HPE Modular Cooling System 200 User Guide

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1 HPE Modular Cooling System 200 User Guide Abstract This document is for the person who installs racks and rack products. This procedure is performed only by trained personnel. Hewlett Packard Enterprise assumes you are qualified in performing installations and trained in recognizing hazards in rack products. Part Number: R November 2015 Edition: 3

2 Copyright 2013, 2015 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Restricted rights legend Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS for DOD agencies, and subparagraphs (c) (1) and (c) (2) of the Commercial Computer Software Restricted Rights clause at FAR for other agencies. Hewlett Packard Enterprise, Palo Alto, CA , USA Hewlett Packard Enterprise, HQ-TRE, Boeblingen, Germany

3 Contents Overview... 5 Introduction... 5 Configuration factors... 7 Optimum environment and site preparation... 7 Safety information... 7 Installation... 8 MCS-200 kit contents... 8 Hardware kit contents... 9 Required tools... 9 Installing the MCS Powering up and configuring the unit Configuring the IP address through the web interface Connecting water to the facility Automatic Door Release Kit Automatic Door Release Kit Overview Automatic Door Release Kit Management module Management module overview Management module components Accessing the management module through a terminal emulation program Logging in through the terminal emulation program Accessing the management module through the web interface Web interface requirements Logging in through the web interface Connecting an alarm device to the management module alarm relay Serial interface HPE Modular Cooling System Utility overview Main menu Configuring HyperTerminal Configuring Minicom Operator display Operator display overview Operator display components Warning and alarm messages Frequently asked questions MCS-200 frequently asked questions Troubleshooting MCS-200 troubleshooting Specifications MCS-200 specifications Thermal and air flow performance Environmental specifications HPE mm Rack specifications Replaceable parts and maintenance and service information Obtaining replaceable parts Maintenance and service Air and water heat exchanger maintenance Contents 3

4 Water quality and leveling requirements, and condensation management Water quality requirements and specifications Acceptable water quality specifications Frost damage Water precautions Plumbing materials to avoid Leveling requirements Condensation management Support and other resources Accessing Hewlett Packard Enterprise Support Information to collect Accessing updates Websites Customer Self Repair Remote support Regulatory compliance notices Safety and regulatory compliance Acronyms and abbreviations Documentation feedback Index Contents 4

5 Overview Introduction The Modular Cooling System 200 is an air and water heat exchanger that removes high levels of excess heat generated by equipment installed in the racks. The installed equipment takes in cold air through the front of the closed MCS-200 and uses the air for internal cooling. After the air has been warmed, the MCS-200 expels the air through the rear vents. Hewlett Packard Enterprise provides several components to complement or complete your MCS-200. For more information, see the Modular Cooling System 200/100 Options Installation Guide. The following illustrations include optional components. Unit side view Item Reference 1 Condensation pump 2 Condensation pump controller 3 Control valve 4 Flow meter 5 Humidity sensor Overview 5

6 Item Reference 6 Rear extension 7 Heat exchanger unit 8 TFT touchscreen display 9 Fan units (4 fans by default, 6 fans maximum) 10 Management module Unit top view NOTE: For easier viewing, the canopies were removed in the previous illustration. Item Reference 1 Water module 2 Fan module 3 Condensation pump transformer 277v (optional) 4 AC transfer switch 5 Emergency door opening Overview 6

7 Configuration factors Optimum environment and site preparation CAUTION: Contaminated water might cause decreased cooling capacity or disruption in service. The water flowing into the MCS-200 unit must meet the guidelines stated in the Modular Cooling System 200/100 Site Preparation Guide. The MCS-200 warranty does not cover damage caused by contaminated water. IMPORTANT: Before you begin the installation process, review the Modular Cooling System 200/100 Site Preparation Guide. To provide optimum performance with minimum maintenance, your unit must meet environmental requirements. The Modular Cooling System 200/100 Site Preparation Guide provides information about planning your unit configuration efficiently and organizing your site location before delivery of your MCS-200 unit. To route water lines to your MCS-200 unit, use one of the following methods: Through an opening in the raised floor Lying on top of the floor Through the top of the MCS-200 unit For more information on routing the water lines, see the Hook Up Kit installation instructions in the Modular Cooling System 200/100 Options Installation Guide. Safety information The Modular Cooling System 200/100 is tested to the maximum pressure (PS) of 8 bar (116 PSI) without fluid trapped inside by closed, external valves. If valves are installed on the external pipe work that could potentially trap fluid inside the MCS-200 unit, special precautions must be taken. To prevent severe plumbing failure due to extreme pressure, use an expansion tank with a preinstalled safety valve in the plumbing circuit connected to the unit. Configuration factors 7

8 Installation MCS-200 kit contents MCS-200 unit installed on Rack (1) Automatic Door Release kit (1) Rear plate cover (1) Condensation hose (blue) (1) Condensation hose (clear)* (1) Power cord, 4 m (13.1 ft), L6-20 to Walther Procon series A5 connector (2) Power cord, 4 m (13.1 ft), IEC-309 to Walther Procon series A5 connector (2) CAT5e cable, 7.62 m (25 ft) (1) USB program cable* (1) Access panel (1) Bracket (2) M6 trilobe flathead screw (2) M6 flathead screw (2) *This item might ship preinstalled on the MCS-200 unit rather than in the standard kit contents package. Installation 8

9 Hardware kit contents If any of the following items are missing or damaged, contact your Hewlett Packard Enterprise authorized reseller. Item Description Quantity 1 M6 screws 24 2 M6 cage nuts Cage nut tool T-25 bit socket Allen key 4 Door/side panel key 2 5 Quarter turn hook and loop strap 10 6 Leveling pads 4 Extra hardware might be included for your convenience. Required tools The following tools are required for installation: Flat blade screwdriver #2 Phillips screwdriver Adjustable wrench T-25 Torx screwdriver T-30 Torx screwdriver Bubble level Hose wrenches (2) 1 1 Installation 9

10 Installing the MCS-200 WARNING: The MCS-200 unit and rack are shipped together on a heavy duty shock pallet weighing approximately 1600 kg (3600 lb). Hewlett Packard Enterprise recommends hiring professional movers to move the heavy duty shock pallet, remove the MCS-200 unit and rack from the pallet, and move the MCS-200 unit and rack to the final location. CAUTION: Contaminated water might cause decreased cooling capacity or disruption in service. The water flowing into the MCS-200 unit must meet the guidelines stated in the Modular Cooling System 200/100 Site Preparation Guide. The MCS-200 warranty does not cover damage caused by contaminated water. IMPORTANT: Because the MCS-200 unit consumes a large quantity of water, do not operate the MCS-200 unit from a public water system such as one that supplies drinking water. For water conservation purposes, to cool the MCS-200 unit, use only recycled water systems. IMPORTANT: Before you begin the installation process, review the Modular Cooling System 200/100 Site Preparation Guide. 1. Install the Modular Cooling System Hook Up Kit. 2. Read the unpacking instructions on the MCS-200 packaging material. 3. Using four or more people, remove the MCS-200 unit and rack from the pallet. 4. Roll the MCS-200 unit and rack to the final location. WARNING: To avoid tipping the MCS-200 unit over, make sure the leveling feet are lowered when the MCS-200 is equipped, serviced, and operated 5. To adjust the leveling feet and level the MCS-200 unit, use a bubble level. Installation 10

