ARE THEY BEING WELL SERVED?

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1 F O R T H E P R O C E S S I N D U S T R I E S Some End-Users Have Skid Marks Lipták on Global Warming Is it Migration Time? 14th ANNUAL ReaDeRS CHOICe AWARDS Readers Speak Out! ARE THEY BEING WELL SERVED?

2 ARE YOU BEING SERVED? 14th ANNUAL ReaDeRS CHOICe AWARDS Process Control Professionals Report Who Offers the Best Technologies and Who Best Meets Their Needs in CONTROL s 14th Annual Readers Choice Awards by Walt Boyes, editor in chief, and Jim Montague, executive editor The best gift is something you didn t know you needed, but once you get it, it becomes absolutely essential. To give such a gift, the giver must know something about the recipient that he didn t know himself, which isn t difficult, surprisingly, and mostly requires a little careful observation, thought, creativity and follow through. These are the attributes shared and routinely practiced by the winners of CONTROL s 14th Annual Readers Choice Awards. They don t wait for users to call with problems. They go out and find potential difficulties, and provide the genuine, real-time partnering that s always far easier to promise than actually deliver. Unfortunately, these attentive and proactive suppliers seem to be growing scarcer. The respondents to CON- TROL s unaided, readers-only survey only named 74 total companies with at least 5% of their votes in 74 product categories, compared to 84 firms in 2004, even though there were four new categories in Service Slackening? In the 2005 survey s service and support section, the readers only identified 26 companies (35.1%) as supplying very good-to-excellent services with scores of 4.0 or better on a 1-to- 5 scale. This was a steep decline from the 47 firms (55.9%) that scored 4.0 or better in In addition, only three companies scored 4.4 or above in 2005, while 24 firms reached this level the year before. While specific causes for this decline weren t identified in the 2005 survey s analysis, corporate consolidations, layoffs, outsourcing, accelerating retirement rates, lost expertise, technological shifts, expanding job descriptions, and many other rapidly evolving economic forces can affect the companies named and the perceived quality of their services. The six service providers that the readers say deliver very good-to-excellent service (4.0 or above) in multiple product categories include: Emerson in 18 categories; Siemens Energy & Automation in six; Rockwell in four; Invensys-Foxboro in three; and Endress+Hauser and K-Tek in two categories each. Lotsa Jockeying A Closer Horserace? As competition heats up in the process control field, traditional frontrunners have a harder time staying in front, and some new players emerge. In the 2005 survey, new leaders took over in 12 product categories. Meanwhile, of the remaining leaders who fended off challengers and retained their titles for another year, 19 gained a larger percentage of the votes in their categories, while 31 saw their percentages shrink, often as their runners-up gained on them. Similarly, there were also fewer dominant winners in 2005 than a year earlier. For example, 32 companies won by 10 percentage points or more in 2005, while 44 did it in 2004; 27 firms doubled their first runner up s performance in 2005, while 38 did so in 2004; and while nine companies in 2005 secured a majority of votes in their categories, 11 achieved this in In addition, there were 13 close races again in 2005, with less than 5% separating the first and second place finishers. However, there were five ties in 2005, but only two the year before. J A N U A R Y /

VENDORS OFFERING EXCEPTIONAL SERVICE (5 = EXCELLENT, 1= POOR) 5.0 Siemens Energy & Automation............ Software, Process Control 4.7 Endress+Hauser (Varec)..............Level Gauges, Inventory Grade 4.

... Process Control, Automation System 4.3 Control Microsystems................ Remote Terminal Units (RTUs) Emerson Process Management......... Remote Terminal Units (RTUs) Mynah Technologies.

