EGEWY TOWNHOMES MOVE IN GUIE Updated spring 2017 Welcome to your new home at Edgeway. This resident overview should help guide you to become familiar with your new home and community. Edgeway is comprised of 110 contemporary two and three bedroom stacked townhomes and is situated in the community of Malmo on the south side of Edmonton located at 11703 51 avenue. Edgeway is equipped with secure and heated underground parking, Quartz countertops in every suite, and is steps away from parks, trails and sports clubs. The Edgeway Leasing Office is located at suite 7, 11703 51 avenue and is open 10am to 6pm Monday to Friday and 11am to 5pm on Saturdays. Inquires or questions regarding Edgeway may be directed to your Community dministration office at 780.437.4497.
Contents Services irectory... 3 Your Home... 4 Resident Responsibilities... 4 Garbage ins... 4 Recycling ins... 5 Canada Post Mail... 7 Pets... 7 Upkeep of Front and ack of Townhomes... 7 Main Water Shut off... 7 Care of the Furnace... 7 alconies... 7 Parking... 8 ppliances... 8 Range... 8 Refrigerator... 8 ishwasher... 9 Over the Range Microwave... 9 Stackable Washer and ryer Unit... 9 Furnace... 9 Hot Water Tank... 9 Contents Insurance... 10 Utilities... 10 fter Hours Emergencies... 10 Frozen Pipes... 11 Flooring Care... 11 Spot Removal Guide... 12 Other Helpful Information... 13 2
Services irectory Emergency Numbers Fire/Police/mbulance 911 Edmonton Police Service (non-emergency calls) 780.423.4567 TCO Gas Gas Emergencies (24 hrs.) 780.420 5585 lue Flame Kitchen 780.420.1010 TELUS Shaw General Information 1.888.223.0300 Residential Installation (dds/moves/changes/illing/inquiries) 310.EGE (3343) General Information 1.888.472.2222 Residential Installation (dds/moves/changes/illing/inquiries) 1.877.512.2862 Newspaper elivery Edmonton Sun (8:00am 6:00 pm) 780.468.0100 Edmonton Journal (8:00 am 5:00 pm) 780.429.5100 Canada Post Customer Service 1.800.267.1177 Edmonton Transit Transit Information 780.496.1611 eaf & Speech Impaired 780.496.1633 us Link (24 hrs.) 780.496.1600 Taxi Cabs Skyline 780.468.4646 Co-Op 780.425.8310 Prestige 780.484.8888 Yellow 780.462.3456 Uber www.uber.com 3
Your Home Resident Responsibilities Residents are responsible for all utilities including but not limited to water, gas, power, cable, internet and phone. For further information on utility set up and billing refer to the Utility section later in this guide. s a tenant at Edgeway you are entitled to your first year cable/phone/internet free with TELUS (on contract). Contact your Community Manager for more information. We provide underground heated parking as requested at a $75 per month per stall charge. There are ten underground heated stalls available to sign out for overnight visitor parking if needed. Please inquire at the Community dministration Office for more information. Ground level visitor parking is available on a first come first serve basis. You may obtain a lockable storage unit for your extra belongings at a $35 per month charge. Have a bicycle, no problem, enjoy our shared bike up storage at no extra cost Pets are welcome at Edgeway for a pet rent of $25 a month.. There is a one time security deposit of $1000 unless otherwise specified For your convenience, your Edgeway townhome comes with the following appliances included, please see following sections for specific information regarding each appliance. Range Refrigerator ishwasher Over the Range Microwave Stackable Washer and ryer unit Furnace Hot Water Tank Garbage ins Garbage bins are located past the parkade entrance and across from building three. They are surrounded by grey fencing. Place your garbage inside the bin. Leaving garbage outside of the bin invites birds and rodents. o not leave your garbage on your back step. This is another invitation for birds, rodents and other pests as well as an unpleasant sight for your neighbors. Our staff walk the community on a regular basis. Please help keep the community clear of any debris. If a townhome is found to have garbage lying about outside their premises that Community Manager will contact the resident requesting immediate removal of the garbage. Noncompliance will result in a$50 fee per offence. 4
