User Advocacy Group. Rohit Gupta
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1 User Advocacy Group Rohit Gupta
2 Agenda Introduction to User Advocacy Group (UAG) UAG Process User Communities Initiatives
3 User Advocacy Group Mission To enhance the productivity of the user community by actively engaging with Esri customers, providing feedback to shape the direction of products, and enriching the quality of Esri software and services
4 History Established in Esri Support Services 6 years ago Initiative to Collect, Prioritize and Deliver user feedback to the Esri s development teams Enhance Relationships with the User Community Dedicated Technical Resources
5 UAG Responsibilities Facilitate Participate Gather Ideas Listen
6 Technology Areas of Focus Desktop Location Analytics Desktop Ext Mobile & Apps Desktop Customization UAG Server Raster Server Custo mizatio n Installs/ Licensing Geodata
7 UAG How do we get Feedback Surveys & Feedback Incidents & Bugs Online Communities Bugs UAG Assimilate, Analyze and Provide feedback to Dev. teams
8 Software Release Cycle Release Ideas 6 1 Beta 5 2 Envisioning 4 3 Testing Building Software
9 Software Release Cycle-UAG Involvement -Important release dates -Identify trends/bugs in the software Gather customer feedback Testing / Training Beta Release Testing 1 3 Ideas 2 Building Software -Monitor ArcGIS Ideas site -Enhancements from Customers Envisioning -Bring ideas to product management -Identify key user workflows -Attend milestone meetings -Validate workflows
10 Online Communities Blogs Ideas Forums Beta Support Processes Bugs Incidents Enhancements Customer Surveys
11 UAG Feedback Prioritization Workflows Common GIS workflows Industry Specific Types of Bugs Crash Data Corruption Vulnerability Customers Strategic High Value
12 Escalation Workflow Resolved as Bug Incident Logged Customer Analyst Escalate Bug to UAG Escalated to Dev DTL Development Response Targeted for Future Release or SP Response Fixed
13 Software Trends Collaborate with Customers Collect Collaborate within Esri Communicate Prioritize
14 User Communities
15 Community Fusion ArcGIS Ideas ArcGIS Community Blogs GIS.Wiki.com ArcGIS Answers Community Fusion ArcGIS Forums ArcGIS Workspaces ArcGIS Beta Community
16 ArcGIS Ideas - Listen to user feedback - Help in refining the ideas - Respond to ideas - Get updates about ideas under consideration - See ideas that are implemented - Share ideas using social networks
17 Communities ArcGIS Ideas What does Esri do with the ideas? - Collect and provide feedback to Product Management - Listen to user feedback - Respond to ideas - Help in refining ideas
18 Communities What Esri does with the ideas - Collect and provide feedback to Product Management - Listen to user feedback - Respond to ideas - Help in refining ideas
19 ArcGIS Ideas Accomplishments No. of ideas added: No. of Votes: 100,000+ No. of ideas implemented: 323 Ideas under consideration: 115
20 ArcGIS Workspaces Extension of ArcGIS Ideas concept An area to collaborate with your peers
21 wiki.gis.com Collaborative platform for conceptual GIS knowledge Community driven community moderated Dedicated to the Science and Art of GIS Useful platform for both: - Experienced GIS users - Neo-geographer users
22 ArcGIS Resource Center Gateway to Esri product information Provide access to - Online Documentation - Online Help - Communities - Tutorials - Videos
23 Communities ArcGIS Forums A place for users to interact with each other and Esri staff - Products - Functions - User Communities - Solutions - Language-based
24 Communities Forums Active participation Communicate information Respond to customers Analyze trends
25 Upcoming Events esri.com/events Date Event Location March 21, 2013 Esri DC Meet Up Big Data & Location Analytics Washington, DC April 18, 2013 Esri DC Meet Up Washington, DC March 23 26, 2013 Esri Partner Conference Palm Springs, CA March 25 28, 2013 Esri Developer Summit Palm Springs, CA July 6 9, 2013 Esri National Security Summit San Diego, CA July 8 12, 2013 Esri International User Conference San Diego, CA
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