Standards: Issues and Challenges Dave Wilson CFM Steve Maslin RIBA NRAC Director
Do we need Standards in FM? Facilities Management is: a management discipline relatively young and immature industry It is NOT: universally understood in terms of scope outsourcing Standards about buildings and equipment are NOT about FM (or are at best tangential)
Management standards which apply: PAS 55 Optimized Management of Physical Assets ISO 55001 Asset Management ISO 9001 Quality Management ISO14001 Environmental Management ISO 11000 Collaborative Business Relationships pren37500 Guidance on Outsourcing
The FM set: BS EN 15221-1 Terms and definitions BS EN 15221-2 Guidance on how to prepare FM agreements BS EN 15221-3 Guidance how to achieve/ensure quality in FM BS EN 15221-4 Classification and Structures BS EN 15221-5 Guidance on the development of processes BS EN 15221-6 Area and Space Measure BS EN 15221-7 Guidance on Benchmarking BS 8536 Facility management briefing: Code of practice BS 8572 Procurement of facility-related services BS 8587: 2012 Guide to facility information management BS 8210: 2012 Guide to facilities maintenance management BS 8544 Planned Preventative Maintenance ACOP / FSG 20 plus
Sales to July 2013:
But: no sales in Germany France Sweden Austria Belgium
Is there a problem? Are occupiers specifying the FM Standards? Are service providers meeting them? Does anyone really want FM Standards? If not, then why are we developing more?
Some FM standards:
How many of these do you know? BS 1192 Construction drawing practice. BS 1710 Specification for identification of pipelines and services BS 18004 Guide to achieving effective occupational health and safety performance BS 1876 Specification for automatic flushing cisterns for urinals BS 25999 Business continuity management. BS 3044 Guide to ergonomics principles in the design and selection of office furniture BS 4428 Code of practice for general landscape operations (excluding hard surfaces) BS 4737 COP for Intruder alarm systems in buildings. BS 4884 Technical manuals. Spec. for presentation of essential information & contents BS 4899 Guide to the users requirements for technical manuals BS 5266 Emergency lighting BS 5306 Fire extinguishing installations and equipment on premises. BS 5357 Code of practice for installation and application of security glazing BS EN 1560 Energy performance of buildings Overall energy use / definition of ratings
How many of these do you know? BS EN 527 Office Work tables and desks. Dimensions, safety requirements, Testing BS EN 54 Fire detection and fire alarm systems BS EN 60598 Luminaires. BS EN 62305 Protection against lightning. BS EN 671 Fixed fire fighting systems - Hose systems. BS EN 694 Fire-fighting hoses - Semi-rigid hoses for fixed systems BS EN 795 Protection against falls from height. Anchor devices. Requirements and testing BS EN 81 Safety rules for the construction and installation of lifts. BS EN 8522 Furniture removal activities - Commercial moving services BS EN ISO 11064 Ergonomic design of control centres BS EN ISO 17624 Guidelines for noise control in offices by means of acoustical screens BS EN ISO 22000 Food safety - Requirements for any organization in the food chain BS EN ISO 9241 Ergonomic requirements for work with visual display terminals (VDTs). BS ISO 15686 Buildings and constructed assets - Service life planning. PD 156865 Standardized method of life cycle costing for construction procurement BS ISO 15686 Buildings and constructed assets - Service life planning - Life cycle costing PD CEN/TR 15628 Maintenance - Qualification of Maintenance personnel
How many of these do you know? BS 5499 Safety signs, including fire safety signs. Code of practice etc BS 5588 Fire precautions in the design, construction and use of buildings. BS 56555 Lifts and service lifts. BS 5839 Fire detection and alarm systems. COP for design, installation and servicing BS 6037 COP for the planning, design, installation and use of permanently installed access equipment BS 6150 Painting of buildings - Code of practice BS 6173 Specification for installation and maintenance of gas-fired catering appliances BS 6180 Barriers in and about buildings - Code of practice BS 6262 Glazing for buildings - Codes of practice BS 6396 Electrical systems in office furniture and office screens - Specification BS 6440 Sanitary installations. Code of practice BS 7036 Code of practice for safety at powered doors for pedestrian use. BS 7042 Specification for high security intruder alarm systems in buildings BS 7255 Code of practice for safe working on lifts BS 7370 Grounds maintenance (various).
