SERVICE MANUAL WASHING MACHINE MODEL: WM3431H*/WM3434H* WD-14312RD/WD-14316RD CAUTION
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1 Website: [For U.S.A] [For CANADA] WASHING MACHINE SERVICE MANUAL! CAUTION READ THIS MANUAL CAREFULLY TO DIAGSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT. MODEL: WM3431H*/WM3434H* WD-14312RD/WD-14316RD
2 JAN PRINTED IN KOREA P/No.:3828ER3035Q
3 CONTENTS 1. SPECIFICATIONS FEATURES & TECHNICAL EXPLANATION PARTS IDENTIFICATION INSTALLATION & TEST OPERATION WIRING DIAGRAM/PROGRAM CHART TROUBLESHOOTING BEFORE PERFORMING SERVICE QC TEST MODE HOW TO CHECK THE WATER LEVEL FREQUENCY ERROR DISPLAY ERROR DIAGSIS AND CHECKLIST DIAGSIS AND SOLUTION FOR ABRMAL OPERATION FAULT DIAGSIS AND TROUBLE SHOOTING DISASSEMBLY INSTRUCTIONS EXPLODED VIEW CABINET & CABINET COVER ASSEMBLY CONTROL PANEL & DISPENSER ASSEMBLY DRUM & TUB ASSEMBLY DRYER
4 1. SPECIFICATION ITEM POWER SUPPLY PRODUCT WEIGHT WM3431H *, WD-14312RD, WD-14316RD WM3434H* AC 120 V, 60 Hz 147 lbs. (68 kg) WASHING SPIN 140 W 410 W ELECTRIC FAN MOTOR 25 W POWER DRAIN MOTOR 80 W CONSUMPTION REVOLUTION WASH HEATER DRY HEATER WASH 1000 W 1200 W 50 rpm SPEED SPIN rpm rpm OPERATIONAL WATER PRESSURE psi ( kpa) CONTROL TYPE Electronic WASH CAPACITY 2.11 cu. ft DRY CAPACITY lbs. (4 kg ) DIMENSIONS 23 3 " (W) X 25 3 " (D) X " (H) CYCLES 9 WASH/RINSE TEMPERATURES 5 SPIN SPEEDS 5 OPTIONS Soak, Extra Wash, Rinse+Spin, Spin Only, Dry Only, Delay Wash, Extra Rinse DELAY WASH up to 19 hours DOOR SWITCH TYPE Bi-Metal WATER LEVEL 10 steps (by sensor) LAUNDRY LOAD SENSING Incorporated ERROR DIAGSIS Incorporated POWER AUTO OFF Incorporated CHILD LOCK Incorporated AUTO RESTART Incorporated 3
5 2. FEATURES & TECHNICAL EXPLANATION 2-1.FEATURES Automatic Process From Washing To Drying Automatic process from washing to drying can be selected easily. More economical by using Intelligent Wash System Intelligent Wash System detects the amount of load and water temperature, and then determines the optimum water level and washing time to minimize energy and water consumption. Direct Drive System The advanced Brushless DC motor directly drives the drum without belt and pulley. Child-Lock The Child-Lock prevents children from pressing any button to change the settings during operation. Built-in Heater Internal heater automatically heats the water to the optimal temperature on selected cycles. Low noise speed control system By sensing the amount of load and balance, it evenly distributes load to minimize the spinning noise level. Auto Restart If the washing machine is turned off by a power failure, it will restart automatically from the position it stopped. 4
6 2-2. NEURO FUZZY WASHING TIME OPTIMIZATION To get the best washing performance, optimal time is determined by the water temperature, the selected washing temperature, and the size of the load. water temperature washing time selected washing temperature NEURO- FUZZY rinsing time the best washing performance load size spin rhythm, time SENSING PROCESSING DETERMINATION EFFECT 2-3. WATER LEVEL CONTROL This model incorporates a pressure sensor which can sense the water level in the tub. The water supply is stopped when the water level reaches the preset level, the washing program then proceeds. Spinning does not proceed until the water in the tub drains to a certain level. 5
7 3. PARTS IDENTIFICATION ACCESSORIES 6
