Specialists at your service

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1 Specialists at your service Management Services, Technical Services Soft Services, Minor Repairs & Other Services

2 > About us Full Circle is a facilities management company based in UAE, providing solutions for strategic planning, management, operations, and maintenance of residential and commercial corporate properties. We understand that the requirements of each of our clients are unique and such personalized the solution offered. Hence, we build, install, service and maintain systems for the full lifecycle of the facilities we manage. Our pro-active approach, flexibility and transparency of our work have aided us in strengthening our position in the UAE market as well as providing consultancy to clients to make the project user friendly and sustainable. We deliver peace of mind, cost effective facilities solutions, innovative services, increased service efficiency, and high quality information management. > Our History Formed in 2006, FULL CIRCLE LLC offers complete Facility Management solutions for corporate and residential environments. Flexibility and innovation are the keys to our success, with in house capabilities to deliver bespoke multi and single service solutions. FULL CIRCLE technical expertise ensures the effective maintenance of essential services such as power, lighting, heating, air-conditioning, ventilation and water. Round-the-clock corrective and preventative maintenance services are controlled by our helpdesk, providing a central point of contact for customers. FULL CIRCLE is a dynamic, adaptable management. We established our operations in Dubai in 2007, taking over the complete facilities management of several prestigious landmarks in Dubai.

3 > The Team Our network of directly employed, skilled professionals ensures we provide a consistent level of excellent service across Dubai and the UAE. Training and development are keys to our success and we ensure all our employees are provided with regular training in areas such as new technology, health and safety and customer service. > Our Values We value our promises and carry our commitments with the highest importance for each project, regardless of its size. Our corporate values are: Customer satisfaction Cost effectiveness Transparency Innovation Flexibility > Our Vision To be the most trusted provider in facilities management, delivering the highest quality services by experts in the field.

4 MANAGEMENT SERVICES Management of Residential & Commercial Projects DEWA connection for individual units Snagging and follow up with the main contractor Apartment handover to owners. Installation & Operation of Building Management Systems (BMS) Infrastructure Utilities Connections F/M Support Services Command and Control Centre Operations Parking Management Environment, Health & Safety Quality Control Inventory Control Preventive Maintenance Energy Management Help Desk / Customer care Vendor Management & Procurements Tender Processing Liaison with building managers Owner/Tenant Management Services TECHNICAL SERVICES Fire Safety Systems Lifts & Elevators Water & Fire Fighting Pumps Closed Circuit Television Systems Access Control Systems Vertical Elevation Systems Backup Power Supply Operations & Maintenance Generator maintenance SOFT SERVICES Housekeeping Security Parking Management Liaising with municipal & legal authorities Concierge Services Pest Control Landscaping Sanitary & Plumbing External glass cleaning Office support staff Enforcement of Community Rules & Regulations

5 We are committed to consistently adding value for our customers by understanding, anticipating and fulfilling needs and expectations MINOR REPAIRS & OTHER SERVICES Appliances / Equipment maintenance & repair Civil works Carpentry / Furniture Repair Masonry work Painting The Maintenance services under FM will cover the following: MEP Services Miscellaneous Works- minor Civil, Carpentry and Painting Works Fire Alarm System Fire Alarm and fire Fighting System Fire Extinguishers Fire Blanket Fire System Approval Certificate Specialized Systems BMU Cradle Swimming Pool Services Waste Management Services Water Tank Cleaning Certificate of Examination and Test Elevator Certificate of examination and Suspended Access Equipment Cleaning Services Staffing Our Contract Does not Cover Spare Parts Exclusions

6 TECHNICAL EXPERTISE PROJECT WORK-FLOW Step 1 : Preparation of standard operating procedures and comprehensive operational manuals in consultation with clients Step 2 : Takeover of all as built drawings, creation of a control library with backup Step 3 : Shift manpower allocation Step 4 : Facility audit, system audit Step 5 : Identification of training needs & preparation of training manual Step 6 : Equipment inventory /history sheets Step 7 : Preventive maintenance guideline approval Step 8 : Selection of staff Step 9 : Troubleshooting procedures Step 10 : Implementation & review Step 11 : Sample report generation Step 12 : Bi-Yearly quality audit report of systems implemented REPORTS AND GUIDELINES Preparing Comprehensive SOP Reports Preparing KPI Reports Managing Project Asset Lists Following Health & Safety Charts from Government Sectors & Laboratories Setting up Fire Evacuation Plans Preparing Security Plans Drafting Parking Guidelines Arranging Staff Performance Reports & Training Guidelines Drafting Building Rules & Regulations Preparing Access Control Reports Managing Visitor Registry

7 References sqft residential landmark in Marina sqft in the busy well-know TECOM free zone sqft of state of the art building in Business Bay sqft commercial building front to Sheikh Zayed Road More than 25 High end Villas

8 Full Circle Facilities Management PO Box , Dubai, UAE Tel: Fax: info@fullcircleco.net

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