Recycling ins The blue bins are for recycling and are located by the garbage bins. The following recycle items can be placed together in your blue bag, including: Newsprint & household paper (not shredded) Magazines & catalogues Non-foil gift wrap Paper egg cartons Paperback books Cardboard boxes (flatten and remove packaging) Pizza boxes (remove liner) Plastic any plastic bottle or container that is clean, dry and smaller than a basketball (i.e. detergent, shampoo, margarine, yogurt, and clamshell containers) ny plastic bag that is clean and dry (stuff into one bag & tie closed) Metal metal food cans, aluminum trays, empty aerosol cans Glass glass jars and bottles only everage containers milk containers, juice boxes, beverage bottles and soda cans. Remove lids and place separately into your recycling. 5
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Canada Post Mail Residents can go online to canadapost.ca once they move in or call customer service at 1.800.267.1177 to request keys. The inquiry will be directed to the local delivery office who will then contact the Resident to arrange key delivery and begin mail service. Pets Maximum pet height is 12 inches from paw to shoulder. When walking your pets please ensure you are travelling an adequate distance from the building and always ensure you are picking up after your pet. ll pets must be spayed or neutered. Pets must be on a leash in all common areas and are not permitted on the playground. Please see the Lease and ddendums for additional pet information. Upkeep of Front and ack of Townhomes You are responsible for ensuring that the front and back of your townhome are free of debris and clutter. uring the summer months, this includes any lawn chairs/planter etc. uring the winter months, our staff will clear the joining sidewalks and the city sidewalks. Please ensure the front and back steps and sidewalk leading to your townhome are clear of snow and/or ice. Main Water Shut off In the unlikely event of a water pipe breaking, it is important to know the location of the water shut off valve in your townhome. It is located next to the water meter in the utility room. If you are unsure, please contact the office and one of our staff will come to your home and assist you. Slowly turn the handle to a horizontal position to turn off the water line in your unit. You should feel the water pressure decrease. When turning the water back on it is important to do so slowly until the valve is in a vertical position. This allows the line to pressurize properly. Care of the Furnace When you took possession of your townhome your furnace had a clean filter in it. This enables the furnace to work at maximum capacity. We recommend changing your filter every 3 months. alconies Summer chairs, a table, and flower pots are all welcome sights on your balcony. Please do not use your balcony as storage or to hang laundry. Propane Q s are allowed on your balcony. 7
Parking Residents are to park in their assigned stall only. Whether or not a resident is using their stall, that stall belongs to someone and we respectfully request that this is honored at all times. vehicle parked in the wrong stall can be ticketed and towed away. Guests are asked to park in stalls clearly marked VISITOR. In order to comply with our insurance requirements and to improve the appearance of your community, we have instituted the following guideline and regulations regarding parking. Parking stalls are provided at a fee for licensed personal use vehicles of current residents. ll vehicles must be parked in designated or assigned parking areas only. Recreational vehicles are not permitted to be stored in the parkade. This included but is not limited to large trucks, buses, commercial (trailers) and recreational vehicles (RV s, trailers, boats, etc.) ll vehicles must be insured, display valid license plates and be maintained in full operating condition. ny unregistered, unlicensed, derelict or illegally parked vehicles may be ticketed and towed from the property at the owner s expense. If you have any questions regarding our parking policy, please contact your Community dministration Office at 780.437.4497 ppliances To ensure the proper operation of the appliance, here are a few simple reminders. list of Eco friendly product suggestions is located in the previous section regarding Resident Responsibilities ** See ppliance Manuals in your suite for specific information related to maintenance and care** Range Your townhome comes with a ceramic cooktop stove. Never use abrasive cleaning products on the cooktop surface. Use approved products and supplies for ceramic cooktops only. Refrigerator The fridge is supplied with either an automatic or manual defrost cold control. The light works automatically as you open and close the door. Refer to the specific appliance manual for optimal temperature guide. warm fridge should be set to normal and allowed to run for 8 hours before food is placed inside, then adjusted to suit the environment. llow 24 hours between adjustments for temperature stabilization. The freezer control should be set to normal and adjusted accordingly to suit the environment. slight amount of frost build up is normal. If excessive frost builds up due to frequent opening or closing and/or 8
