HELPY CONTROLLER QUICK GUIDE

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1 Alarm system for elevators compliant with the European Standard EN 81-28:2018 HELPY CONTROLLER QUICK GUIDE 05/04/2019

2 DESCRIPTION Autodialer specifically designed for installation on elevator controller. A B C D E F G H I Connectors for optional PSTN-line board LEDs Reset pushbutton Micro USB A/B port for PC connection Serial port for PC connection RJ45 connector for GSM Satellite Terminal blocks Connector for machine room speaker unit 12 V backup battery connector Page 2 DESCRIPTION

3 TERMINAL BLOCKS + 12 V In Power supply input 12 Vdc - Negative + 12 V Out 12 Vdc output (max. 400 ma) - Negative TEL Local telephone TEL Local telephone BUS+ Bus for connecting 2W speaker units BUS- Bus for connecting 2W speaker units C Common terminal (1) for input IN1 IN1 Filter input (2) / Reset input (2) - Negative (1) : can be connected to a block, to the block +12 V Out or to an external reference (2) : allows to connect voltage free contact (NO or NC) or powered contacts Optional PSTN-line board LTI PSTN-line or universal GSM gateway input Ground terminal LED HELPY CONTROLLER RED GREEN WHITE YELLOW BLU LED signalling device status LED signalling GSM Satellite signal strength LED signalling data transmission LED signalling alarm / periodical test call LED signalling power supply status GSM SATELLITE RED GREEN LED signalling GSM status LED signalling GSM signal strength TERMINAL BLOCKS Page 3

4 CONNECTING THE TELEPHONE LINE The alarm system is ready for connection over the GSM line by the proprietary GSM Satellite. It allows the connection of a PSTN line or an universal GSM gateway with the optional PSTN-line board. GSM Satellite Installing the antenna and inserting the GSM SIM card in the GSM satellite Before proceeding, make sure the device is off and use all due precaution to avoid electrostatic discharge. Remove the GSM satellite cover. Screw the antenna in the appropriate connector (take care to only rotate the metal ferrule to fix the antenna; do not rotate the antenna on itself). Push the SIM Card housing cover as indicated by the arrow OPEN until it unlocks and lift it. Carefully slide the SIM Card into its housing cover. Lower the SIM Card housing cover and push it as indicated by the arrow LOCK until it locks in place. Close the GSM satellite cover. ATTENTION A GSM SIM card is required. Do not use 3G/UMTS or 4G/LTE SIM cards. ATTENTION It is not required to remove the PIN code prior to the use of the Helpy Controller. The PIN code can be entered, if necessary, by setting parameter 282. ATTENTION In order to avoid damage, never power up the device without having first installed the antenna. Page 4 CONNECTING THE TELEPHONE LINE

5 Connecting the GSM satellite Connect the RJ45 connector of the GSM satellite to the RJ45 connector of the Helpy Controller by means of the supplied cable. PSTN line or universal GSM gateway Insert the optional PSTN-line board in the dedicated connectors (A in the picture at page 2) Connect the ground terminal (indicated by ), to a ground socket in order to increase the telephone line protection. Connect the PSTN line or the universal GSM gateway to terminal LTI. CONNECTING THE TELEPHONE LINE Page 5

6 CONNECTING THE SPEAKER UNITS It is possible to connect to the Helpy Controller up to 16 independent 2W speaker units by means of the 2-wire bus (4 units with direct power supply from the bus and 12 with separate power supply). Note: a 2W speaker unit allows to realize an independent voice point with dedicated pushbutton and indicator lights. Note: a passive speaker unit can be connected to each 2W speaker unit and allows to double it. The passive speaker unit can be installed at max. 6 m distance from 2W speaker unit by using a shielded cable. Each 2W speaker unit connected over the bus must have a unique ID. Speaker units with the same ID cannot have access to the bus and are not working. Note: the identifier 01 must be assigned to the cabin speaker unit. Assign, using the DIP switch, an ID to each 2W speaker unit (see next paragraph). Connect the speaker units (beware of terminal polarity): 2W SPEAKER UNIT BUS+ BUS HELPY CONTROLLER BUS+ BUS Page 6 CONNECTING THE SPEAKER UNITS

