Code Maroon Emergency Notification System August 2013
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1 Code Maroon Emergency Notification System August 2013 Page 1
2 What is the Code Maroon Emergency Notification System? Texas A&M University s primary mass emergency notification system Established in 2007 as a result of the Virginia Tech shootings Gives the University the ability to send emergency information in situations judged to present a threat of imminent danger on or near the campus i.e., confirmed building fire, toxic gas leak, report of violent criminal activity, tornado sighting on or near campus, etc. Page 2
3 How does it work? Campus officials issue a brief message with information and instructions about the emergency. Additional information is posted on the university s emergency webpage at and is accessible from the TAMU homepage during alerts. Page 3
4 Example: Fidelity Street Shooting On August 13, 2012 at approx. 12:12pm officers with the College Station Police Department responded to the 200 block of Fidelity St. for a report of shots fired. Upon arrival, officers found a Brazos County Constable down in front of a residence on Fidelity Street. The suspect in this case, engaged the officers with gunfire over a period of approximately 30 minutes before he was shot by a College Station Police Officer. Page 4
5 Example: Fidelity Street Shooting The first Code Maroon message was issued at 12:29pm advising of the general area of the threat and asking everyone to avoid the area. Page 5
6 Example: Fidelity Street Shooting The second Code Maroon message was issued shortly thereafter at 12:38pm with the specific location of the incident. Page 6
7 Example: Fidelity Street Shooting The final Code Maroon was issued at 12:44pm notifying the campus community that the shooter was in custody, but that they should continue to avoid the area. Page 7
8 Example: Fidelity Street Shooting Throughout the incident the Code Maroon messages as well as additional information and updates were made available via the TAMU Emergency Website. Page 8
9 How are alerts published? Alerts are published by the University Police Department Use a single, integrated system (one button) to send alert messages by multiple notification methods. Page 9
10 Notification Methods Multiple methods to reach as many people as possible: SMS Text Texas A&M (campus system) KAMU-FM Radio 90.9 KAMU-TV Emergency Alert System (EAS) Radios Classroom Speakers Desktop Popups RSS Feed Twitter account: TAMUCodeMaroon Page 10
11 Texas A&M University Code Maroon System SMS text Texas A&M Integrated Solution Classroom Speakers KAMU FM Radio EAS Radios EAS Server KAMU TV Desktop Popups RSS Feed Twitter.com TAMUCodeMaroon Page 11
12 Additional Notification Methods In-Progress Fire Alarm Panels (eight buildings on-line) Enable Code Maroon alerts to be broadcast through the building s fire alarm speakers Phase-one implementation: Summer 2013 Digital Signage (40+monitors on-line) Enable Code Maroon alerts to be displayed on monitors located in public areas Implementation underway Desktop Popups (expanding) Expanding the current capacity of desktop popups from 5,000 to a new capacity of 40,000 Implementation underway Page 12
13 Future Notification Method Smartphone Application Enable users who have downloaded an app to receive Code Maroon alerts on their smartphones Anticipated implementation date: Fall 2013/Spring 2014 Page 13
14 Types of messages: Who can receive? SMS text Anyone with a valid Texas A&M UIN, i.e., TAMU students, faculty, and staff. Must register a device at the Code Maroon web site ( 58,103 Code Maroon registrants as of July 16, 2013 Texas A&M All students and many faculty and staff (approx. 60,000 addresses) Alerts are automatically sent no registration required Emergency Alert System (EAS) Anyone listening to KAMU-FM Radio 90.9 and other area stations Anyone watching television on campus or KAMU-TV off campus Anyone within hearing distance of an EAS radio (which are located in departments throughout campus) Page 14
