London s premier short let management service FOR BUSINESS PARTNERS
A few words from: Maxim Leufroy-Murat CEO City Relay Welcome to City Relay! It all began back in 2015 when I started to help friends with the check-in of their properties whilst they were away. They trusted me enough to give me their keys and take care of their homes. City Relay was created with two main goals: To free homeowners from the hassle of short-letting their homes and to deliver the best vacation rental experience in London. Today we manage over 300 properties and our team of 50+ experts is spread across our Portobello Road headquarters, our Earl s Court reception desk and our Kensal Green warehouse. The secret of our success? We are based and operate only in London, which enables us to provide a tailored high-quality service in the most efficient manner. Our objective is to open more reception desks across London in order to offer both guests and hosts the best experience possible and to become the most efficient and professional Airbnb management company in London. City Relay was built on trust, which is the reason why we keep all of our operations in-house. We know and trust everyone who goes into your home.
What we do 5-Star Housekeeping Hotel-trained in-house cleaning team taking care of the housekeeping and replenishment of amenities between each booking Reception Desk 5-star hospitality team managing check-ins, 24/7 guest support and holding the keys Hotel Quality Linen Supply of fresh linen for bedrooms, bathrooms and the kitchen Guest Relations Providing 24/7 support service and taking care of all the communications with your guests Marketing on 30+ Channels Improving your online visibility by advertising your property across 30+ channels Intelligent Pricing Achieving the best occupancy levels at the highest price by optimising pricing daily thanks to our internally developed software Listing Creation Professional photography and property listing optimization across all platforms Property Maintenance Fixing and maintaining your property by our vetted handymen Interior Design Design and refurbishment of your property by our in-house specialists
Pricing Check-in 5-Star Housekeeping Handyman 15 60 65 At our Reception Desk Studio Call out (inc 1/2 hr) 30 70 35 At the flat 50 At the flat from 8 PM One bedroom 90 Two bedrooms 120 Three bedrooms + 35 per extra bedroom Per additional 1/2 hour (materials are charged at a 25% markup) 20 Material sourcing fee Electrician, Plumbing + 15 130 Per sofa bed Call out (1 hour) Rates inclusive of VAT Rates inclusive of VAT *Prices on bank holiday may incur an extra fee Rates inclusive of VAT *Parking at the location will be charged varying to prices at location
5-Star Housekeeping Reception area cleaning services: Kitchen cleaning services: Dust all accessible surfaces Cleaning the floor entrance Doors & windows cleaning Light switches cleaning Floors cleaning & carpets vacuumed Carpets & rugs vacuumed Rubbish removal Cleaning stairs and railing Dish washing Kitchen furniture cleaning Dust all accessible surfaces Floor cleaning Rubbish removal Cleaning glass surfaces Doors & handles cleaning Light switches cleaning Bathroom cleaning services: Bedroom cleaning services: Stainless steel and glass surface polished Dust/wipe all reachable surfaces Floor cleaning Empty trash containers Toilet & Toilet lid cleaning Showers, baths and sinks cleaning Nuxe Toiletries provided Wood furnishings cleaning Doors frames & windows cleaning Dust all accessible surfaces Doors & handles cleaning Floors & carpets cleaning Light fittings and fixtures dusted Bed making & changing sheets What's included: Fresh linen for bedrooms 3 Joe's Tea 4 Cru Kafe capsules 1 Doisy Dam chocolate bar Instant coffee sachets (in case of absence of Nespresso machines) Sugar Liquid coffee creamer 2 Washing machine tablets 2 Dishwasher tablets Tea towels 1 The Company toiletry kit per bathroom (soap, shampoo, shower gel, conditioner and body lotion - 50ml each) 2-3 Ply toilet paper rolls, per bathroom/toilet 1 Kitchen paper roll TimeOut magazine 2 Bottles of water Welcome cards and other branded materials Additional cleaning services: Professional carpet cleaning Upholstery and curtain cleaning Window cleaning Deep clean of kitchen appliances Degreasing of Extractor Fan Entire property deep clean * an additional charge applies for the services above
Our Partners We partner with the best companies in order to provide to our hosts the highest quality amenities for their properties. We ensure that all the properties we manage combine the comfort of a home and the excellence of a hotel. We partner with Richard Haworth in order to provide each property with luxury bed linens. They are specialists in white hotel bedding with & a luxurious finish. Our toiletries are supplied by The Company. These high quality products made in the UK add a touch of luxury to your guests stay. This attention to details will impress your guests and result in repeat bookings. & We partner with Cru Kafe and Joe s Tea to provide your guests with the best coffee and tea available on the market. Cru Kafe carefully blends their beans before roasting and grinding them to perfection. Joe s Tea is brewed with 100% organic Ceylon loose tea leaves - for the most outstanding, pure and fresh flavour possible.
Key Facts Bed linen - 200 TC 115 GSM - 100% cotton Type Duvet cover double - Hem mouth Duvet cover king - Hem mouth Flat sheet double Flat sheet king Bag Size (cm) 215 x 235 243 x 255 230 x 290 280 x 290 53 x 86 Color with gold ID thread Bath linen - 600 GSM - 100% cotton Type Madison face cloth - Plain (600 GSM) Madison hand towel - Honey Comb woven header Madison bath towel - Honey Comb woven header Madison bath sheet - Honey Comb woven header Size (cm) 215 x 235 243 x 255 230 x 290 280 x 290 Color with gold ID thread
Contact Details +44 (0) 2 038 650 599 info@cityrelay.com Reception Desk Headquarters Warehouse 62 Kenway Road SW5 0RD London 233 Portobello Road W11 1LT London Westmoreland House NW10 6RE London