MONARCH WATER INSTALLER & USER GUIDE. Effective January The Plumbsoft Water Softeners with the 7 & 2 year Guarantee

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1 Model No. PREMIO / SOLO / ULTRA MONARCH WATER INSTALLER & USER GUIDE Effective January 2018 The Plumbsoft Water Softeners with the 7 & 2 year Guarantee Suppliers to H.M. the Queen s Estate at Sandringham Monarch Water Ltd. Halesworth Road Bramfield IP19 9HP T F info@monarchwater.co.uk

2 MONARCH PLUMBSOFT SERIES WATER SOFTENER PROGRAMMING & INSTALLATION INSTRUCTIONS Thank you for choosing a Plumbsoft water softener. Please read the following carefully, which if followed correctly, should ensure the installation is trouble free. If you have any queries please call Monarch Water on A. PLANNING THE INSTALLATION Always observe the water byelaws. Ensure there is only one rising main, that you have allowed space for access to the unit for salt filling and for any possible maintenance in the future. Check the water pressure; locate the rising main and a drain facility. B. SITING THE SOFTENER Fig 1 (Solo & Ultra models) Fig 1a (Premio) Where possible, this should be close to the rising main. Take care to allow hard water take off points for a drinking water facility and/also an outside tap. The distance between the softener and the drain should be as short as possible. Ensure that both the drain and the overflow are not subject to freezing or over 120 degrees F. / 49 degrees C. If the softener is being installed in your loft, 1st, 2nd floor etc, it is recommended to house the softener within a 25-gallon plastic tank and insulate well. The overflow on the plastic tank should be below the overflow of the softener and a minimum of ¾ in size. Failure to install the softener in a suitable tank will void the guarantee. C. CHECK VALVE Domestic Ion exchange water softeners are in fluid category 2. A type EA or EB single check valve is suitable backflow protection for fluid category 2 and should be fitted to the supply pipe immediately before the tee feeding the softener. All other applications require a double check valve. D. DRINKING WATER FACILITY Fig 1 (Solo & Ultra models) Fig 1a (Premio) In compliance with U.K. Water Regulations a tap for drinking water purposes should be left on the hard water supply. 2

3 E. MATERIAL CHECK LIST PREMIO MODEL The softener includes no installation kit apart from 3mtrs of drain/ overflow hose, a jubilee clip, 2no drain hose clips and a test kit. Other items i.e. pipe valve kits, needs to be ordered as specific to the installation. SOLO & ULTRA MODELS ONLY The softener includes an installation kit suitable for the appropriate installation. F. WATER PRESSURE TEST It is IMPORTANT that a pressure check is carried out. Low and high pressure can result in either damage to, or failure of the softener. If daytime static water pressure* exceeds 3.5 bar (50psi) a 5 bar pressure limiter should be fitted. Minimum dynamic pressure must exceed 1.4 bar. If in any doubt please call us on *50psi daytime pressure can reach over 70psi night time pressure! G. INSTALL BYPASS VALVES & CHECK VALVE Use the valves provided to form an installation as per Fig 1 (Solo & Ultra models) Fig 1a (Premio) Fig 1- Solo & Ultra models 3

4 Fig 1a Premio model H. SOLO & ULTRA INLET & OUTLET CONNECTIONS - Fig 2 Using the hoses provided connect the braided hoses to the in/out connections on the softener it is recommended to use the elbow connections here with the filter/gauze washers. The Inlet and Outlet are clearly marked adjacent to the connections on the softener control valve see Fig 2. Under no circumstances use washing machine hoses or plumb in the softener in solid copper. Fig 2 4

