Design Innovation Engineering Personified

Design Innovation Engineering Personified

Introduction MIES Building Services has seen an incredible transformation over the last decade, it started out as a very modest business to now being one of the country s leading Mechanical & Electrical contractors. Throughout the journey the business has been consistent in its ability to innovate, delivering projects and maintenance contracts to exceptional standards. Employing some of the industry s premier talent in design, contracts management and on site engineers we have the facility to provide a high level service. This gives our clients the reassurance that once they place the order they will have experienced, motivated people working hard to ensure compliance is maintained at all times. 2 3

Why MIES Maintenance? Integrated solutions are key to our approach. That could be working in partnership with MIES Fire & Security to deliver a complete maintenance package or having a dedicated account manager, meaning one point of contact to ensure any queries are dealt with quickly and efficiently with the minimum input required from clients & site managers. We have heavily invested in developing a bespoke software package to provide a paperless and fully automated system that allows us to keep detailed information of each site and the maintenance requirements that is instantly available to all staff members and contract engineers. MIES Maintenance will also carry out all required remedial works with the same team of engineers that provide the essential maintenance. This will provide a much quicker turnaround of works and will not involve multiple departments or staff members and will drastically reduce the operating overheads of site managers dealing with any building services works. All our Maintenance Engineers are fully qualified Electricians or Plumbing & Heating Engineers and will have a good background knowledge of the site and the operating procedures in place. As part of our service we issue all site managers an annual programme of works which details all the maintenance works that are to be carried out and in what month they are required to ensure we maintain compliance. To go one step further we will provide a weekly programme to indicate the exact dates we intend to carry out works and implications this may have on the day to day running of a site. This will enable site managers to co-ordinate with staff to ensure minimum disturbance during the working day. Integrated solutions are key to our approach. 4 5

Apprenticeship scheme In addition to the many training courses offered to our staff members we also run a comprehensive apprenticeship scheme providing the opportunity for local people to gain a career within the building services industry. Working with New College Nottingham we have placed both Electrical and Mechanical apprentices. Giving the opportunity to gain valuable on-site experience is an essential part of the training scheme and by partnering with our experienced site staff they are equipped with all the essentials to achieve a successful career in the building services industry. Directly employed labour MIES have a wide range of directly employed operatives including M&E Site Foreman, Electricians, Plumbers, Heating Engineers, Testing Engineers, Labourers and Apprentices. All our operatives are fully up to date with the required qualifications including SMSTS, SSSTS, IPAF, PASMA, Emergency First Aid, First Aid at Work, Working at Heights, Safe Working, Asbestos Awareness Accreditations MIES are proud to be accredited to the following trade associations and regulatory bodies. All our affiliations are maintained yearly ensuring we are providing the highest calibre of Mechanical & Electrical services as well as being up to date with required Health & Safety policies and procedures. 6 7

Local Investment MIES understand the need to provide sustainable benefits to our local area and areas in which we work. We continually encourage investment within the local region, whether this be through engaging with local members of our supply chain or providing an apprenticeship scheme in conjunction with local colleges we understand the importance of sustainability. 96 RESOURCE HOUSE % of our directly employed labour is based within 40 miles of our Head Office KPI Monitoring All supply chain members are subjected to a strict KPI monitoring scheme that we regularly maintain through computerised software. By implementing this scheme it enables us to ensure the strict guidelines and performance targets are achieved by all associated with MIES Building Services. Our clients have come to expect a level of service from MIES, we ensure this is implemented throughout. 8 9

Electronic documentation Within recent years we have invested heavily in our electronic documentation ecosystem and we now run a bespoke system that handles all aspects of the maintenance procedure. All MIES Maintenance Engineers and contracts managers now carry ipad tablet computers which enables them to report all faults / findings, all correspondence is sent to admin staff within the office and account managers ensuring all parties are aware at all times of any potential issues and faults. All routine documentation is issued within 48 hours after being verified and signed by our in-house NICEIC and Gas Safe qualifying supervisors. 48 Our electronic system allows us to issue documentation within 48 hours. 10 11

