Professionally Monitored Service User Guide

Transcription

1 Midco SmartHOME Professionally Monitored Service User Guide Learn how to protect the things that matter most with this instruction guide for professionally monitored Midco SmartHOME service. 07 Midcontinent Communications. All rights reserved. Updated March, 07. MC64 PRO

2 Put Your House in the Palm of Your Hand Thanks for choosing Midco for your home monitoring and automation needs! Midco SmartHOME delivers a whole new level of security for the things that matter most in your life, whether you're home or away. This user guide provides helpful information on how to use the features of our interactive home security system. We have even more tips and tools at Midco.com/Support. Discover more tips on managing your system, including tutorials and advice to help you get the most out of your Midco SmartHOME. You can also access the Subscriber Portal at MidcoSmartHOME.com. Important Information Subscriber Portal Username: Subscriber Portal Password: My Master Security Code: Midco SmartHOME Account Number: 8- Passcode/Secret Word: (in case false alarm) Central Station Phone Number: (MIDCOSH) Midco Contact Information: or Midco.com/Contact. Note: The above information is strictly for your use only.

3 Contents System Status & Zone Information Subscriber Portal Main Tab Security History Cameras Touchscreen Video Recording Rules Touchscreen App Management Thermostats Lights Mobile App Security Activity Cameras Themostats Lights Touchscreen Home Screen Security Status Arm and Disarm System Emergency Settings Home Management Information, Media and Entertainment Key Fob Keychain Remote System Arming Security Monitoring Central Monitoring Station Overview Alarm System Test

4 System Status & Zone Information System Status Icons The various user interfaces include the following icons that provide an at-a-glance overview of the status of your system. The Security status of your security system is displayed in the large Security Status header. This is the Security Status header when the status is Armed. This is the Security Status header when the status is Disarmed. When you arm the system, an exit delay period begins. The System Status Header indicates the number of seconds before the system is armed. You must exit the premises and secure the entry/exit door before the exit delay period ends. You must exit the premises and secure the entry/exit door before the exit delay period ends. When someone enters an armed premises, an entry delay period starts (generally, around 30 seconds long). System & Zone Trouble Header The System & Zone Trouble header displays in the upper portion of the Subscriber Portal and Touchscreen. It only displays when there is a connectivity or power problem with the Touchscreen (power, broadband, etc.). It also displays when a sensor is inoperable (such as due to a battery failure) or is being tampered. No Connectivity Power Failure Critical Sensor Failure Multiple Troubles When a System & Zone header is displayed, click it to display more information.

5 Subscriber Portal Access your interactive home security system through your personal, secure web page, also known as the Subscriber Portal. Check the status of your home, arm and disarm your system, see live video of your home, view video clips and pictures, change settings and more from anywhere you have internet access. You can use the Subscriber Portal to manage your touchscreen, touchscreen apps and connected devices. To access the Subscriber Portal:. Visit the Subscriber Portal URL provided to you or go to Enter your username and password when prompted. 3. Click Sign In. 3 Note: For your home s security, you must sign in each time you access the website. If you are unsure of your username or password, click the appropriate link on the login page to retrieve your username or password. Main Tab The Main tab provides a snapshot overview of your entire system. You can view general status information about your home and security system, and access various tabs to change system settings. Images in this user guide may vary slightly from what you see on your MidcoSmartHOME system.

6 Security See the overall status of your security system To arm a disarmed system:. Click the Security Status header when it is in the Disarmed state. Or select Security > Arm on the toolbar.. If any security zones are currently faulted, preventing the system from being armed, you must click the Turn Zone Off button for that zone before arming the system. 3. Select the Arming Mode. Arm Away Everyone is leaving the house. Arm Stay There are still people in the premises. Arm Night Everyone is going to bed. This mode works the same as Arm Stay except that there is no Entry Delay period. If an entry/exit zone is opened, an alarm sounds immediately. 4. Enter your four-digit security code. 5. Click Arm Now. To disarm the system:. Click the Security Status header when it is in the Armed state. Or select Security > Disarm on the toolbar.. Enter your four-digit security code, and click Disarm. To manage other security settings, click Security on the toolbar. To manage keypad codes used to arm or disarm the system:. On the toolbar, select Security > Keypad Codes.. Add a new access code, or modify current access codes. You can assign multiple keypad codes to track who enters and leaves the premises. To view the state of your security zones and recent history:. Click the device number or name.. Click the clock icon next to the device to see recent history. 3. Select Manage Zones to edit zone names and turn off zones. 3 3

