ZONE. Comfort. A must read for your indoor comfort. Fall/Winter

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Your Comfort ZONE A must read for your indoor comfort Fall/Winter 2018-19 Categories Inside: Get a Smart Home...p. 5 New Air Quality Technology...p. 7 Maintenance to Prevent Problems...p. 13

Questions I Get Asked Every Fall and Winter, with Plain-English Answers Q: Is it cheaper to keep the house at a constant temperature or lower the temperature and the system has to catch up to a desired temperature? A: Anytime you make the inside temperature closer to the outside temperature you save energy. If you lower the inside temperature to 62 you lose heat at a slower rate because the temperature difference between the inside and outside is not as big. You will not burn any extra energy to catch the house back up to 72. Q: What about just cycling off my heating system so many minutes every hour? A: You will definitely save energy because a furnace or boiler that is off uses no energy. It may cause a comfort issue, but you can t beat zero energy usage. Q: If I set the thermostat up to 90, will it heat my house up faster after setting back? A: No it doesn t heat up any faster. You may feel it is faster like driving at 90 mph, but it doesn t work that way when heating your home. Q: Is it cheaper to heat with natural gas or electricity? A: Natural gas is cheaper at current rates. If you have a heat pump with a gas furnace backup, it is cheaper to turn the emergency heat switch on (a better name is backup heat ); this will lock out the heat pump. But if you only want to heat one room, a portable electric heater may be cheaper to use than a gas furnace heating the whole home. Q: Is hot water heat (i.e. radiators, convectors and heated floors) cheaper to heat a home with or forced air heating? A: That is strictly a comfort question because the heat loss on a home s structure is the same regardless of how it is heated. For the best comfort, use radiators, convectors and heated floors. We enjoy helping you to be more comfortable, safe, and healthy and use the least amount of energy. And we greatly appreciate your loyal patronage! Warmest regards, 2 Call A-N-T-H-O-N-Y (268-4669) KS and MO

The Final Countdown You ve been limping along all summer with your older R22 air conditioner, hoping to avoid replacing it even though you know it has a refrigerant leak. So, you have an AC technician out to fill it up with R22 refrigerant, but the cost is shocking, and you re angry. It didn t cost that much last year, so what s the deal? Homeowners and HVAC companies are at the mercy of the rising R22 refrigerant prices. R22 is depleting our ozone layer, making our hot summers even hotter. Because of that, the EPA has prohibited further manufacture of R22 after January 1, 2020, and because the EPA has mandated that less be produced each year until then, the price for R22 has risen 500% already. It will keep going up. If your AC system was manufactured prior to 2010, it probably uses R22 refrigerant, so you should not spend any money to repair it. If you are unsure if your AC system uses R22, we will check it free of charge for you. For more information, read our blog titled Three C s of AC Replacement vs. Repair at AnthonyPHC.com/Blog/AC-Replacement-vs-Repair. Trivia Questions 1 What is the nickname for the Battle of Westport? Hint: it was one of the largest to take place west of the Mississippi and marked the end of hope for a Confederate victory in the west. 2 What is the name of the Bull on the Pylon in Mulkey Square? Hint: he formally used to be at 715 Kirk Drive. AnthonyPHC.com/Trivia There will be two separate prize drawings. All correct answers will be entered into a drawing for a $100 Hereford House Gift Card. AnthonyPHC.com 3

