Linen and laundry service Linen and Laundry Section -responsible for the processing of all request for laundry service, including guest s laundry,employees uniforms and linen used for banquet function. Laundry Manager/ supervisor -usually manage the laundry section Valet runner- picks ups and delivers guest laundry Sorter/ Marker- sorts, classifies and labels laundry items Linen attendant- does the recording, storage and issuance of linen. Washer- responsible for washing and drying laundry items Flat Ironer- does the ironing Steam Presser- performs steam pressing Dry Cleaner-spotter- assigned to do dry cleaning and spot removal Seamstress- does mending of guest laundry or employees uniforms In big hotels with voluminous laundry job to be done,there is a rigid division of the labor with one laundry staff concentrating in one task. However, if the establishment is small and has limited laundry job to attend to,it is not practical to have too many laundry staff. Distribution of Responsibilities of the Laundry Staff. I.Linen and Laundry Supervisor - directs, leads, monitors,and controls all activities covering linen and laundry service. Duties and Responsibilities Checks quality of laundry service. Ensures the proper use, storage and maintenance of linen and laundry equipment, tools, and supplies. Checks condition of equipment. Maintains par stock requirements. Initiates and supervises weekly inventory of laundry supplies and other item. Sees to it that laundered items are delivered on time. Trains, coaches and supervises his staff. Attends to complaints regarding linen and laundry service. Performs other related duties as maybe assigned by superior. II. Linen Attendant/ Custodian - stocks, stores,and issues employees uniform, linens, cleaning supplies, guestroom and public area amenities. Responsible for the issuance of the uniforms as well as guestroom restaurant and banquet linen, cleaning materials, supplies as well as guestroom amenities. Records and accounts for all issuances of guestroom amenities, uniform and linen used for guestrooms, banquet and dining service. Reports to the supervisor missing articles, losses, breakages, and damaged items in the linen room. Assist the supervisor in conducting inventories of linen, general supplies and uniforms.
Responsible for the proper arrangement and storage of linen, general supplies and uniforms. Performs side duties like mending, repair of uniforms and baby-sitting. Receives all surrendered linen items. III. Valet runner - responsible for the picks up and delivery of the laundry items of the guest and also those for house use. Picks of guests regarding the latter s laundry item. Helps in sorting finished laundry items that are ready to delivery. Coordinates with the room keeping supervisor for the delivery of laundry items is the guest are not in their rooms. Delivers processed guest laundry. Informs the laundry office of his whereabouts in case there is any call for pick up and immediate delivery. Picks up guest s items for the laundry and endorses them to sorter/ marker for proper classification. Checks laundry item. Informs the sorter/ marker about special instruction Coordinates with front office/ housekeeping regarding information in room changes to avoid wrong delivery. Performs other related duties as maybe assigned by his/her superior. IV. Flat Ironer/Wrangler -performs ironing of the linen items in the flatwork machine following the standard procedures. Sorts all item by classification before running them in the machine. Performs pressing and ironing. Inspects and sorts out stains and damage linens. Folds duly accomplished items. Prepares and keeps records of accomplishment. Reports malfunction of machine to superior. Cleans work areas and machine. Performs other related duties. V.Washer (Guest Items) - Attends to the washing and extracting, drying of the all laundry and FOC ( free of charge) items. Receives laundry items of the guests from the sorter-marker. Sorts and classifies items according to kind, color, and degree of dirt. Inspect items for damages and stains. Manually cleans with detergent the badly soiled portion of guest items prior to machine washing. Loads the extracted items into the washing machine and performs washing according to standard washing procedure. Loads the extracted items to the drying machine for completion.
