SERVICE & PAYMENT PLANS. Note from a valued customer LOOK INSIDE FOR OUR NEW BUDGET CHANGES ESTABLISHED 1919

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1 SERVICE & PAYMENT PLANS LOOK INSIDE FOR OUR NEW BUDGET CHANGES ESTABLISHED 1919 Note from a valued customer Just wanted you to know how pleased we were with the workmanship of your men. Jim, Kyle, and Gary arrived on time and immediately put down floor protection, working to replace the air conditioner and oil heater. Your staff is courteous, prompt, are available all hours when needed, but most of all, know their products. Maryann and Jeff Scocchio

2 Dear Friends and Customers, Words cannot express the gratitude we feel due to your continued support and involvement with our company. After almost a century Jay, Doug, Sandy, and Ronnie of servicing area homes and businesses, we have learned a lot about what our valued customers want and need out of their home comfort specialist. We take pride in treating our customers like family and we are committed to searching for even better ways to serve you. In keeping with that same spirit, we are happy to offer our latest equipment service plans as well our oil and propane buying plans. Our service plans are designed to keep your home heating and cooling equipment running at peak performance while reducing the need for expensive repairs. Our oil and propane buying plans make winter heating costs more manageable by allowing you to plan your payments in advance. With our Budget Payment Plan our oil and propane customers can spread the entire year s heating bill over 10 or 11 equal monthly payments. There is even a 10-cent per gallon prompt pay credit at the end of the budget season if all payments are made on time. See Pages 3 and 4 for details. Allen s Oil CAP Program allows oil customers to pay an up-front fee each year to cap the rate for the entire heating season. If the price of fuel drops, so does your rate, but if the prices go up, you never pay more than the agreed upon per-gallon rate. See Page 5 for details. Our Propane Pre-Buy Program gives our propane customers the ability to avoid winter price spikes by pre-buying your winter propane during the summer. See Page 5 for details. We at Allen s Oil & Propane are a fourth-generation family business and we care about the people in our community. We know the stresses that come with harsh heating and cooling bills and we thank you for trusting our family to serve your family. We will continue to offer competitive prices without sacrificing service and quality. Best wishes and good health from our family to yours! TO ALL CUSTOMERS: Please send check payments to our main office: 427 N Main Street Vincentown, NJ Any customer using their online banking accounts please be aware it may take 7-10 days for us to receive payment. All walk-ins are welcome to pay at both our Vincentown & Hammonton offices. TOTAL COMFORT PLAN - OIL HEAT $342.95/yr. (INCLUDES THE TANKSURE PROGRAM) HEATER CLEAN & SERVICE $215.00/yr. OIL-FIRED HOT WATER HEATER PARTS & SERVICE PLAN $150.00/yr. ULTRASONIC OIL TANK INSPECTION ONLY $47.95/yr. HOT WATER HEATER PARTS & SERVICE (NO SERVICE PLAN) $135.00/yr. TOTAL COMFORT PLAN - PROPANE $260.00/yr. A/C PARTS & SERVICE $294.95/yr. PROPANE HOT WATER HEATER PARTS & SERVICE $140.00/yr. A/C START & CHECK (NO CONTRACT) $145.00/yr. BUDGET PAYMENT PLAN Customer Account # Bill my account or Charge my credit card # Exp. Date (We accept MC, Visa, Discover only ) Name Phone Phone 2 Address City State Zip Ronald L. Allen President Paperless Billing Primary Comments Before you schedule maintenance please remove all items from the area surrounding your oil burner and tank. The entire heating system including tank must be accessible for our technicians. Enrollment in the TankSure Program is contingent upon the customer s tank passing an initial ultrasonic and visual inspection. While we cannot guarantee the prevention of a leak or other failure of your tank, we are providing this new service with the hope that by testing and monitoring, we can offer a long-term proactive replacement program for our customers. PAGE 2 PAGE 11

3 This Service Plan is available to automatic delivery customers who purchase their fuel oil and all heating system services from us during the term of the Service Plan and whose payments are in accordance with our payment and credit terms. The Service Plan becomes effective after our inspection and approval of your heating system and tank. 1. The term of the Plan is for a one (1) year period and will re-new automatically every year unless terminated by either the customer or Company. The Plan automatically terminates if the customer no longer purchases all of its heating oil from the Company. No credit will be issued if the Plan is cancelled before the expiration date. 2. Repairs or services not covered by the Plan will be performed and charged to the customer at prevailing rates. 