Technical and Specification Information SC Cylinder series TC Cylinder series Cylinder series NEW 1
Worcester and you, making a difference As part of the Bosch Group, Worcester products are designed and manufactured to provide customers with the highest levels of quality and reliability which are synonymous with the Bosch name throughout the world. As part of Europe s largest supplier of heating products, Worcester, Bosch Group has the UK-based resources and support capability to offer you the value-added solutions needed to drive your business forward. Worcester employs a nationwide network of Service Engineers and technically trained Field Sales Managers supported by an experienced technical services team which is able to provide comprehensive support and advice from designing system layouts through to installation. Worcester is dedicated to providing energy efficient gas- and oil-fired condensing boilers, as well as an extensive range of renewable technologies and heating system accessories. All of our products have been developed and introduced with the aim of helping the UK to achieve the Government s efficiency targets as well as providing reliable and durable products for the home. 2
The reception and main entrance at our Worcester headquarters At Worcester we recognise the vital role you play in the specification and installation of energy efficient appliances in homes across the UK. We will continue to invest in our products, people, facilities and support services to ensure you can continue to deliver only the best solutions to your customers requirements. Carl Arntzen, Managing Director, Bosch Thermotechnology Ltd. Contents Page Efficient hot water storage solutions from Worcester 4-5 Features and benefits of the cylinder series 6-7 Inside story SC Cylinder 8 Inside story TC Cylinder 9 Installation considerations 10-11 Flexible system integration 12-13 System solutions from Worcester 14-15 Worcester training 16-18 After-sales 19 3
Efficient hot water storage solutions from Worcester As part of the Bosch Group, Worcester is committed to environmental protection. With product development being prioritised in the interests of people's safety, the economical use of resources and environmental sustainability. With this in mind, Worcester is proud to offer the range of high efficiency cylinders which offer excellent hot water comfort for properties with a stored DHW supply. Worcester cylinders are available in both a Single Coil (SC) and Twin Coil (TC) option. The SC is available in 7 different models ranging from the SC-90 to the SC-300. The TC solar-compatible cylinders are available in five options ranging from the TC-150 to the TC-300. The series have been designed with the installer and customer in mind, allowing them to be installed as a replacement for a damaged or inefficient cylinder, or as an addition to a newly commissioned system. The Worcester cylinder series is fully compatible with a wide range of non-worcester boilers and solar panels, although to achieve the optimum system solution it is recommended that a cylinder is coupled with either a Greenstar high efficiency boiler or Greenskies solar panel installation. The SC single coil series The single coil cylinder benefits consumers who do not require solar compatibility, but are looking for a cylinder which offers high levels of insulation, excellent flow rate and outstanding re-heat performance. The SC range is also ideal for consumers who require a smaller capacity of hot water storage, with the SC series being available in SC-90 and SC-120 variants. The TC twin coil series All of the models in the Twin Coil (TC) cylinder series feature high levels of insulation and dedicated solar volumes in compliance with current Building Regulations, SAP 2012 and the Microgeneration Certification Scheme (MCS). Worcester's TC stainless steel hot water storage cylinders have been specifically designed for use with solar heating installations, combined with boiler back-up. As such, they offer outstanding efficiency, ease of installation and full compliance with current legislation. * * 4 *Terms and conditions apply.