7 History To view recent security device activity, alarm events and more:. Use the scroll bar to view all of the 30 most recent events.. Click View History or the History Tab to view all events or to sort by date and event type. Cameras Display live video and capture manual pictures or video clips from cameras installed in your home. 3 Live Video & Pictures To view/capture live video and snapshots:. On the toolbar, click Cameras, and then Live Video. One of the cameras displays as live video. The other cameras (not live video) show an array over them.. Click a thumbnail image above the video to view live video from each camera. 3. Click Take Video Clip or Take Picture to capture an image/video with the currently selected camera. 4. Delete snapshots or video clips by selecting one or more check boxes, and then clicking the trash can. 4 3 Saved Video & Pictures To view saved video and snapshots that you captured:. On the toolbar, click Cameras, and then Saved Pictures and Videos to see a list of items captured automatically and manually.. Click a thumbnail image to view captured images/video. Images captured automatically during an alarm show an ALARM button and the security zone where the images were taken. Images captured manually show a camera icon. 3. Delete an image or video clip by selecting one or more check boxes, and then clicking the trash can. 4

8 Touchscreen Video Recording You can record continuous video from one camera at a time to a 65 GB Class 0 SD card inserted into the touchscreen. Up to seven days of 4-hour recorded video can be stored on the SD card. Once the card reaches its storage limit, the oldest video clips will be deleted and replaced with new video. You can only play back the encrypted video on the SD card on your touchscreen, using the Cameras app. You can transfer unencrypted video clips to a USB drive in one-hour increments and view using another video player. To record video:. Close Cameras app on the touchscreen if it is already open.. Verify the SD card is unlocked, and insert it into the SD card slot on the side of the touchscreen. 3. Open the Cameras app on the touchscreen. 4. Tap the icon of the camera you d like to record. If you have more than one camera, you can select this camera from the camera thumbnails screen or from the individual camera live view screen. 5. Enter your four-digit security code to start recording. The icon on the camera view indicates that video from the camera is being recorded to the SD card. IMPORTANT: After you enter the four-digit security code, the SD card will be reformatted, and all data will be permanently deleted from the card. For 4/7 recording, you must use a 65 GB Class 0 SD card. If you are not using a Class 0 SD card, a dialog box will appear asking you to insert a 64 GB Class 0 SD card, and recording will not start. If your SD card is Class 0, but below 64 GB, you cannot record video 4/7. A dialog box will display an estimate of how many hours of recording your SD card can hold. 6. To stop recording, tap the icon on the camera view or thumbnail, and enter your four-digit security code. To view recorded video:. Press the View Recorded Video button on the touchscreen at any time during the recording to display the timeline of recording video segments. Video clips will appear on the timeline after five minutes of recording have elapsed. Video segments record in five-minute intervals (such as :05, :0, :5, etc.) If you start recording at :03, the first recorded segment will be two minutes (:03-:05), and then the next recorded segments will be five full minutes (:05-:0). When the SD card is full, recording continues and previously recorded video segments are overwritten, starting with the oldest first. If a video segment falls outside the preceding seven days, it will be deleted. To record video from another camera: Video can only record from a single camera at a time. If you d like to switch camera is recording video, follow these steps.. Return to the camera thumbnails screen on the touchscreen. Tap the icon of the camera you d like to record. 3. If another camera is still recording, a warning message will display. Select Continue to stop the current recording and start recording on the new camera. Select Cancel to continue recording from the previous camera. 4. Enter your four-digit security code. Recording will switch to the selected camera. 5