8 4. INSTALLATION & TEST Before servicing, ask the customer what the trouble is. Check the setup (power supply is 120 V AC, remove the transit bolts...). Check with the troubleshooting guide. Plan your service method by referring to the disassembly instructions. Service the unit. After servicing, operate the appliance to see whether it functions correctly. STANDARD INSTALLATION The appliance should be installed as follows: REMOVE THE SHIPPING INSTALL THE APPLIANCE ADJUST THE BOLTS ON A FLAT AND FIRM SURFACE LEVELING Remove the 4 shipping bolts with the supplied wrench. Do lower bolts first remove easily. Turn the leveling feet to adjust the appliance. Keep the shipping bolts and wrench for future use. Insert the 4 caps (provided) into the hole. Turn clockwise to raise; counterclockwise to lower. 7
9 HOW TO CONNECT THE INLET HOSE Verify that the rubber washer is inside of the valve connector. Tighten the inlet hose securely to prevent leaks. CONNECT THE DRAIN HOSE Make sure that the hose is not twisted. Avoid submerging the end of the hose. The end of the drain hose should be placed less than 96 from the floor. CONNECT POWER PLUG Connect the power plug to the wall outlet. Washer should be connected to dedicated circuit. 8
10 TEST OPERATION Preparation Press the POWER button. Press the Start/Pause for washing. button. Connect the power plug to the outlet. Connect the inlet hose. Check the water heating Check automatic reverse Check the water supply. function. rotation. MAX max Press the Wash/Rinse button Check if the drum rotates Check if water is supplied and the present temperature will clockwise and counterclockwise. through the detergent dispenser. be displayed. Check drain and spin Power off and open the Water removal functions. door Power off and power on. Press the Spin Speed button. Press the Start/Pause button. Check the spin and drain functions. Power off. Check if the door can be opened after 3 minutes. If SVC is needed, remove the remaining water by pulling out the hose and removing the cap. 9
11 5. OPERATION Use this button to turn the power On/Off. This display shows: a) the estimated time remaining in the cycle when operating. b) an error code when an error has been detected. Use this option to pre Press and hold Dela lock/unlock control. When Child lock is s are disabled except t the washer while it is Rotate the Cycle selector knob to select the cycle designed for different types of fabric and soil levels. Use this button to Start/ Stop the washer. Soak: Use this option to wash normal clothes or thick and heavy clothes which are excessively dirty. Extra Wash: If the laundry is heavily soiled, this option is effective. Rinse+Spin: Use this option to rinse and then spin. Spin Only: Use this option to select spin cycle only. Dry Only: When you want Dry only, select this option. 10
12 prevent unwanted use of the washer. lay Wash button for 3 seconds to l. s set, Child Lock lights and all buttons pt the Power button. You can lock it is operating. These lights show which portion of the cycle the washer is operating. Delay Wash Allows the start of any cycle to be delayed for 1~19 hours. Extra Rinse This option provides an additional rinse cycle. Use this option to ensure the removal of detergent or bleach residue from garments. Wash/Rinse, Spin Speed, Soil Level Button Select a water temperature based on the type of load you are washing. To change the spin speed, press the Spin Speed button repeatedly to cycle through available options. To change the soil level, press the Soil Level button repeatedly until the desired setting is on. DRY Button Dry programs selected by pressing the Dry button. By pressing the button [Normal More Time Off Low Temp. Less] can be selected. 11
13 6. WIRING DIAGRAM/PROGRAM CHART DISPLAY PWB MAIN PWB NA WH RD RD GY YL BL RD WH VT WH SB BL GY PI WH BK YL OR BL BN GY PI BL RD YL BL RD GY WH BL WH GY YL BK YL BN BL YL RD BL GN/YL BN n PRESSURE SENSOR "n" PIN CONNECTOR #250 TERMINAL+HOUSING RING TERMINAL GROUND Base/Line 3854ER3001S (S) (G) (S) WH NA WH TH1 (TUB) WH WH WH WH WH U V W FAN MOTOR TH2 TH3 (DRY DUCT) (CONDENSING DUCT) Voo GND MOTOR Ha Hb WH INLET VALVE H M O AI T N BK BK BK BK BK BK B L E A C H D R Y DRAIN PUMP BK YL BL FUSE GN / YL DOOR LOCK S/W DRY HEATER RD YL RD BK 1 324WH RD RD FUSE WASH HEATER NA CP RD ISE FILTER WH BK WH POWER CORD GN Soak Cool-down **Approx. (Minutes) * * * Wash time is in minutes. ** The total working time will vary with the load size, water temperature and ambient temperature. 12
