The project manager Chris Darity was excellent throughout the entire process.

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1 Customer Feedback Summary Of 1,135 customers surveyed, 566 responded Clean & Safe 80% Quality Of Materials 96% Communication 84% Quality Of Workmanship 90% Value 94% Recent Reviews & Published Comments Ron W. Nov 02, 2018 Donna K. Bluemont, VA Oct 24, 2018 Oatha M. Oct 17, 2018 The project manager Chris Darity was excellent throughout the entire process. Everyone my wife and I came in contact with was very professional, effective and responsible. This includes Todd, Bobbie, Stacy, Tressa and Jeffrey. Especially Bobbie - who worked through many monetary transactions w/ my mortgage company and patiently explained the process me. And Jeffrey - who... Initial contact representative (Emanual) LIED from the start! In writing stated UB only used employees roofing jobs - FALSE, subs are used! Owens Corning products are not worth a dime, unless home owner provides supervision and oversight of the installation process...ever hear of not using "step flashing"? Page 1 of 6 report. Visit more about Universal Builders of America,

2 Vanessa P. Oct 12, 2018 Lowell B. Oct 10, 2018 Great job! Stellar experience throughout Jeff T. Oct 08, 2018 Mike H. Sep 06, 2018 Melvin J. Alexandria, VA Sep 04, 2018 Steve C. Hamilton, VA Aug 31, 2018 Chad P. Aug 30, 2018 They are very proactive and courteous We had storm damage and they made a very tough situation into an easy one. Superb service! Go with Universal Builders of America. It was the best service we ever had a contractor. The workmanship was good. They didn't do a good job cleaning up the nails. The materials they used were very good. Page 2 of 6 report. Visit more about Universal Builders of America,

3 Tom G. Aug 22, 2018 Karla M. Jul 31, 2018 The team at Universal Builders were easy to work with and professional. They did the work as they were contracted too and did it well. I would recommend them to anyone in need of this sort of work. They're thorough, professional, and they make you feel comtable. Stephen J. Jul 24, 2018 Roger B. Jul 19, 2018 Steve C. Hillsboro, VA Jul 10, 2018 James C. Stafd, VA Jun 13, 2018 High dissatisfied with their service. Your UBA will have someone overseeing the workers is a joke hrs into the work and I have to call into where is the supervison. then they show up and take a picture and gone again the rest of the day. A joke.then take off all the shingles and all looks ok with the plywood. Yet when done a hump... They were great to work with. We are not happy with the way things have been handled during or repairs! I m was sent this survey and my job is still not completed or even been scheduled to be completed! Page 3 of 6 report. Visit more about Universal Builders of America,

4 Martin P. Fredericksbrg, VA May 31, 2018 Nguyen N. Leesburg, VA May 10, 2018 Exceptional service from the start through to the install and all follow ups. Very pleased! I am well satisfied. Belinda S. Galloway, OH May 03, 2018 James K. Richmond, VA Mar 29, 2018 David G. Feb 19, 2018 Gregory P. Feb 12, 2018 They should include a bee and after picture because it's beautiful.they were very knowledgeable and courteous. I just thought they were very quick about what they did and very thorough. Universal Builders solicited me to repair my roof. They did an effective job of working with my insurance company to get the proposal approved. They worked with me to accommodate my schedule so that I would be off work when they started. However, I had problems with the crew replacing the shingles. It... Overall I was very pleased with our experience. Jesse was fantastic from start to finish, taking time to answer all of our questions bee, during, and after completion and following up whenever was necessary. The guys on the crew were friendly, knowledgeable, and efficient, finishing our roof quicker... Page 4 of 6 report. Visit more about Universal Builders of America,

5 Anita S. Jan 22, 2018 Jim D. Richmond, VA Jan 14, 2018 Brad R. Stafd, VA Jan 06, 2018 Tom H. Dec 20, 2017 Dave S. Nov 28, 2017 Needs Improvement in the areas of:1. Cleanup after the job 2. Occasional communication of progress of the job3. Absence of QC person most of the job This was a very unexpected meeting with Universal Builders. We were unaware we had significant hail damage on our roof. They explained every part of the process and had paperwork in hand to make the process with our homeowners easy. The crew was professional. My only criticism was we were told our... Universal Builders DID NOT follow any of my instructions or requets regarding notifying me ahead of time when workers would arrive. I have a special needs dog and asked that they would let me know the day bee they arrived to work on the roof so we could medicate her. At 6 am in the morning there were... The actual roof removal & replacement went as planned. There was a delay in installing the gutter covers and that crew showed up on a Saturday when my wife and I were out of town with no prior notice. Whereas the roofing crew cleaned the site up very nicely, the gutter crew did not. I found nails, screws... A job well done. Page 5 of 6 report. Visit more about Universal Builders of America,

6 Robert S. Haymarket, VA Nov 12, 2017 Debbie V. North Prince George, VA Nov 07, 2017 Lisa L. Stafd, VA Oct 23, 2017 The roof guys did nice work. I would have liked the rest of the crew had spoke English. Very efficient! The roofers worked so hard! They were very straight ward and to the point, they took care of my needs and supported me through the entire process. Page 6 of 6 report. Visit more about Universal Builders of America,