9 To play back video: The video playback screen can be accessed any time, while video is recording or after recording has stopped. The screen has three sections: the Media Player, the Events Panel and the Recordings Timeline.. Select previously recorded video segments to play back by sliding the timeline selector left or right of the marker. The video for that segment will play automatically. If there were events during that segment, they will appear on the Events Panel.. Toggle the timeline between the hour or minute for more granularity when searching for a specific time or event. When the Hour button is selected, the segments on the timeline are in one-hour increments. When the Minute button is selected, the segments are in five-minute increments. Segments show as color-coded bars. There are two different types of bars: event bars and arm-status bars. Icons displayed in the events panel to the left of the camera view indicate the specific events that occurred during the time recording, as described in the following table. You can tap on any event on the panel to start playing recorded video five seconds before that event. While a recorded video segment is playing, you can drag the slider on the playback bar left or right across the camera view to select a specific time in the segment. You can use the media controls to pause, play, move to the next clip, move to the previous clip, and toggle full-screen mode. 6

10 To save video files to a USB drive: Video on your SD card is encrypted and can only be viewed on the touchscreen. To view videos on another device, you can export video in one-hour segments to a USB drive.. Insert a USB drive into the USB port on the side of the touchscreen.. On the timeline, select the video clip that you want to save. 3. Select Save to USB. 4. Enter your four-digit security code. The video will save as a single file to the USB drive. The save complete message will appear when the file transfer is complete. Each video file saved to the USB drive includes aggregated video clips from the 30-minute time period before and after the selected time. The name of each file includes the timestamps of both the beginning and end of the saved video in the following format: <begin-date>_<begin-time>-<end-date>_<end-time>.mp4 Example: _ _0850.mp4 IMPORTANT: Video files saved to the USB drive are unencrypted. To delete recorded video from the SD card: You can delete the recorded video on the SD card from the touchscreen. IMPORTANT: This action permanently deletes everything from the SD card, meaning it reformats the entire SD card.. Open the Cameras app on the touchscreen.. Tap View Recorded Video. 3. Tap Settings. 4. Tap Delete All Recordings. 7

11 Rules (Alerts, Automations and Schedules) Rules are a flexible way to create a variety of system actions (such as sending an alert) whenever something else happens under specific circumstances. To manage Rules:. Click the Rules tab.. Rules setup and contacts for Rules will be displayed. To add a Rule: Click Rule Setup. Choose Add Rule to determine which type of Rule you d like to configure: Schedule Actions occur regularly on specified times, dates, and date ranges without regard to an additional event. Event Actions occur when a specified event occurs at a security zone (door, window, motion detector, smoke alarm, etc.). Non-event Actions occur when an expected event does not occur at a security zone. For example, send an SMS notification if the front door does not open between 3:30 pm and 5 pm on Monday through Friday when the kids are expected home. To set a Schedule:. Determine the specific time (or time range) and days of the week when the rule applies.. Determine the action the rule will take. Depending on the action, you may be prompted to select additional items. 3. Select the applicable In Home Security Mode. 4. Describe the rule to help you remember the Schedule purpose. 5. Click Save. To add a Contact:. On the Rules tab, select Contacts for Rules Add details for the people you want to receive system alerts for your rules. To set an Event rule:. Select a specific security zone that will trigger the action, or select the entire system.. Determine what happens at the security zone or the security system to trigger the action. 3. Select the action the rule will take. Depending on the action, you may be prompted to select additional items. 4. Determine the time range and days of the week when the rule applies. Select Any Time to have the rule apply whenever the selected event occurs. 5. Select the applicable In Home Security Mode. 6. Describe the rule to help you remember the Event rule purpose. 7. Click Save. To set a Non-Event rule:. Select a specific security zone to monitor.. Determine the event that fails to occur during the specified time range. 3. Determine the time/day range when the rule applies. 4. Select the action the rule will take if the specified conditions are met. Depending on the action, you may be prompted to select additional items. 5. Select the applicable In Home Security Mode. 6. Describe the rule to help you remember the Non-Event rule purpose. 7. Click Save. 8