3 VENDORS OFFERING EXCEPTIONAL SERVICE (5 = EXCELLENT, 1= POOR) 5.0 Siemens Energy & Automation Software, Process Control 4.7 Endress+Hauser (Varec) Level Gauges, Inventory Grade 4.6 Siemens Energy & Automation Process Loop Controllers 4.5 Emerson Process Management Software, Alarm Management 4.4 Siemens Energy & Automation.... Process Control, Automation System 4.3 Control Microsystems Remote Terminal Units (RTUs) Emerson Process Management Remote Terminal Units (RTUs) Mynah Technologies Software, Simulation K-Tek Level Switches, Point Mettler-Toledo Weighing Systems, Online Rockwell Automation Software, Neural Networks Siemens Energy & Automation Variable Frequency Drives 4.2 Emerson Process Management Data Acquisition Systems Emerson Process Management Process Loop Controllers Emerson Process Management Software, Design/Documentation Hardy Instruments Weighing Systems, Load Cell Siemens Energy & Automation Programmable Logic Controllers 4.1 Danaher-Fluke Portable Calibrators Emerson Process-Rosemount Level Gauges, TDR Radar Emerson Process Management..... Software, Advanced Process Control Emerson Process Management Software, Batch Control Endress+Hauser Pressure Transmitters Invensys Foxboro Flowmeters, Coriolis National Instruments Data Acquisition Systems Pepperl+Fuchs Intrinsic Safety (IS) Barriers Swagelok Instrument Fittings Yokogawa Corp. of America Recorders 4.0 ABB Recorders Acromag Signal Conditioners AspenTech Software, Advanced Process Control Det-Tronics Analyzers, Ambient Gas Detectors Emerson Process-Fisher Level Gauges, Float/Displacer Type Emerson Process-Micro Motion..... Analyzers, Density/Concentration Emerson Process-Rosemount Analyzers, Stack/Emissions Emerson Process-Rosemount Flowmeters, Vortex Shedding Emerson Process Management Input/Output (I/O) Systems Emerson Process Management......Process Control, Automation Systems Emerson Process Management Safety Shutdown (SIS) Systems Emerson Process Management Software, HMI Emerson Process Management Software, Loop Tuning Emerson Process Management Software, Neural Networks Flowserve Control Valves Honeywell Remote Terminal Units (RTUs) Invensys Foxboro Analyzers, ph/orp/conductivity Invensys Foxboro Process Loop Controllers K-Tek Level Gauges, Electrical Property-Based Krohne Level Gauges, Non-Contact Radar Omega Engineering Thermocouples Power One Power Supplies Pyromation Resistance Temperature Detectors Rockwell Automation Annunciators Rockwell Automation Software, Loop Tuning Rockwell Automation Software, Process Control Siemens-Milltronics Flowmeters, Open Channel TiPS Software, Alarm Management ANALYZERS, DENSITY/CONCENTRATION ANALYZERS, GAS CHROMATOGRAPH 1. Emerson Process-Micro Motion % 2. Thermo Electron (Texas Nuclear) % Emerson s Elite Family 1. Agilent % 2. Emerson Process-Daniel % Siemens-Applied Automation % 4. ABB % Perkin-Elmer % Agilent s 5975 Inert MSD [Editor s note: Because differences in the results of less than ±3% are statistically insignificant, they are being treated as ties in the numerical rankings. Company divisions follow hyphens. Former or trade names are in parentheses. J A N U A R Y /

ANALYZERS, PH/ORP/CONDUCTIVITY ANALYZERS, STACK/EMISSIONS 1. Emerson Process-Rosemount......... 32% 2.

.................. 6% 5. ABB............................. 5% Invensys-Foxboro................... 5% Honeywell.

........... 38% Brooks BM Series Oval, Model BM10 FLOWMETERS, POSITIVE DISPLACEMENT FLOWMETERS,

.......................... 7% Thermo Electron................... 7% 1. FCI............................ 43% 2.

........... 13% Emerson s OCX 8800 Oxygen/Combustibles Transmitter FCI s ST50 Series Mass

Flowserve......................... 9% 1. Emerson Process-Daniel.

ACQUISITION SYSTEMS FLOWMETERS, ULTRASONIC 1. Rockwell Automation............... 16% Emerson Process Management.

