Common Customer Challenges
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- Pauline Hunter
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2 About Cooper-Atkins A leading manufacturer of innovative temperature and environmental solutions Recognized as a leader in wireless technology ISO 9001:2008 registered facility
3 Common Customer Challenges Inconsistent Records Temperatures only taken during operation hours Paper logs are routinely misplaced Remote locations may be left unmonitored for extended periods Documentation of corrective actions is inconsistent Data Analysis Manual programs make it difficult to assess Paper records can be messy and hard to read The use of consumergrade equipment presents erratic temperature swings A manual program does not provide historical data Costs The process is time consuming for one individual to complete Storing records takes up unnecessary filing space Paper and ink charges are much higher Inventory can be compromised, causing it to be discarded
4 Multiple Challenges - One Solution Inconsistent Records Data Analysis Costs 24/7 remote temperature monitoring Centralized recording for multiple locations User based access control Date & time stamped Centralized reporting Unlimited historical data storage Comparative sensor graphs Data exporting options Instant alert notifications to prevent inventory loss Frees staff from completing temperature logs
5 TempTrak System Overview 24/7 Remote Temperature Monitoring Real-time & Historical Reporting Centralized recording and reporting Real-time Alert Notifications View Anywhere Capability Multiple (Unlimited) Locations Advanced User Permissions
6 The TempTrak Advantage Solid Performance Comprehensive diagnostic and alerting capabilities eliminate false alarms. Advantage System Flexibility Easy addition of transmitters as equipment is added or moved, to grow with you as needed. Proven Experience #1 System of Choice for over 8 years in a row! Dedicated Support Professional Staff guides, trains and installs from start to finish.
7 A Comprehensive Solution Hardware Support Support that goes above and beyond to deliver world-class service State-of-the-art wireless monitoring of all critical equipment, scalable to any size at any time Services A variety of service packages designed to meet today s toughest standards Software Intuitive user interface optimized for easy viewing, reporting and alert notifications
8 Versatile Hardware Transmitters Available in 900 MHz and Wi-Fi (b/g/n) Battery-powered (or 115v adapter) and easily mounted Can coexist with each other and outside communications Monitors & Probes Long list of options for a wide range of monitoring needs Function with both 900 MHz and Wi-Fi transmitters Buffers/Receivers Stores temperature readings in memory during power outages Supports an unlimited amount of transmitters ALL HARDWARE IS MADE IN THE U.S.A.
9 Extensive Monitoring Options Parameters Temperature Ultra-low/Ultra-high Temperature Humidity Pressure Differential CO2 Levels Particle Count Steam Trap Door Open/Close Air Velocity O2 Levels Equipment Refrigerators Freezers Air Screens Salad/Deli Bars Hot-Holding Cabinets Meal Delivery Carts Hot Water Heater Pipes Steam Traps Ultra-low Freezers Operating Room Suites Clean Rooms Incubators Blood Specimen Storage Test Tube Blocks Blanket/Fluid Warmers
10 Insightful Software MONITORING Custom Dashboards Real-time Data System Charts System Mapping Recent Alarms Communication Status Battery Health DATA QUALITY Date and Time Stamped Can not be altered Secure Access Permissions REPORTING Comparative Graphs Equipment QA Equipment Trends Audit Reports Daily Summaries NIST Validations Database Backups Configuration Changes Alarm History Historical Data Scheduled Reporting ALERTING Instant Notifications Corrective Actions Text Message Pager Escalation Levels Sent to designated personnel (director, maintenance, service agency, etc) ACCESSIBILITY View Anywhere Capability Multi-browser Compatible
11 Ensures Regulatory Compliance Permanent records with date & time stamp: Sensor data Alarms Notifications Corrective actions Audit details FDA 21 CFR Part 11 AABB HACCP Compliance CAP Joint Commission USP 797
12 Support at Every Step PRE-SALES Dedicated Project Management Detailed System Review Scope of Work Documentation IMPLEMENTATION Professional Installation On-site and Remote Training Unlimited Webbased Validation Services AFTER-SALES Unlimited 24/7 help desk support I-Care Support Packages System Checkups Calibration Services Custom Services
13 BACnet Compatible Transfer information to automation and control systems Real-time access to TempTrak data Software based no hardware to purchase, install and maintain Scalable up to 10,000 sensor points and 20 databases Flexible BACnet solution can be deployed locally, remotely or in hosted environments