15 Types of messages: Who can receive? Classroom Speakers Anyone in a classroom where an audio speaker has been installed (approx. 260 registrar-controlled classrooms) Desktop Popups Anyone logged onto a campus-located computer that is running the application RSS Feed Anyone using an application that regularly monitors the Code Maroon RSS feed Twitter Anyone with a Twitter account that follows the TAMUCodeMaroon account or has texted follow TAMUCodeMaroon to (Twitter s Fast Follow feature) 19,851 Twitter followers as of July 16, 2013 (excludes Fast Follow) Page 15
16 8/13/12 8/13/12 8/13/12 3/7/13 Minutes SMS Text Messages SMS Text Messages Delivery Times* August 2012 May 2013 Alert Date Delivery Time TAMU Performance Measure * Delivery time to all cell phone carriers (AT&T, Verizon, Sprint, etc.). The majority of text messages reached cell phone carriers in less time. Total delivery time is dependent upon how quickly individual cell phone carriers deliver the message to their customers. Cell phone carriers delivery of messages to their customers is not controlled by TAMU. Page 16
17 8/13/12 8/13/12 8/13/12 3/7/13 Minutes Texas A&M 140 Texas A&M Delivery Times* August 2012 May Alert Date Delivery Time TAMU Performance Measure * Delivery time to all addresses Page 17
18 8/13/12 8/13/12 8/13/12 3/7/13 Minutes KAMU-TV, KAMU-FM Radio, and EAS Radios 3 KAMU-TV, KAMU-FM Radio, and EAS Radios Delivery Times* August 2012 May Alert Date Delivery Time TAMU Performance Measure * Represents elapsed time between alert publish time and broadcast of alert message Page 18
19 8/13/12 8/13/12 3/7/13 Minutes Classroom Speakers 4 Classroom Speakers Delivery Times* August 2012 May Alert Date Delivery Time TAMU Performance Measure * Represents elapsed time between alert publish time and broadcast of alert message Page 19
20 8/13/12 8/13/12 8/13/12 3/7/13 Minutes Desktop Popups 4 Desktop Popups Delivery Times* August 2012 May Alert Date Delivery Time TAMU Performance Measure * Maximum delivery time to desktop computer Page 20
21 8/13/12 8/13/12 8/13/12 3/7/13 Minutes RSS Feed 2 RSS Feed Delivery Times* August 2012 May Alert Date Delivery Time TAMU Performance Measure * Delivery time available to RSS readers Page 21
22 8/13/12 8/13/12 8/13/12 3/7/13 Minutes Twitter Twitter Delivery Times* August 2012 May Alert Date Delivery Time TAMU Performance Measure * Delivery time to Twitter.com. Total delivery time is dependent upon how quickly Twitter delivers the message to their followers. Note: Twitter s delivery of messages to followers is not controlled by TAMU. Page 22
23 Code Maroon Tests Monthly Tests Last Friday of each month (except November/December) Fall and Spring: 12:30pm Summer (May-July): 1:45pm Test published to all devices, campus-wide Tests the entire system under conditions simulating a real alert Daily System Checks Page 23
24 How can my student receive Code Maroon alert messages? All methods are available to students. Students, faculty, and staff may enroll in the Code Maroon system to receive SMS text alerts. Visit and follow the simple sign-up process. By limiting enrollment, emergency notifications can be delivered as quickly as possible. Page 24
25 How can I receive Code Maroon alert messages? Parents, Family and Friends have two options to receive alert messages: 1) Twitter Follow Code Maroon Twitter account TAMUCodeMaroon ; or Text follow TAMUCodeMaroon to This service ( Fast Follow ) does not require you to have a Twitter account. 2) RSS Feed Subscribe to the Code Maroon RSS Feed For more information, visit Page 25
26 Resources Code Maroon website: Contains information on how to sign up for alerts, public access, notification methods, delivery statistics, FAQs, etc. Emergency Information website: Used to communicate additional information during an alert Emergency Preparedness website: Campus safety and emergency procedures, emergency planning resources, etc. 12 th Man Emergency Playbook Page 26
27 Reporting Concerning Behavior: Special Situations Team Established in 2008 to deal with troubled and/or at risk faculty, staff, and students. Charge: Assess circumstances, enhance communication, and initiate appropriate responses to specific behavioral problems that may involve threats to the safety and security of the University community. Reporting Observations of Concerning Behavior: On-line at Call Dean of Student Life for student behavior Employee Assistance Program for staff behavior Dean of Faculties for faculty behavior Page 27
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