How a cylinder transfers and distributes heat Why choose an unvented cylinder? A cylinder is connected to the mains water supply via the included G3 kit. Mains water pressure is used to deliver hot water to the outlets, meaning a significant performance improvement is possible over traditional copper cylinders, allowing baths to fill quicker whilst ensuring showers are powerful. Water is heated via the heat exchange coil(s) which gain heat from either a boiler or solar panel system. This heat rises through the highly insulated cylinder until the entire volume reaches the desired output temperature. Unrestricted mains water supply removes the need for an expensive water boost pump. cylinder series at a glance Single coil SC-90 Cylinder SC-120 Cylinder SC-150 Cylinder High performance due to unrestricted mains pressure at hot water outlets A perfect replacement for low efficiency copper vented cylinder installations Stainless steel, delivering durability Siting flexibility no need to locate the cylinder directly underneath a cold water storage cistern. SC-180 Cylinder SC-210 Cylinder SC-250 Cylinder SC-300 Cylinder Part no. 7 716 842 027 7 716 842 028 7 716 842 029 7 716 842 030 7 716 842 031 7 716 842 032 7 716 842 033 Height 835mm 1,035mm 1,285mm 1,490mm 1,665mm 1,860mm 2,155mm Diameter 570mm 570mm 570mm 570mm 570mm 570mm 570mm Weight dry 26kg 31kg 36kg 40kg 44kg 48kg 54kg Volume domestic hot water Standing heat loss 24hr Twin coil 93 litres 123 litres 161 litres 191 litres 216 litres 246 litres 292 litres 0.72kWh/24hrs 1.06kWh/24hrs 1.35kWh/24hrs 1.54kWh/24hrs 1.67kWh/24hrs 1.93kWh/24hrs 2.17kWh/24hrs TC-150 Cylinder TC-180 Cylinder TC-210 Cylinder TC-250 Cylinder TC-300 Cylinder Part no. 7 716 800 542 7 716 800 543 7 716 800 544 7 716 842 043 7 716 842 044 Height 1,285mm 1,490mm 1,665mm 1,860mm 2,155mm Diameter 570mm 570mm 570mm 570mm 570mm Weight dry 41kg 45kg 50kg 54kg 60kg Volume domestic hot water Standing heat loss 24hr 158 litres 187 litres 211 litres 241 litres 287 litres 1.35kWh/24hrs 1.54kWh/24hrs 1.67kWh/24hrs 1.93kWh/24hrs 2.17kWh/24hrs Dedicated solar volume 65 litres 65 litres 105 litres 115 litres 115 litres 5
Features and benefits of the cylinder series High levels of heat retention Energy efficiency A critical factor that affects the performance and the overall efficiency of any hot water storage cylinder is the level of insulation that it can provide. The SC and TC cylinders feature extremely high heat retention, which is made possible by the factory-fitted 65mm of EPS (Expanded Polystyrene) insulation between the inner shell and outer casing. The high energy efficiency of the cylinder directly increases the overall energy rating of the hot water system, something that is particularly important when assessing a new build system's compliance in SAP. Ultimately for the end user, the high levels of heat retention results in reduced energy consumption, as less energy is required to heat up the water. This reduces energy bills whilst also helping to save the environment. Outstanding re-heat performance Hot water comfort When looking to supply large volumes of hot water for multiple outlets simultaneously, a cylinder's re-heat performance must be considered. A cylinder re-heat time will directly affect the levels of continuous hot water supply, the levels of comfort and the length of time the boiler is firing. The superb re-heat times for the range are achieved due to the high efficiency heat exchange coil(s) which maximise heat transfer to the water within the cylinder. For the homeowner, this results in a quick hot water replenishment when the cylinder thermostat is activated. There are two different coil output sizes within the SC and TC cylinders. Within the 90-180 models, a 32kW rated coil is utilised, whilst the 210-300 models have a class-leading 39kW rated output coil. The cylinder series excellent heat retention Single Coil Cylinder Standing heat loss (kwh/24hrs) kwh/24hrs Twin Coil Cylinder kwh/24hrs SC-90 0.72 SC-120 1.06 SC-150 1.35 TC-150 1.35 SC-180 1.54 TC-180 1.54 SC-210 1.67 TC-210 1.67 SC-250 1.93 TC-250 1.93 SC-300 2.17 TC-300 2.17 Industry-leading re-heat times Single Coil Cylinder Re-heat times 100% (15-60ºC) Min. Twin Coil Cylinder Min. SC-90 15 SC-120 19 SC-150 23 TC-150 14 SC-180 27 TC-180 17 SC-210 18 TC-210 12 SC-250 21 TC-250 13 SC-300 24 TC-300 24 Coil quality The coil is manufactured using grade 316L stainless steel, which is extremely corrosion resistant, making it the perfect choice for the SC and TC cylinder series. 6 As a heating source backup, both the SC and TC cylinders feature a 3kW immersion heater.
