Nederlandse praktijkrichtlijn. NPR-IEC/TR (en)

Similar documents
Nederlandse norm. NEN-EN /NB (en)

Nederlandse norm. NEN-ISO (en) Woningen - Beschrijving van eigenschappen - Deel 4: Brandbeveiliging (ISO :2017,IDT)

NEN 3840+A1 (en) Operation of electrical installations High voltage. Dutch standard. Replaces NEN 3840:2011 ICS ;

Voorbeeld. Preview. NEN-EN-ISO 9626/A1 (en) Wijzigingsblad

INTERNATIONAL STANDARD

Automatic electrical controls Part 2-6: Particular requirements for automatic electrical pressure sensing controls including mechanical requirements

Nederlandse norm. NEN-EN-IEC (en) Wireless power transfer - Management - Part 3: Multiple source control management (IEC :2016,IDT)

Nederlandse norm. NEN-EN /IS2 (en) Alarmsystemen - Inbraak- en overvalsystemen - Deel 1: Systeemeisen

Nederlandse norm. NEN-ISO/IEC (en)

Voorbeeld INTERNATIONAL STANDARD. Preview IEC Electrical installations in ships Part 306: Equipment Luminaires and lighting accessories

Nederlandse norm. NEN-EN-ISO 2919 (en) Stralingsbescherming - Gesloten radioactieve bronnen - Algemene eisen en classificatie (ISO 2919:2012,IDT)

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. NEN-EN /A2 (en) Metalen industriële leidingsystemen - Deel 5: Keuring en beproeving

Nederlandse norm. NEN-EN (en)

Voorbeeld. Manually Operated Metallic Gas Valves for Use in Gas Piping Systems Up to 175 psi (Sizes NPS ½ Through NPS 2) Preview ASME B16.

Nederlandse praktijkrichtlijn. NPR-CLC/TS (en) Alarm systems - Intrusion and hold-up systems - Part 2-11: Intrusion detectors - ALDDR

DRAFT. Nederlandse norm. NEN 8654 (en) Fitted finger protection devices for hinged doors for intensive use - Safety requirements and test methods

Voorbeeld. Preview. NEN-IEC (en)

Nederlandse praktijkrichtlijn. NPR-IEC/TR (en)

Luminaires Part 2-4: Particular requirements Portable general purpose luminaires

Nederlandse norm. NEN-EN-ISO (en)

(en) Hoogspanningsschakelmaterieel - Deel 102: Hoogspanningswisselstroomvermogenschakelaars en aardschakelaars (IEC :2001,IDT)

Ergonomic principles related to mental workload - Part 2: Design principles (ISO :1996,IDT) april 2000 ICS

Nederlandse norm. NEN-EN-IEC (en)

Nederlandse norm. NEN-EN-ISO 1716 (en) Bepaling van het brandgedrag van bouwproducten - Bepaling van de verbrandingswarmte (ISO 1716:2018,IDT)

Vervangt NEN-ISO 6926:1999,voorblad

Nederlandse norm. NEN-EN 1303 (en) Hang- en sluitwerk - Cilinders voor sloten - Eisen en beproevingsmethoden

Nederlandse norm. NEN-EN (en)

Nederlandse norm. NEN-EN-ISO /A1 (en)

Dit document bevat de officiële Engelse versie van de Europese norm EN 1384, september 1996.

Voorbeeld. norm Akoestiek - Meting van geluidsabsorbtie in een nagalmkamer (ISO 354:2003,IDT) Preview. NEN-EN-ISO 354 (en)

TECHNICAL SPECIFICATION. Part 9-5: Integrated system Selection of portable PV lanterns for rural electrification projects

Voorbeeld. Preview ISO INTERNATIONAL STANDARD. Safety of machinery Two-hand control devices Functional aspects and design principles

Nederlandse norm. NEN-ISO 6183 (en)

Voorbeeld REDLINE VERSION. Preview IEC

Voorbeeld. Preview. Plastics piping systems for renovation of underground non-pressure drainage and sewerage networks. Part 2:

Voorbeeld. norm NEN-EN Preview. Mechanische trillingen - Opgaven en controle van trillingskengetallen. Nederlandse