11 6. Plug the network cable into the RJ-45 connector on the transfer switch in the top of MCS-200 unit. 7. Plug the other end of the network cable into your network connection outlet. WARNING: Before you connect the power cords to a power source, be sure that the unit is properly grounded for potential equalization caused by high leakage current. IMPORTANT: Do not connect the power cords into a power supply. 8. Plug the primary power cord into the power connector on the left at the power distribution inside the MCS-200 unit. Installation 11

12 WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Unplug the power cord from the power supply to disconnect power to the equipment. Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the storage system. 9. If you are using a secondary power cord, plug it into the power connector on the right. 10. Guide the other ends of the power cords through the MCS-200, and then plug them into an appropriate power source. 11. Install the Automatic Door Release kit hardware. For more information, see the Modular Cooling System 200/100 Rack Options Installation Guide. 12. If the rear extension is installed, this step is optional. Using two M6 trilobe flathead screws, secure the two brackets to the MCS-200 unit frame. For more details on how to install the brackets, see the Modular Cooling System 200/100 Options Installation Guide. Installation 12

13 13. Align the access panel with the two brackets. 14. Using two M6 flathead screws, secure the access panel to the brackets on the MCS-200 unit frame. Powering up and configuring the unit The following configuration section refers to both MCS-100 and MCS-200 units. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Unplug the power cord from the power supply to disconnect power to the equipment. Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the storage system. 1. Plug the power cords into an appropriate power source. 2. Connect the network cable to your network infrastructure. NOTE: If you have a DHCP server, you can change the IP address through the web interface instead of through the serial port. For more information, refer to "Configuring the IP address through the web interface." 3. Using the serial cable provided, connect a PC with a serial port or an asynchronous terminal to the serial communication port on the management module. 4. Access the management module through a terminal emulation program, such as HyperTerminal ("Configuring HyperTerminal" on page 42) or Minicom. 5. Confirm that you have set the following parameters to access a terminal emulation program: o Bits per second: 9600 o Data bits: 8 o Parity: none o Stop bits: 1 o Flow control: none 6. Log in to the HPE Modular Cooling System Configuration Utility: Installation 13

14 a. In the login field, enter the user name. The default user name is Admin. b. In the password field, enter the password. The default password is Admin. The Main Menu screen appears. 7. Enter the product ID and serial number. The product ID and 10-digit serial number are located on a label inside the rear MCS-200 unit door. Installation 14

15 a. From the Main Menu screen, enter 3 Factory Default. The Default Product Identification screen appears. b. To set the product ID, enter 2 Product ID MCS. c. To set the serial number, enter 3 Serial Number MCS. d. To return to the Main Menu screen, press Esc. 8. Change the DHCP configuration, and then enter the IP address, IP subnet mask, and gateway: Installation 15

16 a. From the Main Menu screen, enter 1 Network Configuration. The Menu Network Configuration screen appears. Installation 16

17 b. Enter 1 IP Configuration. The IP Configuration screen appears. c. To disable DHCP, enter 4 Enable/Disable DHCP. d. Enter 1 IP Address, and then enter the new IP address. e. Enter 2 IP Subnet mask, and then enter the IP subnet mask. f. Enter 3 IP Def. Router, and then enter the gateway. 9. Activate the values: Installation 17

18 a. Return to the Main Menu Network Configuration screen. b. Enter 4 Activate Actual Values. c. To reboot, at the prompt, enter y. You must reboot to activate the IP settings, product ID, and serial number values. 10. Access the Management module through the web interface: a. Launch a supported browser. The browser window appears. b. In the Address field (Microsoft Internet Explorer) or the Location field (Firefox Mozilla), enter (where ipaddress is the IP address of the management module). The login screen appears. 11. Log in through the web interface: a. Enter the user name in the User Name field. The default user name is Admin. b. Enter the password in the Password field. The default password is Admin. Installation 18

19 c. Click Sign In. 12. Click Setup>Accounts, and then change the default Web Admin and Web User passwords. 13. Click Save Settings. 14. Optional, but Hewlett Packard Enterprise-recommended: Click Setup>Management>Remote Access, and then select SSL Enable. Installation 19

20 15. Optional: Enter an SSL key. 16. Click Save Settings. 17. To set up your trap receivers, click Setup>Management>Trap Receivers. 18. Click Save Settings. Installation 20

21 19. Optional, but Hewlett Packard Enterprise-recommended: To set up your SNMP managers, click Setup>Management>SNMP Managers. 20. Click Save Settings. 21. For more information on adjusting the management module settings through the web interface, see the Modular Cooling System Web Interface User Guide located on the Documentation CD shipped with this product. Configuring the IP address through the web interface 1. View the IP address received from DHCP on the operator display. 2. Access the Management module through the web interface: a. Launch a supported browser. The browser window appears. b. In the Address field (Microsoft Internet Explorer) or the Location field (Mozilla Firefox), enter (where ipaddress is the IP address of the management module). The login screen appears. 3. Log in through the web interface: a. Enter the user name in the User Name field. The default user name is Admin. b. Enter the password in the Password field. The default password is Admin. Installation 21

22 c. Click Sign In. 4. Click Setup>Network. a. To disable DHCP, click the radio button. The default setting is enabled. Whenever you make a change regarding DHCP, you must restart the server. A new screen will appear prompting you to restart. To restart the server immediately, select Yes. To return to the Network screen, select No. b. Click Save Settings. c. In the IP Address field of the management module, change the IP address. d. Change the network mask of the management module. e. Change the default gateway of the management module. f. Click Save Settings. A new screen appears, indicating that the server must be restarted for the changes to take effect. If any new settings are saved, the server restarts automatically. Installation 22

23 g. Log in to the new IP address. 5. Click Setup>Accounts, and then change the default Web Admin and Web User passwords. 6. Click Save Settings. 7. (Optional, but Hewlett Packard Enterprise-recommended) Click Setup>Management>Remote Access, select SSL Enable. 8. (Optional) Enter an SSL key. 9. Click Save Settings. Installation 23

24 10. To set up your trap receivers, click Setup>Management>Trap Receivers. 11. Click Save Settings. 12. (Optional, but Hewlett Packard Enterprise-recommended) To set up your SNMP managers, click Setup>Management>SNMP Managers. 13. Click Save Settings. For more information on adjusting the management module settings through the web interface, see the Modular Cooling System 200/100 Web Interface User Guide. Connecting water to the facility CAUTION: Before attaching the hoses to the MCS-200 unit, verify that the water supply and return are closed. Water that leaks into the unit can cause significant damage. CAUTION: Do not over tighten the connection. Tightening the connection too much might damage the gaskets. NOTE: The MCS-200 unit is equipped with a failed-open control valve. For water to flow through the unit without restrictions during the initial water hook up, Hewlett Packard Enterprise recommends that the control valve is set manually to Open through the web interface. Installation 24