2W speaker unit description A Loudspeaker B Given alarm indicator light * C Received alarm indicator light * D DIP switch for ID assignation E Pushbutton * F Terminal blocks: +12 Power supply input

7 2W speaker unit description A Loudspeaker B Given alarm indicator light * C Received alarm indicator light * D DIP switch for ID assignation E Pushbutton * F Terminal blocks: +12 Power supply input 12 Vdc Negative AR+ Received alarm indicator light (light positive pole) AI+ Given alarm indicator light (light positive pole) AR Received alarm indicator light (light negative pole) AI Given alarm indicator light (light negative pole) AL1 Alarm input AUX Auxiliary input / Alarm input / Filter input AL1+ Alarm input BUS Bus for connecting Helpy Controller BUS+ Bus for connecting Helpy Controller * only for some models CONNECTING THE SPEAKER UNITS Page 7

G H Terminal blocks for connecting passive

loudspeaker of passive speaker unit MIC2 Input

unit or single microphone Negative Microphone

(01~16) to each 2W speaker unit connected to the

operating devices over the bus through the code

04 ID: 05 ID: 06 ID: 07 ID: 08 ID: 09 ID: 10 ID:

8 G H Terminal blocks for connecting passive speaker unit ALT2 Output for connecting loudspeaker of passive speaker unit MIC2 Input for connecting microphone of passive speaker unit or single microphone Negative Microphone DIP switch The DIP switch allows to assign an ID (01~16) to each 2W speaker unit connected to the bus. Note: it is possible to verify the operating devices over the bus through the code 63. ID: 01 (CAR) ID: 02 (PIT) ID: 03 (ROOF) ID: 04 ID: 05 ID: 06 ID: 07 ID: 08 ID: 09 ID: 10 ID: 11 ID: 12 ID: 13 ID: 14 ID: 15 ID: 16 Page 8 CONNECTING THE SPEAKER UNITS

9 CONNECTING THE EMERGENCY CALL BUTTONS It is possible to connect external pushbuttons (voltage free contact pushbuttons or powered pushbuttons) to 2W speaker units without built-in pushbutton. Connect, following one of the diagrams shown below, the external pushbutton to the 2W speaker unit. CONNECTING THE EMERGENCY CALL BUTTONS Page 9

10 CONNECTING THE INDICATOR LIGHTS The GIVEN ALARM INDICATOR LIGHT (yellow) switches on after pressing the emergency button to indicate the beginning of the alarm procedure. The RECEIVED ALARM INDICATOR LIGHT (green) switches on when the alarm call is answered. Some 2W speaker unit models come with built-in indicator lights. It is also possible to connect external indicator lights. Connect, following one of the diagrams shown below, the external indicator lights to the 2W speaker unit. Page 10 CONNECTING THE INDICATOR LIGHTS

11 OTHER CONNECTIONS CONNECTING THE LOCAL TELEPHONE Connect the local telephone (for programming and managing the device) to TEL and terminals (irrespective of the polarity). CONNECTING THE FILTER INPUT Connect the filter contact as per one of the modes shown in the table: C TERMINAL CONNECTED TO: FILTER CONTACT TERMINAL BLOCKS +12 V Out IN1 / IN1 / +12 V Out external reference IN1 / external reference Note: if a 2W speaker unit is installed in the cabin, it is possible to use the terminal block s filter input of the speaker unit (AUX and terminal blocks). CONNECTING THE AUXILIARY INPUT 2W speaker units come with an AUX input (configurable as auxiliary input, alarm input or filter input). Connect the external contact to AUX and terminals. Note: the AUX input can be configured either as normally open or closed. OTHER CONNECTIONS Page 11

12 WIRING DIAGRAMS WIRING DIAGRAM WITH 2W SPEAKER UNITS IN THE CAR AND IN THE PIT AND PASSIVE SPEAKER UNIT ON CAR TOP Page 12 WIRING DIAGRAMS