Determining When to Retire Your Furnace Now may be the time to replace your furnace with a high efficiency system. There are many factors to consider when thinking about replacing your older furnace system. 1. Has your furnace reached retirement age? Furnaces last an average of 18-20 years, depending on whether they have been professionally maintained or not. Age isn t everything, though. The cost to keep the furnace running will give you additional concrete reasons to consider replacing vs. repairing. 2. Increased cost and frequency of furnace repairs Like an old car, an old furnace that requires costly repairs is signaling that it s near the end of its useful life and needs to be replaced soon. The question then is, How expensive does a furnace repair need to be before it s not worth it? Even for less expensive repairs, depending upon how old your furnace is, you should consider replacement vs. repair. 3. Your heating bills have risen dramatically over the years Even if your furnace has a few years left in it, it may not be cost efficient to keep it if your energy bills during the heating season are high due to the furnace s poor efficiency. A new law is expected to provide significant savings for homeowners by cutting the electricity consumption of furnace fans. After July 3, 2019, residential furnace manufacturers must include energy-efficient electronically commutated motors (ECM s) on their furnace fans, which are expected to save homeowners billions of dollars on electricity bills, and reduce carbon pollution. ECM motors will also keep occupants more comfortable, too. First, they provide more efficient airflow. Second, they reduce temperature swings in the home by allowing the fan to run for a longer time at a reduced speed. You need to assess how much it s costing you just to keep the current furnace you have versus how much you ll save on a new furnace. The Energy.gov AFUE chart can do just that, and we will help you decrypt it. 4. Weigh the factors together As you can see, none of these factors (age, cost to repair, energy efficiency) alone can tell you if you need to replace your furnace. They should be weighed together. To help you make the best choice possible, Anthony Plumbing, Heating & Cooling will help you assess whether you should replace your furnace or not. 4 Call A-N-T-H-O-N-Y (268-4669) KS and MO

Got a Smart Phone? Now Get a Smart Home! Imagine if you had a remote control for your home that could adjust your thermostat or show you who is at your door, from your easy chair or even from another state? Anthony MyHome gives you that power by making your house a smart home and your cell phone the remote control. Easy and affordable, MyHome uses wireless connected outlets and switches to control every electrically-powered device in your home, and optional video cameras to monitor activity. From your bed, or from miles away, you can: Adjust thermostat Turn on/off lights Lock/unlock any door Monitor the front door access Open/close garage door Monitor energy usage See video of inside your home Know when occupants arrive home Prevent water damage Know elderly people are safe Turn on/off Christmas lights Turn off the main water Turn off the curling iron Be alerted of sump pump malfunction Who Cares? Anthony Cares! Our Anthony Cares staff provides face-to-face connections with our homeowners all over the metro area by participating in variety of yearly shows and events. These outings allow us to interact with you personally by providing helpful hints, handing out giveaways, and supporting the causes you care about. Look for us at some of these upcoming events: Johnson County Home + Remodeling Show October 26-28, 2018 Midwest Gamefest November 1-4, 2018 KC Remodel + Garden Show February 8-10, 2019 Johnson County Home + Garden Show March 8-10, 2019 Home Builders Association Home Show March 22-24, 2019 Planet Comicon March 29-31, 2019 AnthonyPHC.com 5

ANTHONY SERVICE AGREEMENT PROGRAM Priority Service Up to 70% of system failures could have been prevented with annual maintenance. Same Day Emergency Service Priority Installation Annual 17-Task Tune-Up For Your Furnace Annual 16-Task Tune-Up For Your Air Conditioner No Age Restriction On Your Systems Preventative Maintenance No Overtime Charges Friendly Maintenance Reminders & Forward Scheduling Maintaining Manufacturers Warranty Compliance 100% Satisfaction Guaranteed Price Savings Discount On Annual Whole Home Plumbing Inspection Discount On Parts No Overtime Charges 2-Year Parts And Labor Warranty On All Repairs* It Doesn t Cost - It Pays! The Anthony Plumbing, Heating & Cooling A.S.A.P. (Anthony Service Agreement Program) is a comprehensive preventative maintenance program for your heating, cooling and plumbing systems. Much like performing maintenance on your car, annual maintenance on your home s heating and cooling system will extend the life of your system and your warranty. Unlike your car s maintenance, we will call you when it s time to schedule your maintenance. Anthony Plumbing, Heating & Cooling does the remembering for you. *Does not apply to drain / sewer cleaning 6 Call A-N-T-H-O-N-Y (268-4669) KS and MO

