TELGUARD TG-4 CDMA RESIDENTIAL & SMALL BUSINESS CELLULAR ALARM COMMUNICATOR QUICK INSTALL GUIDE Revised August 14, 2014 PROPRIETARY INFORMATI For use by TELGUARD customers only. Distribution to others strictly prohibited. Note: The registration form must be completed before leaving for the installation site. There are two ways to register a Telguard: Register online at www.telguardonline.com (preferred method), Send the electronic registration form at www.telguard.com
FOREWORD Dealers purchase Telguard cellular communicators for the quality, features and the total value they represent. The Telguard model TG-4 (p/n TG4V0004) is UL Listed for Household Fire systems, Household Burglary systems and Commercial Burglary applications. This means that the TG-4 may be used in Household Burglary systems, Household Fire systems or Commercial Burglary systems as the primary or secondary communication path. TELGUARD SUPPORT Telguard Support for all Telguard products is available Toll Free at 800-229-2326 Option 1 for Registration and Customer Service Option 5 for Sales Option 9 for Technical support Email Support is provided by: CustomerService@telguard.com: Customer Service and Registration Returns@telguard.com: RMA requests Telguard also hosts two sites for public and dealer access: www.telguard.com: public access site. www.telguardonline.com: dealer-only access. ABOUT THIS GUIDE The material and instructions covered have been carefully checked for accuracy and should provide enough guidance for a successful installation. Note: If more detailed information is required, you may download the full version of the Installation Manual from our websites: www.telguardonline.com or www.telguard.com. TERMS AND CDITIS Telguard Terms and Conditions of Sale as well as Telguard Master Reseller Agreement Telguard Services are applicable. For more information, visit the dealer portal at www.telguardonline.com or contact Customer Service at 800-229-2326, option 1. REPAIR AND WARRANTY Repair of Telguard equipment should only be referred to Telguard. Telguard will repair or replace (our option) inoperative units for up to two years from date of manufacture. This excludes damage due to lightning, unauthorized modifications or installer error. Telguard is not responsible for incidental or consequential damages. If a Telguard unit needs to be returned for repair, please return the product to the distributor that the unit was originally purchased from. The distributor will contact Telguard to obtain an RMA based on the unit s warranty eligibility. Units returned for repair that are out of the warranty period or do not meet warranty criteria will be subject to a minimum repair charge. 56047201 1 2014 Telguard
GENERAL DESCRIPTI The Telguard TG-4 is a digital cellular transmission device that is installed at the protected premises to provide alarm transmission for security systems. The Telguard TG-4 CDMA transmits alarm signals over the nationwide digital cellular network if the telephone line or data network has been disrupted, compromised or when there is no wire line service available. FEATURES OPERATING MODE The Telguard model TG-4 CDMA is a digital cellular radio alarm transmission device used to provide a primary or back-up transmission path (cellular) for alarm panels. Depending on the TG-4 CDMA configuration (determined at time of installation), the alarm panel will use the PSTN line or cellular as primary or back-up (secondary) transmission path to deliver alarm messages. When it is configured as a backup, it will provide transparent access from the alarm panel to the central station. When transmitting an alarm signal using the cellular path, the Telguard obtains its data from the alarm panel by way of a Telco line interface. AUTOMATIC ALARM FORMAT DETECTI The default program setting of the Telguard TG-4 CDMA is for Auto Detection of the panel s alarm format. Auto Detection allows the Telguard to adapt to receive any listed format. For a complete list of acceptable formats, refer to the full Installation Manual available at www.telguardonline.com. COMPLETE SUPERVISI OF COMMUNICATI PATH LINE FAULT CDITI (LFC) The Telguard monitors voltage on the incoming Telco line. If an inoperative Telco line is identified, a Telco line fault condition (LFC) is declared. NO SERVICE CDITI (NSC) Declared when the Telguard is unable to register with the cellular network or the signal strength drops below -114 dbm. RADIO COMMUNICATIS FAILURE CDITI (RFC) Radio communications failure condition (RFC) is declared when Telguard is unable to transmit over the cellular network even with acceptable signal strength. RFC is cleared when communication is restored. PANEL PRESENCE FAILURE CDITI (PPFC) Panel presence failure condition (PPFC) is declared when the Telguard