13 WIRING DIAGRAM WITH LANDING FLOORS WIRING DIAGRAMS Page 13

14 MINIMUM OPERATIONS TO VERIFY PROPER INSTALLATION 1. PROGRAMMING Access to programming: lift the local telephone handset and dial. The programming activated message will be heard. Program a telephone number for the emergency-call alarm: dial <telephone number>. Record the identification message of the specific elevator, which is meant to contain all necessary information concerning the elevator location: dial and, after the Correct message, pronounce the message and hang up. To listen again to the previous message: lift the handset and dial. Make an external call to check the GSM satellite module is properly working: dial and, after the Correct message, digit the telephone number to make a test call. or Make an external call to check the PSTN line or the universal GSM gateway is properly working: dial and digit the telephone number to make a test call. 2. TESTING THE ALARM PROCEDURE Press the emergency call button for more than 3 seconds (factory value). The alarm starts. 3. ANSWERING THE ALARM Note: the activation mode of the communication with the trapped person can be configured with the Handsfree connection mode during an alarm programming (code 78). -1 st mode: automatic handsfree connection after the messages (factory default) Answer by the called party. The handsfree mode will be activated after the voice messages. Page 14 MINIMUM OPERATIONS TO VERIFY PROPER INSTALLATION

15 Speak with the trapped person. -2 nd mode: handsfree connection by Handsfree activation code Answer by the called party. The voice messages will be heard. Press to speak with the trapped person. -3 nd mode: automatic handsfree connection without messages Answer by the called party. Speak with the trapped person. 4. RESETTING THE ALARM Note: the alarm reset mode can be configured with the Alarm reset mode programming (code 77). -1 st mode: reset by End code (factory default) Press to end the alarm. -2 nd mode: automatic reset Hang up (or press ) to end the alarm. -3 nd mode: automatic reset with local acknowledgement Hang up to end the call. Press the reset pushbutton or close the reset input IN1 to end the alarm. An end-of-alarm call will be generated. Answer by the called party. Press. If the reset input is not closed within 6 hours, the alarm is automatically ended. Note: the reset input can be configured with the IN1 input setting programming (code 55). Note: in case it should not be possible to stop the alarm procedure remotely (i.e. the entered telephone number is incorrect) simply lift the handset of the local telephone and dial * <Password> # (by factory default: ) or press the reset pushbutton. MINIMUM OPERATIONS TO VERIFY PROPER INSTALLATION Page 15

16 USING THE RESET BUTTON Note: the reset operation does not alter the previously set parameters. Use of the reset pushbutton (C in the picture at page 2): - Pressing shortly Allows to interrupt an alarm call. By pressing shortly you get the same result as lifting the handset of the local telephone and entering * <Password> #. - Pressing longer (10 seconds) Allows to reset the device. By pressing longer, the Helpy Controller will be re-started with no need to disconnect the power supply. Note: it is also possible to reset the device through the code 995*0#. Page 16 MINIMUM OPERATIONS TO VERIFY PROPER INSTALLATION

17 PROGRAMMING In the tables below: INST indicates that the programming is allowed for the installer OPER indicates that the programming is allowed by the maintenance technician factory default values are highlighted in bold Basic programming BASIC PROGRAMMING ACCESS TO PROGRAMMING EXITING THE PROGRAMMING < INSTALLER or OPERATOR PASSWORD > (factory default: ) < INSTALLER or OPERATOR PASSWORD > (factory default: ) SOURCE RECEIVER emergencycall button - battery alarms * USER TELEPHONE NUMBERS * the programming of the telephone number automatically activates the alarm/call (position from 01 to 12) periodic automatic test call * 2W speaker unit connection failure alarm SIM card expiring alarm diagnostic alarm * no external power supply alarm ESSE-TI CLI SMS P100 - (X..X = telephone number, max. 20 digits; * = 2 sec-pause) auxiliary alarm - DELETE A TELEPHONE NUMBER (position from 01 to 12) PROGRAMMING Page 17

18 BASIC PROGRAMMING TYPE OF TELEPHONE LINE PSTN line or universal GSM gateway GSM Satellite WEEKDAY DATE SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY (dd) (mm) (yy) TIME (hhmm; from 0000 to 2359) RECORD MESSAGES identification message (max. 25s ) (record) (hang up) courtesy message (max. 25 s) LISTEN TO MESSAGES (INST/OPER) identification message (listen) courtesy message LISTEN TO THE ID DEVICES OPERATING OVER THE BUS LOW BATTERY ALARM disabled alarm enabled alarm Page 18 PROGRAMMING

