Our services Because sometimes you need a helping hand 60 www.ikea.in/services
Discover all the IKEA services you can use to make your life a litte bit easier. All prices quoted are inclusive of GST. Just talk to a co-worker in the store, or give us a call on toll free number 1800 4194 532 Visit www.ikea.in/services Delivery service... 04 Assembly service... 06 Kitchen planning service... 08 Measuring service... 09 Installation service... 10 Business services... 12 Home furnishing consulting... 14 60 Return policy... 15 02 03
Delivery service We deliver all your IKEA purchases (except plants, food and fragile products) to your home or workplace. We don t just stop at your front door either, we ll take your purchases to whatever room you like. Where required, we will also pick the products from the store. Your order will be delivered within 2 days if you live in our store delivery area, and 2 to 7 days if within shaded PIN codes on the next page. Just talk to a co-worker at any sales desk, the service point in the self-serve area, or the transport desk after the checkouts. Delivery Zone and store delivery areas Our store delivery area includes the following PIN codes: 900 900 + 500 outside the store delivery area 500001 500002 500003 500004 500005 500006 500007 500008 500009 500010 500011 500012 500013 500014 500015 500016 500017 500018 500019 500020 500022 500023 500024 500025 500026 500027 500028 500029 500030 500031 500032 500033 500034 500035 500036 500037 500038 500039 500040 500041 500042 500043 500044 500045 500046 500047 500048 500049 500050 500051 500052 500053 500054 500055 500056 500057 500058 500059 500060 500061 500062 500063 500064 500065 500067 500068 500070 500071 500072 500073 500074 500076 500077 500078 500079 500080 500081 500082 500083 500084 500085 500087 500088 500089 500090 500091 500092 500093 500094 500095 500096 500097 500098 500100 501301 501505 501510 502032 502324 Hyderabad Delivery price for Kitchens 1,400. Kitchens delivered within 2 to 30 days For deliveries to addresses outside this area, just talk to a co-worker in the transport desk after the check-outs or visit www.ikea.in/services 04 05
Assembly service Our products are designed to be easy to assemble, so you can do it yourself. But if you prefer, our assembly service will be happy to build your IKEA furniture for you in your home or workplace. You can book the service for anything from a single piece of furniture to an entire wardrobe system. The service also includes the installation of bathroom, lighting and window solutions too, and you get a 1-year guarantee on workmanship. We ll even take the packaging away too and dispose of it in an environmentally friendly way. Assembly charges will depend on the total cost of products to be assembled as per the following: Total product value* Assembly cost Up to 5,000 300 5,001-15,000 700 15,001-30,000 1,500 30,001-50,000 3,000 50,001-100,000 4,500 Over 100,000 8% of total product value Just talk to a co-worker at any sales desk, the service point in self-serve, or visit www.ikea.in/services 06 07
Kitchen planning service Measuring service Our kitchen planning specialists help you plan your perfect kitchen free of charge in the store - they ll even visit your home or workplace for a small fee. Or you can always try our kitchen planning tools online at www.ikea.in/kitchen-planner 3 hours kitchen planning and measuring in your home with our specialists costs 3,000. However, we will reimburse 100% of the planning cost via an IKEA gift card, if you buy an IKEA kitchen for a total value over 100,000 within a year. Just talk to a co-worker in the kitchen department in the store, or you can book a planning appointment at www.ikea.in/services We arrange for one of our experienced professionals to visit your home or workplace, so you get the exact measurements you need to plan your new kitchen, living room, bedroom or bathroom. Our measuring service costs 1,000 per room. However, we will reimburse 100% of the measuring cost via an IKEA gift card, on purchase of value over 50,000 within a year. Just talk to a co-worker in the kitchen or bathroom department in the store, or you can book a measurement appointment at www.ikea.in/services 08 09
Installation service Before installation, we ll visit your home or workplace to make sure the order and measurements are correct. Then we ll install your new kitchen or bathroom, and coordinate the job from start to finish. You get a completely functional kitchen or bathroom with a 3-year guarantee on workmanship. Just talk to a co-worker in the kitchen or bathroom department in the store or book our installation service at www.ikea.in/services Kitchen installation prices Small kitchen (up to 7 cabinets) 15,000 Medium kitchen (8-12 cabinets) 25,000 Large kitchen (13-17 cabinets) 35,000 Extra large kitchen (over 18 cabinets) 45,000 * Includes installation of all IKEA purchased kitchen furniture and appliances including sinks, hobs, hoods, fridges and dishwasher. * Measuring and installation of custom-made IKEA worktop is charged at an extra 12,500 Bathroom installation prices Total product sales price * Cost Up to 5,000 300 5,001-15,000 700 15,001-30,000 1,500 30,001-50,000 3,000 50,001-100,000 4,500 Over 100,000 8% of product sales price * Includes the assembly of bathroom & non-bathroom products and basic plumbing of bathroom products. 10 11