Nederlandse norm. NEN-ISO (en) Hydrogen generators using water electrolysis process - Part 2: Residential applications (ISO :2011,IDT)

Nederlandse norm. NEN-EN-ISO 6416 (en) Hydrometrie - Meting van debiet met de ultrasone transitietijd (Time of Flight ) methode (ISO 6416:2017,IDT)

Nederlandse norm. NEN-EN (en) Soil improvers and growing media - Determination of plant response - Part 2: Petri dish test using cress

Nederlandse norm. NEN-EN-ISO (en) Medische hulpmiddelen - Kwaliteitsmanagementsystemen - Eisen voor reguleringsdoeleinden (ISO 13485:2016,IDT)

Roomheaters fired by solid fuel - Requirements and test methods september 2004 ICS Vervangt NEN-EN 13240:2001/Ontw.

Voorbeeld. norm Water quality - Determination of soluble silicate by flow analysis (FIA and CFA) and photometric detection (ISO 16264:2002,IDT)

Nederlandse norm. NEN-ISO (en) Gas turbine applications - Safety (ISO 21789:2009,IDT) ICS april 2009

Nederlandse norm. NEN-EN (en) Hijskranen - Lichte kraansystemen. Cranes - Light crane systems. Vervangt NEN-EN 16851:2015 Ontw.

Nederlandse norm. NEN-EN (en) Doucheafscheidingen - Functionele eisen en beproevingsmethoden

Nederlandse voornorm. NVN-IEC/TS (en)

Nederlandse norm. NEN-EN (en) Verkeersregelinstallaties - Verkeerslichten. Traffic control equipment - Signal heads

Nederlandse norm. NEN-EN-ISO (en)

Voorbeeld. Preview ISO INTERNATIONAL STANDARD

Nederlandse norm NEN-EN-ISO (en) Medical devices - Application of risk management to medical devices (ISO 14971:2007,IDT)

Nederlandse norm. NEN-EN-ISO (en)

Voorbeeld. Preview ISO INTERNATIONAL STANDARD

Voorbeeld. Preview ISO 3523 INTERNATIONAL STANDARD. Oil of cananga [Cananga odorata (Lam.) Hook. f. et Thomson, forma macrophylla]

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. NEN-EN-IEC (en)

Voorbeeld. Preview. NEN-IEC (en) Nederlandse. Dit document is een voorbeeld van NEN / This document is a preview by NEN

INTERNATIONAL STANDARD. Electrical installations in ships Part 502: Tankers Special features

Nederlandse norm. NEN-EN (en) Validation of arc welding equipment. Vervangt NEN-EN 50504:2007 Ontw. ICS

Voorbeeld. Preview. NEN-EN-ISO (en) Dit document is een voorbeeld van NEN / This document is a preview by NEN. Nederlandse

Nederlandse norm. NEN-EN-IEC (en)

INTERNATIONAL STANDARD. Lighting of indoor work places. Éclairage intérieur pour des lieux de travail

Voorbeeld. Preview INTERNATIONAL STANDARD ISO

Nederlandse praktijkrichtlijn. NPR-CEN/TS (en) Conservering van cultureel eigendom - Verlichting voor de tentoonstelling van cultureel eigendom

English version. Inspection and testing of electrical installations in domestic properties

Nederlandse norm. NEN-EN A1 (en) Aangedreven mobiele stelllingen - carrouselinstallaties en opslagliften - Veiligheidseisen

TECHNICAL REPORT. Solar Energy - Field Pyranometers - Recommended practice for use

Nederlandse norm. NEN-EN-IEC (en) Concentrator photovoltaic (CPV) modules and assemblies - Safety qualification (IEC 62688:2017,IDT)

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. NEN-EN 1762 (en)

Nederlandse norm NEN-ISO/IEC/IEEE

Nederlandse norm. NEN-EN (en)

Nederlandse norm NEN-EN (en) Footwear protecting against chemicals - Part 1: Terminology and test methods. Vervangt NEN-EN :2004 Ontw.