5 I. DRAIN CONNECTION SOLO/ULTRA MODELS - as Fig 1 Connect the white drain hose to the upper white barbed connection on the side of the cabinet and fix with a jubilee clip. PREMIO MODELS - as Fig 1a Connect the white drain hose to the white barbed connection on the side of the cabinet and fix with a jubilee clip. Run the drain hose to either an upstand or a copper pipe. A minimum air gap of 20mm should exist at the end of the drain line. If you need to extend the drain hose this can be done by connecting to a 15mm cop per tube for a maximum run of 4 metres with a minimum daytime pressure of 40psi. Ensure that the drain hose is adequately fixed to the copper pipe. The drain hose must not dip or be kinked in any way as this will lead to a malfunction of the machine. The 15mm copper pipe should have no more than 2no bends. If more are needed, please upgrade to a 22mm copper pipe with a maximum of 3 bends. UPHILL? The white flexible drain hose can run uphill internally for a maximum of 3 feet with a minimum water pressure of 40psi. Softened water will have no adverse effect on a septic tank. J. OVERFLOW CONNECTION Fig 1 (Solo & Ultra models) Fig 1a (Premio) The hose for the overflow should be cut from the drain hose provided. The overflow connection is the ½ lower barbed hose spigot on the side of Solo/Ultra cabinet and rear of the Premio cabinet. No clip is required. The overflow must be run downhill and terminate immediately through an outside wall without kinks or restriction. A 22mm copper protective sleeve through the outside wall will help prevent kinking of the hose. Under no circumstances should the softener drain and overflow share the same pipe. This could lead to foul smells entering the salt cabinet from the main drain via the overflow. Also if the common drain ever gets blocked, the regen water can re-enter the softener via the overflow pipe. 5

6 K. TEST INSTALLATION FOR LEAKS Close Inlet and Outlet valves to the softener and open Bypass valve. Open mains stopcock slowly and flush the new pipe work and connections via an adjacent mains tap. Ensure the tap used is not a hard water tap. Check all connections for leaks. Turn on the water supply to the softener by closing the Bypass and opening both the Inlet and Outlet valves. Check for any air, cloudy water and leaks, leaving your soft tap to run for a short time to purge any air and cloudy water from the softener. The softener will automatically add water to the cabinet. Check that water level stops once it reaches approx 20-25mm above the salt grid platform in the bottom of the cabinet (see pics below). Once you are happy that the water level is correct, add Monarch tablet salt onto the salt grid to within 2 of the top of the cabinet. Alternatively Monarch block salt can be used. Fig 2c & Fig 2d shows salt grid (slotted) in bottom of salt compartment. Compartment can take salt tablets or 2no 4kg salt blocks (Solo & Ultra models) or 4no 4kg Salt blocks (Premio model). Fig 2c Fig 2d THERE ARE NO PROGRAM SETTINGS TO BE MADE ON THE PLUMBSOFT MODELS! L. BLENDING CONTROL All our water softeners are factory set to produce water that is 100% soft. If you require slightly blended water recommended in areas of hard water that have a green/blue build up in the scale open the Bypass valve slightly until you blend 60-70ppm of hardness back into the soft water. Test kits are available from Monarch Water. This operation may be required if a green/blue build up in the scale is apparent after the softener is installed. 6

7 STEP BY STEP GUIDE TO CONNECT THE BYPASS CONNECTION M. STEP BY STEP GUIDE TO CONNECT THE PREMIO BYPASS CONNECTION Fig 4 Grease all 4 o rings as shown on bypass above. Fig 3 Inlet and Outlet connections clearly marked on the softener. Grease inside of connection ports prior to inserting bypass. Fig 5 Insert bypass into softener connection ports complete with bracket/clamp attached. Fig 7 Insert pin fully ensuring it goes through both top and bottom of bracket/clamp Fig 6 Insert pin into bracket/clamp hole Fig 8 Unit with ¾ bypass fully connected. Note: Protruding male vertical piece on top of blender valve is for setting 60/70ppm water hardness if required see L: BLENDING CONTROL Please note: On your guarantee card there is a section that asks you Drops? Please note that this question does NOT apply to the Plumbsoft models. IMPORTANT It is important that the softener is kept full of either tablet or block salt at all times. This goes in the chamber under the curved lid at the front of the machine for Solo models and under the Blue lid for Premio models. 7