12 Touchscreen App Management From the Subscriber Portal, you can manage the Touchscreen apps. Go to the Subscriber Portal toolbar, and click Apps. The apps showing at the top of the screen can be added to the Touchscreen. Apps showing in the Touchsreen image match those currently displayed on your Touchscreen. After you ve added more than 0 apps, you must manage apps from your Touchscreen. To add Touchscreen apps:. On the Subscriber Portal toolbar, click the app you want to add to the Touchsreen.. Click Add App to push the app to the Touchsreen. An updating message appears while the app is loading. As a reminder, after you ve added more than 0 apps, you must manage apps from your Touchscreen. To edit or personalize Touchscreen apps:. From the Manage Apps screen, hover your cursor over the app you want to edit. A label is displayed over the app.. Click Edit, and make selections in the edit menu. Each app has a different edit menu. To delete Touchscreen apps:. From the Manage Apps screen, hover your cursor over the app you want to delete. A label is displayed over the app.. Click Delete. 3. Click Delete App to confirm you want to remove the app. To reposition Touchscreen apps: Other than the Security, Settings and Cameras apps, you can rearrange the order in which apps are displayed on your Touchscreen.. Click Reposition Apps.. Drag and drop the apps to your preferred locations on the Touchscreen. 3. Click Update. 9

13 Thermostats To manage your thermostat:. Access your thermostats with one of these methods: On the main screen, in the Thermostats tool, click Manage Thermostats. Click the Thermostats tab. The current temperature appears on the left. A unit of measure button on the right indicates the current setting for Fahrenheit or Celsius.. Change your thermostat settings as you wish: Click the F or C to toggle between Fahrenheit or Celsius. On the top of the screen, set your mode as Off, Cool or Heat. Turn the Fan on or off using the toggle switch. To maintain the mode and temperature settings (and ignore any programming for the device), click the Hold Temp switch. Lights To mange your lights:. Access your lights with one of these methods: On the main screen, in the Lights Tool, click Manage Lights. Click the Lights tab.. Change your lights settings as you wish, such as turning lights on or off, or setting your dimming percentage. 0

14 Mobile App Access your Midco SmartHOME functions anywhere, anytime. With our mobile app, you have virtual control over your home at the touch of your fingers using your iphone, ipod Touch, ipad or Android device. To download the app:. Connect your device to the internet.. Go to the Apple App Store or Google Play. 3. Search for the Midco SmartHOME app. 4. Launch the application. 5. Enter your Username and Password, and click Login. 6. Once you ve logged in, press Settings, and then choose Tutorials or Take a Tour for information about using the Midco SmartHOME app. Security Remotely control your security system, and view current arm/disarm status from your mobile app. To arm your security system:. On the Home screen, tap the Disarmed tab.. To bypass any Home Security Zone, tap Ignore, and then Continue Arm. 3. Tap Stay or Night to arm the sensors on your doors and windows only with a 0-second exit delay. Or select Away to include the motion detectors. 4. Enter your four-digit security code to arm the system. Once activated, your system will arm in a few seconds and indicate the new status. To disarm your security system:. On the Home screen, tap the Armed tab.. Enter your four-digit security code to disarm the system. Activity An activity stream is available on the right side of the Home screen. In addition, you can go to the Activity page to view and filter event history. To view a log of events on the Activity screen:. On the Home screen, tap Activity at the bottom.. Filter your history of recent events by date or based on the following criteria: All All logged events Alarm Alarm events Camera Motion Motion recording events Door Locks Locking/Unlocking events Pictures/Videos Picture/Video events Security System/System Arm/Disarm events Troubles Any system or communication failures Zones/Sensors Events relating to security zones or sensors Apple, the Apple logo, iphone, and ipod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.

15 Cameras View live video or captured pictures and video clips. To view live video from your cameras:. On the Home screen, tap Cameras.. From the list, tap the camera you d like to access. Live video will appear for that respective camera. To view captured video clips or pictures from your cameras: Option To view from the Cameras page:. From Cameras, tap the camera you d like to view.. Any available video clips or pictures from this camera will show up on the right side of the screen. Option To view from the Activity page:. On the Home screen, tap Activity at the bottom.. Use the calendar on the left side of the screen to filter the History. 3. Tap Pictures/Video to view the captured images. Thermostats To adjust all thermostats connected to your system:. On the Home screen, tap Thermostats.. Tap the name of any thermostat to control it, or use the settings icon to quickly adjust it. 3. Once you have tapped on a thermostat, tap off, heat (sun icon) or cool (snowflake icon). 4. Tap the up or down arrow to adjust the temperature setting. 5. View your thermostat schedule by tapping the settings icon to the right of the Schedule tab. Lights To adjust lights connected to your system via the plug-in modules:. On the Home screen, tap Lights.. If the light is on, tap the bulb to turn it off. 3. If the light is off, tap the bulb to turn it on. 4. If the light includes the dimmer function, you can adjust its brightness by tapping the setting icon on the right (if applicable).