is unable to detect the presence of the host alarm panel. PPFC is restored immediately after the connection to the panel is restored and maintained for the delay period. Note: The factory default for PPFC is Disabled and needs to be Enabled for its use. CTROL FAILURE TO COMMUNICATE (CFC) The Control Failure to Communicate (CFC) feature is an option that allows the Telguard unit to monitor the number of communication attempts the alarm panel makes over Telco before the Telguard becomes the main path of communication. Note that the CFC condition causes the Telguard unit to redirect communications to the cellular channel, but it is not indicated on the STC LED, nor does it cause either of the external relays to be tripped. 56047201 2 2014 Telguard
NOTE: The factory default for CFC is Disabled and needs to be Enabled for its use. When the Telguard is configured as a Cellular-Only, the CFC function is not applicable. STANDARD LINE SECURITY The Telguard TG-4 CDMA meets the requirements for Standard Line Security (equivalent to previously known AA Grade security) when used with a UL Listed compatible alarm panel and when monitored using the 200-second Supervision cellular service plan. WARNING: Standard Line Security has only been evaluated between the TG-4 CDMA and the TCC. It is the responsibility of the installer to verify Standard Line Security from the Listed control unit to the Listed receiver through the TG-4 CDMA as marked on the alarm panel and as indicated in the control unit manufacturer's installation instructions. COMPLETE POWER SUPERVISI LOW/MISSING BATTERY CDITI (LBC) The Telguard checks the backup battery voltage on initial power-up and every 60 seconds thereafter. If the battery voltage is low or there is an issue with the battery charger a LBC is declared. When the battery voltage normalizes, the condition is cleared. AC FAILURE CDITI (ACFC) ACFC is detected immediately when the AC power drops below 102 VAC. When AC power returns to normal, the AC Power LED turns on immediately and full restoral occurs after 60 seconds. Note: If the Telguard is being powered through its DC connection, a Low Power Failure (LPF) will occur to indicate the DC voltage being used as a main power source is low. DIAL TE FAILURE (DTF) A Dial Tone Failure (DTF) is declared when the 30V supply circuit that provides dial tone drops to 20V or less while the alarm panel is on-hook. Contact Technical Support for resolution. CATASTROPHIC FAILURE (CF) Catastrophic Failure (CF) is any condition that causes the Telguard to stop functioning at all levels, most commonly because of power failure. If power is connected properly to the unit when a CF occurs, please contact Telguard Technical Support for resolution. COMPLETE FACTORY RESET OPTI To begin the factory reset, wait for the unit to initialize and hold down the RSSI button for 15 seconds. After 15 seconds, the LEDs will begin to sequentially turn on and off in a cascading pattern indicating the factory reset is in progress. After the reset has concluded, the LEDs will go back to normal (factory default) status and the unit will attempt to re-provision. However, provisioning will only be successful if the device is already registered and pending activation. INSTALLATI STEP 1: REGISTER THE TELGUARD UNIT The registration form must be completed before leaving for the job site to install the Telguard product. The registration form may be completed by: 56047201 3 2014 Telguard
Online Dealer Portal www.telguardonline.com Online Form www.telguard.com Registrations completed via www.telguardonline.com are automatically entered into the Telguard database. Registrations submitted on www.telguard.com require manual entry. Note: During high traffic periods, some cellular network providers may experience a delay in activation for up to 30 minutes. It is important that you register the Telguard device prior to leaving for the job site to ensure that it s fully functional when installed. STEP 2: LOCATE UNIT AND MEASURE SIGNAL STRENGTH (RSSI) LOCATE UNIT Temporarily place the Telguard unit near the alarm panel. Permanent mounting should only be done after determining the optimum cellular reception location. CNECT POWER Option 1: Backup Battery and AC Power Transformer A battery can be connected to the battery connector (labeled BATT) or to the 3-pin terminal block (labeled BATT - +). Make sure that the battery is sized appropriately to meet the installation requirements and that the battery wires are at least ¼ inch apart from the other wiring in the system. Connect the Telguard AC transformer to AC terminals using stranded copper insulated wire. Option 2: DC power To apply DC power to Telguard from a host alarm panel, connect the panel power and ground connections into the respective DC and GND