19 BASIC PROGRAMMING REPLACE BATTERY ALARM disabled alarm enabled alarm Frequency (days, from 1 to 9; factory default 3) Time (hhmm; from 0000 to 2359) AUTOMATIC TEST DATA Automatic test alarm automatic test disabled automatic test enabled (EN 81-28:2018) automatic test enabled (EN 81-28:2004) Make a test call manually PROTOCOLS IDENTIFICATION CODE Esse-ti P100 (identification code) [ ] SPEAKER UNITS VOLUME (INST/OPER) speaker unit ID (from 01 to 16) loudspeaker (from 1 to 9; factory default 3) microphone (from 1 to 9; factory default 5) [ ] VOLUME OF LANDING FLOOR MESSAGES (INST/OPER) LISTEN TO THE PROGRAMMING AGAIN RESTORE FACTORY SETTINGS (from 1 to 4; factory default 3; 4=loudspeaker volume, 3=¾ of loudspeaker volume, 2=½ of loudspeaker volume, 1=¼ of loudspeaker volume)... (programming code prefix) PROGRAMMING Page 19

20 Advanced programming CHANGE THE INSTALLER PASSWORD 0 CHANGE THE OPERATOR PASSWORD 1 EMERGENCY CALL BUTTONS DELAY IN1 INPUT SETTING ADVANCED PROGRAMMING [ ] (old) [ ] (old) (seconds, from 3 to 9) IN1 = filter IN1 = reset.. [ ].. [ ] (new) (new).. [ ].. [ ] (new) (new) 2W SPEAKER UNIT INPUTS SETTING speaker unit ID (from 01 to 16) AL1 (0=normally closed 1=normally open) AUX (0=alarm NC 1=alarm NO 2=auxiliary NC 3=auxiliary NO 4=filter NC 5=filter NO) NO EXTERNAL POWER SUPPLY ALARM DIAGNOSTIC ALARM 2W SPEAKER UNIT CONNECTION FAILURE ALARM SIM CARD EXPIRING ALARM FILTER ACTIVATION (INST/OPER) disabled alarm enabled alarm with XX minutes delay (from 01 to 99) disabled alarm enabled alarm disabled alarm enabled alarm (months, from 01 to 30; 00=disabled alarm) disabled enabled Page 20 PROGRAMMING

21 ADVANCED PROGRAMMING FILTER INPUT NORMALLY CLOSED/OPEN (INST/OPER) normally closed normally open FILTER BYPASS (seconds, from 15 to 30) ALARM OPERATION WITHOUT TELEPHONE LINE REPEATS OF COURTESY MESSAGE DURING AN ALARM COMMUNICA- TION ACTIVATED MESSAGE SETTING HANDSFREE CONNECTION MODE DURING AN ALARM ALARM RESET MODE PLAY IDENTIFICATION MESSAGE CODE HANDSFREE ACTIVATION CODE AI indicator light lit and courtesy message AI indicator light unlit and no courtesy message AI indicator light lit and no courtesy message (seconds between two courtesy messages, from 02 to 59; 00=no courtesy message; 01=one courtesy message for each call) disabled message enabled message handsfree activation by Handsfree activation code automatic handsfree activation after messages immediate and automatic handsfree activation (no messages) automatic reset alarm reset by End alarm code automatic reset with local acknowledgement (from 1 to 3 digits; factory default 5) [ ] (from 1 to 3 digits; factory default 0) [ ] PROGRAMMING Page 21

