MobiCall. Unified Event Communication

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1 MobiCall Unified Event Communication We offer targeted alerting in case of emergency calls and fire alarms, comprehensive staff security, effi cient and reliable communication in case of emergency, fast evacuation of buildings, safe infrastructure monitoring, workfl ows optimization, as well an extensive documentation of all processes to meet the wide-ranging requirements of retirement homes and assisted living facilities.

2 MobiCall structure and overview In today's environment, operators responsible for retirement homes and facilities for assisted living have to face multiple challenges. The main reasons for this can be identified in the increasing cost pressure, the shortage of trained nursing staff as well as the rising operating and safety regulations. To cope with all these challenges, it is of crucial importance to reduce the operating costs, to optimize current work processes and to relieve the staff workload. Here, an alarm and information system definitely plays a decisive role. New Voice MobiCall can carry out a variety of tasks in this context. The solution offers an efficient alarm transmission from the nurse call, emergency call and antiwandering systems to the responsible nursing staff, but also the transmission of fault reports to the housing technology, the silent fire alarm in accordance with the regulations in force, and people protection. A major advantage of this solution is that heterogeneous systems of all leading manufacturers can be integrated, for instance nurse call systems, emergency call terminal devices, fire alarm systems, anti-wandering systems, phone systems and technical equipment. Thus, every alarm and information scenario can be managed centrally. Thanks to a sector-specific and process-related administration surface, management and configuration of the alarm parameters are designed to be particularly user-friendly. Based on events, MobiCall can interactively alert the responsible nursing staff, service staff, in-house technicians, security officers, as well as the director and external stations, both individually and on a group basis. For this purpose, all existing media are available and can be controlled interactively by voice, text, image or video message. MobiCall network architecture IP contact box to activate technical equipment and components Emergency terminal device Management system, logging via web interface Wanderer Control System ESPA 4.4.4, ESPA-X, contacts ISDN, SIP, Link message Wi-Fi infrastructure Wi-Fi terminal device Fire alarm system MobiCall Telecommunication DECT transmitter DECT terminal system device PSTN Nurse call system GSM / Smartphone

3 Emergency calls and patient alarms Basic components of the infrastructure are the nurse call system and emergency call terminal devices. By means of an emergency button, residents can easily ask for assistance to the nursing staff at any time. MobiCall allows the interconnection between the emergency call and the communication systems, thus facilitating a targeted transmission of detailed alarm information (such as name, room number and alarm type) to the terminal device of the responsible nurse. Depending on the confi guration of the solution, the alarm recipient can acknowledge the alarm receipt either positively or negatively. If after a predefi ned time, the alarm recipient wasn t achievable or a negative acknowledgement failed to occur, alternative people and/or representatives could be alarmed. The system also offers a time- and calendar-dependent information distribution, offering a customizable representation of availability lists and duty rosters. All alarms and procedures are logged and archived, thus allowing to the system to provide a complete documentation. Of course, MobiCall is also suitable to connect anti-wandering systems in order to directly transfer alarms as well as technical faults. As a consequence, this solution minimises walking routes and stress for the staff members, while improving response times in case of emergency calls. This involves on one hand more chances to save a life, and on the other hand an enhancement of the residents well-being. Nurse call button Emergency terminal device Report & control Integration of different systems using standardised and manufacturer-specifi c interfaces (including ESPA 4.4.4, ESPA-X, TCP/IP, XML and SIP) Station-related and cross-station alarms Transfer alarm details, e.g. type, location and urgency Use of different alarm scenarios based on the urgency Support of time and shift schedules Simultaneous multimedia-based alarms on different devices Talk-back option for the patient room Alternative of positive and negative acknowledgement Watchdog monitoring of the interfaces Connection of up to 99 subsystems possible Duty room display Daily shift 1 PERS. / 90 s am 6 pm 4 5 Condition being fulfi lled 6 7 Calling room Report & control 6 pm 8 am Night shift Escalating group 1 Resident requests assistance via emergency button 5 Escalation starts, if no one acknowledges the alarm within 2 Information transmission from the nurse call system to 90 seconds. the alarm server 6 Alerting of the adjacent station 3 Alerting of ward stations according to shift schedules 7 A nursing specialist of the adjacent station acknowledges 4 A nursing specialist acknowledges the alarm, so the the alarm. alarm is quit. 8 Full documentation of the alarm events