14 Data Redundancy High availability and redundancy in the event of a system failure Secondary server automatically takes over Servers patched separately to reduce downtime during server maintenance New and existing notifications carry over Separating the application and database servers offers improved performance
15 Hosting Services Reduces IT maintenance Automatic Database Backups Software Updates Reduces IT footprint & costs Simplifies installation Lowers entry costs
16 View Groups & Sensors View, Acknowledge, and Clear Alarms Compatible with Tablets and Smartphones (Android, iphone, Blackberry) Mobile Access
17 EMORY HEALTHCARE CASE STUDY The system is highly user-friendly, and it has the ability to generate many different types of reports that we are able to view over time. This has been invaluable to us with regard to our CAP inspections. Cynthia Alexander, Manager of Specialty Laboratories Customer Situation At Emory Healthcare, taking temperatures manually, documenting corrective actions consistently and correctly was very time consuming, but vital to passing their CAP inspections. With no realtime notification of equipment malfunctions was not giving them the confidence that reagents and samples were being stored properly. TempTrak Solution They installed a wireless system in order to keep up with moving equipment. They started with three labs and began increasing to more than ten. They are monitoring refrigerators, freezers, incubators, room temperature and humidity to guidelines set from the manufacturer. Benefits They are now able to look at multiple temperatures over time, instead of just one point in time, enabling them to see patterns of temperature that may signal equipment failure in advance. They can now review equipment cycles and identify if they are functioning properly.
18 Cooper-Atkins Wireless Experience Installed in 1,200+ locations Food Processing, Manufacturing, Labs, Hospitals, Schools, Hotels, Casinos, Aeronautical, Universities, and more!
19 APPENDIX System Dashboard Sensor Status System Charts System Mapping Alarm Capabilities Corrective Actions Reporting Capabilities Automatic Report Scheduling Common Reports Daily Sensor Report Sensor Summary Report Sensor Detail Reports Equipment QA Report Equipment Trend Report Sensor Audits NIST Validation 900 MHz Technical Specs Wi-Fi Technical Specs Probe/Monitor Options
20 APPENDIX System Dashboard Customizable - design your own personal view System Status or Overview, Alert History, Configuration Changes Outstanding alerts displayed at top of screen Quick tabs for easy navigation
21 APPENDIX Sensor Status Current Reading, Parameters, Check-in, 24-hour History Color-coded sensor reading blocks
22 APPENDIX System Charts System status and alert history in chart form Roll-over information pop-ups
23 APPENDIX System Mapping View sensors and status against floor plan Full drill-down capability
24 APPENDIX Alarm Capabilities Alert messages flash upon log-in Voice notification, text message, pager, , external relay switch Sent to department director, maintenance, service agency Low battery, Missed Communication, and Out of range temp
25 APPENDIX Corrective Actions Alarms must be acknowledged or cleared Corrective actions and notes can be added Time and person acknowledging the alarm is recorded and stored Escalation levels can be created for unanswered alerts
26 APPENDIX Reporting Capabilities Multiple standard reports built in Customized reports can be generated Exports to various formats (Excel, PDF, etc)
27 APPENDIX Automatic Report Scheduling Options: Delivery Method Report Format Frequency *Microsoft SQL license required
28 APPENDIX Common Reports Report Type Daily Sensor Report Contact Sensor Report Daily Summary Report Sensor History Sensor Alarm Report Alerts by Day Sensor Audit Report Equipment QA Report Equipment Trend Report Report Description Divides a day into 2-hour, 12-hour, or 24-hour segments with each value representing an average over that segment of time. Displays a graph of the activity for a single contact sensor, as well as each open/close state and how long the transmitter was open. Provides the average recorded value for each AM and PM period during a day, along with the average recorded value for the entire day for a single sensor. Displays graphical representation of all data collected during a specified date range, including the minimum and maximum settings and the value during the selected range. Displays any alarms, notes, or audits related to a single sensor. Displays all alerts that triggered an alarm during a specific time period. Displays any audits performed on equipment during a designated time frame. Shows how well equipment has been working over a period of time by displaying the lowest and highest reading, the average reading, number of samples taken, how many were out of range, and the percentage in range. Shows how well each piece of equipment has been functioning over the past year by displaying an average of values recorded each month.