25 1. Route the water hoses from the Modular Cooling System Hook Up Kit through the floor cut-out, and then use a hose wrench to install each main hose to the MCS-200 unit. For information on floor cut out dimensions, see the Modular Cooling System 200/100 Site Preparation Guide. 2. Route the two drain hoses to the drain collection system catch basin: a. Install and route the blue drain hose into either the water return line or the gravity drain collection system catch basin. b. Route the preinstalled clear drain hose into the gravity drain collection system catch basin. c. Position the gravity drain collection system below the water collection pan, enabling gravity to draw the water out of the water collection pan and into the gravity drain collection system basin. 3. Log in to the web interface: a. Enter the user name in the User Name field. The default user name is Admin. b. Enter the password in the Password field. The default password is Admin. Installation 25

26 c. Click Sign In. 4. Click Setup>Advanced. 5. In the Temperature Control field, select Manual, and then click Save Settings. You can now set the Fan Speed Target and Water Valve fields manually. 6. In the Water Valve field, to open the valve completely, enter 100, and then click Save Settings. Installation 26

27 7. Turn on the water by opening the ball valves at the facility water line connections. 8. In the web interface, click the Home tab. 9. To verify that the water source is available and turned on, select the Overview menu, and then verify the Water Flow status. Installation 27

28 10. If necessary, remove trapped air from the heat exchanger by opening the bleeder valve on the top rear side of the cooling unit. To verify that the heat exchanger is bleeding correctly, verify that a few drops of condensation pass through the clear tube. 11. After you have verified the flow and removed the air, in the web interface, click Setup>Advanced. 12. In the Temperature Control field, select Automatic, and then click Save Settings. The installation is complete. Installation 28

29 Automatic Door Release Kit Automatic Door Release Kit Overview The Automatic Door Release Kit is designed as a safety mechanism in the event that the MCS-200 unit shuts off unexpectedly. If the MCS-200 unit shuts off unexpectedly, the electromagnetic locks on the front door, the rear master door, and the rear slave door are immediately deactivated. This deactivation of the electromagnetic locks will cause the release springs on each door to spring the rack doors open and allow air flow and cooling to the servers in the rack. The Automatic Door Release Kit is included with your MCS-200 unit. For specific installation instructions, see the Modular Cooling System Automatic Door Release Kit Installation Instructions included with the kit. Automatic Door Release Kit To view the Automatic Door Release hardware installation instructions, see the Modular Cooling System Rack Options Installation Guide. To enable the automatic door release: 1. Click Setup>Advanced. 2. In the Emergency Door Opening field, select Enable. When the function has been enabled, an indicator appears on the Home tab showing the current status of the rack doors. Also, a new button appears on the Advanced tab, enabling you to test the feature. Automatic Door Release Kit 29

30 To test the Automatic Door Release feature: 1. At the bottom of the screen, click the Door Opening Test button. A new screen appears. 2. Choose one of the following: o o To begin the test and open the rack doors, click OK. To return to the Advanced screen, click Quit. NOTE: To avoid an increase in relative humidity, after completing the Door Opening test, be sure the doors are closed. To verify that the doors are closed, go to the Home screen. NOTE: You can also perform this test from the Operator Display. Automatic Door Release Kit 30

31 Management module Management module overview The Modular Cooling System has a management module, which can be accessed remotely through the web interface. The management module analyzes, queries, and manages various measurements and warning and alarm messages from the unit. The management module (on page 31) analyzes measurements provided by each sensor or module, generates any necessary warning or alarm messages, and then sends them to the web interface. When a new warning or alarm occurs, the warning and alarm messages (on page 44) appear on the operator display as well as on the web interface Alarms menu and Alarm History menu. An alarm relay is also activated (if installed on the unit and enabled in the appropriate web interface menu), and an audible alarm is signaled by the internal beeper (if enabled in the appropriate web interface menu). The management module performs regulation operations such as: Retrieving all measurements from the fan units and the water units in cycles, approximately once per second (temperature, fan speed, and chilled water flow rate) Analyzing all measurements and generated alarm and warning messages Calculating heat removed from the water flow rate and temperature of the water supply and return Measuring water flow rate Regulating the server air inlet temperature by controlling the water flow Sending control settings for fan speeds back to the MCS-200 unit Sending various system values to the web interface The web interface displays various measurements and warning and alarm messages (on page 44) from the management module. Also, various system values can be set through the web interface and sent to the management module. For more information about the web interface, see the Modular Cooling System Web Interface User Guide. The following values can be set through the web interface and sent to the management module: Server Intake Temperature Set Point Target value used by the management module for server intake regulation High Temperature Threshold Temperature difference above Server Intake Temperature Set Point for temperature-critical alarm message Warning Temperature Threshold Temperature difference above Server Intake Temperature Set Point for temperature warning message Low Temperature Threshold Temperature difference below Server Intake Temperature Set Point for temperature warning message The following values are displayed in the web interface for information only: Fan Speed Displays the fan speed percentage Water Valve Displays the water valve state Fan Module Displays the Server Intake and Server Exhaust Temperature as well as the RPM of each fan Management module 31

32 Water Inlet Temperature Displays the temperature of the water coming into the MCS-200 unit to be used to cool the servers Water Outlet Temperature Displays the temperature of the water after removing the server heat Water Flow Displays the value of the water flow in liters/gallons per minute Management module components The management module is located on the lower front of the MCS-200 unit, behind the front door. Item Reference Description 1 C key Used to confirm warnings, critical alarms, and configuration setting changes, as well as to turn off the audible alarm. To confirm these situations, press and hold the C key for five seconds, or click the Clear Alarms button on the Setup tab>general menu on the web interface. 2 Power/alarm LED Used to indicate the internal status of the management module, and to signal warnings and critical alarms. If the LED is green, the management module has power, and conditions are normal. If the LED is green and blinking, communication is taking place. If the LED is yellow, a warning has been issued. If the LED is red, a critical alarm has been issued. If the LED is blinking green, yellow and red, then a configuration setting change has been made. To save the new configuration settings to the internal memory of the management module, press and hold the C key for five seconds. If the LED is off, the management module has no power. 3 Mini USB connection Used for USB connections for initial setup. Accessing the management module through a terminal emulation program 1. Verify that a serial cable is connected between the management module and a host computer. Management module 32

33 2. Launch a terminal emulation program such as HyperTerminal ("Configuring HyperTerminal" on page 42) or Minicom. For information about configuring the management module, see the Modular Cooling System Web Interface User Guide. 3. Log in through the terminal emulation program ("Logging in through the terminal emulation program" on page 33). Logging in through the terminal emulation program 1. Enter the user name in the login field. The default user name is Admin. 2. Enter the password in the password field. The default password is Admin. The Main Menu screen appears. Accessing the management module through the web interface 1. Launch a supported browser. The browser window appears. 2. In the Address field (Microsoft Internet Explorer) or the Location field (Mozilla), enter one of the following: number] -orhttps://hostname[:port number] (if SSL is enabled) where hostname is the IP address of the management module and port number is the port number if using a port other than the default 80 for http and 443 for https. The login screen appears. Management module 33

