Fast Track Troubleshooting

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1 Model:FTQ352IWU*/X Note: There are 4 Versions of this Range, verify Version to order parts. Fast Track Troubleshooting IMPORTNT SFETY NOTICE For Technicians Only This service data sheet is intended for use by persons having electrical, electronic, and mechanical experience and knowledge at a level generally considered acceptable in the appliance repair trade. ny attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use of this data sheet. Publication # tsftq352 Revision Date 03/21/2011 SUPPORT INFORMTION Training Plus One Help GSPN Samsung Product Support TV Customer information videos and chat programs. Programs for Fridges, Laundry, Ranges & D/W Display Failure Codes Failure Code E27 E28 E-08 E-0 SE E-OE LE Samsung 'Electric Range' Diagnostic Code Quick Guide POWER LOSS CLERS CODES 1)Press Clock M/PM pad. 2) Press pad again, select M. 3)Press # pads. 4)Press Set/Start pad. 5)Press Custom Cook & # 0 pads simultaneously for 2 seconds. 6) error codes will display. 7) Press number 0 pad to review last 5 codes. 8) Press Clear/Off to exit. Cause Oven sensor opened(over 2950Ω) Oven sensor shorted (Under 930Ω) Oven not heating error Oven over heating error Shorted key Door locking error Low Voltage Error Solution 1. Disconnect power. Open the back cover. Disconnect sensor harness from control Measure sensor resistance :1080Ω at room temperature If different value, replace oven sensor. 2. If there is not any problem with oven sensor, Please check whether there is a damaged terminal or wire on harness. 3. Check resistance of oven sensor connector on main PC (Normal:2850Ω) 1. Disconnect power. Open the back cover. Disconnect sensor harness from control. Measure sensor resistance :1080Ω at the room temperature If different value, replace oven sensor. 2. Check the broil, bake and convection heater. Check the resistance of each. 3. Check whether DL of sub PC, roil, ake and Convection heater relay are being activated 4. Check wiring harnesses between main PC on sub PC. 5. Check the resistance of oven sensor connector on main PC. (Normal : 2850Ω) 1. Check if cable of keypad has been inserted into connector of main PC. 2. Check for short between main PC and connector or keypad and cable. 3. If there is not a problem with connector on main PC and cable of keypad, replace the main PC. 1. Disconnect power. Open the back cover. Check wiring harness connections between door lock switch and motor. 2. Check resistance of door lock motor,1750~1850ω at the room temperature. 3. With operating door lockout, measure voltage at door lock motor. (Normal Voltage : C 120V) 4. Check whether door locking switch is operating properly. It occurs when the DC 12V is dropped under 9V. It may occurs due to defects of PC or wiring. Door Lock Error: Press and hold Cook Time & Delay Start for 3 seconds to test motor operation. # tsftq352 Rev 03/21/2011 1

2 FTQ352**** L1 L2 N # tsftq352 Rev 03/21/2011 2

3 Electric Range Surface urners and Infinite Switches Wiring, Resistance and Test Points LF & RF urner LR & RR urner E C F D 2b 1b LF & RF radiant element lue Orange LF 1b brown+brown RF 1b black 2b Yellow+yellow LF Gray+gray RF Gray 1b-2b -"" 45~55Ω -"" 42~48Ω red or yellow yellow or red C black or gray D gray or black E yellow or violet F violet or yellow - 560~600Ω C-D E-F 0Ω 2b 1b LR & RR radiant element orange+violet 1b black+brown 2b yellow+violet yellow 1b-2b -"" 45~50Ω Hot indicator Lamp P1 2 S1 4 P2 4 S2 LF & RF INF Switch P1 red+red S1 black+brown P2 black+black S2 blue (Indicator lamp) 4 violet LF 4 violet+gray & yellow RF 4 violet+gray 2 blue Hot indicator Lamp yellow+yellow white 1-H1 2-P 3-L1 Position LR & RR INF Switch Color 3-L1 black+brown 5-L2 red+red 4-H2 yellow 4-H2 5-L2 2-P blue 1-H1 orange+orange+violet # tsftq352 Rev 03/21/2011 3

4 CN07 15 pin ribbon connector to Keypad CN04 Connector to Sub PC ss y lue Orange, lue Orange, lue Orange CN05 Connector to Sub PC ss y lk~wht, lk~wht, lk~wht, lk~wht CN02 Oven Sensor 1-2 Oven Sensor (Yel-lu) CN01 1 Gnd (Green) 3 Door Lock N/C (lk) 4 Door Lock Com (Org) 5 Door Lock N/O (Pnk) 6-7 Door Sw (lu-vio) CN07 120vac supply 1 N 3 L1 CN01 Lock Motor (Yellow) Oven Lamp (White) Conv. Fan (White) Door Switch Warming Center T03 Warming Drawer Out (lack) T01 L1 120vac Supply for Warming Drawer Relay (lue + Gray) CN04 Connector to Oven PC ss y lue Orange, lue Orange, lue Orange CN05 Connector to Oven PC ss y lk~wht, lk~wht, lk~wht, lk~wht RY3 RY4 RY2 RY6 Warmer Relay roil Relay rown ~ lack ake Relay Gray ~ Yellow Double Line reak Relay Red ~ Orange # tsftq352 Rev 03/21/2011 4

5 CN05 15 pin ribbon connector to Keypad CN03 Oven Sensor 1-2 Oven Sensor (Yel-lu) CN06 1 Warming Drawer 3 Oven Lamp Relay 5 Warm-Cooktop Relay 7 Lock Motor 9 Relays Common VC CN02 1 Gnd (Green) 4 Door Lock Com (Org) 5 Door Lock N/O (Pnk) 6-7 Door Sw (lu-vio) RY2 RY4 RY3 T02 Warming Drawer Out T01 Warming Drawer Out ake Relay Gray ~ Yellow Double Line reak Relay Red ~ Orange roil Relay rown ~ lack CN04 Cook top Lock out 1 Yellow 3 lue CN01 120vac supply 1 N 3 L1 Electric Range Components urner Elements Oven Temp Sensor Resistance Chart Component Voltage Wattage Room Temp Degree ºF Ω Degree ºF Ω LR 240vac Ω~50Ω RR 240vac Ω~50Ω RF & LF Dual 240vac 1200/ Ω~55Ω/23Ω RC Warm 240vac Ω~580Ω Oven Elements Component Voltage Wattage Room Temp roil 240vac 3800 W 13 ~ 16Ω ake 240vac 3000 W 26 ~ 30Ω Warm Dr 120vac 600 W 22 ~ 25Ω Components Door Lock Mtr 120vac 1750 ~ 1850Ω WRNING: It is critical to route wires and wire harness identical to the way they were, to prevent electromagnetic interference causing possible fault codes # tsftq352 Rev 03/21/2011 5

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