humid temperature, you may need to defrost. fter the defrost is completed, the freezer should be set warmer to avoid reoccurring issues. To manually defrost the freezer, turn the control to off and leave the freezer door open. pan of warm water can be placed in the freezer to assist with defrosting. ishwasher Scrape all dishes and pans before placing them into the dishwasher. Failure to do so will stop the water from properly cleaning the dishes and possibly damage the machine. Use only approved dishwasher soap and remember to fill the rinse agent cavity. Over the Range Microwave Ensure that food debris within the microwave is wiped off promptly after each use with a cloth or paper towel and warm water. If food is allowed to become baked on, place a microwave safe bowl filled half way with warm water into the microwave. dd one tablespoon of vinegar and turn the microwave on for five minutes. The steam of the solution will loosen the food debris. Wipe the inside of the appliance down with a cloth or paper towel. Repeat if necessary. See appliance manual for any additional information regarding this appliance. Stackable Washer and ryer Unit lways use appropriate settings and never overfill the machine. Two smaller loads will ensure the clothes are washed properly and do not overwork the machine. Clean the lint filter after every load to avoid a fire hazard and ineffective drying. To avoid a fire hazard do not use the dryer if the lint filter is blocked, damaged or missing. Overheating may occur causing damage to fabrics. o not use heat to dry items containing rubber, feathers or down. o not dry rubber back rugs in the dryer. Furnace Never attempt to troubleshoot or fix your furnace yourself. If the pilot light goes out or if you smell gas notify the Community dministration Office immediately. In the event that this occurs after hours please refer to the Services irectory above for contact information. Hot Water Tank Please consult your appliance manual for any minor issues regarding this appliance. ny major questions regarding your Hot water tank should be directed to the Community dministration Office for assistance. 9
Contents Insurance It is important, for the safety and security of your belongings, that you carry adequate household insurance. The insurance clause in your residential tenancy agreement stresses the obligation to insure your personal property against damage and also maintain liability coverage in case of negligence. We ask that you provide the Community Manager with evidence of your insurance coverage and to provide renewal information prior to the expiration date of the insurance coverage. copy of your policy will be placed in your personal file in the Community dministration Office. Please ask your Insurance Company to provide a eclaration page showing the following: Policy number ddress of your home location ate of term must cover the length of the lease term mount of insurance should show a minimum of one million dollar liability Name of insurance company If proof of insurance is not provided at time of move in the keys to your townhome can not be released. Utilities Utilities for Gas, Water and Electricity are sub metered through Priority Utilities. t the time of your Lease signing you will be provided with a form that is forwarded to Priority. They will then contact you for your utility set up. bill for your combined utility will come from Priority. ll Utility hook ups need to be completed during Community dministration Office hours, see the first page of this guide, as access to the Utility room is required fter Hours Emergencies In case of after hour emergencies contact 780.431.1411. Ensure that you provide your name, address including unit number, and phone number that you can be reached at. Please note emergencies are things such as no heat, no water, no refrigeration, fire and flood. Lockouts will be attended to for a $100 fee. You must provide identification. Each unit is equipped with a combination smoke and carbon dioxide detector. Each stairwell leading from the parkade to the ground level is equipped with a pull station located at the top of the stairs. uring an emergency you can exit the parkade from any exit as they are all push handles from the inside. 10
