Multi Branding Strategy

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Founded in 1973, Glen Dimplex is now the world s largest electrical heating business and holds significant market positions in the domestic appliance industry worldwide. With an annual turnover of 1.5 Billion, the Group employs 8,500 people. Glen Dimplex remains privately owned and finances its ongoing expansion from its own resources. Fundamental to its success, is a policy of continuous investment in building brands, constant product innovation and providing its customers with the products which they aspire to. The Group takes an international and entrepreneurial approach to managing its businesses, whilst avoiding a bureaucratic style of management. Building strong, vibrant and effective businesses is a fundamental business philosophy. These businesses are expected to operate to the highest standards of efficiency, quality and ethics, with a total focus on our customers needs. The Group s exceptional growth has been made possible by a can do attitude to business by its employees and the tremendous support which it receives from its customers and suppliers.

Multi Branding Strategy The Group operates a multi branding strategy in marketing its product range. Each brand within the Groups portfolio is positioned differently in the market place, with a clear objective of meeting its customers expectations at all times. Our brands have their own distinctive heritage and hold market-leading positions in their product sectors. Great brand names need constant and significant investment in product innovation and in communicating their message to their customers. Glen Dimplex is committed to growing its brands and making them stronger and more successful.

Great brands deserve world class products. We invest in our businesses for the long term to ensure that they will continue to grow and prosper. Investment in technology enables the Group to develop world class, innovative products and to provide a focused service to its customers.

Global Growth November 1973, Glen Electric commences business in Newry, Co Down, employing ten people. 1977, Dimplex, the leading brand in the UK electrical heating market is acquired and Glen Dimplex is formed. 1979, Bitech Engineering commences business in Dunleer, Co Louth. In the 1980s the Dimplex business grew very rapidly in the UK and Glen Dimplex became market leader in all electrical heating product categories. In 1985, Glen Dimplex acquired three UK businesses, Morphy Richards, the market leader in small domestic appliances. Blanella, a manufacturer of electric blankets and Burco Dean Appliances, a manufacturer of products for the catering industry. The 1990s was the decade when Glen Dimple of its Irish and UK base. 1990, we acquired KK main European electrical heating business of S we acquired two electrical heating businesses Chromalox, the market leader and Westcan w subsidiary of Siemens AG. 1992, we acquired brand in the UK cooker market. 1994, we acq Radio, the prestige name in the UK radio mark acquired two businesses, EIO, a German manu care products and Seagoe Technologies, a UK electrical heating appliances.

expanded outside W in Germany, the emens AG. 1991, n Canada ich was a elling, a leading ired Roberts et. 1995, we facturer of floor anufacturer of 1996, we acquired a significant shareholding in Muller, the leading manufacturer of electrical heating appliances in France. 1997, we acquired Goblin AquaVac, a leading manufacturer of floor care products and significantly strengthened our position in this product category in Europe. In 1998 and 1999, we acquired AKO and EWT, the leading brands in the German portable electrical heating market. We also opened sourcing offices in Hong Kong and two in Mainland China to develop a high quality and cost effective Asian supplier base for the Group s worldwide operations. 2000, we acquired Faber, the leading Dutch manufacturer of gas and log burning decorative fires. New sales subsidiaries were set up in Italy, Spain and Poland. 2001, we acquired Stoves and New World, two leading brands in the UK cooker market. 2002, we set up a Joint Venture in China, Shenyang Dimplex Electronics, to manufacture storage heaters for the rapidly growing Chinese market. We acquired Nobø, the market leader in installed electrical heating products in the Nordic countries, together with Dimpco and Brownbrook, the Group s distributors in Southern and Northern Ireland. 2003, we acquired Galaxy Showers, a manufacturer of electric showers for the UK market and Siemens Electrical Heating, the Norwegian and last remaining electrical heating business of Siemens AG.

GDARTWORK 28.11.03 12/5/03 6:46 PM Page 8 Design, Innovation & Development. Glen Dimplex markets its products to increasingly demanding and fashion conscious customers, who demand and are entitled to the best. Our Design and Development teams operate at the forefront of fashion changes and set trends in the design and development of domestic appliances.

Judgement on design is, in the final analysis, subjective. In the domestic appliance industry, the global product does not exist. Household environments and fashion styling is different from country to country and indeed from region to region within some countries. Our 500 design and development engineers work in a creative environment and design for specific market and brand needs. Their challenge is to give our individual customers what they require and feel comfortable with, in their homes. Innovation and Design make the difference between Great Brands and mediocre brands, we ensure our brands remain Great Brands.

Innovation and design make the difference between great brands and mediocre brands. We are dedicated to meeting this challenge, ensuring our products meet or exceed our customers expectations at all times. Our product managers and world class design studio in London set fashion trends in the design and development of household appliances

Our customers demand and are entitled to the best we must ensure our products meet or exceed their expectations at all times Our product development programme is directed at ensuring our products are of the highest standard of innovation, design, quality, safety and efficiency. Products we can be proud of, that our customers are satisfied with and ensure our brands remain great brands.

Glen Dimplex Dunleer, Ardee Road, Dunleer, Co Louth, Ireland. Tel +353 41 685 1700, Fax +353 41 685 1807 Glen Dimplex Dublin, 41 Ailesbury Road, Dublin 4, Ireland. Tel +353 1 283 8277, Fax +353 1 283 8371 www.glendimplex.com