NEN-EN-IEC

Nederlandse norm. NEN-EN 9132 (en) Aerospace series - Quality management systems - Data Matrix Quality Requirements for Parts Marking

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. Vervangt NEN-ISO/IEEE :2010. ICS ; maart 2011

Electric irons for household or similar use Methods for measuring performance

Nederlandse norm. NEN-EN-ISO 9806 (en) Zonne-energie - Thermische zonnecollectoren - Beproevingsmethoden (ISO 9806:2017,IDT)

Nederlandse norm. NEN-EN (en) Vliesgevels - Productnorm. Curtain walling - Product standard. Vervangt NEN-EN 13830:2003; NEN-EN 13830:2013 Ontw.

Voorbeeld. Preview. NEN-EN-ISO 1736 (en)

Voorbeeld. Preview. Nederlandse norm. Dit document is een voorbeeld van NEN / This document is a preview by NEN

Nederlandse norm. NEN-EN-ISO (en)

Voorbeeld. Preview ISO/TS TECHNICAL SPECIFICATION. Fire protection Portable and wheeled fire extinguishers Part 2: Inspection and maintenance

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse norm. NEN-EN (en)

Nederlandse norm. NEN-EN A1 (en) Met gas gestookte centrale verwarmingsketels - Deel 1: Algemene eisen en beproevingen

Nederlandse norm. NEN-EN (en)

Nederlandse norm. NEN-EN (en)

This document is a preview generated by EVS

Nederlandse norm. NEN-EN-ISO (en)

Nederlandse praktijkrichtlijn. NPR-CLC/TR (en)

Nederlandse norm. NEN-EN-ISO (en) Gereedschapsmachines - Veiligheid - Stationaire slijpmachines (ISO 16089:2015,IDT)

Nederlandse norm. NEN-EN (en) Niet aan vlambelasting blootgestelde drukvaten - Deel 5: Keuring en beproeving (Uitgave 3:2016)

Nederlandse norm. NEN-EN-IEC (en)

Nederlandse norm. NEN-EN (en)

Nederlandse norm. NEN-EN (en) Vaste brandblusinstallaties - Automatische sprinklerinstallaties - Ontwerp, installatie en onderhoud

Nederlandse norm. NEN-EN (en)

Transcription:

Dit document mag slechts op een stand-alone PC worden geinstalleerd. Gebruik op een netwerk is alleen. toestaan als een aanvullende licentieovereenkomst voor netwerkgebruik met NEN is afgesloten. This document may only be used on a stand-alone PC. Use in a network is only permitted when a supplementary license agreement for us in a network with NEN has been concluded. Nederlandse praktijkrichtlijn NPR-IEC/TR 80001-2-9 (en) Application of risk management for IT-networks incorporating medical devices - Part 2-9: Application guidance - Guidance for use of security assurance cases to demonstrate confidence in IEC TR 80001-2-2 security capabilities (IEC/TR 80001-2-9:2017,IDT) ICS 11.040.01; 35.240.80 februari 2017

