Public Services. NewVoice. San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

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Isabella Golden
5 years ago
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1 Public Services NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

Public Services - Mobile applications for smart phones - Emergency Call 911 - Municipality - Alarming (Case Fire) - Crisis

2 Public Services - Mobile applications for smart phones - Emergency Call Municipality - Alarming (Case Fire) - Crisis Management - Voice Recording, intelligent IVR - Technical Alarms, IT Alarm - Process Integration for Public Services - Mass Messaging Gateway

3 Solution for Smartphones Multi-Language Applications for Hotels, Hospitals, Industry und Security. NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

4 MobiCall 3G Product Line MobiCall 3G Client: The 3G client is available for all common platforms such as ios (iphone, ipad), Android and BlackBerry. It features intuitive handling and clearly structured user interfaces with evident symbols. The clients support WiFi and 3G connections. The monitored connection to the 3G gateway ensures that alarms are also processed in offline mode (e.g. SMS, calls) MobiCall 3G Server: The reliable and professional alarm event management for convergent solutions in the area of security, telecommunications and IT. The intelligent alarm database analyses incoming alarms and information provided by third-party systems and initiates the required alarm measures. To ensure that these are available on the 3G clients, a monitored connection to the 3G gateway is established. MobiCall 3G Gateway: The MobiCall 3G gateway allows secure and reliable communication towards mobile terminals (3G clients). Alarms from the 3G server are forwarded to telephones; at the same time, the clients may also launch alarm scenarios directly. Furthermore, a wide range of additional features for smartphones such as video alarming are offered. NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

Solution for Smartphones Feature List: - Alarms over 3G - Alarms over WiFi - Offline mode over GSM * - Alarm over push service ** - Easy

identification - Launch alarms and tasks with individual texts and images directly from the mobile client * - Receive alarms with images - Receive

button alarm - GPS localisation * - Video telephony * - Alarm history with detailed status update log - Launch calls form internal and external

notification through loudspeakers * - Multi-lingual user interfaces - Different ring tones for 5 alarm priority levels NewVoice * Depending on OS

5 Solution for Smartphones Feature List: - Alarms over 3G - Alarms over WiFi - Offline mode over GSM * - Alarm over push service ** - Easy configuration - Intuitive user interface - Task management (start, stop, pause, done) - Numerous confirmation possibilities - Client identification - Launch alarms and tasks with individual texts and images directly from the mobile client * - Receive alarms with images - Receive alarms with videos * - Receive alarms with attachments * - Send images to server - Send videos to server * - Lone worker monitoring * - Panic button alarm - GPS localisation * - Video telephony * - Alarm history with detailed status update log - Launch calls form internal and external numbers - Start conferences with up to 120 participants - Contact, relay and sensor monitoring - Fire, intrusion, technical and IT alarms - Alarm notification through loudspeakers * - Multi-lingual user interfaces - Different ring tones for 5 alarm priority levels NewVoice * Depending on OS version and terminal device ** Blackberry BES/BIS or Apple Push Notification Service only San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

EMERGENCY CALL 999 EMERGENCY CALL Caller Operator Fast approach via web interface During the phone call the operator can launch the next actions via web interface.

6 Emergency Call (e.g. 999) Call Details Voice Recording For a faster approach all operator phones are ringing. The first one answering the phone gets joined with the caller. EMERGENCY CALL 999 EMERGENCY CALL Caller Operator Fast approach via web interface During the phone call the operator can launch the next actions via web interface. Mobicall will take care of the mobilisation of the requested resources (e.g. with Text-To- Speech) Call interruption > call back In case of an interruption of the call (e.g minimum conversation length) or if the call ends before the operator answers the phone MobiCall will do an automatic call back to the callers number.