connections on the TG-4 CDMA. When using this option, no other power connections (battery or AC) should be wired. CNECT ANTENNA AND TEMPORARILY PLACE UNIT Connect the supplied antenna to the antenna port and press the RSSI button on the side of the unit to toggle the LEDs between RSSI display and normal mode. For reference on reading the RSSI, refer to Wiring Diagram. Note: Optimum performance can usually be found at the highest point within a building with the fewest number of walls between the Telguard s antenna and the outside of the premises. Avoid mounting the Telguard s antenna near other electronic devices to avoid interference. STEP 3: VERIFY PANEL ALARMS OVER THE TELCO CNECTI Connect alarm panel and Telco line to the Telguard. Plug the modular jack of the alarm panel into J16 (black jack) of the Telguard and the incoming Telco connection into J17 (gray jack). Trip a zone on the alarm panel and transmit over the Telco line. This step is important to verify the panel is programmed with valid account code and central station information before transmitting signals through the cellular network. STEP 4: PROGRAM, ACTIVATE & TRANSMIT ALARMS OVER CELLULAR NETWORK When first powered on, the Telguard will attempt to get provisioned by the CDMA network. 56047201 4 2014 Telguard
During this process, LED #5 will go into a fast flashing pattern, which could last up to 60 seconds. Confirm the Telguard has been provisioned by the CDMA network by verifying LED #5 is off. If instead of turning off, LED #5 begins to slow flash, the provisioning process has failed. Installation Tip: To reattempt the Cellular provisioning, press and hold the RSSI button for five seconds until you see the fast flashing pattern on LED #5. If the unit continues to fail provisioning, call Telguard Technical Support. After the unit is provisioned by the Cellular network, it will be ready for activation. From the panel, initiate a signal to be transmitted by the TG-4 CDMA. During the processing of the first alarm signal the Telguard will transmit all of the necessary parameters to the Telguard Communication Center (TCC). Upon validation by the TCC, the unit will activate. Once the unit activates it will begin operating in normal mode; LED #1 will be on solid. The first alarm is used only to activate the Telguard unit. The first alarm will NOT be transmitted to the central station. Trip several alarms on the alarm panel and verify that the central station received them by calling the central station operator. STEP 5: CNECT SUPERVISORY TRIP OUTPUTS The Telguard provides the host alarm panel with two supervisory trip outputs for reporting a Telguard system trouble code to the central station. The supervisory trip outputs are programmable remotely via the www.telguardonline.com site or locally with a butt-set. The programming options for these supervisory trip outputs can be any combination of ACFC, LBC, LFC, NSC, RFC, and DTF. NOTE: UL Listed installation of the TG-4 CDMA will at a minimum have a trip output connected to the alarm panel to indicate low A/C (ACFC) and low battery (LBC). CHECK PROPER OPERATI OF TELGUARD SUPERVISORY OUTPUT Check for proper operation of each programmed supervisory output by causing it to trip the alarm panel and making sure the proper LED illuminates. Skip the testing of any supervisory functions that have not been enabled. If necessary, reprogram the alarm panel to send proper alarm code when tripped by the Telguard s supervisory output. STEP 6: CNECT AND TEST THE TRIP INPUT (OPTIAL) In addition to the interface to the alarm panel, a single trip input may be connected to the terminal block of the TG-4 CDMA. When the input is tripped, a supervisory message is sent to the central station via the Telguard Communications Center. The functionality of the Trip input can be customized via the www.telguardonline.com site or by a Telguard Customer Service representative. UL Note: Trip input is not evaluated when connected to Burglary Zones on the panel. For UL installations, burglary zones shall not be connected to the Trip Input. STEP 7: COMPLETE THE TELGUARD INSTALLATI The last step is to permanently mount the Telguard. 1. Attach earth ground to the grounding screw located on lower right-hand corner of printed circuit board assembly and permanently mount the Telguard enclosure. 2. Install center-mounting screw (not supplied) and slide the enclosure onto this screw. 3. Install two screws in the bottom mounting holes to secure the TG to the wall. 56047201 5 2014 Telguard