34 3. Log in through the web browser ("Logging in through the web interface" on page 34). Web interface requirements The following table lists the minimum requirements necessary to operate the web interface. Component Requirement Web browser on a client Microsoft Internet Explorer 8.0 Red Hat Linux operating system (32-bit only) SUSE Linux operating system (32-bit only) Mozilla Firefox 4.0 Monitor resolution Minimum supported resolution of 1024 x 768, 16-bit high color. (Maximize the browser window for optimal display.) Desktop resolution SLES 11 Mozilla Firefox To configure the desktop resolution: 1 Right-click the mouse, and select Configure Desktop. 2 Select 1152 x Select 75 Hz. Logging in through the web interface 1. Enter the user name in the User Name field. The default user name is Admin. NOTE: Passwords are case-sensitive. 2. Enter the password in the Password field. The default password is Admin. 3. Choose one of the following options: o Click Sign In. The Modular Cooling System web interface appears. o To clear the credentials, click Clear. Management module 34

35 For instructions on changing the password, see the Modular Cooling System Web Interface User Guide. Only one Admin session and one User session are supported at a time. If a second session is initiated (after successful login) or a console session timeout occurs, sessions can be terminated. In both situations, the existing session is terminated and the login screen appears. Admin session logins, logouts, and terminations are recorded in the Event Log menu. The console session timeout length can be enabled, disabled, or modified in the Remote Access tab. The default is 30 minutes. Management module 35

36 Connecting an alarm device to the management module alarm relay An alarm device can be connected to the management module alarm relay through the RJ-12 connector. You can enable or disable the alarm relay for specific alarms and warnings through the web interface. 24 V DC up to 100 ma is available directly from the management module or the alarm relay can switch up to 30 V at 1 A. For more information, see the Modular Cooling System 200/100 Web Interface User Guide. NOTE: The connection to the alarm relays is hard wired. For more information, see connection description on the management module. Alarm relay item Type of alarm relay Maximum current consumption Maximum voltage Specification Potential-free change-over contact 100 ma with internal or 1 A with external power connection DC, 24 V internal or DC, 30 V with external power connection Management module 36

37 Serial interface HPE Modular Cooling System Utility overview The Modular Cooling System Configuration Utility is used for entering network settings, accessing controls, reviewing the details on the info page, and resetting to factory defaults. First, log in to a terminal emulation program. ("Logging in through the terminal emulation program" on page 33) After you have successfully initiated a terminal emulation session, the Modular Cooling System Configuration Utility appears. Open a submenu by entering the corresponding option number at the prompt. Enter or change configuration information by following the onscreen prompts. Press Esc or enter 0 at the submenu prompt to go to the previous menu. -or- Press Esc or enter 0 at the main menu prompt to exit the utility. The management module must be reset before configuration changes can take effect. Main menu Serial interface 37

38 Option number Submenu Description 1 Network Configuration Enter or change network properties for the management module. 2 Info Page View parameters for the management module. 3 Factory Default Change parameters back to default settings. Menu Network Configuration submenu Option number Submenu Description 1 IP Configuration Enter or change the IP configuration for the management module. 2 Change Passwords Enter or change the passwords for the management module. 3 HTTP/Console Timeout [min] Enter or change the minimum HTTP/console timeout for the management module. 4 Activate Actual Values Select to accept changes and restart the unit. Serial interface 38

39 IP Configuration submenu Option number Submenu Description 1 IP Address Enter or change the IP address for the management module. 2 IP Subnet mask Enter or change the subnet mask for the management module. 3 IP Def. Router Enter or change the default router for the management module. 4 Enable/Disable DHCP Select to enable or disable DHCP. Serial interface 39

40 Change Passwords submenu Option number Submenu Description 1 Console Password 'Admin' Change the Admin password. 2 FTP Password 'ftpuser' Change the FTP user password. 3 FTP Password 'ftpadmin' Change the FTP Admin password. 4 HTTP Password 'User' Change the HTTP user password. 5 HTTP Password 'Admin' Change the HTTP Admin password. Serial interface 40

41 Info page The Info page displays the following parameters: IP Address Subnetmask Router/Gateway MAC Address SysName SysContact SysLocation Software Version Hardware Version Firmware Serial Number Manufacture Date CMC-Info Serial interface 41

42 Factory Default submenu Option number Submenu Description 1 Set to Factory Default Set the management module to factory default. 2 Product ID MCS Set the MCS unit product ID. 3 Serial Number MCS Set the MCS unit serial number. Configuring HyperTerminal 1. From the Microsoft Windows desktop menu, click Start>All Programs>Accessories>Communication>HyperTerminal. The Connection Description window appears. 2. Enter a description and select an icon for the connection. The Connect To window appears. 3. Select the Com port through which to connect. The Com Properties window appears. 4. Select the following parameter values. Parameter Value Transmission 9600 Bps rate Data bits 8 Parity Stop bits 1 Flow control None None Serial interface 42

43 5. When a connection is established, press Enter and then log in. The Main menu for the management module appears. Follow the onscreen options to configure the management module. Configuring Minicom NOTE: The following example uses Red Hat Linux 3.0. For more information, refer to your Linux operating system Help or documentation. IMPORTANT: Minicom is a utility that is loaded during the installation of Linux. However, if you do not select the option to install the Linux Utilities during the operating system installation, you cannot use Minicom without downloading the Minicom X.X.i386.rpm file from the Red Hat website. (Refer to the procedure for installing RPMs on the Red Hat website.) 1. Log in to a Linux console, or open a terminal and enter minicom-s at the command prompt. The Configuration menu appears. 2. Select Serial Port Setup. The Change which setting? menu appears. 3. Select Option A (Serial Device). Manually change the device type from "dev/modem" to "/dev/ttys0" and press Enter. 4. Select Option E (Bps/Par/Bits). The Comm Parameters menu appears. 5. Select E (Speed 9600 Bps), and press Enter. The designation N1 appears next to Option E. 6. Select Option F (Hardware Flow Control). 7. Be sure that the Change which setting? menu is configured as follows: o A Serial Device: /dev/ttys0 o B Lockfile Location: /var/lock o C Callin Program: o D Callout Program: o E Bps/Par/Bits: N1 o F Hardware Flow Control: No o G Software Flow Control: No 8. Press Enter to return to the Configuration menu. Scroll down to the Save setup as default option, and press Enter. Scroll down the Configuration menu to the Exit from the Minicom option, and press Enter. 9. From the command prompt, enter Minicom. As soon as a connection is established, press Enter and log in. The Main menu for the management module appears. Follow the onscreen options to configure the management module. Serial interface 43