.............. 7% Rockwell s RSBizWare; Emerson s DeltaV Zone 1 & 2 Remote IO 1. GE Sensing....................... 32% 2.

...................... 6% GE Sensing s Panametrics TransPort PT878GC Portable Ultrasonic Gas

Endress+Hauser................... 16% 3. Invensys-Foxboro................... 7% 1. ........... 32% 2.

........... 13% Emerson s CMF 100 80X Emerson s Model MT 3809 FLOWMETERS, MAGNETIC FLOWMETERS,

.................. 12% 4. Yokogawa Corp. of America.......... 10% 5. ABB.

4 ANALYZERS, PH/ORP/CONDUCTIVITY ANALYZERS, STACK/EMISSIONS 1. Emerson Process-Rosemount % 2. Danaher-Hach (GLI) % 3. Yokogawa Corp. of America % Thermo Electron % 5. ABB % Invensys-Foxboro % Honeywell % Emerson s Model 5081 transmitter 1. Emerson Process-Brooks % Brooks BM Series Oval, Model BM10 FLOWMETERS, POSITIVE DISPLACEMENT FLOWMETERS, THERMAL MASS FLOW 1. Emerson Process-Rosemount % 2. Ametek (Thermox) % Horiba % Thermo Electron % 1. FCI % 2. Emerson Process-Brooks % Emerson s OCX 8800 Oxygen/Combustibles Transmitter FCI s ST50 Series Mass Flowmeters CONTROL VALVES FLOWMETERS, TURBINE 1. Emerson Process Management % 2. Flowserve % 1. Emerson Process-Daniel % Emerson s Fisher Digital Valve Emerson s Daniel Series 1200 Turbine Flowmeter DATA ACQUISITION SYSTEMS FLOWMETERS, ULTRASONIC 1. Rockwell Automation % Emerson Process Management % 3. National Instruments % Rockwell s RSBizWare; Emerson s DeltaV Zone 1 & 2 Remote IO 1. GE Sensing % 2. Emerson Process-Daniel % 3. Krohne % 4. Controlotron % GE Sensing s Panametrics TransPort PT878GC Portable Ultrasonic Gas Flowmeter FLOWMETERS, CORIOLIS FLOWMETERS, VARIABLE AREA 1. Emerson Process-Micro Motion % 2. Endress+Hauser % 3. Invensys-Foxboro % 1. Emerson Process-Brooks % 2. Siemens-US Filter/W&T % Emerson s CMF X Emerson s Model MT 3809 FLOWMETERS, MAGNETIC FLOWMETERS, VORTEX SHEDDING 1. Emerson Process-Rosemount % 2. Invensys-Foxboro % Endress+Hauser % 4. Yokogawa Corp. of America % 5. ABB % Emerson s Rosemount 8700 Series 1. Emerson Process-Rosemount % 2. Yokogawa Corp. of America % 3. Invensys-Foxboro % 4. Endress+Hauser % Emerson s Rosemount Reducer Vortex JANUARY/2006

INPUT/OUTPUT (I/O) SYSTEMS PRESSURE TRANSMITTERS 1. Rockwell Automation............... 40% 2. Emerson Process Management....... 15% 3.

............... 6% Rockwell s Allen-Bradley Flex I/O System with HART Analog Modules LEVEL GAUGES, FLOAT/DISPLACER TYPE 1.

of America........... 6% Honeywell........................ 5% Emerson s Rosemount 3051S Series PROCESS CONTROL/AUTOMATION SYSTEMS 1.

............ 10% Emerson s Fisher Type DL3 LEVEL GAUGES, CONTACTING RADAR (TDR, GUIDED WAVE, ETC.) 1. Emerson Process-Rosemount.

........................ 7% Emerson s Rosemount 3300 Series LEVEL GAUGES, NON-CONTACT RADAR 1. Emerson Process Management.

................... 6% Siemens Energy & Automation........ 6% Emerson s DeltaV Digital Automation System 1. Honeywell........................ 16% 2.