Cost-effective hot water solution Everything you need as a part of a single package, ordered via a single part number. With the SC and TC models, you will receive a full G3 accessory kit including: Tundish (15/22mm) Inlet control group 2-port motorised valve Expansion vessel Dual thermostat Connection set Solar high limit thermostat (TC series only). All of the G3 accessories are pre-adjusted. These high quality controls have been specifically selected to ensure a high flow rate performance with a minimum pressure drop, allowing the cylinders to perform well even in low pressure areas. Quick and easy installation All SC and TC models feature an industry standard wiring arrangement providing familiarity and reduced complexity, enabling installation time to be reduced. Installation can be made even simpler if installing in conjunction with a Greenstar system boiler with the optional diverter valve accessory. Full system solutions from a brand you can trust The TC cylinder allows Worcester to offer a full solar/boiler system solution that can be used in conjunction with our award-winning high efficiency Greenstar gas- and oil-fired boilers. The option to specify a full system from a high quality and well trusted brand, along with the 's extensive guarantee, provides peace-of-mind for both the installer and homeowner. Please note that intelligent control integration can be achieved if an internal diverter valve kit is installed with a new or existing Worcester Greenstar system boiler. See page 12 for further details. Protecting the environment cylinders are designed with expanded polystyrene (EPS) foam insulation, as well as stainless steel coils and internal shell. EPS and stainless steel are both 100% recyclable and the design of the cylinder series means that the insulation outer cover can be easily separated from the inner shell for recycling, helping to protect the environment. Features Benefits SC Cylinder TC Cylinder Outstanding re-heat performance Hot water quickly available Powerful showers and baths fill very quickly. Multiple bathrooms can Optimised controls (maximised flow rates) be supplied simultaneously 65mm insulation Outstanding heat retention and economical to run Quality stainless steel construction Guaranteed for 25 years Installer-based design Easy and quick to install Exceeds Building Regulations 2010 Part L Fully compliant Multiple sensor/thermostat pockets Flexible control solutions can be achieved compatible with a wide range of manufacturers and heat sources Wide range of cylinder sizes Suitable for a wide choice of installations G3 accessories included UK support and manufacture assistance from Worcester, Bosch Group Compatible with Greenskies solar range MCS compliant dedicated solar volumes of 25L per m 2 of solar panel installation Factory-installed temperature and pressure relief valve as well as 3kW immersion heater saves money and installation time Expert assistance and advice from the UK's leading heating specialist Enables customers to protect the environment and reduce energy bills by adding solar panels future proofing of the system Allows end users to gain funding from the Renewable Heat Incentive 7
Inside story SC Cylinder Hot water outlet Temperature and pressure relief valve Cylinder cross section Sensor pocket DHW secondary circulation connection (not present on 90 and 120 models) G3 accessory kit includes: Tundish (15/22mm) Inlet control group 2-port motorised valve Expansion vessel Dual thermostat Connection set Cold water inlet Immersion heater Sensor pocket Shell Cylinder flow/return primary appliance Primary appliance coil H B E A C D F G 45 25 15 35 45 Technical data 8 A B C D E F G H SC-90 Cylinder 349.5mm 404.5mm 400mm 449.5mm 500mm 835mm 570mm SC-120 Cylinder 349.5mm 404.5mm 400mm 449.5mm 700mm 1,035mm 570mm SC-150 Cylinder 349.5mm 404.5mm 400mm 449.5mm 832mm 950mm 1,285mm 570mm SC-180 Cylinder 349.5mm 404.5mm 400mm 449.5mm 1,032mm 1,150mm 1,490mm 570mm SC-210 Cylinder 424.5mm 479.5mm 475mm 524.5mm 1,207mm 1,325mm 1,665mm 570mm SC-250 Cylinder 424.5mm 479.5mm 475mm 524.5mm 1,407mm 1,525mm 1,860mm 570mm SC-300 Cylinder 424.5mm 479.5mm 475mm 524.5mm 1,707mm 1,825mm 2,155mm 570mm