44 Operator display Operator display overview The operator display provides information on the system operation, viewable on the outside of the MCS-200 front door. When the management module issues an alarm or warning, the warning and alarm messages display ("Warning and alarm messages" on page 44) on the operator display, as well as on the web interface Alarms menu and Alarm History menu. Operator display components The operator display on the front door of the MCS-200 unit has a digital touch-screen. To scroll through the menu options, press the appropriate button on the bottom of the screen. Warning and alarm messages The following tables describe the possible warning and alarm messages that the MCS-200 unit sends to the management module. These messages appear on the operator display and on the web interface Alarms menu and Alarm History menu. Fan unit failed or not installed Indicators Meaning Operator display alarm message Fan 1, 2, 3, 4, 5, or 6 Failed Web interface alarm message Fan 1, 2, 3, 4, 5, or 6 Failed or Not Installed Condition Fan 1, 2, 3, 4, 5, or 6 is running at less than the minimum RPM Sensors Fan 1, 2, 3, 4, 5, or 6 SNMP notification Warning Type of message Warning Solution: Operator display 44

45 1. Remove the fan unit. 2. Reinstall the same fan unit. If the warning message does not clear after the module is reseated, replace the fan unit with a CSR part. For more information on CSR parts, see "Replaceable parts and maintenance and service information (on page 58)." HEX (heat exchanger unit) temperature in failed (Server Intake Temperature failed) Indicators Operator display alarm message Web interface alarm message Condition Sensors SNMP notification Type of message Meaning HEX1, HEX2, or HEX3 Temp. In Failed Top Heat Exchanger Intake Air Temperature Sensor to Server Failed Temperature reading is beyond limit (possible open circuit) HEX1, HEX2, or HEX3 sensors (This value is the water to air heat exchanger unit temperature of the intake to the servers.) Warning Warning Solution: Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( HEX temperature out failed (Server Exhaust Temperature failed) Indicators Operator display alarm message Web interface alarm message Condition Sensors SNMP notification Type of message Meaning HEX1, HEX2, or HEX3 Temp. Out Failed Top Heat Exchanger Exhaust Air Temperature Sensor from Server Failed The temperature reading is beyond limit (possible open circuit) Fan 1, 2, 3, 4, 5 or 6 sensors (This value is the fan unit temperature of the exhaust from the servers.) Warning Warning Solution: Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( Low water flow Indicators Operator display alarm message Web interface alarm message Condition Modules SNMP notification Type of message Meaning Water flow Low Water flow Low No or low water flow Water group Warning Warning Solution: Verify the water supply. Water temperature input is out of range Operator display 45

46 Indicators Operator display alarm message Web interface alarm message Condition Sensors SNMP notification Type of message Meaning Water Temp. In Failed Water Unit Temperature Input Out of Range Water temperature sensor is not working properly (possible open circuit). Water group sensor Warning Warning Solution: 1. Verify the water supply. 2. Verify whether the water temperature is below or above the water temperature expected range. 3. Contact your building supervisor. 4. Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( Water temperature output is out of range Indicators Operator display alarm message Web interface alarm message Condition Sensors SNMP notification Type of message Meaning Water Temp. Out Failed Water Unit Temperature Output Out of Range Water temperature sensor is not working properly (possible open circuit). Water group sensor Warning Warning Solution: 1. Verify the water supply. 2. Verify whether the water temperature is below or above the water temperature expected range. 3. Contact your building supervisor. 4. Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( Water flow sensor is not working properly Indicators Operator display alarm message Web interface alarm message Condition Sensor SNMP notification Type of message Meaning Water flow Sensor? Water flow Sensor Value Out of Range Water flow sensor is not working properly. Water group Warning Warning Solution: 1. Verify the water supply. 2. Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( Water flow valve is closed Operator display 46

47 Indicators Operator display alarm message Web interface alarm message Condition Modules SNMP notification Type of message Meaning Water Valve? Water Valve Failed Water flow valve is closed, and water flow is detected. Water group Warning Warning Solution: 1. Verify the water valve is closed. 2. Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( Leak detector sensor is not working properly Indicators Operator display alarm message Web interface alarm message Condition Sensors SNMP notification Type of message Meaning Leak detector? Leak detector Failed Leak detector sensor is not working properly. Leak detector sensor Warning Warning Solution: Contact Hewlett Packard Enterprise, or see the Hewlett Packard Enterprise website ( Uneven heat load Indicators Operator display alarm message Web interface alarm message Condition Sensors SNMP notification Type of message Meaning Heat Load? Heat Load Warning Measured air temperature values are dramatically different from top to bottom. Air temperature sensors Warning Warning Solution: 1. Verify that nothing is blocking the heat path. 2. Verify that the server is loading. 3. Adjust the Temperature Difference for Heat Load Warning in the Advanced tab. Heat overload condition (High Temperature Threshold field) Indicators Operator display alarm message Web interface alarm message Condition Meaning Temperature too high Temperature too high Heat overload condition Operator display 47

48 Indicators Modules or sensors SNMP notification Type of message Meaning The average server air temperature is above the temperature assigned in the web interface Intake Temp tab High Temperature Threshold field. Critical Alarm Solution: 1. Verify the water inlet temperature. 2. Verify that the flow matches the specifications required for heat load. 3. Adjust the temperature assigned in the web interface Intake Temp tab High Temperature Threshold field. Leakage detected Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Leakage Detected Leakage Detected Leak is detected Leakage detector actuated Critical Alarm Solution: 1. Open the rack doors. 2. Power down the rack-mounted components. 3. Turn off the water to the MCS-200 unit. 4. Locate and correct the leak. Communication failure Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Comm. Failure I²C Comm. Failure I²C The management module cannot communicate with the MCS-200 unit sensors. Any module or sensor Critical Alarm Solution: Power cycle the management module. If the alarm message continues to appear, replace the management module with a CSR part. For more information on CSR parts, see "Replaceable parts and maintenance and service information (on page 58)." Temperature below threshold (Low Temperature Threshold field) Indicators Operator display alarm message Web interface alarm message Meaning Temperature too low Temperature too low Operator display 48

49 Indicators Condition Sensors SNMP notification Type of message Meaning The average server air temperature is lower than the temperature assigned in the web interface Intake Temp tab Low Temperature Threshold field. Air temperature sensor Warning Warning Solution: 1. Verify water flow matches specifications required for heat load. 2. Verify whether the water temperature is below the expected range. 3. Adjust the temperature assigned in the web interface Intake Temp tab Low Temperature Threshold field. 4. Contact your building supervisor. Temperature above threshold (Warning Temperature Threshold field) Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Temperature Warning Temperature Warning Average server air temperature is above the temperature assigned in the web interface Intake Temp tab Warning Temperature Threshold field Air temperature sensor Warning Warning Solution: 1. Verify water flow matches specifications required for heat load. 2. Verify whether the water temperature is above the expected range. 3. Adjust the temperature assigned in the web interface Intake Temp tab Warning Temperature Threshold field. 4. Contact your building supervisor. Emergency Door Opening due to Water Flow Loss (0 l/min; 36/34/35 C) (0 gal/min; 97/93/95 F) Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Emergency Door, Flow Emergency Door Opening due to Water Flow Loss (0 l/min; 36/34/35 C) (0 gal/min; 97/93/95 F) The interface alarm message displays the temperatures of the fans so that you can see which temperature has been exceeded and caused the alarm. The water flow loss emergency door opening temperature threshold has been exceeded or the water flow is less than 2 l/min (.5283 gal/min). Server Intake Temperature, Water Flow Meter Critical Alarm Solution: 1. Verify the water supply and that the MCS-200 unit is receiving water. 2. Verify that the water pressure delta is accurate. Operator display 49