14 7. TROUBLE SHOOTING 7-1. BEFORE PERFORMING SERVICE Be careful of electric shock when disconnecting parts while troubleshooting. The voltage of each terminal is 110/120 V AC and DC when the unit is plugged in QC TEST MODE. The washer must be empty and the controls must be in the off state. 1. Press the Wash/Rinse and Spin Speed buttons simultaneously. 2. Press the Power button, while the above condition. Then buzzer will sound twice. 3. Press the Start/Pause button repeatedly to cycle through the test modes. Number of times the Start/Pause button is pressed None Check Point Turns on all lamps and locks the door. Display Status 1 time Tumble clockwise. rpm (40~50) 2 times Low speed Spin. rpm 3 times High speed Spin. rpm 4 times Inlet valve for bleach turns on. Water level frequency (25~65) 5 times Inlet valve for main wash turns on. Water level frequency (25~65) 6 times Inlet valve for hot water turns on. Water level frequency (25~65) 7 times Inlet valve for dry turns on. Water level frequency (25~65) 8 times Tumble counterclockwise. rpm (40~50) 9 times Heater turns on for 3 sec. Water temperature 10 times Drain pump turns on. Water level frequency (25~65) 11 times Dry operation for 6 minutes. Temperature in Dry duct. 12 times Power off and unlock the door. Turn off all lamps HOW TO CHECK THE WATER LEVEL FREQUENCY Press the Wash/Rinse and Spin Speed button simultaneously. The digits indicate the water level frequency ( x.1 khz ). So, for example a display indicating 241: a Water level frequency of 241 x.1 khz = 24.1 khz 13
15 7-4. ERROR DISPLAY If you press the Start/Pause button when an error is displayed, any error except will disappear and the machine will go into the pause status. In case of if the error is not resolved within 20 sec., or in the case of other errors, if the error is not resolved within 4 min., power will be turned off automatically and the error code will blink. In the case of, power will not be turned off. ERROR SYMPTOM CAUSE 1 2 WATER INLET ERROR IMBALANCE ERROR Correct water level (246) is not reached within 8 minutes after water is supplied or it does not reach the preset water level within 25 minutes. The load is too small. The appliance is tilted. Laundry is gathered to one side. Non distributable items are put into the drum. 3 DRAIN ERROR Not fully drained within 10 minutes. 4 OVER FLOW ERROR Water is overflowing (water level frequency is over 213). If is displayed, the drain pump will operate to drain the water automatically. 5 6 PRESSURE SENSOR ERROR DOOR OPEN ERROR The SENSOR SWITCH ASSEMBLY is out of order. Door not all the way closed. Loose electrical connections at Door switch and PWB Assembly. The DOOR SWITCH ASSEMBLY is out of order. 7 HEATING ERROR The THERMISTOR is out order. 14
16 ERROR SYMPTOM CAUSE 8 CURRENT ERROR MAIN PWB ASSEMBLY is out of order Replace the MAIN PWB ASSEMBLY Winding in the STATOR ASSEMBLY is short-circuited. Replace the STATOR ASSEMBLY is dispplayed during a high spin Replace the LEAD WIRE ASSEMBLY (MOTOR) 9 MOTOR ERROR The connector in the LEAD WIRE ASSEMBLY is not connected to the connnector of STATOR ASSEMBLY Reconnect or repair the connector The hall sensor is out of order/defective. Replace the STATOR ASSEMBLY 10 DRY HEATOR ERROR The Dry Heater is out of order Replace the Dry Heater The Connector of the Dry Heater is not connected properly to the connector in the Main PWB ASSEMBLY Reconnect or repair the connector The Dry fan motor is out of order Replace the fan Motor. 15