Inspects and sorts dried items and forwards them to the pressing section for pressing or ironing. Constantly checks the cleanliness and maintenance of the equipment. Performs other duties. VI. Washer ( Linens) - attends to the washing, extracting and drying of all Housekeeping linens and also linen used for the dining and banquet function. Sorts all dirty linens and towels brought into the laundry section. Sorts all dirty linens like tablecloths, napkins, and cocktail napkins received from different food outlets. Loads items into the washing machine and performs washing in accordance with standard washing procedures. Unloads extracted items and forwards them to either mangling or pressing section. Performs daily cleaning of his area and the machine he is operating. Performs other related duties as maybe assigned by his/her superior. VII. Seamstress - performs sewing or mending of guest room linens as well as those used for banquet and food service operation. Responsible for mending and repair of the guest garment. Mends and repairs torn or damaged curtains, bed covers, skirting of guest rooms. Maintains the cleanliness and condition of the sewing machine. Reports to superior any malfunctioning of sewing equipment. Maintains a stock of sewing kit and locks after their safekeeping. Assist linen attendant in the issuance of guest room linens and banquet linen during peak season. Performs other related duties. Sequence of Guest Laundry Service Sequence of Guest Laundry Service Guest shall fill up the laundry list and may request for the pick-up either through the Housekeeping or Laundry office guest phone or through the front desk or to any room supervisor or room attendant. If the pick-up request is coursed through the laundry clerk,the latte logs down the guest instructions for the processing of items and calls the linen attendant, valet runner or room boy for the pick-up of the items. The laundry list and laundry are picked up by concerned staff. Upon of the laundry items, the attending staff checks items on the list in front of the guest if he is around. If the guest is not around, he checks it in the presence of a floor guard or room boy/supervisor who will be serving as witness for damages. Items for washing are endorsed to washer for processing. If the item is for dry- cleaning (color code it with blue tag) If the item if for machine-washing (color code it with pink tag)
If the item is fit for forms of processing, it is endorsed to other laundry staff. Presser- for the blouse, dresses, trousers and related items. Hand ironer- for normal shirts. Utility Presser- for trousers,skirt and long dresses. If the item needs no further processing, it is placed inside the pigeon box according to tag. If the item is ready for delivery, the linen attendant or valet runner sorts them against the laundry list, collects altogether laundry items of each guest in a garment bag, attaches the laundry list to the bag and endorsed it to the linen attendant If the guest is on cash basis, laundry clerk prepares a voucher to be attached to the item for billing. The processed item will now be delivered to the guest. Brief / Summary of the Basic Wash Steps. Flush- the linen is wet to dissolve water-soluble soil and to reduce soil load in the following suds steps. Always flush at high-water level and medium-temperature water. Time: 1 to 3 minutes Suds involves actual washing step, where the detergent is added to the wheel, low-water level and hot water used. Time: 5 to 8 minutes Bleach- elimination of stains that could not be remove by the detergent. Time: 5 to 8 minutes Rinse- rids the linen of detergent and soil. Time: 1 to 3 minutes Sour and soft step- is the final conditioning of the linen fabric softener and sour ( wild acid). Time: 3 to 5 minutes Extract- process of reducing the moisture content of linen by 50% ( 100 lbs. Dry wt.); linen will retail 50lbs water after extraction. Time: 1 to 12 minutes Break- performed before the suds step. Low-water level; medium to hot water, with a highly alkaline-break product is added to break loose soils. Time: 30 to 2 minutes Interdictor Extract- this process spins soil-laden detergent solution out of linen. Time: 30 to 2 minutes. Drying with Dryers Supplies and materials needed: Drying machine Check up the condition of the machine before using. Test whether it is in working condition. Keep clean the lint screen and the dryer drum. Put into the machine just enough quantity of line such that it will not occupy the whole dryer drum. Select the right drying cycle and setting. Automatic Dry for towels and linens which do not require pressing or are hard to press. Damp Dry for flat sheets, pillowcases, items which requires hard pressing. Fluff Air Cycles to prevent shrinkage, especially for the bed pads, comforters and blankets. Strictly follow manual instruction.
Clean the machine after using. Recording the Delivery of Laundry Items. Fold all processed laundry items. Record all finished items for delivery and note down damages. Deliver all items and have the records acknowledge by the guard on duty at the laundry area. Prepare production report and damages report.