In 2016 MIES carried out 15,000 electrical tests on Center Parcs villas. MIES only received one guest complaint which was swiftly rectified the same day. Staff Satisfaction MIES understand that the number one priority for our relationship with a client is the satisfaction of the staff members we communicate with on a day to day basis. We pride ourselves on our impeccable reputation with our existing clients and aim to carry that through into relationships with new clients. A perfect example of this is through our Center Parcs contract. To put it into numbers during the last year we have carried out electrical tests on approx. 3000 villas, on 5 separate occasions giving a total of 15,000 visits. Throughout 2016 we only received one guest complaint that was swiftly rectified the same day. 12 13

Services Electrical Essential Maintenance Electrical Compliance Maintenance Quarterly RCD functional testing with Timed Test once every year Annual Visual Inspections Periodic Inspections Electrical circuit testing in line with BS7671 17th edition wiring regulations. Visual inspections & RCD testing incorporated during periodic inspection. Emergency Lighting Testing Monthly functional test (x10 months) 1 hour discharge test (month 6) 3 hour full drain test (month 12) All carried out in line with BS5266-1:2016 PAT Testing Test & certification of portable appliances Gas Appliance Maintenance Annual servicing & functional testing of all gas boilers, water heaters etc. Including all certification Mechanical Essential Maintenance Air Conditioning Servicing of all A/C equipment including replacing / changing filters and certification. Fire & Security Essential Maintenance Heating System Maintenance Annual servicing & extracting samples from the heating system to be analysed for high levels of contamination Flushing & dosing of the heating system (if required) Heating system balancing (if required) Checking and maintaining gas levels. Legionella Risk Assessment Acquiring water samples to be analysed. Investigate condition of water storage. Identify potential risks e.g. pipework dead legs, unsafe water temperatures etc. Advise on methods to eliminate identified risks. Fire Alarm Carry out test on 100% of the fire alarm devices to ensure correct operation as per BS5839Pt1:2013 Annual Visual Inspection of all devices Check correct operation for all interfaces CCTV System Annual check to confirm optimal configuration in line with BS EN 50132-7:1996 6 monthly hard drive interrogation Annual visual inspection of all cameras & equipment. Ventilation Annual inspection, servicing (clean & filter replacement) & maintenance of air handling plant. Annual cleaning of ductwork & grilles TMV Safety Check Check all Thermostatic Mixing Valves to ensure correct water temperature is being achieved. Intruder Alarm Complete full walk test in sequence to confirm alarm activations as required within PD6662:2010. Annual visual inspection of all devices Confirm signalling through EMCS monitoring service Door Entry / Access Control Full audio & visual operational test to ensure compliance with BS EN 50133-1:1997 Inspection of all locking devices ensuring correct operation. 14 15

Fire & Security MIES are proud of our in-house Fire and security division. With over 15 years experience within the industry we pride ourselves on our ability to deliver projects to the highest standards utilising the most innovative systems. We provide integrated solutions using cutting edge equipment and installation methods, all designed to have the minimum disruption on your business. MIES is built upon delivering the highest level of service and customer care, whether this be providing an account manager to take care of all your needs, or a fully automated commissioning and maintenance system, you will have confidence and peace of mind in the service we offer. MIES offer all our customers a 1 to 5 year essential maintenance plan to cover all of your buildings fire and security systems. The maintenance of these systems are essential to ensure they operate to their maximum efficiency and remain effective for as long as possible. We can provide essential facilities maintenance on a wide range of systems. This could include all emergency lighting, electrical circuit protection devices, water & heating systems, ventilation filter and extract fan cleaning. All of our engineers are multi-skilled and trained in all aspects of essential maintenance Customer care and satisfaction is key to everything we do at MIES we can provide a complete installation and maintenance service with a single point of contact for a hassle free Fire, Security and Facilities Management solution. We provide integrated solutions using cutting edge equipment and installation methods, all designed to have the minimum disruption on your business. Premium Package Covering Fire Alarm Intruder Alarm, CCTV and Access Control 2 planned maintenance visits per annum 24 hour maximum call out engineer attendance Electronic documentation issued within 4 working days Monitoring Service Annual audit and system condition report Repairs within 72 hours* Platinum Package Covering Fire Alarm Intruder Alarm, CCTV and Access Control 4 planned maintenance visits per annum 12 hour maximum call out engineer attendance Electronic documentation issued within 2 working days Monitoring Service including monthly report Annual audit and system condition report Repairs within 24 hours* Discounted rates on repairs and parts *Subject to parts availability. 16 17