NPR-IEC/TR 80001-2-9 Als Nederlandse praktijkrichtlijn is aanvaard: - IEC/TR 80001-2-9:2017,IDT Normcommissie 301062 "Medische elektrische toestellen" THIS PUBLICATION IS COPYRIGHT PROTECTED DEZE PUBLICATIE IS AUTEURSRECHTELIJK BESCHERMD Apart from exceptions provided by the law, nothing from this publication may be duplicated and/or published by means of photocopy, microfilm, storage in computer files or otherwise, which also applies to full or partial processing, without the written consent of the Royal Netherlands Standardization Institute. The Royal Netherlands Standardization Institute shall, with the exclusion of any other beneficiary, collect payments owed by third parties for duplication and/or act in and out of law, where this authority is not transferred or falls by right to the Reproduction Rights Foundation. Auteursrecht voorbehouden. Behoudens uitzondering door de wet gesteld mag zonder schriftelijke toestemming van het Koninklijk Nederlands Normalisatie-instituut niets uit deze uitgave worden verveelvoudigd en/of openbaar gemaakt door middel van fotokopie, microfilm, opslag in computerbestanden of anderszins, hetgeen ook van toepassing is op gehele of gedeeltelijke bewerking. Het Koninklijk Nederlands Normalisatie-instituut is met uitsluiting van ieder ander gerechtigd de door derden verschuldigde vergoedingen voor verveelvoudiging te innen en/of daartoe in en buiten rechte op te treden, voor zover deze bevoegdheid niet is overgedragen c.q. rechtens toekomt aan de Stichting Reprorecht. Although the utmost care has been taken with this publication, errors and omissions cannot be entirely excluded. The Royal Netherlands Standardization Institute and/or the members of the committees therefore accept no liability, not even for direct or indirect damage, occurring due to or in relation with the application of publications issued by the Royal Netherlands Standardization Institute. Hoewel bij deze uitgave de uiterste zorg is nagestreefd, kunnen fouten en onvolledigheden niet geheel worden uitgesloten. Het Koninklijk Nederlands Normalisatie-instituut en/of de leden van de commissies aanvaarden derhalve geen enkele aansprakelijkheid, ook niet voor directe of indirecte schade, ontstaan door of verband houdend met toepassing van door het Koninklijk Nederlands Normalisatie-instituut gepubliceerde uitgaven. 2017 Koninklijk Nederlands Normalisatie-instituut Postbus 5059, 2600 GB Delft Telefoon (015) 2 690 390, Fax (015) 2 690 190

IEC TR 80001-2-9 Edition 1.0 2017-01 TECHNICAL REPORT or Vo be iew ev Pr Application of risk management for it-networks incorporating medical devices Part 2-9: Application guidance Guidance for use of security assurance cases to demonstrate confidence in IEC TR 80001-2-2 security capabilities IEC TR 80001-2-9:2017-01(en) eld

THIS PUBLICATION IS COPYRIGHT PROTECTED Copyright 2017 ISO/IEC, Geneva, Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either IEC or IEC's member National Committee in the country of the requester. If you have any questions about ISO/IEC copyright or have an enquiry about obtaining additional rights to this publication, please contact the address below or your local IEC member National Committee for further information. IEC Central Office Tel.: +41 22 919 02 11 3, rue de Varembé Fax: +41 22 919 03 00 CH-1211 Geneva 20 info@iec.ch Switzerland www.iec.ch About the IEC The International Electrotechnical Commission (IEC) is the leading global organization that prepares and publishes International Standards for all electrical, electronic and related technologies. About IEC publications The technical content of IEC publications is kept under constant review by the IEC. Please make sure that you have the latest edition, a corrigenda or an amendment might have been published. IEC Catalogue - webstore.iec.ch/catalogue The stand-alone application for consulting the entire bibliographical information on IEC International Standards, Technical Specifications, Technical Reports and other documents. Available for PC, Mac OS, Android Tablets and ipad. IEC publications search - www.iec.ch/searchpub The advanced search enables to find IEC publications by a variety of criteria (reference number, text, technical committee, ). It also gives information on projects, replaced and withdrawn publications. IEC Just Published - webstore.iec.ch/justpublished Stay up to date on all new IEC publications. Just Published details all new publications released. Available online and also once a month by email. Electropedia - www.electropedia.org The world's leading online dictionary of electronic and electrical terms containing 20 000 terms and definitions in English and French, with equivalent terms in 16 additional languages. Also known as the International Electrotechnical Vocabulary (IEV) online. IEC Glossary - std.iec.ch/glossary 65 000 electrotechnical terminology entries in English and French extracted from the Terms and Definitions clause of IEC publications issued since 2002. Some entries have been collected from earlier publications of IEC TC 37, 77, 86 and CISPR. IEC Customer Service Centre - webstore.iec.ch/csc If you wish to give us your feedback on this publication or need further assistance, please contact the Customer Service Centre: csc@iec.ch.

TECHNICAL REPORT IEC TR 80001-2-9 Edition 1.0 2017-01 Application of risk management for it-networks incorporating medical devices Part 2-9: Application guidance Guidance for use of security assurance cases to demonstrate confidence in IEC TR 80001-2-2 security capabilities INTERNATIONAL ELECTROTECHNICAL COMMISSION ICS 11.040.01, 35.240.80 ISBN 978-2-8322-3907-0 Warning! Make sure that you obtained this publication from an authorized distributor.

