Tel: +971 4 3247500 Fax: +971 4 3242500 P.O. Box: 6488 Dubai, U.A.E Email: info@centena.com www.centena.com www.maritronics.com www.emphor-marine.com www.tensosys.biz Maritime Division Excellence in Diversity ENSURING SMOOTH SAILING
INDEX Centena introduction 5 Maritronics introduction 9 Why choose Maritronics 10 EDGE - A winning offering 18 Emphor introduction 23 Emphor offerings principals and solutions 24 Tensosys introduction 31 Tensosys advantage 34 Tensosys products and solutions 37 Integrated navigation systems and security solutions 39 Awards and recognition 43 Authorized agents and contacts 47 2 3
Excellence in Diversity What do you get when you combine four decades of business expertise, cutting edge technology and an insatiable hunger for excellence? You get a revolutionary leader who transforms state of the art technology into innovative products and services. You get the Centena Group. With the world evolving at a dizzying speed, staying relevant demands forward thinking and spontaneous action. Hence, the Centena Group prides itself in continually innovating and exploring the latest technology to be the frontrunner in the field of Marine Electronics & Instrumentation, Industrial Control Automation, Identification & Security Systems, Life & Analytical Sciences and Education Training Solutions. It is these qualities that have helped the Centena Group to feature twice in Dubai's Top 100 SME companies and ranked among the Top 10 companies for Human Capital Development and Corporate Governance. www.maritronics.com www.emphor-marine.com www.tensosys.biz 4 5
Comprehensive Marine Service Solutions www.maritronics.com
Four Decades Of Excellence In Marine & Offshore Solutions Well into the fourth decade of its business operations into the maritime industry, Maritronics has carved a name for itself as a provider of comprehensive service solutions for marine navigation, communication and automation control systems. Behind our success, is a team of factory trained engineers, equipped with a large inventory of original spare parts and structured state of art service delivery processes, who aim at completing the confirmed repair jobs on their first visit, and within the shortest time period. Maritronics is a division of the Centena Group Company, headquartered in Dubai, United Arab Emirates. The group delivers world-class business solutions for maritime, industrial automation, life & analytical sciences, identification & security and educational training solutions. 8 www.maritronics.com 9
Why Choose Maritronics Maritronics is an ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 LRQA certified company with IT Infrastructure for ERP and CRM, strong logistics support, 40+ experienced and competent factory trained engineers and a commitment of 24/7 service. Maritronics Dubai has been recognized for its excellence in the field of maritime support and awarded Best Service Company Worldwide for 5 consecutive years since the inception of the award by JRC, Japan. We have also been acknowledged as the Best Marine Service Company in the Region by customers and principals and have won Dubai 100 SME twice in the years 2013 and 2015. Our principals are among the top 3 manufacturers of marine electronic equipments We provide our clients with the fastest service times in the industry and a first time fix ratio (FTFR) of 97% Maritronics is recognized as the most preferred partner worldwide and platinum grade distributer for services by JRC - ALPHATRON Our factory trained engineers are prepared 24/7 to assist customers with technical support and troubleshooting services, regardless of the position of the vessel We ensure adequate availability of spare parts for the immediate mobilization and to handle any new requirements We are located at multiple locations in the Middle East to facilitate mobility and timeliness Geographically, Maritronics services all the ports right from the Suez Canal, Middle East, the Indian Subcontinent, Sri Lanka and beyond We possess over 37 years of service experience Our engineers are factory trained and certified We have handled over 250 new build projects We provide technical support through telecommunication and email We pride ourselves with decades of customer loyalty and retention 10 11
Marine Activities Engineering, Implementation and maintenance service of Marine Navigation, Communication & Automation products Fleet maintenance contracts System integration Consultancy Retrofit and New Building projects Statutory surveys Accredited Testing & Calibration Services Customer Segment Shipyards Fleet Owners Oil Field / Offshore operators - Leisure Boat Builders Navy & Coast Guard Classification Societies 12 13
Service Maritronics works with the shipyards and ship owners to supply, integrate, install, commission and maintain appropriate electronic equipments of new or retrofit vessels to meet their specific requirement as per the maritime regulations. We specialize in: Navigation & Communication We offer a choice of sophisticated navigation and communication products through leading electronic manufacturers & provide tailor-made service to enhance efficiency of your vessel. Gyro compass & steering systems Radar & ECDIS systems DGPS & chart plotter systems Echo sounder & sonar systems Doppler & electromagnetic speed logs GMDSS & satellite communication systems Onboard communication systems Integrated bridge systems (IBS) Onboard networking and high speed data communication Automatic identification system (AIS) Voyage data recorder (VDR) Statutory inspections on behalf of classification societies Automation Maritronics offers expertise in setting up systems onboard ships backed by a deep knowhow of design and the proper implementation of techniques and procedures. Propulsion control systems Shaft generators Joystick control systems Engine performance monitoring systems Power generation and control systems Alarm monitoring and control system Gas detection systems Cargo tank level gauging and control systems Fire alarm & fire fighting systems CCTV systems 14 15
