Schedule You can see a list of rooms or zones that already adhere to the schedule you are editing by looking at Zones Using This Schedule, found just below the schedule-editing pane. You will see the room and then the event. Some rooms may have multiple events adhering to the same schedule. 29

30 System Settings User Administration Add, Remove, and Update users who have access to your Ethernet Gateway. You can also assign user permissions. Update Firmware Update the HEGA s firmware to take advantage of newer versions and newer Auditrak and browser features. Change Password Change the password for the account with which you are currently logged in. Network Settings View and update your Ethernet Gateway network settings. System Date / Time Set the system date and time here. 30

31 HEGA Ethernet Gateway Web Interface User Administration Companion Users To edit a user, click the pencil icon. To delete a user, click the X. To add a new login, click Add New User. Fill in user information. Every category on the main navigation menu has a corresponding User Right. Therefore, it s possible to configure your Ethernet Gateway users to perform only very specific tasks. For example, if you want someone to be able to run the daily check-in report only, just check the Run Check-in Reports permission and nothing else. That user will then be unable to do anything but log into the Ethernet Gateway and run that one report. If you want a full system administrator, select all user rights. Note: Only the default factory login has access to Installation Test. Save when finished, or discard to start over. 31

32 Update Firmware As new features become available for the HEGA, it will be necessary to update the firmware. Firmware updates are provided by Silversphere. If you have any questions about updating your firmware, please contact technical support at (386) , M F, between 9 AM to 5 PM EST. Changing your Password: 1) Type in your current password. 2) Type in the new password. 3) Type in the new password again. 4) Click Save Changes. Note: Passwords must be at least 6 characters. Clicking OK saves these settings within the Ethernet Gateway only. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. 32

33 HEGA Ethernet Gateway Web Interface Network Settings The General Settings tab shows your Auditrak Community ID and your Network Information. Under Network Information, specify your network settings. If any changes are pending, click OK. If you d like to cancel any of your changes, click Cancel. Your MAC Address is also provided here for your reference. Clicking OK saves these settings within the Ethernet Gateway only. It is necessary to save these changes to the Companion One system for this feature to work. See Apply/Undo Changes. 33

34 System Date / Time Select the date from the calendar. Type in the time and select AM or PM. Click Save Changes to save, or Discard Changes to abort. 34

35 HEGA Ethernet Gateway Web Interface Reports Daily Log The HEGA can print up to the last ten days worth of activity that occurred on your system. The Daily Log provides you with crucial system information, such as when alarms occurred, how often an alarm sounded, whether alarms went to pocket pagers, whether alarms were silenced by the attendant, when an alarm was reset, and so much more. Check-In Reports The Check-In Reports found here are the same as those found under Common Tasks. Select the report day you wish to run up to 10 days ago. Click Run Report. The report will open in a new window. 35

36 System Device Status The Ethernet Gateway regularly reports the status of your equipment in real time. The system device status displays the following information: Advanced Device Name Online Status Serial Number Application Version Boot Version Ethernet Gateway Status Shows the Ethernet version number as well as the number of events reported to Auditrak and the number of events stored. [Reported Events] / [Recorded Events] If the reported events < recorded events, the HEGA is recording events, but is unable to report them to Auditrak. Check your Internet settings. 36

37 HEGA Ethernet Gateway Web Interface API Tools The Ethernet API Tools allow you to create and reset alarms within any zone on your system using the Ethernet Gateway. Only use under the guidance of Silversphere Technical Support. Select Zone by: Zone Name Lists available zones by zone name as they appear in programming. Dial String Lists available zones by dial strings associated with zone names. Select the zone and alarm type from these drop-down menus. Options within the alarm-type menu change based on the alarms that are eligible for that zone. ( Available Events for this Zone ) Send Event After selecting the zone name and alarm type, click Send Event. This will initiate the alarm or send the restore option you have selected. Choose between Alarm or Reset Restore. Alarm will cause the alarm you ve selected for the zone you ve selected to go off, acting exactly as if the alarm had been triggered by a device in the zone. Reset/Restore will allow you to clear the alarm. You may select from a large list of options. 37

38 Installation Test The Installation Test helps installers and system maintenance technicians systematically test an installation and document the results of their testing. Only available with the factory login. Each time a test is stopped, a.pdf report is made and stored on the HEGA. The HEGA will store up to 10 reports. Click to stop a test. Once stopped, a test will automatically be saved and added to the list of available pdf reports. Click to start a new test. Starting a new test resets all pre-tested zones and data, starting each test from scratch. Previously run and available.pdf reports that have been saved. Click to open. Click to setup your hardwired station zone counts. While this test can keep track of wireless stations by their individual hexidecimal codes, hardwired stations have no such identifier. By setting the hardwired count, you can at least monitor how many succesfully tested alerts came from this room and match them to the number expected usually to coincide with the number of stations and smoke alarms. (See page 40.) Click this to refresh the page and see the results of your testing below. 38

39 HEGA Ethernet Gateway Web Interface Zone testing Once you begin to run a test, you can view the testing progress below the configuration pane. You will see Not Successfully Tested zones for any zone that has equipment installed and none of the equipment has been tested. Partially Tested lists zones that have had some of their equipment tested. Successfully Tested lists those zones that have been entirely tested. This list updates once every minute. To update it immediately, click Refresh Now. Once you have started a test, you may toggle the automatic refresh on and off with a checkbox. In the above example, none of the zones have yet been successfully tested. Click the plus sign beside a zone to view the alarm types within the zone that have equipment assigned to them. For a zone to be successfully tested, all devices must be triggered and reset. Also, each wireless device must also have been detected by two or more receivers, and its automated supervision must be detected by two or more wireless receivers. 39

40 Setting up Hardwired Zones To properly test a hardwired zone, you must first configure your system to expect a certain number and type of alarms from each zone. 1. Click Setup Hardwired Counts to begin configuring your zones. You will see a list of all available hardwired zone groups. (For more information on zone groups, see the Workbench 2.0 User Guide.) Each group shows every alarm type that may occur. Usually, you will not be testing for each of these. 2. Place a check next to only those alarms you will be testing, and type a number into the field for the number of times you expect this event to occur. 3. Click Apply Count to Group to apply these settings across every zone in that zone group. 4. It s not uncommon for some zones to have a different expected alarm count from other zones within the same zone group. If you have a specific zone with a different number of pull stations, for example, you can edit that information by scrolling down to the zone and updating it directly. 5. Once you have applied all of your zone count settings, click Save at the very bottom of the list. Click Cancel to reset the form. It is highly recommended that you save the configuration and store it on a remote computer. To save your hardwired counts, follow these steps: 1) Click Setup Hardwired Counts. 2) Scroll to the very bottom. (See left) 3) Click Backup and save. To load your hardwired counts, follow these steps: 1) Click Browse. 2) Locate your saved file. 3) Click Restore. 40

41 HEGA Ethernet Gateway Web Interface Apply/Undo Changes Making changes via the HEGA requires that you also save those changes to the Companion One system. Not only does this allow the feature to work, but it also provides a back up in the rare instance that a HEGA ever needs to be replaced: the plug-and-play feature of the replacement will simply download and install all of network settings and reminders from the backup within the HSCA. Without saving, this backup will not exist and settings may be lost. When changes are pending, you will see the following: Click Apply/Undo Changes in the menu bar at the left: The Apply/Undo Changes screen shows you all of the services and features that have been updated. In the example above, Schedule Reminders has been recently updated. Click Apply Changes to begin saving them to the Companion One system or click Undo Changes to undo all changes made. 41

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