2 IEC TR 80001-2-9:2017 IEC 2017 CONTENTS FOREWORD... 4 INTRODUCTION... 6 1 Scope... 8 2 Normative references... 8 3 Terms, definitions and abbreviated terms... 9 3.1 Terms and definitions... 9 3.2 Abbreviated terms... 12 4 ASSURANCE case... 12 5 Use of this document... 13 5.1 Intended use... 13 5.2 Intended audience... 13 5.2.1 5.2.2 5.2.3 5.2.4 Intended purpose... 13 MEDICAL DEVICE MANUFACTURERS (MDM)... 13 Healthcare delivery organizations (HDO)... 14 Other stakeholders... 15 6 General guidelines... 15 6.1 General... 15 6.2 Overview of the SECURITY CASE framework... 15 6.3 Notation... 16 6.3.1 6.3.2 6.3.3 6.3.4 6.3.5 6.3.6 6.3.7 6.3.8 Components of a SECURITY CASE... 16 Goal... 16 Strategy... 17 Justification... 17 Context... 17 Solution (EVIDENCE)... 18 Stakeholder... 18 Notation extensions... 18 7 Developing the SECURITY CASE... 19 8 SECURITY CASE change management... 28 Annex A (informative) Exemplar SECURITY PATTERNS... 29 A.1 General... 29 A.2 Exemplar SECURITY PATTERN for person authentication (PAUT) SECURITY CAPABILITY PAUT established by MDM for a medical system... 29 A.2.1 Goal G6: Replay attack mitigated... 29 A.2.2 Goal G8: Man-in-the-middle attack mitigated... 29 A.2.3 Goal G10: Brute force attack mitigated... 29 A.2.4 Goal G13, G14: Denial of service attacks due to account lockout controls mitigated... 30 A.3 Exemplar SECURITY PATTERN for automatic logoff (ALOF) established for a thin client terminal system... 31 A.3.1 Goal: Patient safety RISK with short session timeouts in OR mitigated... 31 A.3.2 Goal: Patient safety RISK with restoring sessions in the OR and ICU mitigated... 31 A.4 Exemplar SECURITY PATTERN for audit controls (AUDT) for a system or a device in a HDO facility such as a pharmacy system or an EMR, where multiple people require access to the same data set Goal G6: Keep a correct audit trail of attending staff in the OR while sessions are kept open... 33

IEC TR 80001-2-9:2017 IEC 2017 3 Bibliography... 35 Figure 1 Example GOAL (top-level)... 17 Figure 2 Example strategy... 17 Figure 3 Example justification... 17 Figure 4 Example context... 18 Figure 5 Example solution (EVIDENCE)... 18 Figure 6 Example stakeholder... 18 Figure 7 Leading components Steps 1 through 9... 19 Figure 8 SECURITY CAPABILITY pattern... 22 Figure 9 SECURITY CASE structure... 27 Figure A.1 Exemplar SECURITY PATTERN for PAUT... 30 Figure A.2 Exemplar SECURITY PATTERN for ALOF... 32 Figure A.3 Exemplar SECURITY PATTERN for AUDT... 34 Table 1 Notation extensions... 18 Table 2 SECURiTY CASE steps 1 through 9... 20 Table 3 SECURITY CASE steps 10 through 26... 23