How many of these do you know? BS 7499 Static site guarding and mobile patrol services - Code of practice BS 7543 Guide to durability of buildings and building elements, products etc. BS 7592 Sampling for Legionella bacteria in water systems - Code of practice BS 7671 Requirements for electrical installations. IEE Wiring Regulations. 17 th edition BS 7858 Security screening of individuals employed in a security environment - COP BS 7883 COP for design, selection, installation, use & maintenance of anchor devices conforming to BS EN 795 BS 7958 Closed circuit television (CCTV) - management and operation. Code of practice BS 7984 Key holding and response services - Code of practice BS 8206 Lighting for buildings. Code of practice for day lighting BS 8207 Code of practice for energy efficiency in buildings BS 8210 Guide to building maintenance management BS 8213 Windows, doors and rooflights. Design for safety in use and during cleaning BS 8220 Guide for security of buildings against crime. BS 8221 Code of practice for cleaning and surface repair of buildings
How many of these do you know? BS EN 12056 Gravity drainage systems inside buildings. BS EN 12097 Ventilation for buildings - ductwork BS EN 12170 Heating systems in buildings BS EN 12354 Building acoustics - Estimation of acoustic performance of buildings BS EN 12464 Light and lighting - Lighting of work places. BS EN 12599 Ventilation for buildings - Test procedures BS EN 12845 Fixed fire fighting systems - Automatic sprinkler design, installation and maintenance BS EN 13269 Maintenance - Guidance on preparation of maintenance contracts BS EN 1335 Office work chair. Determination of dimensions & Safety requirements BS EN 13460 Maintenance - Documents for maintenance BS EN 13549 Cleaning services - Basic requirements for quality measuring systems BS EN 13565 Fixed fire fighting systems - foam systems. Design, construction and maintenance BS EN 13761 Office furniture - Visitors chairs
How many of these do you know? BS EN 14336 Heating systems - Installation and commissioning of water based heating BS EN 14604 Smoke alarm devices BS EN 15004 Fixed fire fighting systems - gas extinguishing systems. Design, installation and maintenance BS EN 15193 Energy performance of buildings - energy requirements for lighting BS EN 15217 Energy performance of buildings - Methods for expressing energy performance and certification BS EN 15459 Energy performance of buildings - Economic evaluation procedure for energy systems in buildings BS EN 1838 Lighting applications. Emergency lighting BS EN 1869 Fire blankets BS EN 1886 Ventilation for buildings - Air handling units - Mechanical performance BS EN 31010 Risk management - risk assessment techniques BS EN 340 Protective clothing - General requirements
How many of these do you know? BS 8300 Design of buildings and their approaches to meet the needs of disabled people BS 8418 Installation and remote monitoring of detector activated CCTV systems - COP BS 8437 COP for selection, use and maintenance of personal fall protection systems BS 8501 Graphical symbols and signs - Public information symbols BS 8549 Security consultancy - Code of practice BS 9251 Sprinkler systems for residential and domestic occupancies - Code of practice BS 9990 Code of practice for non-automatic fire-fighting systems in buildings BS 9999 Code of practice for fire safety in the design, management and use of buildings
How many of these do you know? BS EN 354 Personal protective equipment against falls from a height. Lanyards BS EN 355 Personal protective equipment against falls from a height. Energy absorbers BS EN 358 Personal equipment for work positioning and prevention of falls from a height - positioning systems BS EN 361 Personal protective equipment against falls from a height. Full body harnesses BS EN 362 Personal protective equipment against falls from a height. Connectors BS EN 363 Personal protective equipment against falls from a height. Fall arrest systems BS EN 364 Personal protective equipment against falls from a height. Test methods BS EN 365 Personal protective equipment against falls from a height. General requirements for instructions for use BS EN 50131 Alarm systems - Intrusion and hold-up systems. BS EN 50133 Alarm systems - Access control systems for use in security applications. BS EN 50172 Emergency escape lighting systems
Some confusing things happen BS 5864:2004 Waste management in buildings - Code of practice BS 5906:2005 Waste management in buildings. Code of practice
So If we want to create more Standards we need to have a very good reason
If there were no Standards:
We need to move FM from this..
To this
Seeing the wood for trees? building user design
Lots to Digest? Yes. and yet no! building user design
Engage = talk, talk, talk it s not what you know its who you know! building user design
Standards = currency of engagement who you know know what you want to know! building user design
Why? design for operability and users building user design
Because: Gold Standard Design Solution? design solution? management onus or Gold Standard Management! building user design
Problem:!? User Focused Consultancy HR & FM Team & Stakeholders User Focused Advice Design Team Construction Team Estates Team Operational Management Responsibility building user design
Why did I get involved? BS 8536 Facility management briefing Engage BS 8587 Guide to facility information management BS 8572 Procurement of facility-related services To Operate building user design
Otherwise who gets it in the neck? building user design
Why listen to me? speaking as an architect: insist project teams listen to you and your stakeholders building user design
and inspire for the benefit of users and sustainability = added value building user design
Thanks for listening Contact : dave.wilson@effectivefacilities.com stevemaslin@talktalk.net building user design
My Road to Damascus
But why in FM? Established body of experience Global growth of industry and discipline Need to stop re-inventing the wheel Need to focus on Value Add, not routine Need to cut operational procurement costs Free up management to create and inspire
What do Facility Managers need? Structure to the industry / profession / discipline Commonality on basic activities Common standards from the supply chain Perhaps Guidance for: Checklists and processes Specifications Contracts Pricing models Performance measurement Procurement techniques What would YOU add?
How do we address that? Focus on what Occupiers and Service Providers need = Improved engagement To create Standards that are: Useable Used Continual development