Inside story TC Cylinder Hot water outlet Temperature and pressure relief valve Cylinder cross section Sensor pocket DHW secondary circulation connection Immersion heater Sensor pocket Cylinder flow/return secondary appliance G3 accessory kit includes: Tundish (15/22mm) Inlet control group 2-port motorised valve Expansion vessel Dual thermostat Connection set Solar high limit thermostat Cold water inlet Sensor pocket Cylinder flow/return primary appliance/solar Secondary appliance coil Shell Primary appliance/solar coil J G F B A C D E H I 45 25 15 35 45 Technical data A B C D E F G H I J TC-150 Cylinder 349.5mm 404.5mm 449.5mm 724mm 775mm 779mm 832mm 950mm 1,285mm 570mm TC-180 Cylinder 349.5mm 404.5mm 449.5mm 724mm 775mm 779mm 1,032mm 1,150mm 1,490mm 570mm TC-210 Cylinder 424.5mm 479.5mm 524.5mm 1,028mm 1,079mm 1,083mm 1,207mm 1,325mm 1,665mm 570mm TC-250 Cylinder 424.5mm 479.5mm 524.5mm 1,112mm 1,163mm 1,167mm 1,407mm 1,525mm 1,860mm 570mm TC-300 Cylinder 424.5mm 479.5mm 524.5mm 1,112mm 1,163mm 1,167mm 1,707mm 1,825mm 2,155mm 570mm 9
Installation considerations Siting the unit The SC and TC series can supply outlets above or at some distance from the cylinder installation position. However the unit should be sited to minimise 'dead leg' distances, especially to the point of most frequent use. Please note, outlets above the SC and TC cylinder will reduce the outlet pressure available by 0.1bar for every 1m of height difference. Discharge arrangement Temperature and pressure relief valve 600 mm maximum Metal discharge pipe (D1) from temperature relief valve to tundish The unit should be protected from frost. Particular care is needed if siting in a garage or outbuilding. All exposed pipework must be insulated. 300mm minimum Tundish The SC and TC cylinder must be installed upright on a flat base capable of supporting the weight of the cylinder when full (see installation manual for weights). Discharge pipe (D2) from tundish with continuous fall Fixed grating The minimum recommended cupboard size is 670mm 2. Access for maintenance of the valves should be considered. The immersion heater is 375mm long and care should be taken so that they can be withdrawn for servicing if required. The discharge pipework from the safety valves should fall continuously and terminate in accordance with regulations with approved document G of the Building Regulations. When installing in a garage or any situation which is outside of the warm envelope of the building; please ensure the cylinder is frost protected, the siting minimum temperature is 5ºC. Again, the cylinder should be installed upright on a suitable base, in a vermin-proof area. The installation location should not be liable to flooding or be subject to damp or condensation. All legislation and best practice procedures should be followed at installation. Recommended minimum clearances 180mm 50mm Sizing of copper discharge pipe 'D2' for common temperature relief valve outlet sizes Min. Valve size of outlet discharge size pipe D1 Min. size of discharge pipe D2 from tundish Max. resistance allowed, expressed as a length of straight pipe (i.e. no elbows or bends) Trapped gulley The table below is based on copper tube. Pipes of an alternative material may be of different bore and resistance. Sizes and maximum lengths should be calculated using data prepared for the type of pipe being used. Resistance created by each elbow or bend G½" 15mm 22mm up to 9m 0.8m 28mm up to 18m 1.0m 35mm up to 27m 1.4m G¾" 22mm 28mm up to 9m 1.0m 35mm up to 18m 1.4m 42mm up to 27m 1.7m G1" 28mm 35mm up to 9m 1.4m 42mm up to 18m 1.7m 54mm up to 27m 2.3m 50mm 80mm 50mm Specifying the size of the cylinder The table on the following page highlights the common scenarios that may be encountered in a typical installation. 10 SC and TC Cylinder Guidance should always be sought from relevant British Standards before sizing a hot water cylinder and additional advice should also be obtained when approaching unusual applications such as high flow rate showers.