17 8. ERROR DIAGSIS AND CHECKLIST 8-1. DIAGSIS AND SOLUTION FOR ABRMAL OPERATION SYMPTOM GUIDE FOR SERVICE CALL POWER Is the power plug connected firmly to 120V~ outlet? Power failure? or Breaker opened? Visit to check Water inlet trouble Is " " displayed? Is the tap opened? Is the tap frozen? Is the water supply shut-off? Is filter in the inlet valve clogged with foreign material? Clean the filter of inlet valve Visit to check 16
18 SYMPTOM GUIDE FOR SERVICE CALL Door does not open Error displayed on the program Started with door opened? Close the door Visit to check Check if the door switch is O. K. DRAIN TROUBLE Is " " displayed? Is the drain pump filter clogged with foreign material such as pin, coin and etc.? Is the drain hose frozen with water, kinked or crushed? Clean up the filter. Visit to check 17
19 SYMPTOM Suds overflow from the appliance. (In this condition, wash and spin do not operate normally) GUIDE FOR SERVICE CALL Is low-sudsing detergent for the drum washing machine used? Is the proper amount of detergent used as recommended? LOW-SUDSING Reduce the amount of detergent. This appliance has the automatic suds sensing function which operates during high-sudsing for good rinse and preventing overflow. When high suds are sensed, suds removing function such as drain, water input and pause will operate without rotating the drum. Liquid laundry products do not flow in. Is softener put in the correct compartment of the drawer? MAX max M A X Is the drawer closed during wash? Is the cap clogged? Detergent for wash Fabric softener Liquid Bleach Explain proper use of liquid laundry products. < Clean the compartment for softener > Visit to check 18
20 8-2. FAULT DIAGSIS AND TROUBLESHOOTING! CAUTION 1. Be careful of electric shock or disconnecting the parts while trouble shooting. 2. First of all, check the connection of each part terminal with wiring diagram. 3. If you replace the MAIN PWB ASSEMBLY, put in the connectors correctly. POWER Is the supplied voltage 120 V AC? Check the fuse or reset the circuit breaker. Is the led(1) on? Replace MAIN PWB ASSEMBLY <PWB ASSEMBLY (MAIN)> Are the connectors (2) on the PWB loose? Reconnect. <PWB ASSEMBLY (MAIN)> Is wire of the PWB ASSEMBLY disconnected? Reconnect. Replace PWB ASSEMBLY 19
21 WATER SUPPLY Is water supply shut-off? Is the tap opened? Open the tap. When you press both Wash/Rinse button and Spin Speed button simultaneously, is the water level frequency below 240? Check the AIR CHAMBER and the tube (clogged). Is the inlet valve filter clogged? Clean the filter. Is resistance between each terminal of INLET VALVE ASSEMBLY is 0.8~1.2 kω? Replace the INLET VALVE ASSEMBLY. Verify the voltage of the inlet valve connector is 120 V AC. (Refer to 7-2 QC TEST MODE) Check electrical connection. Replace the MAIN PWB ASSEMBLY. DETERGENT DOES T FLOW IN Is water supplied? Refer to WATER SUPPLY MAX max M A Are replaceptacles correctly connected to the terminals of the INLET VALVE ASSEMBLY? Check the wiring. Is detergent put in the correct compartment of the dispenser? Put the detergent in the correct position MAIN WASH X : Detergent Detergent for wash Fabric softener Liquid Bleach Is the detergent caked or hardened? Clean the dispenser. 20
22 SOFTENER/BLEACH DOES T FLOW IN Is water supplied? Refer to WATER SUPPLY Are receptacles correctly connected to the terminals of the INLET VALVE ASSEMBLY? Check the wiring. MAX max M A X Is softener/bleach put in the correct compartment of the dispenser? Put it in the correct compartment. Detergent for wash Fabric softener Liquid Bleach Is the softener/bleach cap clogged? Clean the cap and container. ABRMAL SOUND Is the motor bolt loosened? Secure the bolt. Is there friction noise coming from the motor? Replace the STATOR ASSEMBLY or ROTOR ASSEMBLY. 21