3. The TankSure Service Plan includes the TankSure Program which provides a tank testing service and the TankSure Program tank replacement payment described below. An ultrasonic tank test will be performed by our technician before your tank can be accepted for enrollment in the TankSure Program. While we cannot guarantee that a leak will not occur or your tank will not fail after testing, we are providing these new services with the hope that by testing and monitoring, we are offering a long-term proactive tank replacement program for our customers. We will perform an annual test of your fuel tank. If a tank leak occurs subsequent to this test due to internal corrosion once you are on the program, if a tank leak occurs due to a manufacturer s defect, or if a non-leaking tank is identified for proactive replacement by the TankSure Tank Analysis Software, the Company will pay up to $1,500 toward the replacement of your tank in accordance with the terms of the TankSure Program which are described in the TankSure brochure that we have provided to you. 4. The Service Plan does not cover labor or materials to repair damage to the heating system or residence caused by the Customer s neglect, including, but not limited to failure to have sufficient fuel oil in the tank, insufficient water for boiler, blown fuses or other failure of electrical system, improper thermostat settings or faulty thermostat, having heating system switches in the OFF position, debris build up in the air or venting systems, and other causes related to the improper operation or maintenance PAGE 10 of the heating system by the Customer. Damage, repairs, or replacement of parts or components caused by Acts of God, fire, flood, freezing, storm or weather conditions, power loss or surges, water damage, and fuel flow problems due to outside fuel storage are not covered by the Plan. 5. The Company will provide service as soon as practical, during regular business hours under normal conditions or on an emergency basis, if necessary. The Company will not be liable for any damages arising from a delay or failure to provide service due to conditions beyond its control such as Acts of God; labor disturbances or strikes; unavailability of mechanics or parts; failure or interruption of Customer's electricity; inaccessibility of the heating system; storms, floods, or other severe weather conditions; or government laws or regulations. 6. The Service Plan only covers heating system parts and components specified in the Plan. Examples of components not covered by the Plan include boilers and furnaces and related piping; parts having contact with water or steam; underground oil storage tanks; aboveground storage tanks (unless enrolled in the TankSure Program); tanks with preexisting leaks, patches, or unstable conditions; air conditioning systems; humidifiers; heat pumps; heat exchangers; hot water heating systems; and air and venting systems. The Plan does not cover environmental clean up, property damage, waste disposal services, or other damages or losses caused by a tank leak or system failure even if the tank has been tested ultrasonically and is enrolled in the TankSure Program. 7. Customer agrees to release and hold Company harmless from all claims related to losses, costs, or damage to personal or real property caused by fire, explosion, flood, freezing, power loss or surges, oil leakage, and premises left unattended. Customer agrees that Company shall not be liable for any incidental, special, or consequential damages incurred by Customer or by third parties, including environmental clean costs. 8. In the event that the residence is sold, the Service Plan may remain in effect provided that the new owner continues to purchase fuel oil and heating system service from the Company. NEW BUDGET DISCOUNT! Enroll in one of our New, Monthly Budget Payment Plans for a chance to win 100 GALLONS OF FREE OIL OR PROPANE All customers who make Budget Payments on time are eligible each month. OUR 5 PER GALLON DISCOUNT IS NOW 10 PER GALLON! More details on Page 4 PAGE 3

4 The TankSure Program & What You Should Know about Oil Tank Systems Enroll in one of our New, Monthly Budget Payment Plans for a chance to win 100 GALLONS OF FREE OIL OR PROPANE Make all your monthly Budget Payments by the due date and you will automatically be entered in a monthly drawing from November to May for a free 100 gallons of oil or propane. 