Welcome to Vegas - Once again!

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2 Welcome to Vegas - Once again! Great attendance (pre-registered) 5,000+ retailers 2,800+ domestic stores 250+ international retailers Ace Retailers had another record breaking year Retailers continue to support growth initiatives Are you ready to grow again?

3 VISION The best, most helpful hardware stores on the planet. MISSION The best provider of products, services and operating methods for convenience hardware retailers. GROW THE BUSINESS Ace Hardware Domestic Ace Retail Holdings (Westlake Ace) Ace International Defend, Advance & Build the Brand Be the Best Wholesaler Ace Wholesale Holdings (Emery/Jensen/EJD)

4 We Are Just Getting Started! $.36B $.14B $6.8B $1.2B $5.1B Ace 2015 AHC Growth AWH Growth AIH Growth Ace 2020

5 Together at Ace, We Have Four Powerful Growth Engines Winning Strategies Powerful Resources The Best Brand The Best People Disciplined Execution!

6 Recipe for Success Mission: To provide a relevant retail ready assortment and products at the lowest cost with a differentiated, regional competitive opportunity. Differentiation Warehouse exclusives Exclusive SKU s Unique promotions Home improvement or channel exclusive Distribution exclusives & favorability Pricing & program components

7 How Can We Continue To Grow? Acenet Direct Online Drop Ship Catalog > 35M Members AWH Growth Initiatives Line Reviews Strategic Channel Targets Marketing & Retailer Initiatives Ace Rewards.com Supply Place CMN - Thank You Robbie Gould Celebrity Golf Tournament Limited to 25 Partners Monday, July 18 Fore the Kids Celebrity Golf Challenge

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9 Ace Center for Excellence Purpose: Leverage and build the Ace brand. The Ace Center For Excellence was founded to share the strategies and key principles that drive the brand s unparalleled commitment to customer service with non-compete businesses and organizations around the world.

10 Ace Center for Excellence Goal: Teach other companies how to deliver an amazing customer experience based on our award-winning approach. Keynotes Workshops

11 Keynote Speakers

12 Workshops Amaze Every Customer Every Time Leadership Lessons Core Values

13 Clients "The response from our ENTIRE organization to Gina s address has been overwhelming! We knew that the idea of our folks hearing about the world of hardware from Gina s perspective would be valuable, but we did not anticipate how they would react. Almost everyone that I spoke with directly after Gina left asked when she was coming back. Mission Accomplished!!" Ron Burke, E.A. Langenfeld/Touchpoint 360 CEO

14 Ace Center for Excellence Need more info? Contact us at: acecenterforexcellence.com

15 Supplier Delivery Toolkit: Top 6 Supply Chain Checklist Lost Sales Report Purchase Projections (New) Demand History POS Supplier # Suppliers using? Oodles of others Scorecard 553

16 1 Key areas of Supplier Scorecard

17 New Continue Purchase Projections Available weekly: Supplier Independent comparisons & market insight encouraged Added Promotional volumes into PO Projection (as of Jan 2016), for identified events Focus on Agility (Supply Chain Checklist, next slide)

18 Supply Chain Checklist for Suppliers Forecasting Mechanics Supply Stocking Strategies & locations Order Fulfillment Lead Time Establishment Composition Segmentation Allocation Reconciliation Aligning Supply with Demand Importation place and timing Agility Supplier Escalation Urgency Decision Points Promotional prep. Backorders SKU transitions Communications Communications Promotions Communications

19 Ace Wholesale Holdings (AWH) Ace Hardware Domestic Ace Retail Holdings (Westlake Ace) Ace International Ace Wholesale Holdings (Emery/Jensen/EJD) Acquired Dec 2014 Western USA Established June 2015 Central USA National Accounts Acquired Feb 2014 Northeast USA

20 Nationwide Distribution Reach

21 AWH Distribution Reach

22 Key Initiatives 1. National Grocery 2. Hardware Independents 3. Pro Lumber 4. E-Commerce 5. B2B 22

23 24 Core Hardware Assortment

24 A Key Growth Pillar in Ace s Growth Plan: 20/20 Vision Ace Hardware Domestic Ace Retail Holdings (Westlake Ace) Ace International Ace Wholesale Holdings (Emery/Jensen/EJD)

25 The Opportunity 60 Countries and 580 stores $250M in Retail Sales and Growing Multiple sales channels: FTF, DS, RSC, RDC RDCs in Panama, Ningbo, and Dubai 30% growth in the RDC channel Sourcing and sales office in Shanghai

26 Why make Ace International your global distributor? No foreign currency headaches No Letters of Credit Guaranteed payments Stewards of your brand Less overhead and more profit

27 2015 Vendor of the Year Appreciation Department 1U Paint Ace Vendor of the Year Department 2V Power Tools Ace Vendor of the Year Department 4T HVAC Ace Vendor of the Year Department 6L Housewares Ace Vendor of the Year Department 8B BBQ Grills & Accessories Ace Vendor of the Year Department 5R- Builders Hardware Ace Global Vendor of the Year Department 3N Electrical Ace Foundation Vendor of the Year Department 5R Builders Hardware Ace Sustainability Vendor of the Year

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