Do I need maintenance? Did you know that following works are classed as a legal requirement! Electrical Fixed Wire Testing Visual Inspections & RCD Testing Emergency Light Testing 100% MIES Maintenance can assist with ensuring your buildings are 100% compliant at all times. PAT Testing Gas Appliance Maintenance Further to the legal requirement it is also highly recommended that further maintenance works are carried out, this would generally consist of: Heating System Maintenance Ventilation System Maintenance Air Conditioning System Servicing Legionella Risk Assessment TMV Safety Check Some of these may form part of the requirements set out by local councils, property management agents and insurance companies. MIES Maintenance can assist with ensuring your buildings are 100% compliant at all times. Essential Building Services Maintenance is recommended not only to fulfil legal requirements but to ensure all M&E systems are kept to a safe standard. Should an incident occur and maintenance has not been kept up to date this may mean that insurance cover becomes invalid. 18 19

School Maintenance 1,820 The below gives a sample cost for a 16 classroom primary school premium maintenance package. Services Offered per annum Fire Alarm 110 Devices Intruder Alarm 52 Devices Door Access 29 Devices CCTV 23 Devices Emergency Lighting 123 Devices Additional Services Provided 5 year electrical periodic testing Key Points All engineers CRB / DBS checked Electronic documentation issued within 48 hours Automated scheduling of works 100% compliant sites at all times Asset register produced for every site as standard PAT Testing Visual Inspections & RCD Testing Gas appliance maintenance Heating system maintenance Legionella risk assesment LOUGHBOROUGH UNIVERSITY West Park Teaching Hub 20 21

Case Studies Germaine Properties Various Properties The Hub Office Complex, Friar Lane, Nottingham MIES Maintenance have provided a complete package of Building Services Maintenance for a portfolio of properties throughout the UK since 2010. Having held the maintenance & compliance contract from 2010 until 2015 we were pleased to be offered a further 5 year contract that will run until 2020. Property Manager Katie Smith (Germaine Properties) said of our service over the past 5 years. We couldn t be happier with the service provided by MIES Maintenance. We know at all times our buildings are 100% compliant in all aspects of Building Services and also Fire & Security maintenance. They basically take the hard work out of managing that side of our business The Hub is a modernised vibrant contemporary office building in the heart of Nottingham city centre. The Hub has 6 floors that was completely modernised in 2009 which was carried out by MIES Building Services. MIES maintenance took over the Essential M&E Maintenance from this point and continue to do so to date. MIES Fire & Security now maintain the life safety systems on site as part of a site wide integrated maintenance service. We have developed a great relationship with the tenants of the building and have been offered further maintenance contracts at other offices throughout the UK from the great service provided at The Hub. All Germaine Properties buildings are now provided with a fully up to date electronic Asset Register and maintain 100% compliance at all times. 22 23

Case Studies Center Parcs Sherwood Forest, Elveden Forest, Longleat Forest & Woburn Forest MIES are proud to have been involved with Center Parcs for a number of years and in 2015 we secured the essential maintenance contract at 4 UK sites for a further 4 years until 2018. During the course of our last maintenance contract we implemented our bespoke electronic documentation system at all Center Parcs sites to help maintain exceptional record keeping and speed up the maintenance process. MIES are extremely proud to say that since we have upgraded the system at all sites the time taken to issue all documentation has decreased by 50% and we have maintained 100% compliance across all parks, at all times. MIES have been a preferred contractor to Center Parcs for over five years, offering critical PPM contracts and M & E works. They are competent and reliable and we have a strong, commercial relationship that improves year on year. Jane Baxter Category Buyer, Center Parcs (Operating Company) Ltd WOBURN FOREST Typical woodland villa 24 25

Case Studies Accelerate Places Nationwide Office Buildings Working in conjunction with MIES Maintenance, a full Fire & Security maintenance package is provided to multiple office buildings throughout the UK including Hammersmith, Nottingham and Manchester. All life safety systems as well as security systems are covered as part of an extensive maintenance package. All preventative maintenance is carried out via automated scheduling of works via our bespoke document management system ensuring 100% compliant sites at all times. 26 27

MIES HEAD OFFICE Resource House, Phoenix Business Park, Nottingham NG8 6AR MIES LONDON OFFICE 200 Aldersgate, Aldersgate Street, London EC1A 4HD info@mies-bs.com www.mies-bs.com +44 (0)115 978 5874