Onboard Entertainment & Connectivity Maritronics delivers a brilliant onboard entertainment experience with a commitment to delight, inform & inspire passengers and vessel crew at every stage of their journey. Satellite TV systems for marine use Marine stabilized antennas Terrestrial broadcast receivers Music distribution systems Internet connection using VSAT technology Onboard IT networking Training Infrastructure Apart from marine engineering products and systems, Maritronics also provides tailor-made training programs for electronic equipments onboard. Maritronics training center in Dubai Electronics and automation lab Technical library ECDIS type specific training Calibration We have a recognized calibration facility to calibrate precision equipments like tank gauging systems and other measuring instruments onboard the vessel. Factory trained and experienced service personnel Calibration of pressure, temperature, gas detection system and electrical equipments Time bound solutions with competitive pricing Onboard calibration services Authorized service agents for Tank System SA 16 17
EDGE a winning offering from the industry veteran Four decades ago, Maritronics made its mark in the field marine electronics. Today, it is the leading supplier of comprehensive service solutions for marine navigation, communication and automation control systems. EDGE a Maritronics sub-brand provides integrated monitoring and control systems that are devised using the finest products in marine solution. In keeping with the Maritronics tradition of ensuring 100% customer satisfaction, the products offered under EDGE are completely customizable to suit your unique needs. From alarm systems to customized switchboards, EDGE aims to provide customized marine automation solutions. Edge also offers additional features that prove to be useful in saving time, money and efforts in today s technology driven world. If customized solutions are not your requirement, EDGE designs and develops off-the-shelf solutions that are fast becoming an integral part of marine operations. EDGE-Skidding Monitoring System EDGE-Water Tight Door Monitoring System EDGE-EDAS 15 (EDGE Data Acquisition System) EDGE-Tank Gauging System EDGE-Brake Cooling System 18 19
Precision With Specialisation 20 www.emphor-marine.com
Power Precision Performance Our fully accredited resources, including those of our market leading principals, allow us to offer a one stop shop for the maritime industry in the Middle East. Primarily focused on the oil and gas segment, Emphor Marine provides high precision positioning services, sub-sea equipment, power generation & distribution solutions, fire & safety solutions and unique satellite communication packages. Whether it is gleaming yachts, small commercial crafts or one of the mammoths of the seas, we have a full range of cutting-edge technology products and services, thereby giving us the flexibility to supply cost-effective solutions. 22 www.emphor-marine.com 23
What Do We Offer? The oil & gas industry demands precision and reliability as key characteristics when it comes to processes, instruments and systems in use. Words such as error, downtime and delay are extremely disquieting. As a player specializing in the offshore segment, Emphor-Marine is aware of and competent to handle the stringent stipulations of the customers. It is very helpful to have Maritronics with its longstanding tradition of marine service discipline as the in-house service partner in meeting those customer requirements. The current Emphor product portfolio includes: Positioning equipment for high accuracy applications ICT solutions including airtime Electric distribution systems Echo sounders and sonar systems for seabed survey and mapping Fire detection and firefighting systems onboard and subsea safety and surveillance systems 24 25
Solutions Mini-VSAT Broadband _ The No.1 maritime VSAT network* delivers highspeed global coverage. OFFSHORE POSITIONING COMMUNICATION IP-MobileCast _ Delivers operations and entertainment content directly to your vessel with no impact on your data plan or onboard speeds. TracPhone VIP-Series _ Award-winning SATCOM systems with built-in network management. Precision DGPS solutions to all oil and gas verticals like survey, DP, drilling, dredging etc. NAVIGATION Marine VSAT & TVRO systems for communication and entertainment. INTEGRATED COMMUNICATION SYSTEMS Industry Leading Content - Licensed news, sports, movies, TV, and music, plus training, weather, and charts from the industry leaders. KVH OneCare TM _ A new comprehensive customer support program that minimizes your totat cost of ownership while maximizing uptime. Oil spill detection and navigation solutions for small and medium vessels. Marine integrated communication solutions such as public address systems, talk back systems, master clock systems etc. We also provide rental equipments for niche market. WE ALSO PROVIDE THE RENTAL EQUIPMENTS FOR THE NICHE MARKET 26 27
Always Dependable Always Ready 28 www.tensosys.biz
A Legendary Name In Marine & Offshore Solutions Always Dependable. Always Ready. Primed to serve the special and unique needs of the marine, high seas and offshore industry, Tensosys is a Centena Group company based in Dubai, UAE. We began in 1980, offering specific and scalable marine navigation, communication, automation and specific regulation - based solutions for our customers in the Middle East. An ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 certified organization; we provide solutions that are backed by lifetime support both locally and globally. Fail - safe reliability, technological expertise and affordability have allowed us to create a heritage in marine engineering in this part of the world. 30 www.tensosys.biz 31