Yokogawa Corp. of America.......... 10% Moore Industries International........ 9% 7. Invensys-Foxboro.

....... 5% Honeywell s UDC3500 Universal Digital Controller PROCESS LOOP CONTROLLERS REMOTE TERMINAL UNITS (RTUS) 1.

Krohne.......................... 6% 1. Rockwell Automation............... 32% 2. Emerson Process Management........ 9% Honeywell.

............... 7% Emerson s Rosemount 5400 Series Rockwell s Allen-Bradley SLC 500 Controller LEVEL GAUGES, INVENTORY GRADE

Emerson Process-Rosemount......... 22% 2. Pyromation...................... 13% 3. Omega Engineering................ 9% 4. Minco.

Rockwell Automation............... 36% 2. Emerson Process Management....... 11% Dell.............................. 9% 4.

5 INPUT/OUTPUT (I/O) SYSTEMS PRESSURE TRANSMITTERS 1. Rockwell Automation % 2. Emerson Process Management % 3. Honeywell % Opto % National Instruments % Rockwell s Allen-Bradley Flex I/O System with HART Analog Modules LEVEL GAUGES, FLOAT/DISPLACER TYPE 1. Emerson Process-Rosemount % 2. Invensys Foxboro % 3. Endress+Hauser % Yokogawa Corp. of America % Honeywell % Emerson s Rosemount 3051S Series PROCESS CONTROL/AUTOMATION SYSTEMS 1. Emerson Process-Fisher Controls % 2. Magnetrol-Orion % K-Tek % Danaher-Gems Sensors % Emerson s Fisher Type DL3 LEVEL GAUGES, CONTACTING RADAR (TDR, GUIDED WAVE, ETC.) 1. Emerson Process-Rosemount % 2. Endress+Hauser % 3. Magnetrol % Emerson s Rosemount 3300 Series LEVEL GAUGES, NON-CONTACT RADAR 1. Emerson Process Management % 2. Rockwell Automation % 3. Honeywell % 4. Invensys-Foxboro % Siemens Energy & Automation % Emerson s DeltaV Digital Automation System 1. Honeywell % 2. Rockwell Automation % Micro-Mod % Emerson Process Management % 5. Yokogawa Corp. of America % Moore Industries International % 7. Invensys-Foxboro % Siemens Energy & Automation % Honeywell s UDC3500 Universal Digital Controller PROCESS LOOP CONTROLLERS REMOTE TERMINAL UNITS (RTUS) 1. Emerson Process-Saab Rosemount % 2. Ohmart/Vega % 3. Endress+Hauser % 4. Krohne % 1. Rockwell Automation % 2. Emerson Process Management % Honeywell % Control Microsystems % Emerson s Rosemount 5400 Series Rockwell s Allen-Bradley SLC 500 Controller LEVEL GAUGES, INVENTORY GRADE RESISTANCE TEMPERATURE DETECTORS 1. Emerson Process-Saab Rosemount % 2. Endress+Hauser (Varec) % 1. Emerson Process-Rosemount % 2. Pyromation % 3. Omega Engineering % 4. Minco % Emerson s Saab TankRadar Rex Emerson s Rosemount RTDs OPERATOR INTERFACE TERMINALS SAFETY SHUTDOWN (SIS) SYSTEMS 1. Rockwell Automation % 2. Emerson Process Management % Dell % 4. Honeywell % Rockwell s Allen-Bradley PanelView Plus Operator Interface Terminals 1. Invensys-Triconex % 2. Rockwell Automaton % 3. Emerson Process Management % 4. Siemens Energy & Automation % Honeywell % Invensys-Triconex s Tricon System JANUARY/2006

SOFTWARE, ADVANCED PROCESS CONTROL SOFTWARE, LOOP TUNING 1. Emerson Process Management....... 29% 2.

............... 8% Emerson s DeltaV Version 8.4 1. Emerson Process Management....... 38% 2. Expertune........................ 17% 3.