16 Touchscreen The interactive Touchscreen acts as the control center that enables you to operate your security system and interact with your home at the touch of a button. Use it to arm and disarm your system, view live video from cameras placed in your home and view real-time web content all from the full-color display. The following section provides an overview of your Touchscreen and offers quick tips on how to use the various features. Home Screen The Home screen is the main display that provides quick access to all Touchscreen features. In addition to the descriptive icons that make it easy to navigate, this screen provides a visible and audible alert if a sensor is triggered when the system is armed or if an environmental sensor, such as a smoke detector, is activated. Press the button on the Touchscreen at anytime to return to the Home screen. Security Status Header The Security Status header displays in the upper left of thetouch screen, whether the system is armed or disarmed. During an alarm, the Security Status header changes to show an Alarm state. Displayed events that prevent arming will replace the Security Status header altogether. Arm & Disarm System To arm the system:. Touch the Disarmed - Press to Arm button on the Home Screen.. Select Arm Stay to arm the sensors on your doors and windows only with a 30-second exit delay, or Arm Night with no delay. Or select Arm Away to arm all sensors including the motion detectors. 3. Press the Turn Zone Off button for any security zones that you want to bypass. 4. Follow prompt to enter code to Turn Zone Off. 5. Enter your four-digit security code to arm the system. Note: The Touchscreen generates short, audible alerts while arming, indicating 60 seconds for exit. Audible alerts last for 30 seconds for entry. To disarm the system:. Touch the Armed Away - Press to Disarm button on the Home Screen.. Enter your four-digit security code to disarm the system. Emergency Send an immediate alarm to the central monitoring station, indicating an emergency of a specific type medical, fire or police. To send an emergency alarm:. Touch on the bottom of the Touchscreen to display the individual emergency buttons.. Press the applicable button to alert the proper authorities. 3. Enter your four-digit security code to cancel the alarm. Note: Pressing the police button will sound a silent panic. Pressing the screen a second time will sound an audible alarm. 3

17 Settings Display a list of settings options to customize your Touchscreen. Categories include: Touchscreen Clean screen and access screensaver, sound and button configurations, and more. Security Manage keypad codes and the default arming application, and perform an alarm test. Sensors & Zones Change zone order and sensors. Home Devices Add, edit and delete devices that control cameras, key fobs and more. Apps Add, remove and reorder apps. Advanced Settings Access account information, security secret word, connectivity and Touchscreen reboot features. About View detailed Touchscreen information. Home Management Cameras To view live video from cameras installed on your system:. Touch the Cameras app.. Touch the camera image to view live video from that camera. If only one camera is connected to the system, live video will automatically appear. Multiple cameras will display thumbnails. Lights To adjust settings for lights throughout your home:. Touch the Lights app to display a list of the lighting modules installed in your home, as well as the current setting of each.. Change the current setting with the power switch. 3. For lamps equipped with a dimmer function, use the slider bar to adjust the brightness level. Thermostats To adjust settings for thermostats installed throughout your home:. Touch the Thermostats app.. Change mode to Off, Cool or Heat. 3. When in Cool or Heat Mode, use the arrows to adjust. 4. Turn on Hold on to maintain the mode, and ignore any other settings. 4