7 Police Call Intelligent IVR Call Details Voice Recording Caller Police CALL EMERGENCY CALL You have reached Dubai Police. If this is an emergency press 1 Intelligent IVR offers convenient services Powerful IVR solutions allow to divide emergency calls from nonemergency requests. Easy configuration allows to offer services like traffic news, construction infos

Personal security in service locations: Municipalitiy In case

Mobicall will take care for the fastest approach by

police or security team Control audio and video signal Staff

8 Personal security in service locations: Municipalitiy In case of a threat via an aggressor the staff of the public service locations can launch an alarm. This can also be a secret alarm. Mobicall will take care for the fastest approach by controlling different media simultanously to mobilise the according resources. Stop and deescalation via dial-in Automatic voice calls to police or security team Control audio and video signal Staff in danger with push button Push button is pressed PBX Emergency conference Camera pictures Launching Alarms: - foot key - hotkey (keyboard) - mobile equipment - Customized scenarios

ROOM 1207 Info SMS to Manager Fire Alarm PBX Fire Fighter CONFERENCE - Fire Fighter Displaytext:

9 Fire Alarm In case of a fire alarm the information of the fire location has to be forwarded to the responsible group of fire fighters as quick as possible. ROOM 1207 Info SMS to Manager Fire Alarm PBX Fire Fighter CONFERENCE - Fire Fighter Displaytext: FIRE 1207 (optional) Voice Message: Fire detected in Room Building Ascot Hotel. You will be transferred into conference. Local Security Manager

Evacuation Evacuation Helper In case of an evacuation it is vital to inform the evacuation

They need to be placed on strategic places to guide the evacuated persons safely to the

To start this procedure an authentification of the security manager with ID and Password is

10 Evacuation Evacuation Helper In case of an evacuation it is vital to inform the evacuation helpers first. They need to be placed on strategic places to guide the evacuated persons safely to the meeting point and to avoid panic. To start this procedure an authentification of the security manager with ID and Password is required. Authentification Security Manager Evacuation Helper Call from Security Manager Partial Evacuation (e.g. fire): Dial 9812: Evacuation Floor 12 Full Evacuation (e.g. bomb alert) Dial 9899: Evacuate all Floors Option: Launch via Web

11 Office Evacuation interaktive & situational

Crisis Management Resources Mobilisation Automatic group notification allows fastest approach in case of an emergency. Voice Recording GSM GSM Ambulance << This is an automatic alarm from the city.

12 Crisis Management Resources Mobilisation Automatic group notification allows fastest approach in case of an emergency. Voice Recording GSM GSM Ambulance << This is an automatic alarm from the city. Please come to Area 2B. To confirm press 3 >> Phone WEB INTERFACE - Example Emergency Team - 15 x medical person 5 x fire brigade 2 x fire truck cutting device 1 x road cleaning on stand-by GSM GSM Firefighter Service group on stand-by OR << This is an automatic alarm from the city. Please come to Area 2B. If you can be there within the next 5 minutes press 1. If you can be there within the next 15 minutes press 2. If you can be there within the next 30 min press 3.>>

13 Crisis Management Conferences In case of an emergency persons with different resources will be joined to an emergency conference: - Call 1051 for emergency team amok run - Call 1052 for emergency team natural desaster - Call 1053 for IT collapse - Call 1054 for medical alarm. This is an emergency conference from the Central Mall. Please press 3 and you will be joined into conference Aufzeichnung Operator 1052 PBX Crisis Management Team CONFERENCE

WEB Replay After the call there can be listened again to the emergency call

14 Web Playback By using the web interface all recorded files can either be played on the local operator station (loudspeaker) or to a telephone line WEB Replay After the call there can be listened again to the emergency call on the web interface. Also a replay of the record on an extension is possible.

15 Technical Alarms E.g. Integration of building management system Info SMS to Manager << BMS reports a cooling issue at area B. Please press 3 to care for >> responsible Water Heating Air Conditioning Lighting, Power BMS PBX Maintenance according to shift plan

Network Supervision Switch, Router, Power Supply, Disk, Supervision Station HP Openview, Castlerock, Alarm on SNMP Traps Info SMS to Manager << Hotspot in room 704 is not reachable.