Emerson Process Management....... 16% 2. Honeywell........................ 11% Invensys-Wonderware.

Emerson Process Management....... 55% 2. Rockwell Automation............... 14% SOFTWARE, NEURAL NETWORKS 6.

Emerson Process Management....... 44% 2. Honeywell........................ 10% Emerson s AMS Suite: Intelligent Device Manager 1.

Invensys-Foxboro.................... 6% Siemens Energy & Automation.

Emerson Process Management....... 40% 2. Rockwell Automation............... 11% Honeywell......................... 9% 4.

....................... 6% Invensys-Foxboro.................... 6% Yokogawa Corp. of America.

Emerson Process Management....... 32% 2. Honeywell........................ 21% 1. Flowserve........................ 15% Rotork.

.......................... 10% VALVE ACTUATORS, ELECTRIC Emerson s AMS Suite: Calibration Assistant Flowserve s

Model 500 SOFTWARE, HMI VALVE ACTUATORS, PNEUMATIC 1. Rockwell Automation............... 29% 2.

....................... 11% Rockwell s RSView Enterprise Series HMI Software Suite 1. Emerson Process Management.

6 SOFTWARE, ADVANCED PROCESS CONTROL SOFTWARE, LOOP TUNING 1. Emerson Process Management % 2. Rockwell Automation % 3. AspenTech % Honeywell % Invensys-Wonderware % Emerson s DeltaV Version Emerson Process Management % 2. Expertune % 3. Rockwell Automation % Emerson s DeltaV Tune SOFTWARE, ALARM MANAGEMENT 1. Emerson Process Management % 2. Honeywell % Invensys-Wonderware % Rockwell Automation % Matrikon % 1. Emerson Process Management % 2. Rockwell Automation % SOFTWARE, NEURAL NETWORKS 6. TiPS % Emerson s DeltaV Analyze Emerson s DeltaV Neural SOFTWARE, ASSET MANAGEMENT SOFTWARE, PROCESS CONTROL 1. Emerson Process Management % 2. Honeywell % Emerson s AMS Suite: Intelligent Device Manager 1. Emerson Process Management % 2. Honeywell % 3. Rockwell Automation % 4. Invensys-Foxboro % Siemens Energy & Automation % Emerson s DeltaV Operate SOFTWARE, BATCH CONTROL TEMPERATURE TRANSMITTERS 1. Emerson Process Management % 2. Rockwell Automation % Honeywell % 4. Invensys-Wonderware % 1. Emerson Process-Rosemont % 2. Honeywell % Invensys-Foxboro % Yokogawa Corp. of America % Emerson s DeltaV Batch Emerson s Rosemount 3144P SOFTWARE, CALIBRATION MANAGEMENT 1. Emerson Process Management % 2. Honeywell % 1. Flowserve % Rotork % Emerson Process Management % 4. ASCO % VALVE ACTUATORS, ELECTRIC Emerson s AMS Suite: Calibration Assistant Flowserve s Limitorque Accutronix MX electric actuator; Rotork s IQ Pro with Setting Tool Pro ; Emerson s Bettis TorqPlus Model 500 SOFTWARE, HMI VALVE ACTUATORS, PNEUMATIC 1. Rockwell Automation % 2. Invensys-Wonderware % 3. Emerson Process Management % 4. GE Fanuc % Rockwell s RSView Enterprise Series HMI Software Suite 1. Emerson Process Management % 2. Flowserve % Emerson s Fisher Type 657 Actuator Excerpted with permission from Control Magazine, January PUTMAN. All Rights Reserved. On the Web at D351373X012 / K AQ / 2/06

13th Annual Readers Choice Awards Readers Broadcast Their Opinions On the Best Suppliers in the Process Control and Automation Industry

C 13th Annual Readers Choice Awards Readers Broadcast Their Opinions On the Best Suppliers in the Process Control and Automation Industry C 13th Annual Readers Choice Awards Readers Broadcast Their Opinions