MobiCall Silent Alarm In circumstances such as threats, MobiCall offers efficient personal security for employees at base and in the field, allowing a rapid alarm transmission in emergency and crisis situations.
MobiCall silent alarm In the past years, threats and attacks in public institutions have steadily increased. In order to promptly help employees in critical situations, MobiCall allows hiddenly triggering silent alarms using the existing IT and communication infrastructure. All alarms are centrally processed in the most quick and reliable way possible. Emergency teams are informed by phone call or PC pop-up message. Automatic teleconferences support the situation assessment and the determination of the appropriate aid measures. Thus, MobiCall ensures a better protection of individuals and employees as well as a rapid response to operational alerts. MobiCall: the central alarm platform In the event of an emergency, MobiCall can alert people on an individual or group basis. For this purpose, all known media are available and can be interactively controlled using voice, text, image and video messages. Depending on the situation, emergency task forces and conferences can be convened at the touch of a button. The solution also supports internal Watchdog monitoring, automatic backups, as well as extensive reporting and statistics functions. 1 2 MASTER Crisis team First-aiders EVENT/ INPUT COMMUNICATION Emergency team Safety officer Evacuation team REPORT & CONTROL ACKNOWLEDGMENT & ESCALATION Fire brigade Management SUPERVISOR ESCALATION Staff members External parties 4 3 Fields of application: Mobilization & Evacuation Alerting & Emergency calls Lone worker protection & Localization Voice-recording, Web-playback Monitoring of technical components IoT-based Monitoring & alerting IT Monitoring Process optimization Hotline & Conference Integration production alerts Task-management, 4G / Wi-Fi Client-Applications Customer-specific applications
MobiCall silent alarm via Client PC SILENT ALARM Morning shift 1 pers / 90 sec Telephone 2 8 am 12 pm 4 Condition being fulfilled 1 3 Client PC 5 12 pm 6 pm Escalating group Push buttons Report & control Afternoon shift 1 2 There are different options to trigger a silent alarm. This can occur through an individual keyboard shortcut (e.g. Alt+1), in the form of a panic alarm by simultaneously pressing at least 3 keys, or even via mouse click using the MobiCall App, but also using an external Bluetooth or USB push button. The central MobiCall server can identify and locate the Client via PC or username, IP or MAC address or even using the access point. 4 5 To ensure the maximum safety, a predefined number of recipients must acknowledge the alarm. If these people cannot be reached, the system can start an alarm escalation in order to notify further participants. MobiCall logs detailed information about the whole alarm proceedings. The alarm report can be sent automatically but also retrieved through the alarm control panel at any time. 3 In case of emergency, MobiCall starts an individual or group-based alarming scenario. By that MobiCall transmits the event multimedially to a defined group of people, according to alarm and time plan, using, for example, internal and external extensions, smartphones, Client PCs, IP loudspeakers. Depending on the alarm configuration, the transmission of information can occur on a spatial, skill and priority basis, as well as in a simultaneous or sequential way. Masked notification After having released the alarm, it is also possible to send the user a masked notification, to notify the successful alarm release, for example through a popup message like Current meeting in the room 200. Monitored connection According to the customer s needs, it is also possible to trigger a time-delayed alarm, to give the user the opportunity to independently reset a false alarm.