50 3. Verify that the water flow loss emergency door opening temperature threshold is not less than 5 C (41 F) above or more than 20 C (68 F) above the Server Intake Temperature Set Point. 4. Adjust the temperature in the Server Intake Temperature Set Point or the Water Flow Loss Emergency Door Opening Temperature Threshold fields to prevent false alarms. IMPORTANT: Use caution when entering temperatures in the Emergency Door Opening fields. Setting the temperature thresholds too low might cause the MCS unit to shut down. Emergency Door Opening due to High Temperature (35/36/38 C) (95/97/100 F) Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Emergency Door, Heat Emergency Door Opening due to High Temperature (35/36/38 C) (95/97/100 F) The interface alarm message displays the temperatures of the fans so that you can see which temperature has been exceeded and had caused the alarm. The High Temperature Emergency Door Opening Threshold has been exceeded. Server Intake Temperature Critical Alarm Solution: 1. Verify the water supply and that the MCS-200 unit is receiving water. 2. Verify that the High Temperature Emergency Door Opening Threshold is not less than 5 C (41 F) above or more than 20 C (68 F) above the Server Intake Temperature Set Point, or that it is not below the Water Flow Loss Emergency Door Opening Temperature Threshold. 3. Adjust the temperature in the Server Intake Temperature Set Point or the Water Flow Loss Emergency Door Opening Temperature Threshold fields to prevent false alarms. IMPORTANT: Use caution when entering temperatures in the Emergency Door Opening fields. Setting the temperature thresholds too low might cause the MCS unit to shut down. The condensation pump has exceeded x cycles Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Excessive moisture The condensation pump has exceeded x cycles The water level has exceeded the permissible level of the condensation pump sensor. Condensation pump sensor Warning Warning Solution: 1. To determine the cause, look for leaks or condensation. 2. If no leaks are found, adjust the temperature in the Excessive Moisture: Condensation Pump Cycles Warning Threshold field. Operator display 50

51 IMPORTANT: Use caution when entering temperatures in the Condensation Pump Threshold fields. Be sure to determine the proper default settings to prevent false alarms, without masking problems with the MCS. Default settings will vary, depending on the humidity level of your data center and the heat load generated by the equipment in the MCS. The condensation pump has run more than x seconds Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Excessive moisture The condensation pump has run more than x seconds The water level has exceeded the permissible level of the condensation pump sensor. Condensation pump sensor Warning Warning Solution: 1. To determine the cause, look for leaks or condensation. 2. If no leaks are found, adjust the temperature in the Excessive Moisture: Condensation Pump Running Time Warning Threshold field. IMPORTANT: Use caution when entering temperatures in the Condensation Pump Threshold fields. Be sure to determine the proper default settings to prevent false alarms, without masking problems with the MCS. Default settings will vary, depending on the humidity level of your data center and the heat load generated by the equipment in the MCS. NOTE: A 24-hour clock starts when the condensation pump runs for the first time in more than 24 hours. A warning is issued if either the cycle threshold or pump running time is exceeded within the 24-hour window. The clock stops and the counters are reset to zero for warning purposes if the thresholds are not exceeded within 24 hours after the last time the condensation pump runs. NOTE: To clear the condensation pump cycles warning, click Cooling System in the left navigation frame to access the Cooling System screen, and then click the Alarms/Warnings tab. Under the Warnings section, set Alarm Reset to Manual and click Save Settings. Then, return to the General menu and click Clear Alarms. This step only clears the warning when the condensation pump is not running. Both doors are open Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Both front and rear rack doors are open. Both doors are open. Both the front and rear rack doors are open. The system shuts down the fans and closes the water valve. Rack door sensor Alarm Alarm Solution: Operator display 51

52 1. Verify that the front and rear doors are closed. 2. Verify that an operating condition has not triggered the automatic door opening feature. NOTE: Be sure your temperature threshold is not set too low. See Emergency Door Opening messages. Water Input Temperature is lower than dew point Indicators Operator display alarm message Web interface alarm message Condition Modules or sensors SNMP notification Type of message Meaning Dew point warning Water Input Temperature lower than dew point Either the front or rear door is open, and the water input temperature is lower than the calculated dew point. The fans automatically switch to 75% of maximum speed. Humidity sensor Warning Warning Solution: 1. Verify that both the front and rear doors are closed. 2. Verify that the server load meets the minimum load specified for inlet water temperature in the Modular Cooling System 200/100 Site Preparation Guide. Operator display 52

53 Frequently asked questions MCS-200 frequently asked questions Question What cooling capacity ranges are available in the MCS-200 unit? Is special IT equipment required for use with the MCS-200 unit? Does the additional heat from the MCS-200 unit increase the room temperature? Can the level of heat removal be regulated in proportion to the waste heat generated? How is water connected to the MCS-200 unit? Can the MCS-200 unit operate with the front or rear door open? Does the MCS-200 unit require maintenance? Is a false floor necessary? Does condensation form? How does the MCS-200 unit control humidity? Does the air flow within the MCS-200 unit produce static electricity? Why do I get an extra line feed sent from Microsoft Windows when I access the serial interface using an serial console switch? Answer The cooling capacity of the heat exchanger unit depends on the water supply temperature and the server inlet set point. The MCS-200 unit is capable of cooling rack-mounted components consuming up to 50 kw of electrical power. No, all IT equipment that uses the front-to-back cooling system (99% of IT equipment) can be used without restriction in conjunction with the v unit. In some cases, up to 10% of the total power supplied to the rack may be lost to the room, depending on the server air setting and the room temperature. Yes, the control system automatically adjusts the water flow and air flow to remove heat generated in the rack. The water is connected to the unit using a 1.25-inch flexible hose and quick-disconnect automatic shutoff hose fittings. For more information, see the Modular Cooling System Hook-Up Kit Installation Instructions. Yes, due to the air curtain effect, the air will function normally with little air lost. When the doors are open during operation, room air mixes with air supplied to the servers. No, assuming that the water quality is maintained, the MCS-200 unit is maintenance-free. For more information about water quality, see the Modular Cooling System 200/100 Site Preparation Guide on the website. No, a false floor is not necessary to operate the MCS-200 unit. For more information, see the Modular Cooling System 200/100 Site Preparation Guide on the website. During normal operation some condensation may form, but the MCS-200 unit condensation control system ensures that the condensation does not reach any rack-mounted components or cause any damage. In most cases, the condensation evaporates prior to reaching the MCS-200 unit condensation control system. There is some room-air interchange, so the moisture content of the air inside the unit is the same as the room. Very low humidity levels in the chilled air may produce static electricity. However, static electricity is not a problem if the MCS-200 unit is operated at the specified settings located in the Modular Cooling System 200/100 Site Preparation Guide and the Environmental specifications section. Enter these commands while logged in as Admin on the serial console switch console port (where port x is the port connected to the MCS management module): port x set out lf=strip port x set flow=xonxof Frequently asked questions 53