New Technology to help you Breathe Easy at Home Indoor air pollutants levels average 2-5 times higher than outside. Because we spend 90% of our time indoors, this is a concern. Here are the latest technologies available to help you breathe easy in your home. Air Scrubber Plus is a new space-age technology for ridding the air of 99.9% of all contaminants and smells. Using light waves to produce air cleaning oxygen and hydrogen molecules, Air Scrubber Plus mimics nature s way of cleaning the air. These molecules attack and eliminate allergens, dust, pollen, bacteria, viruses, germs, air pollutants, smoke, mold, VOC s, and even erase pet and cooking odors and odorcausing bacteria. MicroPower Guard is a one inch electronic air cleaner that slips into the standard track in your heating and cooling system. It combines electronically-charged polarized media with mechanical filtration; airborne particles, especially the sub-micron invisible contaminants are charged (polarized) as they enter the cleaner, where they are trapped and fused to the pads. These cleaners plug into a wall outlet and have a lifetime guarantee. Ultra-violet (UV) Lamps installed on your heating and cooling system are extremely effective at destroying pollutants like bacteria, mold and viruses. The UV rays incinerate particles as they pass through, making it easier to breathe for those with asthma, lung complications and allergies. The effectiveness of the UV lamps is based on a molecule s direct line of sight contact with the lamp and the proximity (closeness) the molecule has with the lamp. AnthonyPHC.com 7

Thursday, September 27 At our showroom at 15203 W. 99th St. Lenexa, KS 5:30PM 8:30PM RSVP: anthonyphc.com/girls-night-out Food Wine and Spirits Tasting Gambling DIY Seminars ENTER TO WIN dozens of great raffle prizes TWO Grand Prizes this year! Win weekend spa getaways at Chateau on the Lake in Branson, or Chateau Avalon at Legends SHOPPING FROM OVER 20 VENDORS! 8 Call A-N-T-H-O-N-Y (268-4669) KS and MO

Teaching Tuesdays Want to learn about the latest home health products, how to change a flush valve on your toilet, or all the ways you can control your home appliances with your smart phone? Anthony Plumbing, Heating & Cooling provides a variety of hands-on DIY and how-to seminars as part of our Teaching Tuesdays education program taught by our expert technicians. Learn from the pros and have all of your questions answered. Open to the public, we enjoy providing you with the information, tips and tricks for your plumbing, heating, cooling and home automation and a variety of other home comfort solutions. Put these Teaching Tuesdays seminars on your calendar: Sept. 25 Oct. 9 Oct. 23 Nov. 6 Nov. 27 Dec. 4 Dec. 18 Faucets and Toilet Care and Repair Furnace Safety and Maintenance Total Home Control - Controlling your home from your Smartphone Plumbing DIY Every Homeowner Should Know Humidification and your health Water Heaters Tank, tankless, tank boosters and other options for continuous hot water Home air quality Hospital quality technology for your home Seminars are held from 5:30PM 6:30PM and are FREE and open to the public at our showroom located at 15203 W. 99th Street, Lenexa, KS. AnthonyPHC.com 9

Anthony Awesome Monthly Giveaway Enter our Anthony Awesome Monthly Giveaway contests and win big! Go to our Facebook page at Facebook.com/AnthonyPlumbingHeatingCooling, like our Giveaway post, tag a friend, and click on the link to enter. See what we are giving away this month! Monthly Giveaway Winners: Fran W.Troy-Bilt ridin g lawn m Maria B Side-by-S.id e Refrige rator ower Angela M.- sher dryer combination Front load wa It s Like Having A Technician In The Family! We believe that your comments are our heartbeat and without your feed back, we would not exist. Trust is in our tag line and to that end, many of you tell us that our technicians are like a member of your family. Your comfort advisor explained what he planned to do with our system. Your installers arrived on time, doing what we expected to be done. They were quite professional & thoroughly explained the new units. We chose Anthony Plumbing, Heating & Cooling even though we got a quote for less. We got what we paid for. Warren & Sheila H. -Overland Park, KS 10 Your technician is without a doubt the BEST. GREAT! Couldn t be happier. James S. Grandview, MO Your technician was super nice and a true professional. It s easy to see he s very good at what he does and takes pride in good work. A great reflection on your company. Justin M. -Lenexa, KS Call A-N-T-H-O-N-Y (268-4669) KS and MO