Typical installation sizing table SC series Hot water demand Bedrooms Indirect units Bedsit / 1 bed 60/90 1 standard bath or shower 2-3 bed 120 3-4 bed 150 1 standard bath 2-3 bed 120 3-4 bed 150 2-3 bed 150 1 bath and en-suite 3-4 bed 150 4-5 bed 180 Water supply The SC and TC cylinders have an optimum working pressure of 3bar regulated by the inlet control set. However, the performance of any unvented system is dependent on the water supply. The maximum possible water demand should be assessed, taking into consideration that both hot and cold services are supplied simultaneously from the mains. The water supply should be checked to ensure it can meet these requirements. If necessary, consult the local water company regarding the likely pressure and flow rate availability. Hot water demand Bedrooms Indirect units 2 standard baths 3 bathrooms 2-3 bed 180 3-4 bed 180 4-5 bed 210 2-3 bed 250 3-4 bed 250 4-5 bed 300 Please note: Sizing a TC series cylinder with a solar installation is more complex and installation dependent. Please refer to our website or contact Worcester's design team for more detail. If measuring the water pressure, note that a high static (no flow) mains pressure is no guarantee of good flow availability. In a domestic installation, 1.5bar working pressure and approximately 15/20 litres/min. should be regarded as the minimum. Consideration should be given to upgrading existing ½" (15mm) cold mains pipework to a larger size, if the recommended minimum working pressure/flow rate is not being achieved. Maximum pressure is 5.5bar. Connections SC Cylinder connections TC Cylinder connections T1 TDS WW WW HP FK 230V AC HP TWM SV1 MAG ICS SV2 GSP SP SWC 5 230V AC M TB SF SV1 MAG ICS SV2 M SF E SC single coil cylinder RV DM RE M T 2 Twin coil cylinder E RV DM RE RV KW KW DM Pressure reducing valve (G3 kit supplied) E Drain valve FK Solar collector (optional accessory) GSP Greenskies solar package (optional accessory) HP Circulation pump (heating circuit/cylinder heating) ICS Inlet control set KW Cold water inlet MAG Expansion vessel (G3 kit supplied) RE Isolating valve RV Non-return valve SF Cylinder temperature sensor secondary heat source ( TC only) SP Solar circuit pump (optional accessory) SV1 Temperature and Pressure relief valve SV2 Expansion relief valve (G3 kit supplied) SWC Terminal box TB Solar system high limit thermostat (G3 kit supplied) T1 Temperature sensor, solar collector (optional accessory) T2 Cylinder temperature sensor solar TDS Solar controller (optional accessory) TWM Thermostatic DHW mixer (optional accessory) WW DHW connection The Worcester SC cylinder is designed to be installed with any gas- or oil-fired boiler. It features 1 coil and a G3 compliant Inlet Control Group. The Worcester TC cylinder is designed to be installed in conjunction with the Greenskies solar package. The lower coil is connected to the Greenskies solar system and controls as per the Greenskies instructions. The solar sensor supplied as part of the Greenskies collectors inserts into the lowest pocket. The upper coil is connected to the secondary appliance, which will heat the cylinder if insufficient energy is available from the lower coil. Either of the coil connections may be utilised as the flow or return on a SC or TC cylinder. 11
Flexible system integration 2-port motorised valve (S-plan) systems The series of unvented cylinders are compatible with any thermostatically controlled gas- or oil-fired boiler, meaning they are a viable addition to any existing or brand new system installation. They are supplied with a 230V dual thermostat and a 230V 2-port motorised valve to allow easy integration with any 230V proprietary control system. A typical system layout and wiring schematic for a 2-port motorised valve (S-plan) system can be seen on page 13. A Worcester digital style control completes this flexible system solution. A wide variety of controls are available, each offering different levels of specification, from a simple twin channel programmer to wireless room thermostats with hot water timing capability. The FX Controls series provides system integration with Greenskies solar systems and increased system energy efficiency. Please note Worcester 'mechanical' controls are not compatible with Greenstar system boilers. Optional Internal Diverter Valve Kit systems Worcester Greenstar gas-fired system boilers offer the opportunity of a plug and play diverter valve solution to enable a quick and easy installation and further system integration. At the heart of this installation is either a Greenstar i System or Greenstar CDi Classic System boiler which can be selected dependent upon the individual heat requirements of the installation. The