Be a BIG MOUTH and Get 100 % of your Investment BACK!! Every owner of a new Anthony PHC HVAC system has the chance to earn back 100% of their investment. As part of Anthony PHC s Big Mouth Referral Rewards, the first time you refer a friend or family member who chooses to install a new heating and air conditioning system, we ll send you a check for 5% of the cost of your system! The checks grow from there. After just 7 referrals, you will have earned back 100% of your investment. No other advertisement is as good as a satisfied customer. We d rather spend our budget on you! The Anthony PHC Big Mouth Referral Rewards is our way of saying thank you for your kind endorsement. So go ahead, be a Big Mouth! Your Comfort ZONE A must read for your indoor comfort GO AHEAD. BE A BLABBERMOUTH. ANTHONY PLUMBING, HEATING & COOLING BIG MOUTH REFERRAL REWARDS PROGRAM 2017 Anthony PHC Fall/Winter 2017-2018 Categories Inside: You, Me, A.S.A.P...page 3 Girls Night Out...page 8-9 Air Quality/Tankless Water Heater..page 10
How We Got to Now I recently read a fascinating book with this title by Steven Johnson. It is about six innovations that made the modern world: Glass, Cold, Sound, Clean, Time and Light. Two of the six (Cold and Clean) are exactly what Anthony PHC specializes in! Cold means the ability to create a comfortable indoor environment when it s warm. Think about how unbearable the hot, humid summer months would be in Kansas City without air conditioning. Prior to air conditioning, the Southern states were scarcely populated. After the invention of air conditioning, millions of people moved to those areas. The invention circulated people as well as cold air! Clean refers to sewer innovations and the ability to provide germ-free drinking water. In the late 1840s, Chicago was a rapidly growing city. Its primary system for sanitation removal was scavenging pigs roaming the streets! Epidemics of cholera, typhoid fever, and dysentery erupted regularly. In the summer of 1854, an average of 60 people per day died of a cholera outbreak. Until the twentieth century, parents faced a very high likelihood that at least one of their children would die at an early age. Advances in public infrastructure (clean drinking water and reliable waste removal) allowed crowded cities to grow exponentially, leading to millions of people living in close quarters, and helping guarantee that children would survive into adulthood. Here in the 21 st century, Anthony PHC provides the latest technology of cold and clean innovations. We re proud to offer Technicians You Can Trust With Your House Keys and Cleanest Plumbers In Town to help bring the latest innovations to your home. We greatly appreciate your business and referrals. You, Me, A.S.A.P. ANTHONY SERVICE AGREEMENT PROGRAM Our Anthony Service Agreement Program (A.S.A.P.) is an investment in your home. Up to 70% of home systems failures could have been prevented with annual maintenance. Our A.S.A.P. program is a comprehensive preventative maintenance program for your heating, cooling and plumbing system. Much like performing maintenance on your car, annual maintenance on your home s heating and cooling system will extend the life of your system and validates the manufacturer s warranty. An exciting new addition to the A.S.A.P. program are exclusive quarterly events. July 2017 marked our maiden quarterly event at the Kansas City Zoo, where over 900 of our A.S.A.P. customers and their families attended a day at the Zoo as our special Thank You. Being an A.S.A.P. member offers a number of valuable benefits: Three annual comprehensive tune-ups Heating, Cooling, and Home Plumbing (with purchase of plumbing plan) Front-of-the-line, same day service Up to 30% off all of our products and services, including plumbing No overtime charges on emergency repairs, EVER! Admission for you and your family to our exclusive A.S.A.P. Quarterly Events A.S.A.P. Members Enjoy A Day At The Zoo Equipment longevity increase the life of the system as well as the return on your investment Energy Savings Independent studies show you ll recoup the A.S.A.P. investment in utility savings It was a picture perfect day on July 29 when Anthony PHC hosted over 900 of our loyal Anthony Service Agreement Program (A.S.A.P.) customers and their families at the Kansas City Zoo. Our quarterly A.S.A.P. events are just another way in which Anthony PHC likes to thank our A.S.A.P. customers for trusting and allowing us to perform preventive maintenance on their home s equipment. Upcoming A.S.A.P. events in 2018 Visit for dates and locations on the following months: March, May, August and October. 2 3
