Urbandale Fire Department Mission Driven Customer Focused. Annual Report 2014

Transcription

1 Urbandale Fire Department Mission Driven Customer Focused Annual Report 214 Our Mission Statement: To preserve life, protect property, and to promote safety through education.

2 INPUTS FY Budget: $3,887,541 Includes 411 Pension cost) Population Served: 4,2 Cost Per Year: $97.14 Population divided by total budget Cost Per Day: $.27 Per person Total Public Safety Spending: 24% Of City Budget is public safety spending Police, Fire & EMS, Emergency Preparedness Personnel Full-Time Staff Jerry Holt, Fire Chief 17 years Cory Young, FF/Paramedic 4.6 years Greg Glendy, FF/Paramedic 2.4 years Mike Cardwell, Asst. Chief 6.4 years Rob Zahnd, FF/Paramedic 4.3 years Kyle Clark, FF/EMT 2.4 years Jon Rech, Fire Marshal 14 years Brad Crookshank, FF/Paramedic 4.3 years Ross Budden, FF/EMT 1.5 years Dan Birkett, Lieutenant 11 years Rob Harris, FF/Paramedic 4 years Karla Hogrefe, FF/EMT 1.2 years Lance Routson, Lieutenant 8.8 years Michael Kaduce, FF/Paramedic 2.4 years Fabio Rivas, FF/EMT 1.2 years Mike Gentosi, Lieutenant 12.5 years David Burns, FF/Paramedic 1 year Ryan Young, FF/Paramedic 5 months Brennan Burke, D/E 12.5 years Cody Nicely-Green, FF/EMT 6 months Greg Willis, FF/EMT 5 months Stuart Wilson, Lieutenant 9.5 years Nick Heuer, FF/EMT 6 months Cory Macumber, Lieutenant 8.5 years Bill Giusto, FF/EMT 6 months Medical Director: Dr. Travis Kain Eric Ennen, D/E 8.2 years Cody Oberfoell, FF/Paramedic 5 months Kyle Bissell, Lieutenant 7.5 years Scott Lyon, Ass.t Chief 6 months John Ouverson, D/E 7.5 years Lesley Olsasky, Billing Specialist 19 years Cody Thorne, FF/Paramedic 7.4 years Part-Time/POC Staff Support Volunteer Jamie Erie, D/E 7.1 years Rob Light, Asst. Chief 27.2 years Rev. Dr. Arthur McClanahan Chaplain/Photographer Derek Manser, D/E 5.2 years Julie Stuckle, Paramedic 23.4 years Josh Boyle, FF/Paramedic 4.6 years Craig Pope, FF/EMT 1.4 years Bryce Landers, FF/Paramedic 4.6 years Jeff Gilchrist, FF/EMT 19.7 years John McCannon, FF/Paramedic 4.6 years Craig Jensen, FF/Paramedic 7 years Demir Miljkovic, D/E 4.6 years Chad Jackson FF/EMT 4.6 years Andrew Stiles, FF/Paramedic 4.6 years Tom Montgomery FF/EMT 4 years

3 Apparatus Apparatus Condition Apparatus Condition Engine GPM Pumper Fair Ambulance Type III Ambulance Fair Engine GPM Pumper Good Ambulance Type III Ambulance Good Ladder ' Ladder (Quint) Good Ambulance Type III Ambulance Good Ladder Ladder (Quint) Good Ambulance Type III Ambulance Fair Rescue Heavy Rescue Truck Good Car Chevrolet Tahoe Good Utility Dodge Ram Pickup New Car Chevrolet Tahoe Good Attack Chevy brush truck Good Car 4 9 Chevrolet Tahoe Good Facilities Station 41, 71 Douglas Avenue. Built in the 7 s. Renovated in 21 Station 42, st Street. Built in 1996, currently under renovation. Contains the Monte Burr Memorial Garden which houses the Mike Mecurio Memorial and the 911 Memorial. Fire And Safety Training (F.A.S.T) building located at Station 42. A shared training facility containing a four story tower and a two-story residential annex with burn rooms. The FAST Center is a partnership with the Clive Fire Department, the Windsor Heights Fire Department and our department. Cost are shared on basis of 6% Urbandale, 3% Clive and 1% Windsor Heights.