22 END ALARM CODE EXCLUSION CODE RESTORE FACTORY MESSAGES LANGUAGE MULTI- LANGUAGE COURTESY MESSAGE TONE DECODER DURATION OF HANDSFREE CONNECTION DURING ALARM NUMBER OF CALLS TO THE SAME NUMBER FOR EACH CYCLE CALL CYCLES FOR TECHNOLOGICAL ALARMS AND TEST CALLS CALL CYCLES FOR EMERGENCY CALL ALARMS ADVANCED PROGRAMMING (from 1 to 3 digits; factory default 9) [ ] (from 1 to 3 digits; factory default 1) [ ] identification message courtesy message (language: 00 Italian, 01 English, 02 German, 03 French, 04 Polish, 06 Russian, 07 Spanish, 21 Flemish) (second language) (third language) [ ] (country: 00 IT/SM/AL/BA/GM/MK/MT/NO, 01 GB/AE, 02 DE/LB/LU, 03 FR/GP/GF, 04 PL, 05 PT, 06 RU/BY, 07 ES/AD/CY, 08 BG/BR/KY/ DK/ID/IR/IS/KW/MO/MW/MX/PY/UY/VE/YE/ZM/ FO/LR, 10 HR, 11 GR/EE/FI, 12 NL/AW/VU, 13 SI, 14 HU, 15 IL, 16 AT, 17 AU/IE, 18 CH, 19 CN, 20 US/CA/JM/AI/AG/BB/BM/VG/DM/MS/ KN/TT/TC 21 BE, 22 QA, 23 SE, 24 IN, 25 TR, 26 CZ/SK/LT/MD, 27 TN/SA, 28 DZ, 29 MA, 30 RS, 31 RO, 32 JO) (minutes, from 2 to 9) (calls, from 1 to 9) (cycles, from 1 to 9; 0=10 cycles; factory default 3) (cycles, from 1 to 9; 0=unlimited) Page 22 PROGRAMMING

23 AUTOMATIC ANSWER OPERATION MODE AFTER AUTOMATIC ANSWER CONNECTION DURATION AFTER AUTOMATIC RESPONSE CLI CALL DURATION (CLI) MULTI-LINK FUNCTION DTMF GENERATOR SETTING ADVANCED PROGRAMMING (ring number, from 1 to 9; 0=disabled; factory default 2) programming mode direct connection with the car (minutes, from 1 to 9) (seconds, from 00 to 99; factory default 10) (from 0 to 9; 1=master, 0=function disabled) DTMF generated by GSM network DTMF generated by Helpy Controller (DTMF duration=x*50ms; from 1 to 9; factory default 2) LISTEN TO THE GSM SIGNAL LEVEL ENTER SIM CARD PIN CODE DISABLE SIM CARD PIN REQUEST GSM SATELLITE APN SETTING (only via SMS) GSM SATELLITE SIM NUMBER SETTING Digits Quality 0-12 no signal or connection not guaranteed low signal medium signal >24 high signal (PIN) (PIN) APN[,user,pwd] (telephone number with country code) (telephone number with country code) PROGRAMMING Page 23

24 REGISTER THE GSM SATELITE TO SERVER COMNET DELETE THE GSM SATELLITE FROM SERVER COMNET LISTEN TO THE BATTERY LEVEL LISTEN TO THE EXTERNAL POWER SUPPLY LEVEL ADVANCED PROGRAMMING (expressed in mv) (expressed in mv) emergency-call button battery alarm periodic automatic test call TEST OF ALARMS 2W speaker unit connection failure alarm SIM card expiring alarm diagnostic alarm no external power supply alarm auxiliary alarm Page 24 PROGRAMMING

25 Programming via e-stant software It is possible to program Helpy Controller via computer by using the USB/serial proprietary cable and the dedicated e-stant software. e-stant software also allows to: - update the firmware of the Helpy Controller - customize the messages of the Helpy Controller. e-stant can be downloaded at the following link: PROGRAMMING Page 25

26 Programming via SMS (only with GSM Satellite) All parameters programmable locally by the local telephone may also be set via SMS. Programming via SMS is possible by any mobile phone or other device supporting SMS. An SMS notifying the programming was performed is sent by the Helpy Controller to the number that sent the programming. ATTENTION Programmed performed via SMS sent from the Internet could not have a positive result if the required format is not followed. MESSAGE FORMAT Each programming SMS must contain the password, which allows access to programming, and the programming codes to be performed. The message format must be as follows: Et.he *xxx# c..c c..c Where: Et.he : is the start of the programming string *xxx# : is the password string (default installer password xxx = 0) c..c : is the programming code The strings and programming codes must be separated by a space. Refer to the related paragraphs for the programming codes. NOTIFICATION MESSAGE FORMAT The format of the notification message to the user who sent a programming SMS is similar to the programming message: Et!he *xxx# c..c c..cerror Where: Et!he : is the start of the notification string *xxx# : is the password string (default installer password xxx = 0) c..c : is the accepted programming code c..cerror : is the refused programming code Page 26 PROGRAMMING