optional Internal Diverter Valve Kit includes all the necessary fittings to provide dedicated domestic hot water cylinder flow and return connections* in addition to the standard central heating flow and return. Please note that using the Internal Diverter Valve Kit in place of a standard 2-port motorised valve (S-plan) system will affect the pipework connections between the boiler and cylinder location and this must be considered, particularly in replacement installations. To simplify your system solution, the optional Internal Diverter Valve Kit must be specified. This simply plugs into the hydraulic block of the system boiler, removing the need to install the 2-port motorised valve supplied with the cylinder. Compliance with Building Regulation G3 is assured by installing the 230V dual thermostat in an upper pocket of the cylinder, using the high limit thermostat only to isolate the mains supply to the gas-fired system boiler in the event of the cylinder reaching 85ºC. A benefit of selecting Worcester Internal Diverter Valve Kits and Controls is that they are covered by a guarantee period equal to the Worcester gas-fired system boiler installed. Integrated system solution checklist Greenstar i System or Greenstar CDi Classic System boiler 7 712 331 893 Greenstar 30CDi Classic System 7 716 130 143 Greenstar 12i System 7 716 130 168 Greenstar 15i System 7 716 130 170 Greenstar 18i System 7 716 130 144 Greenstar 24i System Worcester digital controls 7 716 192 065 FR10 Intelligent Room Thermostat 7 716 192 066 FR110 Programmable Room Thermostat 7 716 192 067 FW100 Weather Compensation Controller 7 716 192 038 DT20 Twin Channel Digital Programmer 7 716 192 052 DT10RF Digistat 7 716 192 053 DT10RF Optimiser 7 716 192 054 DT20RF Digital RF Thermostat with Twin Channel Programmer Optional Internal Diverter Valve Kit 7 716 192 566 12kW i System diverter valve kit 7 716 192 567 15kW i System diverter valve kit 7 716 192 568 18kW i System diverter valve kit 7 716 192 409 24kW i System diverter valve kit 7 719 002 746 30kW CDi Classic System diverter valve kit The target domestic hot water temperature is set using the control on the system boiler's fascia and accurate temperature measurement is provided by the domestic hot water cylinder sensor supplied as part of the optional Internal Diverter Valve Kit. * The flow arrangement requirement will vary depending on the Greenstar system boiler that is installed. Please see page 15 for further details. 12
S-plan system layout S-plan wiring schematic Boiler Fused supply 3A Dual thermostat Wiring centre Programmer Valve M M Valve Room thermostat Boiler fascia connections Boiler permanent live Switched live demand Earth Neutral Live supply Room thermostat N Dual thermostat L N E 4 5 6 7 8 9 10 C N E M Heating zone valve L Flow Return L N E L N E CH ON HW ON N E M L Auto bypass N L Programmer Cylinder zone valve Internal diverter valve system layout Internal diverter valve wiring schematic Dual thermostat Cylinder sensor Boiler permanent live Boiler fascia connections Cylinder sensor Switched live demand Earth Neutral Live supply Boiler Fused supply Room thermostat 3A Cylinder NTC sensor Flow Return L N E 230V Mains voltage double pole fused spur The diagrams above highlight the dramatic reduction in wiring and plumbing that can be achieved when a Worcester cylinder is specified with a Worcester system boiler and optional diverter valve kit. 13
System solutions from Worcester Greenskies Lifestyle Solar Thermal Panels TC Twin Coil Cylinder SC Single Coil Cylinder Greenstar Oil-fired Condensing Boiler Greenstar Gas-fired Condensing Boiler Greenfloor Heating The cylinder series provides the perfect compliment to our range of high efficiency gas- and oil-fired system and regular boilers, as well as our Greenskies solar thermal and Greenfloor underfloor heating. Greenstar gas-fired boilers Our Greenstar gas-fired boilers offer market-leading condensing boiler technology, delivering highly efficient heating and excellent hot water comfort. Greenstar oil-fired boilers For homes that are not connected to gas Worcester offers the Greenstar range of high efficiency boilers. Our Heatslave, Camray and Danesmoor series all offer excellent hot water comfort and efficient heating. Greenskies solar thermal panels Complimenting our TC cylinders and our Greenstar regular and system boilers, the Greenskies range of solar panels offers an excellent way to take advantage of an abundant and sustainable energy source. 14 Greenfloor heating Our Greenfloor heating has been specifically designed to transform the heating comfort within a property, allowing users to benefit from maximum warmth from lower boiler temperatures.