100 gallons of free oil or propane must be delivered before June 1, 2016 or will expire. WHICH BUDGET PLAN WORKS FOR YOU? A 10 per gallon discount will automatically be put on your account at the end of the budget season if all monthly payments are made on time Now offering choice of a 10 month or 11 month Budget Plan! How it works: The monthly Budget Payment is determined by two factors: your estimated fuel usage for the season and the projected average price of fuel during that period of time. Allen s provides the 10 or 11 monthly envelopes needed to mail your checks in. You will still receive your yellow delivery ticket so you may monitor your fuel usage. Budget Plan A Our new, lowest-payment option, this 11-month Budget begins in July. With this option, your estimated fuel cost is spread out from July 2015 through May 2016 keeping your monthly payments to a minimum. Budget Plan B Our 10 month budget, beginning in September. Payments run from September 2015 through June Automatic Billing at customer s request. Credit card is kept on file and with this option you have a choice of a payment processing date of either the 10th of the month or the 25th of the month. Please contact Darlene at to enroll in automatic billing. Residential home heating oil tanks contain hundreds of gallons of fuel. These tanks should be inspected annually using a visual review and ultrasonic testing. It is extremely important for you, your investment in your home, and the environment to replace your oil tank when the inspection indicates its lifespan has expired. Addressing and upgrading recommended best practices are also extremely important. TANKSURE /ULTRASONIC TANK IN- SPECTION PROGRAM BENEFITS This service provides a recommended annual inspection process as well as additional long-term benefits to help provide you peace of mind. $ Qualifying tanks receive a $1,500 tank replacement payment to help cover the cost of a replacement. Using EPA-approved testing technology, ultrasonic equipment detects the level of corrosion inside oil tanks. This service helps protect your home (your biggest investment), your property, and our environment. Proactive replacement can help avoid costly remediation expenses. Included is an inspection of common tank components such as legs, seams, fill and vent pipes, oil lines, and vent whistle. An ultrasonic inspection of your tank wall s thickness evaluates when a proactive replacement is necessary BEFORE the tank leaks. We've improved the coverage to $1,500 to offset the cost of the replacement tank! RECOMMENDED BEST PRACTICES Unsleeved Feed Line in Concrete If the oil feed line running from your tank to your boiler or furnace is encased in your concrete basement floor and is not coated in a material like plastic to protect it from degrading, an upgrade is recommended. Venting System It is extremely important that your oil tank s venting systems are maintained correctly, as advancements in new technology have increased the rate at which oil flows from oil delivery trucks to your tank (60 gallons per minute). PAGE 4 PAGE 9

5 Payment Plans ADDITIONAL SERVICES Go Paperless OIL-FIRED HOT WATER HEATER PARTS & SERVICE $150.00/yr. Includes cleaning, service, labor, and parts (except tank, relief valve, and plumbing) PROPANE HOT WATER HEATER PARTS & SERVICE $140.00/yr. Includes cleaning, service, labor, and parts (except tank, relief valve, and plumbing) HEATER CLEAN & SERVICE $ plus parts Straight clean and service of heater. This plan does not include parts or emergency service calls. Parts and service calls will be charged at prevailing rates. HOT WATER HEATER CLEAN & SERVICE $ plus parts Straight clean and service of heater. This plan does not include parts or emergency service calls. Parts & service calls will be charged at prevailing rates. PAGE 8 UPGRADE AND SAVE! We strongly encourage our customers to consider upgrading to a more energy-efficient heating system. Our team can provide an on-site assessment of your heating system to determine recommended next steps for increasing your efficiency and help you save money. Call us today to schedule an appointment! Thermo Pride AIR CONDITIONING START & CHECK $ plus parts *Our qualified technicians will check the following: Refrigerant Level System for leaks Compressor Amps & Volts Condenser Fan Evaporator Coil Cooling Thermostat Head & Suction Pressure Lubricate where necessary Condenser Motor Amps & Volts Fan Belt (check for water) All electrical wiring & connections All safety factors Air Filters Condensate drain Vibration & Noise Bearings Evaporator Fan Air Temp at outlets AIR CONDITIONING PARTS & SERVICE CONTRACT $294.95/yr. *Effective Monday-Friday 8-4:30 *Includes parts and labor for items listed below (up to 5 tons) during summer season *ANNUAL START & CHECK Fan Control Blower Belt Limit Control Expansion Valves Relay (switching) Condenser Pump Standard Thermostat In Line Filters/Liquid/Dryer Running & Starting Capacitors Freon & Freon leaks (renews May 1st unless cancelled) PROPANE MINIMUM USAGE POLICY High & Low Pressure Control Blower Motor ($25 allowance - unless you have the Oil Heater Service Plan) Fan Belt Air Filter (1 change) Contractors Transformer Time Delay Switch Condenser Fan Motor There may be a minimum usage fee as it applies to tanks. View Your Account Online... Call to Start Receiving Your Statements Electronically allensoilandpropane.com View your account balance and recent deliveries online! Must create account for the first time. Call or send back attached form, complete with primary address, to sign up for paperless statements. FOR CAP PROGRAM & PRE-BUY PROGRAM Oil CAP Program Our CAP Program is just for oil customers. As an oil customer, you will pay a one-time fee per season. When you establish a capped rate you will not pay a higher price for oil during the season. If our price goes below the capped rate you will then pay the lower rate. CAP Program will be terminated if account is not kept in good standing. Propane Pre-Buy Program Our Pre-Buy Program is just for propane customers with home heating. Pre-buy your propane at the beginning of the season at a fixed price. Your price will remain fixed for your pre-bought gallons during the season until May 1st. Upon signing the agreement you will pay half down and the balance will be due by October 1st. The heating season runs from October 1st to April 30th. Please call Diane at (609) after July 10th to get details. PAGE 5