54 Question Is water prevented from entering the MCS-200 unit if a pipe breaks? What will happen if water stops flowing to the MCS-200 unit? Can I install an MCS-200 unit to an existing rack in my data center? Can I cool two racks with one MCS-200 unit? Can I install an existing rack in my data center to my MCS-200 unit as my secondary rack? Will my secondary rack have the ability to use the Automatic Door Release Kit? Answer Yes, the MCS-200 unit is physically separate from the server enclosure. Therefore, there is no situation in which water can come directly in contact with the servers. The base unit of each cooling module acts as a condensation tray for water. These trays are connected together, so that any water drains away at once through the condensation drain. Also, each heat exchanger module has a leak and condensation tray that transfers water to the bottom of the MCS-200 unit where it flows to the building condensation return system. If a leak occurs, the integrated leak sensor detects it and an alarm would is issued so that action can be quickly taken. If you have the Automatic Door Release Kit installed and enabled, an alarm will trigger the doors of the rack to open, allowing the servers to be cooled by the room ambient temperature. No, the MCS-200 unit ships with an empty rack. However, Configure to Order (CTO) is available. Yes, the Expansion Rack Kit is available to install to your MCS-200 unit. You can cool a rack on either side of the MCS-200 unit. No, you must order the Expansion Rack Kit to ensure the proper fit and functionality of the secondary rack. Yes, you can install the Automatic Door Release Kit on your Expansion Rack. If the Automatic Door Release function is enabled, it automatically controls the automatic door release functionality of both racks. Frequently asked questions 54

55 Troubleshooting MCS-200 troubleshooting Issue Resolution The water flow is low or not flowing. For more information, see the "Temperature Control settings" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. The fan speed is too low. The fan speed is too high. The average server intake temperature (air going to the servers) is too high. The average server intake temperature (air going to the servers) is too low. The average exhaust temperature (air coming out of the servers) is too high. The average exhaust temperature (air coming out of the servers) is too low. The settings that have been modified through the web interface are not accepted, and the management module LED is blinking red, yellow, or green. The measurement readings on the management module display or web interface seem to be incorrect, and the management module LED is blinking red, yellow, or green. The heat exchanger unit stops operating correctly. For more information, see the "Cooling performance parameters" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. For more information, see the "Cooling performance parameters" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. For more information, see the "Cooling performance parameters" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. For more information, see the "Cooling performance parameters" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. For more information, see the "Cooling performance parameters" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. For more information, see the "Cooling performance parameters" section in the Modular Cooling System 200/100 Web Interface User Guide located on the Documentation CD included with this product. Press and hold the management module C key for five seconds to confirm these settings. Press and hold the management module C key for five seconds to confirm these settings. Remove the corresponding fan unit to keep the Automatic Door Release Kit from holding the rack doors open. Troubleshooting 55

56 Specifications MCS-200 specifications Item Voltage Maximum height (including the rack) Maximum width (including the rack) Maximum depth (including the rack and rack handle) Maximum shipping height (on skid) Maximum shipping width (on skid) Maximum shipping depth (on skid) Net weight (including the empty rack) Shipping Weight (gross with packaging) Effective cooling Rated current maximum Steady state current with maximum fans Cooling medium Prefuse Minimum recommended water inlet temperature Permissible operating pressure pmax Maximum operating noise level Specification 230 VAC +/- 10%, 50 Hz and 277 VAC +/- 10%, 60 Hz cm (79 in) 90.4 cm (35.6 in) maximum 151 cm (59.5 in) (Depth includes rear extension) cm (90.0 in) cm (48.0 in) cm (72.0 in) 478 kg (1,054 lb) Weight includes rear extension, which weighs 30 kg (67 lb). 732 kg (1,614 lb) Weight includes rear extension, which weighs 30 kg (67 lb). 50 kw at 124 l/min (32.8 US gal/min) (L42W10, L20) 230 VAC - 18 Amps 230 VAC Amps water 20A 7 C (45 F) 8 bar (116 psi) 79 db(a) NOTE: The abbreviation L42W10, L20 is part of the type plate information and stands for hot air temperature of 42 C (107 F), chilled water temperature of 10 C (50 F), and cold air temperature of 20 C (68 F). Thermal and air flow performance Maximum thermal and air flow performance parameters Air temperature Inlet to rack-mounted components Single rack Dual rack (Specification per rack) 25ºC (68ºF) 25ºC (68ºF) Specifications 56

57 Maximum thermal and air flow performance parameters Single rack Dual rack (Specification per rack) Chilled water temperature 7º 18 C (45º 64 F) 7º 18 C (45º 64 F) Total rack-mounted component air flow 4,500 cfm (7,650 m3/h) or less at 0 or more pressure drop across the rack mounted components 2,400 cfm (4,050 m3/h) or less at 0 or more pressure drop across the rack mounted components Chilled water flow rate 124 l/min (32.8 US gal/min) 124 l/min (32.8 US gal/min) Chilled water pressure differential at 1.0 bar delta pressure 1.0 bar delta pressure flow needed to meet thermal specifications Heat lost to room Approximately 10% maximum depending on the MCS settings and room temperature Approximately 10% maximum depending on the MCS settings and room temperature Server heat load 50 kw maximum 25 kw maximum Environmental specifications Features Specifications Operating temperature: Recommended 18ºC (64.4ºF) to 27ºC (80.6ºF) Allowable 15ºC to 32ºC (59ºF to 90ºF) Non-operating temperature 0ºC to 60ºC (32ºF to 140ºF) Transit temperature -30ºC to 60ºC (-22ºF to 140ºF), up to 72 hours Storage temperature -20ºC to 60ºC (-4ºF to 140ºF) Operating humidity: Recommended minimum Recommended maximum Allowable range Non-operating humidity Operating altitude Non-operating altitude 5.5 C (41.9 F) dew point 60% relative humidity and 15 C (59 F) dew point 20 to 80% relative humidity (non-condensing) 5 to 95% relative humidity (non-condensing) to 3,048 m (-250 to 10,000 ft) to 9,144 m (-250 to 30,000 ft) NOTE: For safety, the MCS-200 unit is equipped with a dew point sensor and control system which creates an alarm that sounds if the chilled water temperature is lower than the dew point temperature. This condition might create excessive condensation on the heat exchanger. Therefore, the unit must be operated in non-condensing operating conditions. HPE mm Rack specifications U height Width Depth Dynamic load (gross) Static load 42U 598 mm 1,300 mm 1,043 kg 1,361 kg (23.8 in) (47.24 in) (2,300 lb) (3,000 lb) Specifications 57