Typical integrated system solution layouts featuring a Cylinder In addition to the layouts shown on page 13, the following systems are also possible with Worcester products. Gas or oil S plan with SC Cylinder Gas or oil S plan with SC Cylinder and underfloor heating SC Cylinder SC Cylinder Gas- or oil-fired boiler Gas- or oil-fired boiler Flow Return Flow Return Greenfloor heating Gas or oil S plan with TC Cylinder and solar Gas or oil S plan with TC Cylinder, solar and underfloor heating Greenskies Lifestyle collector Greenskies Lifestyle collector TC Cylinder TC Cylinder AGS5 AGS5 Gas- or oil-fired boiler Gas- or oil-fired boiler Flow Return Flow Return Greenfloor heating Gas internal diverter valve with SC Cylinder Gas internal diverter valve with TC Cylinder, solar and underfloor heating Greenskies Lifestyle collector SC Cylinder TC Cylinder AGS5 Gas-fired boiler Gas-fired boiler * Return * Flow Return Flow Greenfloor heating * The Greenstar i System optional Internal Diverter Valve Kit only provides an additional domestic hot water cylinder return connection. The required domestic hot water cylinder flow must be teed off the common flow pipe. Contact Technical Support on 0844 892 3366 for further system design and specification advice. 15
The very best training programmes from Worcester Worcester has always placed great emphasis on technical Mobile training support and training for installers and service engineers. To complement our training venues across the country, Advances in heating technology, including the increasing use we can also bring training to you. of renewables, make the need for training greater than ever. We have mobile vehicles fully equipped with operational To ensure the highest levels of competence and expertise Greenstar gas-fired boilers, dry strip-down models and even in the installation of all Worcester products, we run a Greensource air to air heat pump, ensuring that quality intensive training courses for installers, commissioning training in a comfortable environment can be achieved on engineers and operatives involved with servicing and your doorstep! fault finding. If it s oil training you require, our 7.5 tonne mobile oil Courses available vehicle is available throughout the country for hands-on Our training facilities offer a number of courses suitable product training and OFTEC assessments. for the installer and commissioning engineers, and more in-depth courses for the servicing and fault finding engineers. Distance learning/web based learning Worcester has produced a selection of Distance Learning Training centres throughout the UK CD ROMs/DVDs which are packed with information. To enable us to meet the growing demand for training we Call 0844 892 9800 for your copies, or visit have invested in additional facilities at the award-winning www.worcester-bosch.co.uk for information training academy at our Worcester headquarters. In addition on Web Based Learning. to the original academy there is now a new 400m2 unit, 25% of which is devoted to an open-plan domestic training area Get on course for a more profitable future now. with life-size single-storey brick buildings. These feature working Greenskies solar thermal systems which enable installers to get up onto the roof of the building to get more realistic training. There are bays full of all Greenstar gasfired appliances, so installers can really get to grips with Elgin the importance of system design. The additional space also contains dedicated training areas for our renewable and future products. The training centre also runs certified Dundee domestic and commercial ACS training and assessment. Johnstone Borders Further academies are located at West Thurrock in Essex, Wakefield and Clay Cross in Derbyshire, all offering our Durham full suite of courses. Please phone 01905 752526 for more Belfast information about a course near you. Each course is run by specialist trainers and is superbly equipped to deliver a combination of classroom theory and practical hands-on Burnley Wakefield W Dublin Clay Cross experience that s second to none. Wrexham Worcester College-linked Learning As well as offering training at our own centres, Worcester Tredegar has established close partnerships with many colleges West Thurrock Wiltshire around the UK, equipping them with our latest products. Call us on 01905 752526 to find out when we will be Cambridge Camborne running the course of your choice at a college in your area. Call now for more information 01905 752526 16
Solar product courses With Worcester s growing product portfolio and an increase in homeowner awareness of renewables, it is now more essential than ever that installers and specifiers have knowledge of such technologies. At Worcester s academies, we allow customers to gain hands-on experience with our entire range of solar products, including working on a simulated roof at height with Greenskies solar thermal panels and installation kits. The advanced solar course covers our range of controls in more detail and looks at swimming pool sizing and East/West splits. It is designed for installers already experienced with installing solar systems. Solar courses Greenskies solar hot water systems. Greenskies advanced solar (covers solar controls and pump stations in more detail). Renewable courses Renewable range overview. Solar Advanced Solar Renewables Overview Duration 2 Days 1 Day 1 Day Cost 130 65 65 Training course covers Specification Installation Commissioning Servicing Maintenance Product overview System design Course locations Worcester Clay Cross Wakefield West Thurrock College Links* Mobile *Please contact Worcester Training for specific colleges To complement the above courses, Worcester also runs a Hot Water Systems and Safety course and IDHEE domestic heating design course. For more information turn to page 18. 17