We Believe In KNOWLEDGE INNOVATION COMMITMENT EXCELLENCE Staying abreast of the accelerating knowledge expansion occurring in this field is a part of our professional obligation. We therefore ensure that our knowledge base is constantly updated and maintained in our area of expertise, in an organized and explicit manner with a dedication to lifelong learning. Viewing every problem as an opportunity to innovate and create is what has helped us grow and expand. The willingness to look at new possibilities or solutions and the technical ability to engineer products based on the requirement is something we are proud of. The commitment and the single-minded effort to serve and satisfy our customers has always been the guideline for all our efforts. Working hard relentlessly as a team to accomplish this common goal has always stood us in good stead. Being accomplished in the small things makes room for bigger opportunities. The details matter. And so, we dedicate time and thought to fully understand every problem, big or small, before we provide solutions. And that, for us is excellence. 32 33
THE TENSOSYS ADVANTAGE The Tensosys Advantage Unmatched understanding of the marine / offshore business requirements Principals who are best-in-class in the international market Scalable solutions, thereby protecting your investment Comprehensive solutions under one roof, saving time and effort Reliable product range that ensures safety of man and material 34 35
Our Products And Solutions NAVIGATION Radar ECDIS Chart radar Echo sounder VDR Gyro compass Anemometer AUTOMATION Alarm Monitoring Control system Switchboards Power Management system Firefighting and fire detection systems COMMUNICATION GMDSS VHF UHF Radio Telephones V-SAT Entertainment solutions REGULATION BASED PRODUCTS BWMS (Ballast Water Management System) Emission Monitoring (NOX & SOX) 36 37
Integrated Navigation Systems An integrated navigation system (INS) that includes radar, chart radar, ECDIS (electronics chart display and information system) and conning display enables centralized monitoring by displaying all critical parameter at the conning location, enabling the navigating officer to navigate safely. This state-of-the-art integrated navigation System includes the following features: Centralized monitoring and information sharing Adaptable to automatic navigation functions Centralized alarm management Good ergonomics for ease of operation Complete Retrofit Solution For BWMS And Bridge Navigation Equipment Turnkey solution for BWMS (Ballast Water Management System) First BWMS (Ballast Water Management System) retrofit in the Middle East successfully completed Complete bridge retrofit for navigation equipments Security Solutions CCTV solutions for remote monitoring of real time data access control system 38 39
After Sales Support Tensosys provides a high standard of comprehensive after sales service and support from its dedicated marine services wing through Maritronics. Comprehensive service solution available 24/7 with fastest service time and a first time fix ratio (FTFR) of 97% Our factory trained engineers are ready 24/7 to assist the customer with technical support and troubleshooting services regardless of the position of the vessel Adequate availability of spare parts for immediate mobilization to deal with any new requirements Multiple locations across the Middle East for better mobility and timeliness We ensure quality service for our products and reliable partnership with our principals and associates We provide our customers consultation in line with the changing technology and regulation We partner with our associates for training on our products. Customer specific orientation program is also provided on request All our business processes are quality monitored and are linked to the challenges of a fast growing industry 40 41
Awards: Maritronics - Winner of Dubai SME 100 Award, 2013 and 2015 Maritronics - Winner of Best Service Company worldwide award 2012, 2013, 2014, 2015 & 2016 by JRC, Japan Maritronics and Tensosys was awarded Platinum Grade distributer worldwide in 2016-2017 by JRC, Japan JRC-JAPAN RADIO COMPANY AWARDS 2012 2013 2014 2015 PLATINUM GRADE DISTRIBUTOR 2016-2017 SME 100 AWARD 2013 & 2015 42 43
Quality Assurance Support: We are an ISO certified company with several notable credentials under our belt. With 365 days / 24 hours Global Network Centers for optimum after sales support and a large team of competent, factory-trained engineers to provide round the clock assistance, our Quality Assurance Support is one of the best in the business. Authorized Agents For: Radio Survey And VDR Approvals From Classification Societies: 44 45
CONTACTS E-mail: marineservice.dubai@centena.com www.maritronics.com E-mail: emphorfzco@centena.com www.emphor-marine.com E-mail: tensosysfzco@centena.com www.tensosys.biz DUBAI, UAE Office No. 72-B, Al Jaddaf P.O. Box: 6488 Tel: +971 4 3247500 / 3247501 Fax: +971 4 3242500 Mob : +971 50 4561474 ABU DHABI, UAE P.O. Box: 33719 Tel: +971 2 6765979 Fax: +971 2 6763110 E-mail: marineservice.dubai@centena.com H o t l i n e N u m b e r +971 50 4561474 FUJAIRAH, UAE P.O. Box: 9476 Tel: +971 9 2234909 E-mail: marineservice.dubai@centena.com MUMBAI, INDIA Tel: +91 2227700618 / 19 / 20 Mob : +91 9167999561 E-mail: marineservice.india@centena.com VISAKHAPATNAM, INDIA Tel: +91 2227700618 / 19 / 20 Mob : +91 9167999561 E-mail: marineservice.india@centena.com CHENNAI, INDIA Tel: +91 2227700618 / 19 / 20 Mob :+91 9167999561 E-mail: marineservice.india@centena.com 46