27 USE Local use : lift the local telephone handset : lift the local telephone handset and dial to access programming LOCAL USE CABIN SPEAKER UNIT (ID 01) CONVERSATION WITH THE SPEAKER UNITS CABIN SPEAKER UNIT (ID 01) SPEAKER UNIT (ID 02) SPEAKER UNIT (ID 03) SPEAKER UNIT ID XX (04~16) PROGRAMMING CABIN SPEAKER UNIT (ID 01) CONVERSATION WITH THE SPEAKER UNITS SPEAKER UNIT (ID 02) SPEAKER UNIT (ID 03) SPEAKER UNIT ID XX (04~16) DEACTIVATE ALL EXTERNAL CALLS <TELEPHONE NUMBER> Use remotely with Helpy Controller at rest Call Helpy Controller and wait for a response. Listen to the elevator identification message, if present. Dial: or to speak with the cabin speaker unit (ID 01) to speak with the speaker unit (ID 02) to speak with the speaker unit (ID 03) to speak with the cabin speaker unit ID XX (04~16) USE Page 27

28 Dial <password> (factory default: ) to access programming. All of the programming and functions below can now be performed: USE REMOTELY WITH HELPY CONTROLLER AT REST PROGRAMMING CONVERSATION WITH THE SPEAKER UNITS CABIN SPEAKER UNIT (ID 01) SPEAKER UNIT (ID 02) SPEAKER UNIT (ID 03) SPEAKER UNIT ID XX (04~16) DEACTIVATE ALL Page 28 USE

29 SIGNALS LED signalling device status (red) Normal operation (no alarm) Alarm Voice connection Battery disconnected or low battery (max. 1-hour operation in idle state) 2W speaker unit connection error or bus problem Absence of telephone line Button failure LED signalling data transmission (white) Data transmission in progress GSM Satellite registered to COMNet Server SIGNALS Page 29

30 LED signalling GSM Satellite signal strength (green) No signal Low signal level Medium signal level Good signal level High signal level Note: the green LED on GSM satellite turns on during a call or when the local telephone is used. LED signalling alarm / periodical test call (yellow) Emergency-call alarm Emergency call alarm suspended Other alarms - Test call Page 30 SIGNALS

31 LED signalling power supply status (blue) The external power supply is connected and the battery has max capacity charge The external power supply is connected and the battery has good capacity charge The external power supply is connected and the battery has medium capacity charge The external power supply is connected and the battery has low capacity charge The external power supply is connected and the battery is either disconnected or dead The external power supply is disconnected and the battery guarantees more than 5-hour operation in idle state The external power supply is disconnected and the battery guarantees up to 5-hour operation in idle state The external power supply is disconnected and the battery guarantees 2-hour operation in idle state The external power supply is disconnected and the battery guarantees 1-hour operation in idle state SIGNALS Page 31

32 LED signalling GSM Satellite status (red) GSM Satellite correctly registered on the network GSM Satellite registering to the GSM network GSM Satellite not registered correctly PIN request PIN incorrect Other problems Call in progress Given alarm indicator light (yellow) Alarm Received alarm indicator light (green) Voice connection Missed test call notification The Given alarm indicator light and the Received alarm indicator light flash in opposition to indicate the failure of the automatic test call. The flashing sequence ends after the next successful test call or emergency call. Given alarm indicator light Received alarm indicator light Page 32 SIGNALS

33 EU DECLARATION OF CONFORMITY Hereby, Esse-ti S.r.l. declares that the equipment type Helpy Controller is in compliance with Directives 2014/30/EU /33/EU /35/EU. The full text of the EU declaration of conformity is available from the following Internet address: EU DECLARATION OF CONFORMITY Page 33

34 NOTE Page 34 NOTE

35 NOTE Page 35

36 Esse-ti S.r.l. Via G. Capodaglio, Recanati (MC) ITALY Tel Fax support@esse-ti.it

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