18 Door Locks Your system supports a maximum of four Kwikset Deadbolt Door Locks. The current state of your door locks is displayed on the Home screen. In the Subscriber Portal, you can lock and unlock your Kwikset by clicking on the Door Locks icon. You can create rules that lock and unlock doors based on events and on schedules. For example, create a rule that will lock your door at certain times of the day/night. So, your doors can automatically lock at 0 pm and 9 am. Rules for locking and unlocking the door have the following limitations: You cannot create an Event rule to lock a door based on the mode changing to Home. You cannot create an Event rule that changes the mode to Home whenever the door becomes Locked. You cannot create an Event rule to unlock a door based on the mode changing to Night, Away, or Vacation. You cannot create an Event that changes the mode to Night, Away, or Vacation when the door becomes Unlocked. Information, Media and Entertainment Clock To view or modify the clock:. Touch the Clock app.. Touch to add seconds to the digital time display. 3. Touch to change to an analog clock. TuneIn Radio To listen to the world s radio with music, news, talk and comedy streaming from every continent:. Touch the TuneIn Radio app.. Browse from the menu, and select your preferred station. Weather To view the four-day forecast and weather radar:. Touch the Weather app.. Touch the drop down scroll arrow. Life360 To keep your family safe and in sync:. Touch the Life360 app.. Touch to log into your account, or create a new account. 5

19 Key Fob Keychain Remote The wireless key fob gives you additional access to your system, enabling you to: Check the current system status (armed, disarmed, or not ready). Arm the system in Arm Away mode or Arm Stay mode. Disarm the system before entering the premises. Send an audible Panic alarm for police assistance. To check the system status using your key fob:. Tap and hold Disarm for.5 seconds to show the LED light that will verify the current status of security system.. The LED flashes amber once to indicate it has communicated with the system then: Solid green for three seconds indicates system is disarmed. Solid red for three seconds indicates system is armed. Solid amber for three seconds indicates system is not ready to be armed (open zone, trouble). System Arming From the key fob, you can arm your system in Arm Away mode or Arm Stay. (Arm Night mode must be performed from the Touchscreen or Subscriber Portal.) To activate the Arm Away status using your key fob: Press and hold Arm for.5 seconds. One red flash indicates key fob has contacted the system, then displays solid red for three seconds to indicate beginning of exit delay. LED will flash amber seven times when the door/window is open or when the sensor is faulted. To activate the Arm Stay status using your key fob: Double tap and hold Arm for.5 seconds. One amber flash indicates that the key fob is communicating with touchpad. Solid red for three seconds indicates the Arm Stay function is activated with no exit delay. LED will flash amber seven times when door/window is open or when the sensor is faulted. To disarm the system using your key fob: Press and hold Disarm for.5 seconds. One green flash indicates that the key fob is communicating with touchpad. Solid green for three seconds indicates system is disarmed To send an immediate Panic alarm to central monitoring for emergency dispatch, using your key fob: Press and hold the Panic button for.5 seconds. The touchpad will initiate an audible siren. LED flashes red once to show the key fob has contacted the system, then flashes red seven times. 6

20 Security Monitoring Central Monitoring Station Overview The central monitoring station provides 4/7 UL-approved monitoring for your residence. Review this information to better understand how the central monitoring station responds when it receives an alarm signal. Immediate Dispatch of Emergency Services Duress Panic (silent) Panic (audible) Verification Call Before Dispatching Emergency Services Medical alarm activated on control panel Fire activated on control panel Smoke detector Burglary (perimeter) Motion sensor alarm Door/window sensors alert Tamper system is armed and tampered with Smash and grab 4-hour non-burglary Carbon monoxide alarm Verification Call Only Water leak AC loss Low system battery Sensor trouble Low battery Alarm System Test Testing the alarm system ensures the system is in proper working order and communicating to the monitoring station. Complete this procedure at least once per month. To test your alarm system:. To place your account on test, call the monitoring station at (MIDCOSH). Be prepared to provide your Midco SmartHOME account number and your personal pass code.. Test your keypad panic buttons. Press the two buttons to activate the alarm. Be sure to reset the system after the activation. 3. Arm your system in the stay mode, allowing you to test your perimeter devices doors, windows, etc. Remember your entry door has a time delay, and it will not activate the alarm until both the entry and exit delay have expired. It is not necessary to reset the system each time you open each door or window. 4. Arm your system in the away mode. This will allow you to test the interior devices. 5. If you have any external panic devices, such as a wireless key, they can be tested at this time. 6. After all testing is complete, be sure to reset your alarm system. Enter your code, and press Off (or use the off button on your wireless key). 7. Call the central station at (MIDCOSH) to verify all test alarms were received. If there is any question, retest the affected part of the system again. 8. If you have any questions, please contact us at