IKEA BUSINESS member services/benefits Interior Planning service As an IKEA BUSINESS member, you ll get access to our Interior Planning service, with specialised co-workers selecting the exact IKEA products to fit your business needs, style and budget. We ll help you create the perfect workspace, and give you a detailed presentation including a plan, product information and formal quotation. The planning session with us in the store takes approximately 90 minutes. Interior Planning service is charged at 5,000 per room, max area per room is 2,000 ft 2 (186 m 2 ). This fee is fully refunded via an IKEA gift card, on purchase of value over 100,000, within 6 months of planning service date. Measuring service There s a measuring service for IKEA BUSINESS members who do not have an accurate floorplan, or who require a more detailed survey of the space to be planned. Our co-workers visit your site and take detailed measurements and photos to help create the perfect solution for your workspace. We measure the dimensions of the space, check the location and size of windows, doors, outlets, utilities, and obstructions. We also confirm access to the area for delivery and installation. This service costs 1,000 per layout, max 2,000 ft 2 (186 m 2 ) each. Fully refunded via an IKEA gift card, on purchase of value 50,000. Billed statement account card Qualified member businesses get access to billed payments, allowing you to make purchases and finalize payment via bank transfer up to 30 days later, at no extra cost. * Application required. Terms and conditions apply, subject to background check and credit approval. Workshops and events Get exclusive invites and access to workshops and events designed with businesses in mind. 90 days return policy Exclusively for our loyalty members. See page 15 for details. Just talk to a sales co-worker in the IKEA BUSINESS area in the store or visit our website at www.ikea.in/business IKEA Restaurant special offers Get special discounts on selected menu items at the IKEA Restaurant. Newsletter and updates Get the latest updates on inspirational interiors, new products, special offers, events and more in our member newsletter. 12 13
60 Home furnishing consulting It s OK to change your mind Sit down with our home furnishing specialist in the store and create an inspiring interior for any room in your home. We ll give you helpful tips and ideas to make your life at home even better. You get a basic floor plan, collage and a detailed item list to make purchasing easy, just book a meeting with us and we ll do the rest. The price for this home furnishing service is 2,000 per room. For IKEA FAMILY members, this fee is fully refundable via an IKEA gift card, on purchase of value 50,000, within six months. Just talk to a co-worker at the IKEA BUSINESS area in the store or visit www.ikea.in/services You have 60 days to return your purchase, 90 days if you are an IKEA FAMILY or IKEA BUSINESS member. Keep your receipt safe to make returns easier. About our Return Policy The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store in India. Your right to cancel It s important to us that you are happy with your IKEA purchase, so if you are not totally satisfied you can return your purchase within 60 days (90 days for IKEA FAMILY and IKEA BUSINESS members). You get a full refund by the same method as your original payment. Simply return the products in new and unused condition with proof of purchse and, if possible, with the original packaging. If proof of purchase is unavailable, we will refund the lowest selling price within the last 6 months for that product. You can return any product, as long as it s in resaleable condition, except custom-made worktops, food items, installed white goods and plants. We will accept ASIS items within 7 days of purchase for returns. Refunding your money We will give you a full refund by the same method as your original payment or offer you a refund card. Your consumer rights This return policy is in addition to your statutory rights. Your local IKEA store reserves the right to refuse a refund. Or offer an exchange or IKEA refund card only, if the return criteria are not met. For more information contact toll free number 1800 4194 532. For more information, visit www.ikea.in/termsandconditions 14 15
www.ikea.in/services