4 Evacuation and technical monitoring Fire and disaster alarm In emergency situations, like fi re or disaster alarms, an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used, so that telephones and computers in use are available to transmit an acoustic or optical alarm signalling. Depending on the fi re regulations, the information transmission can also occur as silent alarm to reach the responsible nursing staff, the fi re safety offi cers as well as the evacuation assistants. Thanks to standardised and manufacturer-specifi c interfaces, MobiCall allows to transfer detailed information, such as room name and fl oor of the fi re alarm, to the terminal devices of staff members. This permits an immediate tracking of the alarm location, thus reducing the risk of false alarm. Based on the requirements, a sectorial alerting can also be implemented in addition to a general evacuation. FIRE ALARM Stop the alarm Report & control A single system for fi re, disaster and emergency alert Integration of the existing fi re and emergency alarm systems using standardised and manufacturer-specifi c interfaces (ESPA 4.4.4, ESPA-X, XML) Automatic or manual alarm trigger Specialised or sectoral alerting according to the scenario Multimedia alerting via telephone, smartphone, PC client, IP loudspeaker and subsystems Activation of special features such as public address, special ring tone or call isolation (depending on the PBX system) Monitoring of technical components MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as basic process control and visualization systems, as well as building management system and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform to a defi ned group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed. Collection and monitoring of reporting points across different locations IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs LPWAN based records to connect low-consumption devices, like battery-operated sensors Serial connection via ESPA 4.4.4, Generic Printer Protocol IP integrations via Modbus, KNX, BACNet, OPC, XML, , ESPA-X, HL7, etc. Visualization of alarm and status messages Integration and monitoring of ICT components: PBX infrastructures, Windows services and processes, PING function, SNMP traps V1-V3 Task management to monitor all pending events

5 MobiCall Overview platforms MobiCall is available in two versions. Each version includes all licenses related to alarm escalations, timedependent alarm distribution, fixed number of alarming persons, internal watchdog monitoring, data backup, alarm reports and statistical evaluations. MobiCall offers a long-term upgrading and migration plan, so that acquired licenses can continue to be used. This guarantees a comprehensive investment protection. MobiBBox is the smart plug-and-use solution, available on a compact industrial PC with integrated web server (Appliance). This solution in preferably implemented for sites local equipment. The highly performative platform for big data volumes and more complex requirements is developed by MobiCall on server hardware or in virtual environments. This alternative can be used to centrally control several facilities. Being a professional security solution, MobiCall can be operated also in a redundant structure with increased performance and reliability. MobiCall Geo-Clustering allows spreading redundancy and functions monitoring across several locations. MobiBBox Performance Amount Compact industrial PC provided with integrated web server (Appliance) 4 X ComPort, 2 X LAN, 6 X USB 2.0, VGA, HDMI Sturdy housing with no moving parts Quick installation Low maintenance requirements Operating as a local gateway in a network Voice channels 30 Interfaces 3 Contacts/ Relay outputs 128 Alarm groups 90 Message link 100 Phone alarm inputs 100 PC & smartphone clients 100 Alarm scenarios 1,000 MobiCall Performance Amount Platform-independent solution Optional geo-redundancy Extra virtualisation Load sharing support Cloud-ready App Operating as a central system or as a local gateway in a network Voice channels 240 Interfaces 99 Contacts/ Relay outputs 10,000 Alarm groups 990 Message link 99,990 Phone alarm inputs 9,990 PC & smartphone clients 30,000 Alarm scenarios 99,990

6 New Voice MobiCall Added values overview Flexible, modular and highly performative Platform-independent solution Decentralised and centralised structure Optional virtualization Load sharing support Cloud-ready application Full multi-media integration interfaces for subsystems Security under control Internal system monitoring Optional geo-redundancy Automatic backups Interfaces monitoring Automatic recording Usability Process-oriented system management Sector-specifi c confi guration options Multi-client capable web access Templates and fi ltering functions for statistical alarm evaluation Reporting with graphics Germany Austria France Switzerland China New Voice International AG USA Brazil Dubai Australia + 25 years of experience 60 employees + 6,000 installations 250 marketing and service partners Worldwide branch offi ces MANUFACTURER: ASIA PACIFIC & AFRICA: EASTERN EUROPE: EUROPE & MIDDLE EAST: New Voice International AG New Voice Australia New Voice (Austria) GmbH New Voice International AG St. Gallerstrasse 8 CH 8853 Lachen Tel: mobicall@newvoice.ch Level 1 / 7 Clunies Ross Court Eight Mile Plains 4113, Queensland Tel: mobicall@newvoice.com.au Paschinger Strasse 59 A 4060 Leonding Tel: mobicall@newvoice.at St. Gallerstrasse 8 CH 8853 Lachen Tel: mobicall@newvoice.ch