We re Here To Serve You! At Anthony PHC our mission is to provide a consistent, highest quality, value-added service experience for every customer every hour of every day. The service experience must exceed customer expectations to the point the customer will be so delighted with us they will feel compelled to tell others so they can benefit, too. Queue the Review Over 150 Co-Workers To Serve You! Growing up, most of us relied on friends and family members to provide recommendations for service providers. Although this still holds true today, 92% of consumers now go online to read reviews before making a purchase, and 84% of those people trust online reviews as much as a personal recommendation. Consumers have tons of review sites at their disposal, like Google, Angie s List, Facebook, BBB, Yelp and more, where they can peruse reviews on all types of service providers. Good advice is to read reviews from more than one site and to not trust companies who have a perfect rating, as you know no one is perfect. Also, if you read a bad review look to see how the company responded, as there are always two sides to a story and how a company addresses issues speaks to their values as an organization. As a courtesy, it is always good to contact the company directly before taking your concern online. At Anthony PHC, we take your feedback seriously. That is why we provide a survey after every service call. We want to know what we did well and what we can improve on because all of our work comes with a 100% customer satisfaction guarantee. We re honored to serve you and thank you for trusting us with your comfort, health and safety. Your Digital Experience Matters Did you know that the average attention span in 2000 was twelve seconds? Or that today it is only eight seconds? Because we know our attention spans have shrunk, and that your time is valuable, our goal is to get you where you want to go as quickly as possible. Just like a technician tightens up the bolts on your furnace, we continue to tighten up your experience on our website. Since the upgrading of our new Anthony PHC site in November 2016, we have made multiple improvements to ensure your experience is efficient and seamless, including the new rotator feature on the homepage that highlights our current promotions. For the time being, whether you are scheduling service, requesting a free estimate, or reading our Keynotes blog, we want you to find the information you re looking for in one click. We also want you to be able to contact us whichever way is most convenient for you. You have the option of calling, emailing, chatting or filling out a form. If you have any comments or questions regarding our website, feedback is always welcome at email@anthonyphc.com. Come join us at: Oct 26 Oct 27-29 Nov 2-5 Lenexa Enchanted Forest Johnson County Home Show Midwest GameFest 4 5
Why We Do What We Do Wow, I Didn t Know That! Teaching Tuesdays Want to learn to change a flush valve on your toilet, or how about learning all the ways you can control your home with your smart phone? Anthony PHC provides hands-on DIY and how-to seminars as part of our Teaching Tuesdays education program taught by our expert technicians. You can have all your questions answered while learning from the pros. Open to the public, we enjoy providing you with the information and how-to tips and tricks for your plumbing, heating, cooling, home automation and a variety of other home comfort solutions. We offer 12 seminars per year. Put these Teaching Tuesdays seminars on your calendar: September 26...Plumbing DIY Every Homeowner Should Know October 10...8 Things to Consider when Replacing Your Furnace October 24...Furnace Safety November 7...Toilet and Faucet Care and Repair December 5...Humidification Seminars are held from 5:30 6:30PM, are FREE and open to the public at our showroom located at 15203 W 99th Street, Lenexa, KS. Anthony PHC s Awesome Monthly Giveaway We love giving back to our customers. Every month we give away a fantastic prize! All you have to do is enter each month at anthonyphc.com/giveaway. We post each winner on Facebook. Please LIKE us on Facebook to see the winner it might be you! Upcoming Giveaway Prizes September: Traeger Grill October: Amana 24.49 cu ft Side by Side Stainless Refrigerator November: $1,000 Holiday Cash December: (2) Auto-Ray