MEDICAL ALERT SETUP GUIDE

MEDICAL ALERT SETUP GUIDE

GETTING STARTED STARTED You have made a great decision to protect yourself with Medical Alert! Be sure to wear your wrist button or neck button everyday to stay protected all the time! Enclosed please find your Medical Alert Monitoring Service Agreement filled out with the information provided to us at the time of your order. Please review all the information carefully to ensure its accuracy. If updates are needed, please call us at 1-800-906-0872. Sign and date the bottom of the Monitoring Service Agreement where indicated and return it to us in the postage paid envelope provided for you. Keep the second copy for your records. Fill out the enclosed Medical Information Card and place it on your refrigerator for quick reference in case of an emergency. 3 EASY WAYS TO SETUP 1. Follow instructions in this User Manual 2. Call 1-800-809-3141 For Voice Guided Instructions 3. Visit our website at www.medicalalertsupport.com 2

ABOUT YOUR SYSTEM Front Speaker/ Microphone Reset Date/Time Display Emergency Temperature Display Signal Strength Indicator Battery Charge Indicator Test Volume Back ON/OFF Wrist Neck Pendant 3

GETTING SETUP STARTED 1) Place your Medical Alert unit in a centrally located area in the home. 2) Plug the power cord attached to the back of the unit into an an electrical outlet that is not controlled by a wall switch. EMERGENCY 70 F TEST DEC 15 FRI 10:05 AM RESET 3) Turn on your unit using the ON/OFF switch located on the back of the unit. 4) The unit will turn on and announce, System Ready. 5) The Emergency Reset buttons and display screen will illuminate. OFF ON 6) Within a few minutes, the system will obtain the date and time from the cellular network. The date and time cannot be set manually. It is important to check to make sure you are connected to a cellular network by checking for signal strength bars on the display screen. Signal Strength Indicator EMERGENCY 70 F TEST DEC 15 FRI 10:05 AM RESET 4

TEST YOUR DEVICE TESTING WITHOUT PLACING A CALL TO THE EMERGENCY RESPONSE CENTER 1) Press and hold the test button on base unit for three (3) seconds. 2) Test button will light GREEN, and unit will announce: User auto-test. 3) Medical Alert unit will instruct you to press your personal transmitter button. Press your neck or wrist button. 4) The unit will announce, Test call sent to Emergency Response Center several times and will thank you for testing your device. 5) The unit will then announce, User auto-test completed. If you follow instructions and announcement states, User auto-test failed, please contact Customer Care at 1-800-906-0872 and press #3 for Tech Support. 70 F TEST DEC 15 FRI 10:05 AM RESET If the Home Test Line does not respond, if you do not hear your voice repeated or if you experience any problem with your testing, please call 1-800-906-0872 and press Option #3 for assistance. 5

GETTING TEST YOUR DEVICE STARTED TESTING WITH A LIVE OPERATOR 1) Firmly press your wrist or neck button one time. 2) The wrist or neck button s red light will flash and the base unit will announce, Call in progress, several times. 3) When the call is answered, unit will announce, Stand by for an operator. 4) When the emergency operator speaks to you, please state, THIS IS A TEST. Reminder: If you do not explain you are testing your unit, emergency help may be dispatched to your location. 6

USING YOUR SYSTEM TEST THE RANGE OF YOUR HELP BUTTON To make sure your system works throughout your home, conduct the following range test. Have one person stay near the base unit while you walk around to different areas of your home to test your wrist or neck button. How to Conduct Your Test 1) Press and hold TEST and RESET buttons at the same time until device announces Range Test Started. EMERGENCY 70 F TEST DEC 15 FRI 10:05 AM RESET 2) Press your wrist or neck button as needed from different locations in or around the home. The Base will emit a beep indicating a signal to the device. 3) Press the RESET button on the Base Unit to exit the Range Test mode. The Base Unit will announce Range Test Stopped. EMERGENCY 70 F DEC 15 FRI 10:05 AM RESET TEST 7

GETTING USING YOUR SYSTEM STARTED PLACING A CALL 1) In the event of an actual emergency, simply press your neck or wrist button or the base unit s Emergency button. 2) The operator will talk to you through the unit s speaker and ask if you need help. In the event that you cannot communicate with the operator, emergency help will be dispatched to you. CANCELLING A CALL 1) If you accidentally set off the alarm, press the RESET button on your base unit. Unit will announce, Emergency Call Cancelled. 2) If you cannot reach the RESET button in time, please inform the emergency operator that it was a False Alarm. The operator will discontinue the call and no emergency help will be sent. Y 70 F TEST DEC 15 FRI 10:05 AM RESET If you cannot cancel your call within this time frame, please allow the base unit to complete the call to the Response Center and tell the operator you accidentally activated your device. 8

TROUBLESHOOTING STATUS LIGHT SIGNALS Light Status RED and BLUE lights blinking together What it means AC power is not available and the Medical Alert unit is being powered by the internal backup battery Or Unit has lost cellular connection What to do Check power source to make sure unit is plugged in. Check to make sure the electric outlet is working and is not controlled by a wall switch that is turned off Check to make sure cellular signal strength bars are displayed. Relocate base unit until connection is established Lights OFF Unit is not powered ON Check ON/OFF switch on back of unit to ensure it is in the ON position 9

GETTING IMPORTANT INFORMATION STARTED Your wrist and neck button are water resistant and should be worn in the bath or shower. You should set up your unit in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively. Your Medical Alert account number is printed on the underside of your medical alarm unit. Some electrical devices or metal objects can cause radio frequency interference and prevent the signal from reaching the antenna inside your unit. In such cases, it may be helpful to relocate you unit or move the object that is preventing the signal from being received. Test your buttons monthly. During a power outage, the battery backup on the base station will last up to 30 hours on a fully charged unit. Do not block the Base Station s microphone. This will affect your ability to communicate with the Emergency Response Center. Need Help? Website: www.medicalalertsupport.com Toll Free: 1-800-906-0872 Press #3 for Tech Support Email Us: customercare@medicalalert.com 10

1-800-906-0872 www.medicalalert.com 816 Park Way Broomall, PA 19008