4 IEC TR 80001-2-9:2017 IEC 2017 INTERNATIONAL ELECTROTECHNICAL COMMISSION APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES Part 2-9: Application guidance Guidance for use of security assurance cases to demonstrate confidence in IEC TR 80001-2-2 security capabilities FOREWORD 1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising all national electrotechnical committees (IEC National Committees). The object of IEC is to promote international co-operation on all questions concerning standardization in the electrical and electronic fields. To this end and in addition to other activities, IEC publishes International Standards, Technical Specifications, Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as IEC Publication(s) ). Their preparation is entrusted to technical committees; any IEC National Committee interested in the subject dealt with may participate in this preparatory work. International, governmental and nongovernmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely with the International Organization for Standardization (ISO) in accordance with conditions determined by agreement between the two organizations. 2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international consensus of opinion on the relevant subjects since each technical committee has representation from all interested IEC National Committees. 3) IEC Publications have the form of recommendations for international use and are accepted by IEC National Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any misinterpretation by any end user. 4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications transparently to the maximum extent possible in their national and regional publications. Any divergence between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in the latter. 5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any services carried out by independent certification bodies. 6) All users should ensure that they have the latest edition of this publication. 7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and members of its technical committees and IEC National Committees for any personal injury, property damage or other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC Publications. 8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is indispensable for the correct application of this publication. 9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of patent rights. IEC shall not be held responsible for identifying any or all such patent rights. The main task of IEC technical committees is to prepare International Standards. However, a technical committee may propose the publication of a technical report when it has collected data of a different kind from that which is normally published as an International Standard, for example "state of the art". IEC TR 80001-2-9, which is a technical report, has been prepared by subcommittee 62A: Common aspects of electrical equipment used in medical practice, of IEC technical committee 62: Electrical equipment in medical practice, and ISO technical committee 215: Health informatics.

IEC TR 80001-2-9:2017 IEC 2017 5 It is published as a double logo technical report. The text of this technical report is based on the following documents: Enquiry draft 62A/1097/DTR Report on voting 62A/1128/RVDTR Full information on the voting for the approval of this technical report can be found in the report on voting indicated in the above table. This document has been drafted in accordance with the ISO/IEC Directives, Part 2. Terms defined in Clause 3 of this standard are printed in SMALL CAPITALS. A list of all parts of the 80001 series, published under the general title Application of risk management for IT-networks incorporating medical devices, can be found on the IEC website. The committee has decided that the contents of this document will remain unchanged until the stability date indicated on the IEC website under "http://webstore.iec.ch" in the data related to the specific document. At this date, the document will be reconfirmed, withdrawn, replaced by a revised edition, or amended. A bilingual version of this publication may be issued at a later date.

Bestelformulier Stuur naar: NEN Standards Products & Services t.a.v. afdeling Klantenservice Antwoordnummer 10214 2600 WB Delft NEN Standards Products & Services Postbus 5059 2600 GB Delft Vlinderweg 6 2623 AX Delft Ja, ik bestel ex. en Application of risk management for ITnetworks incorporating medical devices - Part 2-9: Application guidance - Guidance for use of security assurance cases to demonstrate confidence in IEC TR 80001-2-2 security capabilities 182.95 T (015) 2 690 390 F (015) 2 690 271 www.nen.nl/normshop Wilt u deze norm in PDF-formaat? Deze bestelt u eenvoudig via www.nen.nl/normshop Gratis e-mailnieuwsbrieven Wilt u op de hoogte blijven van de laatste ontwikkelingen op het gebied van normen, normalisatie en regelgeving? Neem dan een gratis abonnement op een van onze e-mailnieuwsbrieven. www.nen.nl/nieuwsbrieven Gegevens Bedrijf / Instelling T.a.v. O M O V E-mail Klantnummer NEN Uw ordernummer BTW nummer Postbus / Adres Postcode Plaats Telefoon Fax Factuuradres (indien dit afwijkt van bovenstaand adres) Postbus / Adres Postcode Plaats Datum Handtekening Retourneren Fax: 015 2 690 271 E-mail: klantenservice@nen.nl Post: NEN Standards Products & Services, t.a.v. afdeling Klantenservice Antwoordnummer 10214, 2600 WB Delft (geen postzegel nodig). Voorwaarden De prijzen zijn geldig tot 31 december 2018, tenzij anders aangegeven. Alle prijzen zijn excl. btw, verzend- en handelingskosten en onder voorbehoud bij o.m. ISO- en IEC-normen. Bestelt u via de normshop een pdf, dan betaalt u geen handeling en verzendkosten. Meer informatie: telefoon 015 2 690 391, dagelijks van 8.30 tot 17.00 uur. Wijzigingen en typefouten in teksten en prijsinformatie voorbehouden. U kunt onze algemene voorwaarden terugvinden op: www.nen.nl/leveringsvoorwaarden. LEREN, WERKEN EN GROEIEN MET NEN preview - 2018