8 Hints and Tips about your new water softener 1. When you go on holiday it is recommended to place your softener onto bypass, by closing both inlet and outlet valves and open bypass valve. On your return, turn on your water supply and run water for 2 minutes to flush machine. 2. Cut washing powder down by at least a 1/3rd or you will go into a kitchen/utility room full of suds! 3. To ensure the highest efficiency is obtained, it is recommended that you top up the unit with tablet or block salt on a weekly basis, to within 2-3 inches of the lid fill point. Never let the salt go below half full. 4. In new installations soft water will become available throughout your system in varying time spans. Conventional systems (tanks in your roof) will take anything from 4-10 days, whilst mains fed Pressurised Systems will give soft water virtually immediately. 5. Dishwashers On most installations the dishwasher is to be connected to the soft water and we recommend that you continue to add a small amount of salt to the appliance as before, as this helps the salt holder in the appliance stay clean. We do not however recommend that crystal glass and silver plate is washed in your dishwasher as etching may occur. Less dishwasher liquid may be required and in certain cases this will also apply to rinse aid. On dishwashers connected to hard water, you should continue to put salt into the dishwashers own softener. If in any doubt if your machine should have either hard or soft water, please contact your dishwasher manufacturer, but remember they want to sell you spare parts to replace those that get scaled up! 6. Steam Irons We do not recommend the use of soft water in your steam iron as most are designed for hard water and to be periodically de-scaled. Alternatively please use de-ionised water. 7. Outside Tap It is recommended to leave your outside tap on mains hard water. Additionally, in the winter time we recommend that this tap is isolated via an internal valve to prevent freezing. 8. Existing scale Soft water will immediately begin to de-scale your pipes and appliances. Your hot water cylinder will take longer to de-scale than your pipe work; therefore you may notice different levels of soft water from time to time whilst the system is de-scaling. This is particularly noticeable in your bath and shower. 9. Accumulators please ensure that the softener is installed on the outlet to an accumulator. 10. Every boiler has two sides to its operation. MONARCH WATER The radiators are classified as the primary system and the hot water through the taps etc is called the secondary system All the benefits of soft water are enjoyed in the secondary side of the system, i.e. cold and hot water in your shower, bath, toilets, appliances, your hot water cylinder etc. The majority of boilers primary side are designed to be used with hard water. Therefore in compliance with the HHIC and boiler manufacturer guidelines, place softener on bypass and fill primary system (radiators) with hardwater and the appropriate inhibitor. The inhibitor is designed to keep the radiators operating at maximum efficiency. Once the radiators are filled with hard water, place your softener back into service. This will return the remainder of the system (secondary) to soft water throughout. 8

9 MONARCH WATER DOMESTIC WATER SOFTENER GUARANTEE Effective January This water softener is fully covered by 7 year parts and 2 years at home labour guarantee for installation within the hard water regions of mainland England as detailed on Monarch s National Service Coverage Area, from date of original purchase. Installations outside this area are automatically covered by a 7 year parts only exchange guarantee. PLEASE NOTE - This guarantee has the following conditions, and is not covered by the following. 1. Damage caused by high water pressure, we strongly recommend a 5bar water pressure limiting valve on the inlet to your water supply, where daytime water pressure exceeds a static pressure of 3.5 bar (50psi). 2. This water softener is suitable for a mains water supply only. 3. Damage caused by a dirty mains water supply. The installation of an H1034DF (debris inc VAT & postage on the supply to your softener cancels this clause. The majority of debris in water is caused by local authority work on the water main. If notified in advance, by your local water authority, please put your softener onto bypass, see Fig 1 / Fig 1a. Please note a H1034DF will not catch particulate iron less than 20 microns. For Bypass: Close both Inlet & Outlet valves, and open Bypass valve. For Normal Service: Open both Inlet & Outlet valves, and close Bypass valve. 4. Callouts due to incorrect installation. If you have any queries when installing your softener, please call us on The wrong type of salt used and also the softener being allowed to run out of salt. NOTE: In all cases use TABLET SALT OR BLOCK SALT ONLY. 6. The use of any other hoses than those provided. Under no circumstances use washing machine hoses. 7. The build-up of salt fines in the bottom of the salt compartment. Although Monarch recommends Ultimate tablet or block salt, please note it is the customers responsibility to ensure the salt is of good condition when used. 8. The effect of aggressive water, the degradation and/or blinding of resin and/or chlorine attack on resin. 9. Under no circumstances plumb in the softener in solid copper. 10. The installation kit is only covered by the Original Equipment Manufacturer s twelve-month parts exchange guarantee only. 11. Compensation as a result of cancelled appointments, damage caused by, or incorrect installation of the water softener. In the unlikely event of a fault, put the softener onto Bypass, see 3 above ref For Bypass until an engineer calls. 12. Please note that any callouts within the warranty period that are due to external influences affecting the operation of the softener, may incur a charge. THE ABOVE DOES NOT AFFECT YOUR STATUTORY RIGHTS SERVICE CARE The manufacturer of your water softener includes 50+ years of manufacturing experience, to give you a water softener that is arguably the most reliable on the market today. One of the aspects incorporated into the manufacture of your softener is Prevention is better than cure. To these ends, Monarch strongly recommends a service every 2 years from date of installation, to ensure the continued excellent operating efficiency you will come to expect. We will of course inform you when this small service is due and arrange a convenient time for our engineer to call. Therefore please ensure that your guarantee card is returned once installation is complete and you complete the service record on the back of this booklet. 9