If the phone sets off an alarm An emergency call is triggered by pressing a specific key on the desk phone. This can happen unnoticed and is not acknowledged, so that the threatening person is not aware that an alarm has been triggered. After the terminal device has made the emergency call, it automatically switches to the wiretap function. This allows to the automatically alerted members of the alarm group to listen into the room in question in order to assess the threat situation. At the same time, the system automatically initiates an emergency conferencing between these users, so that they can discuss on the appropriate countermeasures to be taken. All processes are controlled and logged by the alarm server solution MobiCall. Moreover, the availability of the phone terminal device is monitored and if the connection is loss the proper alarm is set off. Silent alarm from room 120 ALARM CONFIGURATION Room number displayed Control of the special ring tone 4 x ringing time per alarm group Interruption of ongoing calls at the 2nd escalation stage PBX 1 2 3 Alerting 1st floor group (20 staff members) 1st escalation 2nd floor group (18 staff members) 2nd escalation 1st-3rd floors groups (60 staff members) ACK by 2 users ACK by 2 users ACK by 2 users 1 repetition Successful alarm Alarm closed Supported communication platforms
Cross-site connection of emergency components Simple and easy integration of external push buttons and subsystems Acting as a platform-independent solution, MobiCall supports a variety of technologies, regardless of whether a classic 2-wire emergency button, radio transmitter, Bluetooth push button, GSM emergency button or the integration of existing hazard detection systems. A cross-site connection of different components can also be implemented. The solution can flexibly be adapted to your existing infrastructure and needs. City hall Branch office 1 Wireless module Branch office 2 IP contact box Data center monitoring of all connections GSM network GSM emergency call module Security solutions for field representatives The MobiCall Android App can be used to protect field representatives. The solution is designed on the basis of the DGUV (German Statutory Accident Insurance) 112-139 regulation in order to ensure a reliable personal protection. Solution for Android devices based on the German Social Accident Insurance (DGUV 112-139) Alarm can be triggered in case of locked screen Alarm activation by rip cord Alarm activation via external Bluetooth push buttons Automatic (man-down, no-movement, time, escape and tear-off via pull cord alarm) and manual alarms are supported Automatic start of emergency conferences between the people triggering and the one receiving the alarm Server-based and local monitoring of terminal devices Integrated equipment test before starting work Localisation via Wi-Fi, Bluetooth Beacons and GPS
MobiCall cockpit Stay on top of things For central offi ces and executive functions, such as a receptionist, gatekeeper, safety offi cer or control centre, the chance to display a personal emergency call on a site or building plan is of particular importance. The high-performing MobiCall Visualisation Tool allows controlling and keeping track of the user even in stressful situations. Procedural instructions lead the acting units through an emergency. Depending on the customer s preference, we offer the possibility to access security cameras and to initiate situational alert chains. High-performing system management All scenarios can be confi gured and managed through the MobiCall App, both in a centralised and decentralised way. The web-based management tool features an innovative drag-and-drop confi gurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to confi gure personal data and alarm parameters. The AD integration is the highlight, allowing the simplification of all administration and management tasks The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The solution enables the integration of existing Active Directory databases, thus allowing an automatic import of master data. Moreover, if an alarm is triggered the identifi cation and location of the trigger can occur in real time, to start the appropriate alarming scenario. When creating dynamic alarm groups, it is possible to take into consideration location, presence and skill parameter.
New Voice MobiCall Added values overview Flexible, modular and highly performative Platform-independent solution Decentralised and centralised structure Optional virtualization Load sharing support Cloud-ready application Full multi-media integration +350 interfaces for subsystems Security under control Internal system monitoring Optional geo-redundancy Automatic backups Interfaces monitoring Automatic recording Usability Process-oriented system management Sector-specifi c confi guration options Multi-client capable web access Templates and fi ltering functions for statistical alarm evaluation Reporting with graphics USA Brazil Germany Austria France Switzerland Dubai China Australia New Voice International AG +25 years of experience 60 employees +6,000 installations 250 marketing and service partners Worldwide branch offi ces
New Voice International AG The Swiss company New Voice International AG has been developing high-quality solutions in the security, telecommunication and information technology fields since 1991. Having successfully implemented more than 6,000 systems worldwide, New Voice is the leading provider in the Unified Event Communication industry. The main product is MobiCall, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environments. More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces. Copyright 2017 New Voice International AG All rights reserved. The information provided in this document contains general descriptions or performance features which can vary according to the infrastructure and the software version. MANUFACTURER: ASIA PACIFIC & AFRICA: EASTERN EUROPE: EUROPE & MIDDLE EAST: New Voice International AG New Voice Australia New Voice (Austria) GmbH New Voice International AG St. Gallerstrasse 8 CH 8853 Lachen Tel: +41 58 750 11 10 mobicall@newvoice.ch www.newvoiceinternational.com Level 1 / 7 Clunies Ross Court Eight Mile Plains 4113, Queensland Tel: +61 7 5667 2990 mobicall@newvoice.com.au www.newvoice.com.au Paschinger Strasse 59 A 4060 Leonding Tel: +43 732 890 120 mobicall@newvoice.at www.newvoice.at St. Gallerstrasse 8 CH 8853 Lachen Tel: +41 58 750 11 10 mobicall@newvoice.ch www.newvoiceinternational.com