Frozen Pipes Through the winter season, it is important that all windows and doors are securely closed. When the outside temperature is below freezing and the windows and/or doors are left open, the pipes may freeze and break. This may result in the flooding of your townhome and other townhomes as well. Flooring Care Vinyl plank flooring maintenance & prevention The single greatest cause of damage to any flooring or floor finish is abrasion from dirt and grit. Wherever possible, use walk off mats at entrances and doorways. Use non-staining floor protectors under heavy furniture, chairs, and tables. Clean the floor using a properly diluted Neutral ph cleaner in cool water. Carpet flooring maintenance & prevention Regular carpet maintenance can enhance your indoor air quality and prevent your carpet s appearance from deteriorating prematurely. ecause preventive maintenance is less expensive and more effective than infrequent restorative cleaning, we recommend that you: Vacuum and spot clean your carpet daily. Implement a preventive maintenance program. Use hot water extraction to restore heavily soiled carpet. Vacuum and spot clean your carpet daily ccelerated carpet wear occurs when traffic grind imbedded soil into the carpet fiber. You can extend your carpet s life by placing walk-off mats at exterior entrances, and vacuuming traffic areas thoroughly every day. pproximately 20% of carpet soil is soluble in water or solvent. You can remove much of the remaining 80% (fibers and particles) by vacuuming thoroughly every day, emphasizing heavy-soil areas like entrances. Your vacuum should have a powered brush and strong suction. To ensure spots are removed promptly, have a carpet first aid kit containing: dry cleaning solvent (e.g. perchloroethylene) detergent solution (a teaspoon of non-bleach powder in a cup of water) ammonia solution to neutralize acid stains (a tablespoon of ammonia in a cup of water) vinegar (or citric acid) solution to neutralize alkaline stains (1/3 white vinegar, 2/3 water) n effective carpet maintenance program keeps soil below the threshold of visibility. If the program is working satisfactorily, the carpet should never look soiled. 11
Spot Removal Guide eer lood utter Chewing Gum Cheese Chocolate Cocktails Coffee Crayon Egg F G Excrement Fruit Furniture Polish Garden Soil Glue, White Grease Hair Spray Ice Cream Ink, Point/Felt Ink, Permanent E Ketchup Mascara Mayonnaise Milk Nail Polish Paint, latex Rust Shoe Polish Soft rinks Soya Sauce Tar Tea Toothpaste Type Ribbon Urine, Fresh Urine, ry Vomit Wax, Candle Wax, Paste Wine H C E G C E F G H solvent, blot, detergent, blot, water, blot detergent, blot, ammonia, blot, detergent, blot, water, blot detergent, blot, vinegar, blot, ammonia, blot, detergent, blot, water blot detergent, blot, vinegar, blot, detergent, blot, water, blot detergent, blot, ammonia, blot, vinegar, blot, water, blot use cold ingredients: water, blot, detergent, blot, ammonia, blot, detergent, blot, water, blot freeze with ice cubes, shatter with blunt object, vacuum, solvent, wait, blot, repeat if needed blot, water, blot, ammonia, blot, detergent, blot, water, blot 12
Other Helpful Information Nearby Off-Leash og Parks uggan Rideau Park Roadway East side of 111 St. and 34 ve. north to Whitemud r. southeast side to 106 St. Royal Gardens Pipeline Corridor oulevard from Whitemud r. and Royal Rd. to 111 St. and 43 ve. RENTCafé RENTCafé is a place for you to easily, securely, and instantly view your rental leger, submit maintenance requests, get community news and learn about upcoming events all in one convenient place online. fter you ve registered online you can download the RENTCafé Resident app to instantly log in to the resident portal via your mobile device. Update your resident profile, view your ledger and submit maintenance requests with photos and voice memos attached, all from the convenience of your mobile device. To register, go to Westcorp.net and click on the Resident Log-In button located on the home page. This will take you to the Resident Services log-in page where you will click the Click here to register link. From there, follow the prompts. To complete your registration, you will need a valid email address and the phone number associated with your lease. Should you require assistance, please contact your leasing team. Referral Program Our residents are important to us and we are always looking for great people like you to live in our communities. Refer a friend, family member or co-worker and receive $200. Talk to our leasing team to find out more. 13