10 Monarch National Service Coverage Areas - Effective January The below postcodes (see map below) are automatically covered by a parts and labour guarantee as set out in the relevant sales brochure for the individual model/range. B BA BH BN BS CB CM CO CT CV DE DN DT DY GL GU HP IP LE LN LONDON (as inset) LU ME MK NG NN NR OX PE PO (Mainland Only) RG RH S SG SL SN SO SP SS ST IMPORTANT TA TF TN WR WS WV Water softeners sold outside the above counties are to be covered strictly by a parts only exchange guarantee as determined by the model/range of softeners i.e. Plumbsoft with 7 years parts. All parts sent back to Monarch are at the expense of the sending parties. All repaired or replaced items will be returned to the sender on a no charge basis whilst covered by the parts exchange guarantee. Once the parts exchange guarantee has expired, Monarch reserves the right to make a charge for any postage/delivery, labour and parts charges that is deemed necessary. Monarch will endeavour to keep these charges at the lowest cost whenever possible. 10

11 EXTEND YOUR PARTS GUARANTEE TO 10 YEARS? Dear Customer, Thank you for purchasing a Monarch water softener. Your support for our independent family run company who offers you over 50+ years experience in water softeners is greatly appreciated. Support such as yours has led us to being the UK s leading independent softener manufacturer. With many makes to choose from in today s market, we are pleased you have chosen to buy from a British company not from our U.S. or foreign based competitors. Your softener comes complete with a 7 year parts and 2 years labour guarantee. Every year, each member of your household will use an incredible 58,000 litres of water, so you will appreciate the amount of work your softener has to do in giving you lovely soft water during its lifetime. Wouldn t it be nice if with a one off outlay you could extend the parts guarantee to a full 10 years? Special offer on extending your parts guarantee and SAVE 99 with a speedy reply! An extended guarantee to cover all parts for the full 10 years is normally However, if you return your original guarantee card and a cheque for 99 (made out to Monarch Water Ltd) in the envelope provided within 30 days of installation, you automatically comply for the 50% discount of 99. Alternatively return your guarantee card as normal and ring our office on with your credit/debit details. When we receive your payment we will then issue you with a new guarantee. This reduced price offer is only available if you take up this offer within 30 days of installation. Notes: 1. Please note that by extending your guarantee after 30 days, the full rate will apply. 2. Please note that you can extend your guarantee at any time within the first 90 days from installation. Once again thank you for supporting Monarch Water. Yours faithfully, MONARCH WATER Effective January

12 MONARCH TABLET & BLOCK SALT We recommend Monarch Ultimate tablet or block salt for optimum efficiency of your water softener. SOFTENER INSTALLATION RECORD Original Installation Date 1st Service Date 2nd Service Date 3rd Service Date 4th Service Date 5th Service Date 6th Service Date 7th Service Date 8th Service Date 9th Service Date 10th Service Date Monarch Water Ltd. Halesworth Road Bramfield IP19 9HP T F info@monarchwater.co.uk