4 Prevention Activities OUTPUTS Smoke Detector Batteries Installed Smoke Detectors Installed Car Seats Checks Plan Reviews Preplans Prelim Walk-Thrus Re-Inspections Inspections Number of Adults in PE/PR: 4,764 Number of Children in PE/PR: 5,862 Total Particpants in Public Education/Public Relations activites: 1,626 4, 8, 12, Smoke Detector Installs / Battery Replacements 88 Detector Installed 149 Batteries Installed

5 January Feb. March April May June July Aug. Sept. Oct. Nov. Dec. Hours of Training (Avg. 25 hours per person) TRAINING 9,29 Hours of training 2, 4, 6, 8, 1, Training Hours By Discipline Training Tower Use, Overall (12 days of listed training) EMS Fire ,34 hours of training in the FAST building UFD Firefighter Skills/Orientation UFD/CFD Live Fire Sessions DMFD Fire Recruit School DMACC Firefighter I & II Total Training Hours by Subject 42% 58% Fire EMS

6 Number of Calls RESPONSE Fire Department Responses Responses 15 1 Fire EMS Total Calls 5 Other, % Break Down of Services EMS, 73% Fire, 27% Fire EMS Total Year Calls Per Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Month

7 Call Types: 214 EMS 73% False Alarms 14% Fire 3% Other % Good Intent 5% Hazardous Conditions 3% Overpressure, Overheat, Explosion, no fire: 1% Service Call 2% Total EMS Patients 214: 2, Travel time to Hospitals in minutes: Emergent Mercy West Lakes 17% Transports By Destination Lutheran 6% VA Medical Center 2% IA Methodist 27% Mercy 23% IA Methodist West 18% Broadlawns 7%

8 2133 Total Patients

9 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% Percentage of Emergency Calls With Response Time Less Than: Fire & EMS 12.3% 31.7% 52.4% 69.9% 8.8% < 4 min < 5 min < 6 min < 7 min < 8 min < 9 min 88.5% Call Processing time: Emergent 1.% 8.% 6.% 4.% 2.%.% Percentage of EMS Emergency Calls With Response Time Less Than: All Units 12.6% 34.% 56.9% 73.6% 84.% < 4 min < 5 min < 6 min < 7 min < 8 min < 9 min 9.8% The time it takes from the time 911 is answered at the dispatch center until we are dispatched. Of 1,519 emergent calls, we were dispatched within 6 seconds 92% of the time. 1.% 8.% 6.% 4.% 2.%.% Percentage of Emergency Fire Calls With Response Time Less Than or Equal To: All Units 13.% 27.4% 45.4% 64.5% 78.2% < 4 min < 5 min < 6 min < 7 min < 8 min < 9 min 86.8% Turnout Time: Emergent From the time we receive the call until we are on the way in seconds. Of 2,193 incidents, we were responding within 12 seconds of being notified 86.1% of the time.

10 Calls By Day of Week Saturday 13% Sunday 13% 6.% 4.% 2.% Thursday 14% Friday 15% Wednesday 16% Monday 15% Tuesday 14% Fire Calls By Time of Day 18.49% 45.83% 35.69% 6.% 4.% 2.%.% Calls By Shift 48.99% 32.25% 18.76% 12AM - 7AM 8AM-5PM 5PM-12AM Shift.% 12AM - 7AM 8AM-5PM 5PM-12AM Shift EMS Calls By Time of Day 6.% 5.14% 4.% 2.% 18.86% 31.%.% 12AM - 7AM 8AM-5PM 5PM-12AM Shift

11 Number of Responses Number of Responses Number of Responses CUSTOMER SERVICE SURVEY Returned Surveys Overall Satisfaction Returned Not Returned Not Deliverable Deceased % "very satisfied" 1% either "satisfied or "very satisfied" Too Slow Response: Did We Respond Quickly? Most of the respondents were happy with our response times and felt that we got there "very fast" Anomaly Very Fast Anomaly indicates a response that was not supported by previous answers on survey. Were our Actions Professional? 98% of respondents felt that our actions were professional! Yes No No Answer

12 Number of Responses Number of Responses Were we courteous in our actions? 1% of respondents felt that we were courteous 1 8 Were our personel competent in their actions? 98% of respondents felt that we were competent in our actions Yes No No Answer Yes No No answer Customer Service Comments: The two responders were knowledgeable and did an excellent job taking care of our baby and keeping us calm and informed! Thank you! I don t know what I would have done without your service. Everyone was so receptive and kind. They made many trips due to Vincent falling and we appreciate their quick kind response. Outstanding! We are blessed to have such professional services in our community. Thank you! Thanks to these first responding gentlemen and their quick action. I'm alive today. Thanks! The technicians were so wonderful with my 2 year old. She wasn t scared one bit. Thank you for making a difficult time easier.