Garage Heaters June Winner: Troy-Bilt riding lawnmower, Andrew D., Overland Park, KS. July Winner: $1,000 Crowley Furniture Gift Card, Margaret S., Kansas City, MO. August Winner: $1,000 Back-to-School Cash, Andy M., Lenexa, KS Kenneth and Michelle H. from Independence, MO We ve been Anthony PHC customers for about 3 years and I can t say enough about your technicians and customer service group. They are honest, friendly and really know how to treat customers. Your technicians always provide me with helpful advice on how to prolong the life of our system and how we can save on our energy bills! We will be Anthony PHC customers for a long, long time. KEEP CALM AND SAVE MONEY People Saving Money- Always in Vogue! What is your cost of comfort, health and safety? Certainly your monthly electric, gas and water bills reflect that cost as well as your heating and cooling system. If your air conditioner is over 13 years old and your furnace is over 15 years old, then it may make cents for it to be upgraded. Customers of Anthony PHC benefit from a wide variety of affordable, easy pay plans. These plans include no interest, low interest, low payment and even no credit. That s right, for Missouri homeowners we even have a plan that is based on equity in the home and not credit. With Anthony PHC the replacement experience is so easy, the only regret we hear from homeowners is they wish they would have done it sooner. Call today for a free energy analysis and experience EASY! 6 7
Battle of the Shindigs 8 Thursday, September 28 At Anthony Plumbing, Heating & Cooling 15203 W 99th St, Lenexa, KS 66219 5:30-8:30pm BBQ Dinner by McGonigles Meat Market Wine and Spirits Tasting One Hope Wine Union Horse Distilling Company We Will Be Giving Away Great Raffle Prizes All Evening Long YOU WON T WANT TO MISS THIS! COME TEST YOUR LUCK AND WALK AWAY A BIG WINNER! DIY SEMINARS ALL EVENING LONG! SHOPPING FROM OVER 20 VENDORS! Gentlemen, Start Your Engines... Fair is fair Just as the ladies had their night, now join us for the widely popular Guys Night Out. 4th Annual Guys Night Out February 7, 2018 Join us for a fun filled night of enjoyment, including poker, blackjack, craps and other games. There will be bourbon tasting from Union Horse Distilling Co. and our famous Kansas City BBQ. Like us on Facebook for further details. Facebook.com/ AnthonyPlumbingHeatingCooling. 9
When Is Enough, Enough? At Anthony PHC, we believe in preventative maintenance for your furnace. We want to prevent a crisis before it occurs. A cold night in December is not the time to find out that your heat isn t working. Here are 4 questions to consider when deciding if it s time to replace your furnace before you wind up in the cold. 1. How old is your furnace? We say a furnace is old if it is older than 15 years. If your furnace is close to being able to vote, you should consider replacing your furnace, rather than when it stops and you re chilled to the bone. Anthony PHC offers FREE energy analysis and estimates. 2. Are your energy bills increasing? Furnaces lose their efficiency as they age. Like an older automobile, they may still work, but not as efficiently. The furnace may run longer and harder to provide the same amount of heat. New furnaces use approximately 1/6th the electricity of an older model. Saving money on your energy bill is a strong consideration when evaluating a replacement. 3. Are you putting money into your heating system? Have you had to replace one or two parts over the last few years? Furnaces incur more breakdowns as they get older and usually right before the end of their lives. As time passes, it gets harder to obtain the correct parts. When is enough enough? How much more will you invest in an old system versus putting your money towards a new system? 4. Are you comfortable? The question to ask is: Are you comfortable in your home? Are you having to adjust your thermostat frequently? Do you have to wear more clothes than you should to stay warm? These are all signs that your furnace lacks the ability to distribute heat evenly and keep you comfortable. How important is your comfort to you? To Tank Or Not To Tank, That Is The Question... So many questions have arisen about the economics of traditional tank water heaters. The traditional, tank-style water heater uses gas or electricity continuously to keep the entire tank of water hot, even when you don t need water. A tankless water heater is far more efficient because it only uses energy to heat water when there is a demand for it; there is no standing pilot light. Water enters the heater only when hot water is called for somewhere in the home. As long as you have water, you will never run out of hot water! Because water is not collected in the system, corrosion is not an issue. This extends the life of an on-demand, tankless water heater to about 20 years; almost twice that of an average storage tank water heater. The benefits are endless; they only begin at unlimited hot water! Trivia Question: How many fountains are in Kansas City? /trivia All correct answers will be entered into a drawing for a $100 Hereford House Gift Card. 10 11
