MARVIN ELLISON PRESIDENT & CHIEF EXECUTIVE OFFICER

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1 MARVIN ELLISON PRESIDENT & CHIEF EXECUTIVE OFFICER TERRIFIC COMPANY WITH A STRONG BRAND AND BALANCE SHEET 1

2 CONDUCTED COMPREHENSIVE REASSESSMENT OF OUR BUSINESS LOWE S WELL POSITIONED IS WELL POSITIONED IN ATTRACTIVE IN AN AND ATTRACTIVE GROWING MARKET ATTRACTIVE MARKET ~$900B U.S. HOME IMPROVEMENT MARKET HIGHLY FRAGMENTED WITH LOWE S SHARE LESS THAN 10% BROAD BASE DO-IT-YOURSELF (DIY), DO-IT-FOR-ME (DIFM) AND PRO S DIVERSE PRODUCT OFFERING REPAIR, MAINTENANCE, HOME IMPROVEMENT AND HOME FURNISHING PRODUCTS PRO vs. DIY SALES PENETRATION 20-25% 75-80% DIY / DIFM PRO HOME IMPROVEMENT PRODUCT MARKET DIY vs. PRO 50% DIY 50% PRO 2

3 ONCE A LEADER ASSOCIATES ARE OUR STRONGEST ASSET, AND WE MUST PROVIDE THEM WITH THE TOOLS, KNOWLEDGE AND SKILL SETS THEY NEED TO COMPETE 3

4 LOWES.COM INFRASTRUCTURE CHALLENGES LACKING MODERN TOOLS AND PROJECT MANAGEMENT SYSTEMS 4

5 LACKING MODERN TOOLS AND PROJECT MANAGEMENT SYSTEMS GETTING BACK TO BASICS 5

6 ADVANTAGES: STRONG LEADERSHIP TEAM & STRONG BALANCE SHEET TODAY S SPEAKERS BILL BOLTZ EVP, JOE MCFARLAND EVP, STORES JENNIFER WEBER EVP, HUMAN RESOURCES JOCELYN WONG SVP, CHIEF MARKETING OFFICER DON FRIESON EVP, SUPPLY CHAIN SEEMANTINI GODBOLE EVP, CHIEF INFORMATION OFFICER DAVE DENTON EVP, CHIEF FINANCIAL OFFICER DEEP FUNCTIONAL EXPERIENCE 30+ YEARS 25+ YEARS 30+ YEARS BILL BOLTZ EVP, JOE MCFARLAND EVP, STORES DON FRIESON EVP, SUPPLY CHAIN 6

7 PROGRESS ALREADY MADE IMPROVED FOCUS WITH NEW ORGANIZATIONAL STRUCTURE NEW LEADERSHIP TEAM WITH STRONG RETAIL PEDIGREE REALIGNED PORTFOLIO TO FOCUS ON CORE HOME IMPROVEMENT RATIONALIZED STORE INVENTORY IMPLEMENTED BETTER EXPENSE DISCIPLINE RIGOROUS CAPITAL APPROVAL PROCESS TOGETHER, WE DELIVER THE RIGHT HOME IMPROVEMENT PRODUCTS, WITH THE BEST SERVICE AND VALUE, ACROSS EVERY CHANNEL AND COMMUNITY WE SERVE 7

8 FOCUSING ON RETAIL FUNDAMENTALS TO DRIVE BETTER RESULTS DRIVING HAVING THE RIGHT PRODUCTS IN THE RIGHT PLACE AT THE RIGHT TIME IMPROVE PRODUCTIVITY DRIVE LOCALIZATION IMPROVE RESET EXECUTION 8

9 ENHANCING FOUNDATION SERVING S HOW THEY WANT TO BE SERVED IMPROVE PRODUCTIVITY ENHANCE EXPERIENCE DRIVE LOCALIZATION FULFILLMENT AND DELIVERY OPTIMIZATION IMPROVE RESET EXECUTION OPS DRIVING IMPLEMENTING PROCESS AND TECHNOLOGY IMPROVEMENTS TO ENABLE ASSOCIATES TO FOCUS ON SERVING S IMPROVE PRODUCTIVITY ENHANCE EXPERIENCE STORE SIMPLIFICATION DRIVE LOCALIZATION FULFILLMENT AND DELIVERY OPTIMIZATION IN-STOCK EXECUTION IMPROVE RESET EXECUTION OPS 9

10 INTENSIFYING IMPROVING LOYALTY AND FULFILLING PRO NEEDS; HIRING AND DEVELOPING ASSOCIATES FOCUSED ON SERVICE AND SALES IMPROVE PRODUCTIVITY ENHANCE EXPERIENCE STORE SIMPLIFICATION WIN WITH THE PRO DRIVE LOCALIZATION FULFILLMENT AND DELIVERY OPTIMIZATION IN-STOCK EXECUTION IMPROVE RESET EXECUTION OPS WIN WITH THE PRO $ OFFER COMPETITIVE PRICES STOCK IMPORTANT PRO PRODUCTS AND BRANDS DELIVER CONSISTENT SERVICE LEVELS PROVIDE A DIFFERENTIATED EXPERIENCE BUILD STRONG RELATIONSHIPS 10

11 TOGETHER, WE WILL DELIVER THE RIGHT HOME IMPROVEMENT PRODUCTS, WITH THE BEST SERVICE AND VALUE, ACROSS EVERY CHANNEL AND COMMUNITY WE SERVE IMPROVE PRODUCTIVITY ENHANCE EXPERIENCE STORE SIMPLIFICATION WIN WITH THE PRO DRIVE LOCALIZATION FULFILLMENT AND DELIVERY OPTIMIZATION IN-STOCK EXECUTION ASSOCIATE IMPROVE RESET EXECUTION OPS WHAT LOWE S ARE IS WELL OUR INITIATIVES POSITIONED WORTH? IN AN ATTRACTIVE MARKET LONG-TERM OPERATING MARGIN TARGET LONG-TERM RETURN ON INVESTED CAPITAL TARGET 12% 35% 11

12 TRANSFORMATION LOWE S IS WELL POSITIONED TIMELINE IN AN ATTRACTIVE MARKET MONTHS RETAIL FUNDAMENTALS MONTHS SUSTAINABLE GROWTH 36 MONTHS - BEYOND TAKE MARKET SHARE CANADA IS POSITIONED FOR LONG-TERM GROWTH EXECUTION OF OUR E-COMMERCE STRATEGY ROLLOUT OF APPLIANCES OPTIMIZATION OF SHARED SUPPLIER PARTNERSHIPS AND PROCUREMENT EFFORTS RONA INTEGRATION CONTINUES 12

13 NEW DAY NEW LOWE S WINNING IN 4 STRATEGIC AREAS TREMENDOUS OPPORTUNITY TO GROW SALES IN ATTRACTIVE $900B IT MARKET ALL STARTS WITH FOCUSING ON RETAIL FUNDAMENTALS 13

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