MONITORING ACCESS CONTROL VIDEO SURVEILLANCE INTRUSION DETECTION FIRE & LIFE SAFETY COMMERCIAL SOLUTIONS Tyco Integrated Security Monitoring Services Helping you secure your business 24 hours a day, 365 days a year Safer. Smarter. Tyco.
Security for your business When you need it. Where you need it Tyco Integrated Security Monitoring Centres are interconnected to create a security network with backup systems that meet or exceed the standards set by the Underwriters Laboratories of Canada. So in the extremely rare instance that a Tyco Integrated Security Monitoring Centre is forced to close, the incoming calls and alarms can be switched to one of the other Tyco Integrated Security interconnected Monitoring Centres. Our four Monitoring Centres are strategically located throughout North America, all interconnected to create one of the most powerful, reliable security networks available. The real-time support network operates 24/7/365 and handles millions of signals annually. Aurora, CO Toronto, CAN Kansas City, MO Montreal, CAN Through these centres, we can help monitor a full range of advanced security solutions, including electronic access control, video surveillance, monitoring, intrusion detection, and critical conditions (flood, temperature). We can also help you support your security management needs through remote guard tours, video assist, video escort, remote access control and video alarm verification. Our monitoring solutions coupled with our highly trained monitoring staff can help enhance your overall security. Special Operations. Unique services for unique needs Our Special Operations Centre supports our innovative monitoring services those that go beyond traditional monitoring needs. The team members in this area have been with Tyco Integrated Security for an average of 10 years each, so they understand the evolving issues you are facing, and they know how to make the technology work for you. Tyco Integrated Security s new technology is pioneered, monitored, tested and refined in this highly specialized area. We hold ourselves to the industry s toughest standards The Tyco Integrated Security Monitoring Centres are designed to meet or exceed the industry standards, such as those set by the Underwriters Laboratories (UL) and Underwriters Laboratories of Canada (ULC).
Tyco Integrated Security Monitoring Centres meet industry requirements Underwriters Laboratories Specifications Must undergo annual UL/ULC inspection. Must have redundant data and application server operations that are documented and routinely tested. Must have redundant power systems. Must be staffed 24/7/365 days per year. Fire suppression mechanisms must be built into data centre. Must employ documented best practices for the reduction of false alarm police dispatch. Enhanced Customer Requirements Must be able to receive alarm signals via high security asynchronous polling, dial-up and Internet communications methods. Must receive encrypted alarm signals. Tyco Integrated Security Monitoring Centres exceed industry requirements Certifications Facilities are certified by Underwriters Laboratories with UL Certification UUFX, and are compliant with UL Standards UL1981 & UL827 for Central Station Fire and Burglar Alarm Services. ULC listed in Canada. Redundancy Each facility is redundant to a minimum of two other UL listed and ULC listed facilities. Redundancy is documented and routinely tested. Redundant monitoring facilities are a minimum of 500 miles apart to reduce the risk of weather-related complications. Telecommunications Telecommunications lines are redundant and configured to avoid service disruption in the case of a physical line cut. Radio backup signaling available through Tyco Integrated Security Monitoring Centres.
Operations Additional Security Solutions Load-balancing capability between centres ensures Secure website is available for access to alarm response during peak periods. Procedures are documented and routinely tested. Monitoring Centres must monitor and track speed customer-specific alarm information. V ideo alarm verification and/or physical guard dispatch and verification available. of answer targets for all inbound and technical assistance calls. Technical assistance is available 24/7/365. Centres have a minimum call handling quality Network and Data Protection Centres undergo annual site inspection by a third party that reviews data centre security standards. assurance objective in place. Measurements Customer data is isolated and protected by firewalls. are ongoing and continually documented. Data is backed up, and backup media is marked, Field Support Maintain targets for response to most service calls within 24 hours. Quality assurance objectives are continuously documented and measured. IT Operations and Procedures Facilities and software are maximized to provide necessary documentation and procedures. isolated and protected. A wide range of user authentication methods are deployed before access is granted to customer data and Monitoring Centre applications. Network users require unique passwords across the network and to individual servers. Users access the network via a Monitoring Centre private LAN.
Your security is only as effective as the people behind it Tyco Integrated Security Monitoring Professionals all go through an extensive three-part training program that is one of the most comprehensive in the industry. This training translates into a professional commitment shared by all: deliver the proper response within minutes of receiving a critical incoming alarm call. That s no small task when you consider that a single centre alone handles eight to ten thousand alarm calls every day. In addition to these well-trained representatives, we also have teams of highly skilled Technical Assistance Specialists, who are trained on how our alarm systems are put together, how they re installed, how they work and how to troubleshoot problems that may arise. In short, they know the systems inside and out. And they re available 24/7 to talk customers through any questions or concerns. Services offered by our Special Operations Team Interactive Video Monitoring Suspicion Assistance Video Escort Card Access Executive Monitoring Crisis Line Image & Video Request Video Alarm Verification When you choose Tyco Integrated Security Services for your monitoring needs, you have access to more than our advanced technology. You have access to Tyco Integrated Security s highly trained and skilled professionals as well.
For reliable business monitoring, trust the company that invented the concept in the first place In North America, Tyco Integrated Security has been developing security advancements since 1874. This long history gives Tyco Integrated Security the experience and insight to continually create security solutions that can help meet your evolving security needs. For a more in-depth view of the security solutions we offer, go to www.tycois.ca and know that we ll always be there for your business with innovative technology and experienced professionals. Call Tyco Integrated Security at 1.800.2.TYCO.IS (1.800.289.2647), or learn more at www.tycois.ca. RBQ 5649-2317-01 Tyco 2013. ALL RIGHTS RESERVED. Tyco is a trade/service mark of Tyco International Services GmbH and is used under license. All other marks are the property of their respective owners. L7056CE-07 (5/13)