23 HEATING WITHOUT WATER When pressing Wash/Rinse and Spin Speed at the same time after draining, is the water level frequency 255? When pressing and Spin Speed buttons at the same time while washing, is the water level frequency between ? Replace the SENSOR SWITCH ASSEMBLY. Check the voltage between two pins while pressing the POWER button. Is the voltage 120 V AC? Replace the MAIN PWB ASSEMBLY AC120V DRAIN MALFUNCTIONING Is the drain hose twisted or frozen? Repair the DRAIN HOSE ASSEMBLY. Is the impeller of the drain pump clogged? Remove foreign material. Is the connector disconnected or disassembled. Reconnect or repair the connector Is the resistance of the drain pump coil too high or low? (resistance of the coil is Ω) Repair the DRAIN PUMP ASSEMBLY. When checking voltage between connectors during spin, is the voltage 120 V AC as in the figure? Repair the MAIN PWB ASSEMBLY. 22
24 120 V AC? washing, is the voltage AC 120V HEATING CONTINUOUSLY ABOVE THE SETTING WATER TEMPERATURE Wash/Rinse, Extra Hot : 70 C Hot : 50 C Warm : 40 C Cold : 25 C MAIN PWB ASSEMBLY. Check electrical connection. Replace THERMISTOR. When checking THERMISTOR on the tub, is the THERMISTOR loosened? Push the THERMISTOR tightly to the rubber. 23
25 SPIN TROUBLE Check during spin if the frequency of the water level is 248 or more. Check the SENSOR SWITCH ASSEMBLY or HOSE (Pressure). If the problem is on the SENSOR SWITCH ASSEMBLY or the HOSE, replace the SENSOR SWITCH ASSEMBLY or the HOSE. Press the Start/Pause button 2 times in QC Test mode, is the drum spinning at low speed? Normal Is it disconnected, or disassembled? [Red:3pin(1), GY:4pin(2)] Reconnect or repair connector Check the motor connector, is the resistance of the terminal same as the figure? MOTOR TERMINAL (1) Replace the STATOR ASSEMBLY (1) Resistance of terminal: About 5 15 Replace the MAIN PWB ASSEMBLY Does the spring of Latch Hook actuate? Replace Door Assembly. Is DOOR SWITCH ASSEMBLY broken? Check the DOOR SWITCH ASSEMBLY Connector and MAIN PWB ASSEMBLY [Red 3 pin and blue 4 pin white 3 pin connector (1) connector (1)]. Replace the DOOR SWITCH ASSEMBLY. 24
26 [dhe] ERROR DISPLAY Dry duct ~ Replace the thermistor. Condensing duct Thermistor CHECK FOR DRY HEATER TROUBLE CHECK FOR DRY FAN MOTOR TROUBLE Disassemble the cabinet cover and condensing bellows. Is there any foreign object in condensing bellows. Clean the bellows Disassemble the dry fan assy and dry duct upper, and clean foreign object in duct and fan. 25
27 26
28 20~30 Yellow Black 27
29 Is Is the tap opened? Is the inlet valve filter clogged? Is resistance between each terminal of INLET VALVE ASSEMBLY kω? Replace the INLET VALVE ASSEMBLY. Verify the voltage of the inlet valve connector is 120 V AC. (Refer to 7-2 QC TEST MODE) Check electrical connection. Replace the MAIN PWB ASSEMBLY 28
30 9. DISASSEMBLY INSTRUCTIONS Be sure to unplug the machine from the outlet before disassembling and repairing the parts. CONTROL PANEL PLATE ASSEMBLY(TOP) Unscrew 2 screws on the back of the top plate. Pull the top plate backward and upward as shown. Hook Disconnect the Display PWB Assembly connector from Flat cable. Pull out the drawer and unscrew 2 screws. Push 2 upper hooks and pull the Control Panel Assembly forward. PANEL ASSEMBLY(CONTROL) PWB ASSEMBLY(DISPLAY) Unscrew the 6 screws from the Control Panel Assembly. Disassemble the Display PWB Assembly. 29
31 PWB ASSEMBLY(MAIN) Unscrew the 4 screws from the back cover. Unscrew the 2 screws from the lower-left side of the cabinet. Disconnect the connectors. Disassemble the Main PWB Assembly in arrow direction. DISPENSER ASSEMBLY Disassemble the Top plate assembly. Pull out the drawer. Unscrew the 2 screws and push out the dispenser assembly. DRAWER Disassemble the clamps and hoses. Disassemble the bellows at the lower side of the dispenser. DISPENSER ASSEMBLY 30