Additional product and industry training courses The diversity of products in today s heating industry gives you the opportunity to expand your expertise, whilst offering more choice to your customers. Worcester provides comprehensive training from all its academies on its entire range of technologies. We are here to provide you with training and assistance for all areas of your business, not just product training. Call us on 01905 752526 to order a full course training brochure or to book yourself onto a training course, alternatively, you can visit www.worcester-bosch.co.uk/training Gas-fired condensing boiler courses Greenstar CDi Classic gas-fired condensing combi boilers. Greenstar CDi Compact gas-fired condensing combi boilers. Greenstar Si & i Junior gas-fired condensing combi boilers. Greenstar system & regular gas-fired condensing boilers (covers Greenstar Ri, Greenstar CDi Classic Regular, Greenstar FS CDi Regular, Greenstar 30CDi Classic System and Greenstar i System boilers). Greenstar Highflow CDi & FS CDi regular floor standing gas-fired condensing combi and regular boilers. Oil-fired product courses Greenstar oil-fired products. Oil advanced fault finding. OFTEC 101, 105e and 600a. Accessories training courses Greenfloor heating. Worcester controls. Commercial product courses Greenspring CWi47 water heater. GB162 overview. GB162 domestic. GB162 commercial. Commercial ACS training and assessment CODNCO1. Industry focused courses BPEC underfloor heating installation. Hot water systems & safety. Chemical water treatment. Construction skills F-Gas training/ assessment certification. IDHEE domestic heating design. Domestic ACS training and assessment reassessment. CCN1 + 3 appliances. MCS Made Easy. 18
A complete after-sales service As part of the worldwide Bosch Group, Worcester strives to maintain the highest possible standards of after-sales care. In addition to the no-nonsense parts and labour guarantee applicable to all Worcester products, you and your customers have the assurance that every Worcester product is manufactured to both the appropriate British and European standards. Worcester Contact Centre Should you require support, our award winning Contact Centre team, based at our head office in Worcester, are ready to take your calls. Whatever your query our contact centre operators along with our nationwide team of engineers are ready to help you. Tel: 0844 892 9900 All the technical advice you need Spares Genuine replacement parts for all supported Worcester products are readily available from stock, or on a next day delivery basis. Visit our website at www.worcester-bosch.co.uk/spares to find your local stockist. Customer Technical Support The Worcester Technical Helpline is a dedicated phone line committed to providing a comprehensive service to complement the brand name and quality of our products. Our experienced team of technical experts provides answers to queries of a technical nature across the entire Worcester range. Opening times Monday Friday: 7.00am 8.00pm Saturday: 8.00am 5.00pm Sunday: 9.00am 12 noon Bank Holidays: 8.00am 4.30pm Worcester also has a pre-sales department, which provides assistance in selecting a heating system to suit a particular application, along with full guidance on installation. For more information please contact the Technical Helpline or alternatively visit our website where literature can be downloaded at www.worcester-bosch.co.uk. Technical Tel: 0844 892 3366 Fax: 01905 752 741 technical.enquiries@uk.bosch.com Opening times Monday Friday: 7.00am 8.00pm Saturday: 8.30am 4.00pm Bank Holidays: 8.00am 4.30pm 19
TM PAPERS MADE WITH 100% CHLORINE FREE BLEACHED PULP Useful numbers Customer Service Sales Tel: 01905 752640 Fax: 01905 456445 Engineer Appointments Email: appointment.worcester@uk.bosch.com or telephone 0844 892 3000 Spare Parts Tel: 01905 752576 Fax: 01905 754620 Enquiries Email: service.mailbox@uk.bosch.com or telephone 0844 892 3000 Technical Helpline (Pre & Post Sales) Tel: 0844 892 3366 Fax: 01905 752741 technical.enquiries@uk.bosch.com Guarantee Registration To register your Worcester guarantee, please visit our website or telephone 0844 892 2552 Renewables Technical Helpline Email: renewable.energy@uk.bosch.com or telephone 0844 892 4010 Training Tel: 01905 752526 Fax: 01905 752535 Literature Email: literature@uk.bosch.com or download instantly from our website or telephone 0844 892 9800 Calls to the listed 0844 numbers are charged at up to 3 pence per minute from BT land lines. Calls from mobiles and some other networks may vary. Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes. www.worcester-bosch.co.uk In partnership with Worcester, Bosch Group is a brand name of Bosch Thermotechnology Ltd. This leaflet is accurate at the date of printing, but may be superseded and should be disregarded if specification and/or appearances are changed in the interest of continued improvement. The statutory rights of the consumer are not affected. Part No. 8 716 116 617 A 01/13 BBT2930 Worcester, Bosch Group, Cotswold Way, Warndon, Worcester, WR4 9SW 20