London Fuel Poverty Hub Borough Information: Ealing

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1 London Fuel Poverty Hub Borough Information: Ealing How to use this borough factsheet Possible services are listed in the table, with columns referring to those residents who are owner occupiers, those who are living in the private rented sector, and those who are living in social housing. A Y indicates that this service is available for those residents in this borough. Further information is listed in the notes column, and contact details can be found underneath the table. Owner Occupier Private Rented Sector Social Housing Energy advice Y Y Y Home visits Y Y Y Energy surveys / EPCs ECO referrals (general) ECO project (specific) Notes Dedicated COSIE energy advice helpline Mon Fri (Oct 15 th 2015 Oct 14 th 2016) makes referrals for Green Doctor visits, grants and other services, according to eligibility. Can refer for in depth fuel debt support. Free advice on the council website, signposts to external organisations inc. Energy Saving Trust and the Home Heat Helpline. Green Doctor visits via the COSIE energy advice helpline, through which eligibility is checked and referrals made directly - see below includes winter warmth packs and some free efficiency measures Benefit checks / income max Y Y Y For vulnerable groups via the Community benefits team; Benefits advice line Cavity wall Y Y Y Available through the COSIE programme Loft insulation Y Y Y Available through the COSIE programme Solid wall insulation Heating repair Y Y New / replacement heating Y Y Handyperson plus grants; up to 1000 for measures including repairs to water heaters and repairs/ replacement central heating boilers/ controls between (November and March inclusive). T&Cs apply. Under COSIE programme, additional funding may be available Handyperson plus grants; up to 1000 for measures including repairs to water heaters and repairs/ replacement central heating boilers/ controls between (November and March inclusive). T&Cs apply. Under COSIE programme, additional funding may be available.

2 Central heating installation Y Y Y Emergency heating Y Y Handyperson Y Y Y Befriending Y Y Y Via the Volunteer Link Scheme- see below For homes without central heating. Targeted homes will also be brought up to a minimum EPC rating of C. If a resident's heating has failed, Ealing's Handyperson Service may be able to lend a heater or repair a boiler. Please see below for further info. Handyperson scheme for tenants aged 60 and over, disabled or a single parent in receipt of benefits- see below Warm Packs Y Y Y For those eligible for and receiving home energy advice visit from Green Doctors Grants / benefits / payment schemes Y Y Y Grants and other schemes via Home Heat Helpline or EST Collective switching Y Y Y Ealing residents can apply to take part in the Big London Energy Switch Utility switching/ tariff advice Y Y Y Through COSIE energy advice helpline, or through home visits from Green Doctors (where eligible) Small measures (radiator panels) Y Y Y If eligible for /receiving home energy advice visit from Green Doctors Temperature sensors (telecare) Emergency alarm system available, but not emergency sensors/ telecare COSIE programme Dedicated energy efficiency advice line for all Ealing residents ( ) free to all users, includes referral service for other support according to eligibility Green Doctor home energy advice visits, including winter warmth pack, free energy efficiency measures and referral for other available support; eligibility criteria: o Age 65 and above, receiving pension credit o Family with children <5yrs, receiving MTB, + income is 16,190 or less pa o <65 disabled, or with GP diagnosed long term chronic health condition (either caller or family member) o Emergency health referral - resident on MTB In depth fuel debt support casework, according to eligibility (limited number) Hospital discharge support (Handyperson visit, boiler repairs/replacement, draughtproofing). Eligibility criteria: o If you are leaving hospital, you are deemed to be vulnerable and therefore will qualify for the service.

3 Central Heating Fund First time central heating installation; eligibility criteria: Non-gas i.e. currently do not use mains gas as the primary heating fuel, AND Do not have central heating, AND Domestic properties only - open to all tenures (homeowner, private and social tenant), AND Household must be at risk of fuel poverty(officially classed as fuel poor Hill s definition) contact COSIE to enquire, OR Meet the MTB criteria To access the service, a referral can be made via the COSIE programme Community benefits team Advice and assistance on welfare benefits, primarily for vulnerable client groups e.g. Those with mental health needs Those with physical disabilities Older people The team can help with: Identifying appropriate benefits and services Completing and submitting claims Appeals and tribunal processes To access the service, a referral must be made by a professional in the health and/or social care sector. See the website for further details and a copy of the referral form. Benefits advice line General advice about benefit entitlements, accessing the benefits team service, or the services of other welfare law organisations (Mon-Fri 10am-4pm) Advice surgeries are also available, see the website for further details

4 Handyperson service The Ealing handyperson service arranges minor jobs in the home for older, disabled or vulnerable people. To qualify for the basic handyperson grant, the applicant must be: Aged 60 or over (and not in paid employment) or disabled or a single parent in receipt of an income-related benefit living with children under 16 Typical work includes: Advice on energy efficiency and condensation/ dampness Temporary heater in winter following a breakdown Replacing light bulbs Putting up curtains/ tracks/ blinds (but not curved corded types) Fixing down hazardous carpets, rugs, trailing electrical leads etc. Limitations apply- please see the website or call the repairs and adaptations service for further information housinggrants@ealing.gov.uk Handyperson plus grants A range of assistance to enable vulnerable people to live in their homes in safety and comfort Services include: The repair of central heating boilers/ controls between November and March inclusive Remedying rising and/or penetrating dampness The repair of a water heater (provided no other facility is available) Conditions and limitations apply, please see the website or call the repairs and adaptations service for further information housinggrants@ealing.gov.uk

5 Heater loan , option 1 Volunteer Link Scheme (VLS) One-to-one volunteer befriending is offered to people within the London Borough of Ealing who are housebound and socially isolated as a result of disability or a long term illness. Anyone can refer a client to the VLS simply by completing the referral form. Our only criteria for clients are that they are: Housebound (without assistance) Over 19 Socially isolated and wants a volunteer visitor Live within Ealing Borough