32 INLET VALVE 2 1 Disassemble the 4 connectors from the valves. Unscrew the 2 screws from the back of the cabinet. Wire color 4 3 VALVE (DRY) VALVE (BLEACH) VALVE (MAIN WASH) VALVE (HOT) YL - BK GY - BK WH/ - BK BL - BK DOOR Open the door. Unscrew the 2 screws from the Cabinet Cover. Disassemble the door upward. When removing the Door Assembly, it is necessary to hold the Bracket that is inside of the Cabinet Cover. Method of removing remaining water Drain in to bucket by pulling out hose and removing cap. CAP (REMAINING HOSE) 31
33 GASKET ASSEMBLY Disassemble the clamp assembly. Unscrew the 2 screws from cabinet cover. Unscrew the screw from filter cover. Put a flat ( - ) screwdriver or putty knife into the both sides of the filter cover, and pull it out. Unscrew the 2 screws from the lower side of the cabinet cover. Unscrew the 2 screws from upper part of the cabinet cover. 32
34 Disassemble the clamp assembly. Tub Gasket Clamp Remove dry gasket clamp by loosening the screw. When reassembling the gasket, put the drain hole of the gasket downward. Drain Hole 33
35 ROTOR ASSEMBLY, STATOR ASSEMBLY, FRICTION DAMPER Rotor Disassemble the back cover. Remove the bolt. Pull out the Rotor. Bolt Unscrew the 2 screws from the tub bracket. Remove the 6 bolts on the stator. Unplug the 2 connectors from the stator. HOW TO ASSEMBLE THE MOTOR Friction Damper Hinge (Damper) Disassemble the damper hinges from the tub and base. Separate the dampers. TE Once removed, replace the damper pin with new one. 34
36 PUMP Disassemble the cabinet cover. Separate the pump hose and the bellows from the pump assembly. Disassemble the pump assembly in arrow direction. HEATER Disassemble the back cover. Separate 2 connectors from the heater. Loosen the nut and pull out the heater. Washing Heater Nut Ring Terminal! When assembling the heater, insert the heater into the heater clip on the bottom of the tub. Tighten the fastening nut so the heater is secure. THERMISTOR Disassemble the back cover. Unplug the white connector from the thermistor. Pull it out by holding the bracket of the thermistor. 35
37 SWITCH ASSEMBLY, DOOR LOCK Open the door and disassemble the Clamp assembly. Unscrew the 2 screws. Disconnect the connector from the Door switch assembly. TE Reconnect the connector after replacing the DOOR SWITCH ASSEMBLY. WHEN A FOREIGN OBJECT IS STUCK BETWEEN DRUM AND TUB Disassemble the back cover. Separate the heater from the tub. Remove any foreign objects (wire, coin, etc.) by inserting a long bar in the opening. 36
38 Dry Duct Upper Dry fan Ass'y Remove 6 screws and dry fan assembly. Remove 7 screws and dry duct upper. Dry Heater Thermostat Remove 2 screws and dry heater. Remove thermostat. Remove 17 screws from Dry duct upper and Dry fan Assembly. Remove 5 screws and condensing duct. 37
39 10. EXPLODED VIEW AND PART LIST 10-1.THE PART LIST OF CABINET ASSEMBLY A154 A153 A110 A106 A120 A140 A152 A151 A102 A101 A104 A150 A103 A141 A100 A131 A485 A130 A430 A440 A134 A133 A450 A410 A303 A310 A200 A300 A201 A276 A220 A275 38
40 10-2. CONTROL PANEL & DISPENSER ASSEMBLY F300 F462 F324 F322 F436 F170 F160 F321 F226 F225 F430 F227 F220 F441 F120 F110 F210 F130 F215 F432 39
41 10-3.DRUM & TUB ASSEMBLY K350 K351 K360 K143 K123 F140 K411 K121 K410 K122 K125 F320 F466 K146 F465 K320 F464 F463 K310 K110 K141 F310 K311 K140 K105 K115 K130 K111 K135 K610 K510 K611 K131 K530 F468 K342 F467 K550 K346 K344 K340 K520 F K540
42 10-4.DRYER M130 M120 K311 M100 M240 M230 M111 M140 M216 M210 M215 M110 M101 M105 K311 M220 41
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