16 Network Supervision Switch, Router, Power Supply, Disk, Supervision Station HP Openview, Castlerock, Alarm on SNMP Traps Info SMS to Manager << Hotspot in room 704 is not reachable. Please press 3 to care for >> Wireless Hotspots, Servers, Switches responsible Ping Function e.g. link down alarm PBX PBX Supervision IT Technicians Supervision of services based on MS OS MS OS Services Text-to-Speech on IT Technician WiFi Text-to-Speech Conversion allows Mobicall to read dynamic messages (e.g. SNMP Traps) to the IT Technicians.

17 Process Integration for Public Services Example: Zurich A customized Web Interface allows the managing and controlling different notification processes. This includes launching emergency conferences, mobilisation processes as well as information broadcasting.

18 Mass Messaging Gateway - Information service for citizens - Notification broadcasts for employees - Crisis mobilization and conferences for emergency teams

Camera Integration Mobilisation Control and many more!

19 MobiCall Visualizer Dynamic Ways of Visualization Fire Alarm Supervision Evacuation Coordination Technical Alarm Visualization Camera Integration Mobilisation Control and many more! NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

20 MobiCall Visualization Effective and interactive applications for all customer requirements. Perfect integration with existing solutions and equipment. NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

21 Alcatel-Lucent DR-Link Voice Recording NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

22 High Availability Solution PBX Interfaces Geo Clustering Global Availability If one site fails, another one will perform the alarming scenarios Very cost efficient PBX Voice & Text Channels PBX PBX NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

High Availability Solution Local Clustering Load & Resource Sharing

Synchronization Server 1 Contacts Voice & Text Channels Internal

Text PBX Dect / Wifi Phones Channels Relays, Sensors GSM NewVoice San

23 High Availability Solution Local Clustering Load & Resource Sharing Full redundancy for highest availability Hot Standby Automatic Synchronization Server 1 Contacts Voice & Text Channels Internal phones Network Supervision Heart Alarm Supervision Server 2 Voice & Text PBX Dect / Wifi Phones Channels Relays, Sensors GSM NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

Alarm Centre: User Interface In the Alarm Centre more than 9000 alarm scenarios can be stored. One alarm is always linked to a group of extensions getting notified on launching the alarm.

24 Alarm Centre: User Interface In the Alarm Centre more than 9000 alarm scenarios can be stored. One alarm is always linked to a group of extensions getting notified on launching the alarm. Extensions can be phones, , loudspeakers, SMS, WiFi, Alarms can be launched via dial-in (from any phone), via the Alarm Centre, via web or automatically via time scheduler. Alarm texts or voice records can be stored with the alarm scenario or typed or recorded dynamically on launching the alarm. NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

Web Interface The web interface is fully configurable to be adapted to the customer s situation and its needs.

Standard Modules Mobilization package Applications to trigger, edit, set up, cancel & test alarm scenarios.

designated to specific person or user group. Group organizer Enables summarization of alarm groups.

Web playback For voice recording: Record playback & searching on the web interface.

25 Web Interface The web interface is fully configurable to be adapted to the customer s situation and its needs. Access control enables to permit or deny particular actions for selected users or user roles. Standard Modules Mobilization package Applications to trigger, edit, set up, cancel & test alarm scenarios. Multi client ability The visibility & administration of alarm, alarm group, alarm participants and calendar plan can be specifically designated to specific person or user group. Group organizer Enables summarization of alarm groups. Combined with performance features of multi client ability for setting up a user independent grouping application. Web playback For voice recording: Record playback & searching on the web interface. Visualizer Offers client-customized solutions based on the client layout. Messenger Package with different ways of messages. E.g. SMS, pager, , TTS, display message, Ticket Management System Overview and manipulation of all open tasks with their real-time status and detailed status history. NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

655 North Central Ave, 17th Floor Glendale. CA 91203 sales@newvoiceamericas.com www.newvoiceamericas.com toll free: 888.400.

26 655 North Central Ave, 17th Floor Glendale. CA toll free: voice: fax: NewVoice San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

University. NewVoice. San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai

University. NewVoice. San Francisco Paris Geneva Zurich Linz Mainz Shanghai Brisbane Hong Kong São Paulo Dubai University Case Study University - Message Broadcast Powerful messaging scenarios to persons and groups, voice and text, dynamic and predefined. Messaging can be triggered via phone or web. With or without