TELGUARD INTERACTIVE The Telguard Interactive feature is an added service that provides the flexibility of remote arming/disarming of the panel and end-user notification of events. If enabled, the wiring and programming of the panel will vary from a standard Telguard installation. To ensure a successful installation, four steps must be taken: 1. Enable the Telguard Interactive feature from www.telguardonline.com 2. Program and wire the panel in accordance to the requirement guidelines provided. Note: Visit www.telguard.com or www.telguardonline.com for downloadable wiring and programming instructions customized for the most widely used panels. 3. Use the dealer portal to verify that all interactive features are fully functional Telguard Interactive service can work with any single-partition security system provided that the alarm panel can be programmed with the following: Alarm reporting format must be programmed to Contact ID. A programmable output must be configured to immediately switch to ground when the system is armed and return to open state when disarmed. An available zone must be programmed as a Momentary Keyswitch, so that a temporary short will cause the panel to switch states (from Armed to Disarmed and vice versa). Opening and Closing reports must be enabled to report at all times. Note: Telguard Interactive will repurpose the STC2 and Trip Input connections and change the Operating mode of the TG-4 CDMA to Cellular-Only. UL Note: UL has not evaluated the Telguard Interactive feature. This feature cannot be used in UL Listed Installations. TROUBLESHOOTING QUICK REFERENCE TABLE Telguard Event LED Indication Relay Output Radio Message Internal Action ACFC / LPF AC LED off. STC LED 2 flashes continuously 1 time. Optional None If main power source is AC, switch to standby battery if present, monitor battery, monitor AC for restoral. If main power source is DC, wait for voltage to return to normal level. LBC cont. 2 times. Optional None Wait for LBC restoral, charge battery. STC LFC cont. 3 times. Optional None Transmit alarm via radio if necessary. When Telco is restored, remove LFC condition. Telguard System Trouble Conditions NSC RFC cont. 4 times. cont. 5 times. Optional None Continue to validate signal strength, NSC will restore when signal returns Optional None Wait for RFC restoral. DTF Dial Tone Failure cont. 6 times. Internal 30V supply circuit failure. Return unit for repair on RMA. PPF cont. 7 times No Wait for PPF restoral. Not Activated Activation LED 1 off None Telguard will not function until unit is activated. 56047201 6 2014 Telguard
Activation Failed LED 1 and 4 flashing No None Press RSSI button twice to clear fault. CDMA Network provisioning failed LED 5 flashing slowly No None Press and hold RSSI button for 5 seconds to restart provisioning. Automatic Self-Test Radio LED 5 flashes on transmit None (Self-test) Send Self-test information to central station via TCC, return to ready state Telguard Remote Query Activated by Customer Service. Radio LED 5 flashes on transmit None (Status data) Send Status data to TCC for review by customer service Telguard Enable and Configuration Upload Radio LED 5 flashes on transmit None (Setup data) Telguard sends setup configuration to TCC and switches to READY to begin operation. Disable TX Communication Center initiated. Radio LED 5 flashes on transmit (Status data) TX capability is disabled until further notice. Telguard can still receive radio signals from TCC. Note: If several trouble conditions are present, the STC LED will flash all of the indications in sequence. WIRING DIAGRAM Alarm Panel System Status LEDs (RSSI Mode) BLINKING R T System Status LEDs Power LED RSSIMode Button TELGUARD TG-4 CDMA 1 2 1 2 3 4 5 6 1 2 3 1 2 BATTERY 1 2 3 4 5 6 7 8 LEDs 2-5 Acceptable RSSI Range Battery Connector Battery wire should be at least ¼ inch apart from AC wires EARTH GROUND RSSI (bars) NE 1 1½ 2 2½ 3 3½ Signal (dbm) NO SVC LED 1 LED 2 LED 3 LED 4 < -110 > -110 > -100 > -90 > -80 > -70 > -60 System Status LEDs (Normal Mode) ACTIVATI SYSTEM TROUBLE PANEL COMM TMC COMM NOT ACTIVATED ACTIVATED FLASHING ACTIVATI DENIED (DISABLED) FLASHING NO TROUBLE TROUBLE: 1 FLASH= ACFC LOW/MISSINGAC LPF LOW DC INPUT 2 FLASH= LBC LOWBATTERY 3 FLASH= LFCLINEFAULT 4 FLASH= NSC NOSERVICE 5 FLASH= RFC RADIO FAILURE 6 FLASH= DTF DIALTEFAIL 7 FLASH= PPF PNL PRES FAIL PANEL-HOOK (PRIMARY) PANEL-HOOK (BACKUP) FLASHING PANEL-HOOK IDLE WAITING FOR RESPSE FROM TCC FLASHING ACTIVATI DENIED 4 INCOMING TELCO AC (12V 800MA) LED 5 RADIO STATUS FAST FLASH SLOW FLASH LG FLASH IDLE, PROVISIED BY CDMA NETWORK RADIO INITIALIZING CDMA PROVISIING IN PROGRESS CDMA PROVISIING IS REQUIRED RADIO IS SENDING MESSAGE 3 4 5 6 R T 2 7 1 RED GREEN 8 RJ31X GND DC STC2 (N.C) STC1 TRIP (N.O.) GND IN OPTIAL BATTERY AC 1 2 1 2 3 4 5 6 1 2 3 1 2 - + LED 8 LED 7 LED 6 NOT USED NOT USED POWER LED FLASHING STANDARDLINE SECURITY ENABLED (2 FLASHESEVERY 5SECDS) NOT USED NOT USED ACNOT CNECTED UNIT MAY BERECEIVING POWER FROM DC/BATTERY ACCNECTED TO UNIT 56047201 7 2014 Telguard