It s Cold, It s Cold, It s Cold! How do you get the hot water you need no matter where you are in your household s shower lineup? Consider a tank booster! Tank boosters are a cost-effective solution for increasing usable hot water capacity from your existing tank water heater. This product combines hot and cold water to ensure that water is delivered at a constant, but safe temperature to all faucets. A simple and functional alternative to other costly products, tank boosters can be installed quickly by our plumbers on any service call. Call us today for any questions or see our blog at AnthonyPHC.com/Blog/Hot-Water. It s Just A Matter Of Time 75 Years Ago A householder no longer had to prove that his oil-burning furnace cannot be converted to coal or wood to get supplementary fuel oil rations. Members of the Armed Forces on leave or furlough for three days or more could get a special ration (up to 5 gallons of gasoline) for personal errands if no other means of transportation were available. 89 Years Ago Herbert Hoover spent $30,000 to install the first air conditioning system in the oval office, just after the start of the Great Depression. He was the first President to enjoy air conditioning in the White House. 4518 Years Ago (2500 BC) The Romans were the first to use a heating system. This heating system was called a hypocaust. It sent heat through the floors and walls of the homes of wealthy Romans. AnthonyPHC.com 11

Free HVAC System? WHAT? Every owner of a new Anthony Plumbing, Heating & Cooling HVAC system has the chance to earn back 100% of their investment. As part of Anthony Plumbing, Heating & Cooling s Big Mouth Referral Rewards, the first time you refer a friend or neighbor who chooses to install a new heating and air conditioning system, we ll send you a check for 5% of the cost of your system! The percentages grow from there and after just 7 referrals, you will have earned back 100% of your investment. No other advertisement is as good as a satisfied customer. The Big Mouth Referral Rewards is our way of saying thank you for your kind endorsement. So, go ahead, be a Big Mouth! For more information go to AnthonyPHC.com/Big-Mouth-Referral-Rewards-Program. 1 ST REFERRAL 5 % OF YOUR INVESTMENT BACK 2 ND REFERRAL 7 % OF YOUR INVESTMENT BACK 3 RD REFERRAL 10 % OF YOUR INVESTMENT BACK 4 TH REFERRAL 15 % OF YOUR INVESTMENT BACK 5 TH REFERRAL 18 % OF YOUR INVESTMENT BACK 6 TH REFERRAL 20 % OF YOUR INVESTMENT BACK 7 TH REFERRAL 25 % OF YOUR INVESTMENT BACK Your installation is now FREE! 12 Call A-N-T-H-O-N-Y (268-4669) KS and MO

A Pinch of Maintenance Prevents a Pound of Problems Maintaining your equipment prevents future problems and unwanted costs. Keep your heating and cooling system at peak performance by contacting us to perform a seasonal check-up. Heating tune-ups are performed between September 1 and February 28, and cooling tune-ups between March 1 and August 31. It really doesn t matter when during each of these two seasons that you plan your tune-up. What matters is getting it done. We recommend you plan your seasonal maintenance around the same time annually to make it easier to remember. If you are an A.S.A.P. member, we will call you to schedule your tune-up so you don t have to remember. You can always forward schedule your next tune up months in advance. Anthony Plumbing, Heating & Cooling heating tune-up includes: Check all gas connections, gas pressure, burner combustion and heat exchanger. Improper gas connections are a fire hazard and can contribute to health problems. A dirty burner or cracked heat exchanger causes improper burner operation. Either can cause the equipment to operate less safely and efficiently. We use state of the art heat exchanger cameras to examine your system. Check thermostat settings to ensure the cooling and heating system keeps you comfortable when you are home and saves energy while you are away. Tighten all electrical connections and measure voltage and current on motors. Faulty electrical connections can cause unsafe operation of your system and reduce the life of major components. Lubricate all moving parts. Parts that lack lubrication cause friction in motors and increases the amount of electricity you use. Check and inspect the condensate drain in your high-efficiency furnace. A plugged drain can cause water damage in the house. Check the vent system. Over the years, sheet metal vent pipes can rust out and spill potentially dangerous gases. AnthonyPHC.com 13