Every Breath You Take Dust, pollen, pet dander, dust mites, mold spores, bacteria and viruses that are trapped in your indoor air can be 100 times more polluted than outdoor air. Common 1 filters in your furnace can only stop 5 to 15% of harmful airborne particles. By installing high efficiency filtration directly into your system, we can stop dust mites and harmful contaminants from traveling freely through your home. Ultra Violet Germicidal Lamp The Power Of Light If you suffer from: Respiratory allergies Asthma Headaches Runny, sneezy or stuffy noses Itchy, watery eyes Sore throat Fatigue Harmful bacteria, fungi and molds can grow in your heating and cooling system. The UV Lamp kills and prevents the growth of microorganisms, which may reduce or prevent these symptoms or illnesses. Almanac Weather Facts: frequent showers. sailors delight. be a bad rain. of rain. The higher the clouds, the more pleasant the weather. When clouds appear like towers, the Earth is refreshed by A rainbow in the morning gives you fair warning. Red sky in the morning, sailors take warning. Red sky at night, Ring around the moon? Rain real soon. You can measure the distance you are from a lightning strike by counting from the flash of the lightning to the sound of thunder. When the wind blows the tree leaves upside down, there will If the cows in pastures are all lying down, it s a sign Winter thunder means snow within 10 days. Squirrels nesting in dead trees instead of making nests of leaves means a harsh winter. Did you know: Jam sessions originated in Kansas City, when jazz musicians would play into the wee hours of the morning. The Plaza Christmas lights tradition started with a strand of 16 lights over a doorway in 1925. Things my Grandmother said: See a penny, pick it up. All day long you ll have good luck. If you spill salt you have to take some and throw it over your left shoulder to ward off bad luck. When you have your health, you have everything! Notice the Wooly Worms? According to folk wisdom, when the brown bands on fall wooly worms are narrow, it means a harsh winter is coming. The wider the brown band, the milder the winter. 12 13
Water Damage - A Thing Of The Past! The Anthony PHC Water Guardian solution gives you peace of mind knowing that you are protected from water damage in your home. This system mitigates the risk of appliance leaks or other damage from unwanted water inside your home. The Guardian immediately shuts off the main water to prevent damage. Mobile alerts provide added value by notifying you once a leak is sensed. Some of the many water hazards in a home: Dishwasher Refrigerator Washing Machine Water Heater Toilets Sump Pump Water Guardian is only $995 installed. Components sold separately total $1,802. Keeping Baby Warm We have all had that vehicle in our life that was more than just a way to get from point A to point B. You can think back to all the great memories you had in your 75 Nova or your 83 Firebird TransAm and even how you decided what to name it. Maybe you still have that baby today and continue to take great care of it. What if you could keep your baby warm throughout the winter months? By installing our Auto-Ray infrared garage heater, you can do just that! Now, before you worry about that power bill, you should know our garage heater uses NO electricity. It runs on natural gas, using infrared technology, and can heat a 2-3 car garage for pennies a day. Just think, no more frozen blocks of snow on your wheel wells in the morning. No more warming up the car for 10 minutes before you leave. It helps those rooms above the garage stay warm, too. Our garage heater is also a great way to heat an out-building or a detached work shed! We invite you to visit our showroom to see the garage heater in action. Beat the cold; call us today to schedule a free estimate. 14 15