29 Daily Sensor Report Provides the average recorded value for each AM and PM period Shows the average recorded value for the entire day for a single sensor
30 APPENDIX Sensor Summary Report Divides a day into 2 Hour, 12 Hour, or 24 hour segments Each value represents an average over that segment of time
31 APPENDIX Sensor Detail Reports Displays a list and a graph of the past 24 hour readings Identifies any alarms or notes during that period
32 APPENDIX Equipment QA Report Shows how well equipment has been working over a period of time Displays the lowest and highest reading, the average reading, number of samples taken, how many were out of range and the percentage in range
33 APPENDIX Equipment Trend Report Shows how equipment has been functioning over the past year Displays an average of the values recorded each month
34 APPENDIX Sensor Audits Displays any audits performed during a designated time frame Report can be created to show what audits were performed by a user, for a sensor group, or specific sensor
35 APPENDIX NIST Validation Displays recent transmitters that have been NIST validated during a NIST Validation session
36 APPENDIX 900 MHz Technical Specs Transmitter Types: Internal temperature and humidity External temperature and humidity Internal & external temperature Contact Analog HARDWARE FEATURES Bandwidth Range: MHz frequencyhopping spread spectrum Storage on Intelli-base Buffer during power outages ABS plastic enclosure Power: 2/3A Lithium battery, 3V Battery Life: years HARDWARE BENEFITS Longer range than Wi-Fi, does not compete with other networks for bandwidth Data is buffered and recoverable if network or power fails Durable casing protects inner circuitry Can be easily transferred to a new location Temperature Range: -4 to 140 F (-20 to 60 C) Temperature Accuracy: ±0.5 F (±0.3 C) at 77 F (25 C) Relative Humidity Range: 0 to 90% Relative Humidity Accuracy: ±2% (10 to 90%RH) Open Field Range: Up to 2,500 ft Interior Range: Up to 500 ft *NIST-Traceability Available
37 APPENDIX Wi-Fi Technical Specs Transmitter Types: Internal temperature and humidity Internal & external temperature Contact Analog HARDWARE FEATURES Speed: Wi-Fi b/g/n 72 Mbit/sec Enterprise Security: PEAPv0 with EAP-MSCHAPv2 (PEAP) RF Frequency: 2.4 to GHz Operating Environment: 0 to 140 F (-17 to 60 C), up to 95% RH Battery: (2) AA Lithium (included) Battery Life: months (based upon a 15 minute transmit and sample cycle) External power supply (Micro-USB) with battery backup On-transmitter buffer storage size of 4,096 samples Visual and audio alarm indicators - can be cleared with reset feature HARDWARE BENEFITS Utilizes infrastructure already in facility Optimized for network speed Higher security network protects real-time data traffic Industry standard RF frequency Can be placed in a variety of environments Common battery size Less frequent battery replacements Constantly has power Sample rate can be increased without battery changes Ensures no alerts go unanswered Open Field Range: Up to 2,500 ft Interior Range: Up to 500 ft *NIST-Traceability Available
38 APPENDIX Probes, Monitors & Accessories PROBES Air Probe Leak Detector Probe Solid Simulator Probe Solid Vial Simulator Probe Glycol Simulator Probe Dishwasher Probe Low Temperature Probe High Temperature Probe Lab/Cryogenic RTD Probe Lab/Cryogenic RTD Slim Line Probe General Purpose Insertion Probe Pipe Clamp Probe MONITORS Steam Trap Air Velocity High Resolution Pressure Differential CO 2 PowerTrak - Power Detection Coming Soon O 2 Monitor ACCESSORIES Lab/Cryogenic Product Simulator Sleeve Test Tube Warmer Adapter Sleeve Waterproof Transmitter Enclosure
39 Contact Information EMG-East Office Phone: Sales: Tim Wright Cell: EMG-West Office Phone: Sales: Bradey Day Cell:
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