Elevated Standards Anthony Plumbing, Heating & Cooling s quality standards outline precisely the procedures that will be followed when designing, installing, and maintaining your new system. Our industry leading standards serve to ensure an energy efficient, comfortable, safe and healthy indoor environment. You deserve the best quality system and Anthony Plumbing, Heating & Cooling delivers an elevated standard for long lasting value. The Difference is in the Details 1. Permits for code compliance Anthony Plumbing, Heating & Cooling is one of the few HVAC contractors that obtains permits on your behalf. 2. Proper size electrical breakers used New air conditioners use less electricity and smaller breakers help protect them from damage. 3. Furnace Burn-Off before installation Prevents nasty and smelly blue smoke odors in your home. 4. Vibration Elimination Connectors guarantee a quiet system. 5. Humidity Control and Whole House Humidifier. 6. Dual Drain Pipes to prevent water damage. 7. Master On/Off Switch for your safety. 8. Clean Air Machine Filter for a healthy home. 9. Return Air Box for maximum airflow. 10. Vibration Dampening Pads ensure a quiet system. 11. Exterior Vent Termination that is nonobtrusive on the outside of your home. 12. Mold Killing Lamp for your health. 13. Gas Valve Tagged for easy identification and safety. 14. Quarter Turn Water Humidifier Valve for easy on and off with no leaks. 15. Secured Drain Pipe for proper drainage. 16. Foam Gasket Sealed to eliminate air leakage. 17. Clean and Organized using drop cloths, shoe covers, and tidy working area. 18. Two-Year Unconditional Satisfaction Money Back Guarantee for 730 days! 19. Referral Rewards Program - Earn 100% of your investment back! 14 Call A-N-T-H-O-N-Y (268-4669) KS and MO

Put the Florida Sun in Your Garage A Great Gift for the Person Who Has Everything During the winter months, even walking into the garage can be bone chilling. What if you could keep your car and garage warm all winter? With our Auto-Ray infrared garage heater, you can do just that! Now, before you worry about the utility bill, you should know that our garage heater uses NO electricity. It runs on natural gas, uses infrared technology, and can heat a 2-3 car garage for pennies a day. Plus, all the rooms near the garage will benefit from the warm garage, too. Just think, no more frozen blocks of snow on your wheel wells in the morning. No more warming up the car before you leave. Your vehicle will look and feel warm! See the garage heater in action in our showroom, or visit our blog at AnthonyPHC.com/Blog/ Infrared-Garage-Heater. Beat the cold; call us today to schedule a free estimate. Things my Grandmother said: A rolling stone gathers no moss You catch more flies with honey than with vinegar One crow sorrow, two crow joy AnthonyPHC.com 15

Give Us Just 90 DAYS and We ll Give You a NEW CAREER! Are you or someone you know searching for a new, rewarding career but don t want to spend 4-plus years in college or can t afford to go to school? At Anthony Plumbing, Heating & Cooling, if you give us 90 days, we will give you a new career. Unlike technical or vocational schools who require you to pay to learn, We will pay you to learn! As a member of our fast-growing team, the benefits are many. You will receive paid training, high income potential and year-round work just to name a few. View all our current job postings on our new Careers page at AnthonyPHC.com/Careers or our Facebook page at Facebook.com/AnthonyPHCCareers. 2018 Anthony PHC