6 TOTAL COMFORT PLAN * - OIL HEAT $314.95/yr. or $275.00/yr. without TankSure TOTAL COMFORT PLAN * - PROPANE $260.00/yr. The Allen s Oil & Propane Precision Tune-Up Parts & Labor Coverage (24 hours, 7 days/week) The Allen s Oil & Propane Precision Tune-Up Parts & Labor Coverage (24 hours, 7 days/week) Professional preventive maintenance is strongly recommended annually for all systems. Maintaining and tuning up your oil burner will help save up to 10% on heating costs and add years to the life expectancy of this expensive equipment. TankSure /Ultrasonic Tank Inspection Program See details about this valuable service on the previous page. PAGE 6 1. Clean interior of heat exchanger, flue pipe, & base of stack 2. Replace oil filter cartridge 3. Replace pump strainer 4. Replace oil burner nozzle 5. Replace air filter 6. Check combustion chamber 7. Clean electrodes & set proper gap 8. Check and test operating & safety controls 9. Check and lubricate motors 10. Check and adjust fan belt 11. Adjust heating unit to max. efficiency 12. Perform an efficiency check NOW INCLUDING: If you wish to cancel your Service Plan please do so by June 30th for a full reimbursement. Partial reimbursements are offered through October 31st. We will repair or replace any of the following parts due to normal wear at no charge for our Oil Heating Plan customers. Air Filters (standard heat only) Aquastat Blower Motor Burner Couplings Burner End Cone Burner Fan Burner Motor Burner Switch Cad Cell Relay (heat only) Circulator Coupling Circulator Motor Circulator Relay Draft Regulator Draft Motor Fan Shaft & Bearings (heat only) Fan Timer Control Firematic Oil Valve Fuel Pump Hot Water Circulator Control Flue Pipe & Elbows Fill & Vent Caps Delayed Oil Valve Ignition Transformer Nozzle Oil Filter Pressuretrol Stack Relay Fan Pulley (heat only) Fan Motor (heat only) Fan Belts (heat only) Oil Lines (inside building) Nozzle Assembly Oil Fittings Fuel Pump Screen Fan & Limit Control Electric Wiring (connected to burner) Electrodes Thermostat (standard type) Fan Timer Control TOTAL REPLACEMENT VALUED AT $4,800 PARTS NOT COVERED: AIR VENTS, HUMIDIFIER PARTS, EXTROL TANKS, FILLTROL TANKS, RELIEF VALVES, GATE VALVES, MIXING VALVES, FLOW VALVES, ZONE VALVES, BACKFLOW PREVENTER VALVE, BOILER DRAIN, FEED VALVE, FILTROL FEEDER, BOILER GAUGES, HOT WATER COIL, HOT WATER COIL GASKETS, BEARING ASSEMBLY * TOTAL COMFORT PLANS ARE PRICED PER UNIT. TOTAL COMFORT PLAN RUNS FROM JUNE 1ST TO MAY 31ST, AUTO- MATICALLY RENEWING JUNE 1ST. Professional preventive maintenance is strongly recommended annually for all systems. Maintaining and tuning up your propane heater will help save up to 10% on heating costs and add years to the life expectancy of this expensive equipment. 1. Clean interior of heat exchanger, flue pipe, & base of stack 2. Replace air filter 3. Clean electrodes & set proper gap 4. Check and test operating & safety controls 5. Check and lubricate motors 6. Check and adjust fan belt 7. Adjust heating unit to maximum efficiency 8. Perform an efficiency check If you wish to cancel your Service Plan please do so by June 30th for a full reimbursement. Partial reimbursements are offered through October 31st. * TOTAL COMFORT PLANS ARE PRICED PER UNIT. TOTAL COMFORT PLAN RUNS FROM JUNE 1ST TO MAY 31ST, AUTOMATICALLY RENEWING JUNE 1ST. We will repair or replace any of the following parts due to normal wear at no charge for our Propane Heating Plan customers. Air Filters (standard heat only) Aquastat Burner Burner Switch Flame Rod (heat only) Circulator Coupling Circulator Motor (1) Circulator Relay (1) Inducer Motor Pilots Fan Belts (heat only) Fan & Limit Control Electric Wiring (connected to burner) Thermostat (standard type) Thermocouple Gas Valves Control Modules Pressure Switches Fan Shaft & Bearings (heat only) Fan Timer Control Flue Pipe & Elbows Hot Surface Ignition Fan Pulley (heat only) Fan Motor Pulley (heat only) Fan Motor (heat only) TOTAL REPLACEMENT VALUED AT $4,800 PARTS NOT COVERED: AIR VENTS, HUMIDIFIER PARTS, EXTROL TANKS, FILLTROL TANKS, RELIEF VALVES, GATE VALVES, MIXING VALVES, FLOW VALVES, ZONE VALVES, BACKFLOW PREVENTER VALVE, BOILER DRAIN, FEED VALVE, FILTROL FEEDER, BOILER GAUGES, HOT WATER COIL, HOT WATER COIL GASKETS, BEARING ASSEMBLY PAGE 7