58 Replaceable parts and maintenance and service information Obtaining replaceable parts For more information on replaceable parts, see the Modular Cooling System Maintenance and Service Guide. 1. Go to the website. ( 2. From the left menu bar, select Support and Troubleshooting Information. 3. In the product field, enter Modular Cooling System, and click Enter. 4. From the Resources section, select Manuals. 5. From the Quick jump to manuals section, select Service and maintenance information. Maintenance and service For information on maintenance and service, refer the website ( Air and water heat exchanger maintenance The air and water heat exchanger requires no maintenance. If particulates are present in the cooling water, a filter must be fitted immediately upstream from the water inlet fittings. Check the functionality of the condensation drainage system regularly. Regularly perform visual inspections for leaks (annually). Replaceable parts and maintenance and service information 58

59 Water quality and leveling requirements, and condensation management Water quality requirements and specifications Closed-loop water must not contain any lime scale deposits or loose debris. The water must have a low level of hardness, particularly a low level of carbon hardness. Filters must be used to remove free floating particulates and be regularly maintained. Additionally, the water must not be so soft that it attacks the materials with which it comes into contact. You must periodically add new fresh water, but also to remove some enriched water. Hewlett Packard Enterprise recommends a #30 mesh filter is recommended for filtering water entering the MCS-200 unit and a 1 µm filter for prolonged performance. Also consider the required set point for the water temperature. Temperatures near or below 0ºC (32ºF) mean that the chilled water plant condenser is very close to or below the freezing point of the water. The chilled water temperature to be supplied to the MCS-200 unit is 5ºC (41ºF). Freezing water can cause a blockage and damage to the unit. Therefore, an additive such as glycol might be necessary to lower the freezing point. However, the heat transfer potential of the water is lower, so the equipment must be derated properly. In a cooling loop, metallic materials in a pipe distribution network are in constant contact with recirculating liquid and can react with impurities to cause corrosion that can develop into leaks or form deposits and blockages. The rate of galvanic corrosion depends on the electrical potential between the two dissimilar metals and the temperature of the liquid. A 10-degree increase in water temperature can double the rate of corrosion. For more information, see the Modular Cooling System Site Preparation Guide on the Hewlett Packard Enterprise website ( Acceptable water quality specifications Closed-loop water must not contain any lime scale deposits or loose debris. The water must have a low level of hardness, particularly a low level of carbon hardness. Filters must be used to remove free floating particulates and regularly maintained. The water must not be so soft that it corrodes the materials that it comes into contact. You must periodically add new fresh water, and remove some of the enriched water. Hewlett Packard Enterprise recommends a #30 mesh filter for filtering water fed to the MCS-200 and a 1 µm filter for prolonged performance. The following values are water quality ranges required for continuous quality of performance. Parameter Range ph 7-9 Specific conductance at 25ºC <2500 µmhos (77ºF) Sulfur (SO4), total <100 ppm Chloride (Cl) <50 ppm Sulfide (S) <10 ppm Hardness (CaCO3), total <200 ppm Iron (Fe), total <3.0 ppm Manganese (Mn), total <0.1 ppm Bacteria <1000 CFUs/ml Water quality and leveling requirements, and condensation management 59

60 Parameter Residue on evaporation Range <500 ppm Turbidity 20 Corrosion inhibitor Recommended CAUTION: Contaminated water might cause decreased cooling capacity or disruption in service. The water flowing into the MCS-200 unit must meet the guidelines stated in the Modular Cooling System Site Preparation Guide. Damage caused by contaminated water is not covered by the MCS unit warranty. If your water is out of range, consult a water quality expert. Hewlett Packard Enterprise recommends using particulate filtration on the dedicated water supply system connected to the MCS-200 unit. Frost damage To avoid frost damage, the water temperature must not be allowed to fall below the minimum permissible temperature of +4 ºC (+39.2 ºF) at any point in the water cycle. Before storage or transportation at sub-zero temperatures, the water cycle must be drained completely using compressed air. Avoid setting the target temperature lower than is necessary because the danger of falling below the dew point increases as water temperature decreases (condensation buildup). Ensure that the enclosure is sealed on all sides, and in particular at the cable inlet (condensation formation). Water precautions Take the following precautions during the installation of the MCS-200 unit: Before installing the Modular Cooling System Hook-Up Kit, ensure that all foreign matter and particulates are flushed from the system. Evaluate the short-term and long-term system requirements against the available water capacity. Ensure that the chilled water loop is properly designed for liquid cooling systems and is separate from the sanitary water systems in your building (bathroom, sink, drinking water, and so on). Ensure facility managers understand the additional load being added to the chilled water supply of the building. Be aware that the added heat load might affect other components being cooled by the chilled water plant. Plumbing materials to avoid Do not use the following materials in a closed water system: Oxidizing biocides Aluminum components Brass components with high levels of zinc Non-stainless steel Iron components Leveling requirements Adjust the MCS leveling feet so that the unit is level. Water quality and leveling requirements, and condensation management 60

61 For more information about seismic area considerations, refer to the Modular Cooling System Site Preparation Guide on the Hewlett Packard Enterprise website ( Condensation management Any condensation that forms is collected in each individual cooling module and is taken through a discharge tube to a condensation tray integrated in the base assembly. Where multiple cooling modules are used, the condensate discharge tubes are connected to one another using quick connectors. Any condensation that occurs is then removed through this series of connections to the condensation tray. When the specified condensation level in the condensation tray is reached, a sensor activates a pump that pumps the condensation into the return system. A further discharge tube runs out of the system from condensation tray to drain excess fluid if needed. This hose should be connected to a collection system or an external drain. To ensure reliable drainage: Ensure no kinks form in the drainage hose. Do not reduce diameter of drainage hose. Route the drainage hoses so that they always run downhill. To avoid excessive buildup of condensate and to conserve energy, consider raising the cooling water temperature to the necessary cooling capacity. Water quality and leveling requirements, and condensation management 61

62 Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website ( To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website ( Information to collect Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates, go to either of the following: o Hewlett Packard Enterprise Support Center Get connected with updates page ( o Software Depot website ( To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page ( IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites Hewlett Packard Enterprise Information Library ( Hewlett Packard Enterprise Support Center ( Contact Hewlett Packard Enterprise Worldwide ( Support and other resources 62

63 Subscription Service/Support Alerts ( Software Depot ( Customer Self Repair ( Insight Remote Support ( Serviceguard Solutions for HP-UX ( Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix ( Storage white papers and analyst reports ( Customer Self Repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service. Optional Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used. For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website ( Réparation par le client (CSR) Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR : Support and other resources 63

64 Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré. Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d assistance Hewlett Packard Enterprise pour qu un technicien vous aide au téléphone. Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser. Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise ( Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR: Obbligatorie Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio. Opzionali Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto. NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di Support and other resources 64

65 spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare. Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web ( Customer Self Repair Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: Zwingend Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Optional Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit No bzw. Nein gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter ( Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías: Support and other resources 65

66 Obligatorio componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Opcional componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto. NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes. Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR ( Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen: Verplicht Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. Optioneel Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Support and other resources 66

67 Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website ( Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: Obrigatória Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado. Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado. Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise ( Support and other resources 67

68 Support and other resources 68

69 Support and other resources 69

70 Support and other resources 70

71 Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. For more information and device support details, go to the Insight Remote Support website ( Support and other resources 71

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