DOD FIRE SERVICE CERTIFICATION SYSTEM LESSON PLAN 7 Personnel Classification: Subject: Lesson Length: Level of Instruction: Job Performance Requirement: NFPA 1001 Objectives Fire Fighter I Fire Alarm and Communication 8 hours Basic Tasks as listed in NFPA Objectives, in accordance with NFPA performance test 3-2.1 5.2.1 Receive and report the response to an emergency call 3-2.2 5.2.2 Receive and report the response to a non-emergency call 3-2.3 5.2.3 Transmit and receive messages via the fire department radio Training Materials/Equipment: Classroom, chalkboard or equivalent, transparencies or equivalent (file name FFILP7.ppt) overhead projector or equivalent, and materials for Receiving Alarms Practice Exercise (scenarios and checklists (file name FFI receiving alarms.doc)) and Receiving Phone Calls Practice Exercise (scenarios and checklists (file name FFI receiving phone calls.doc)), and, if possible, disconnected telephones (one per student)) References: IFSTA, Essentials of Fire Fighting, 5th Edition, 2008, Fire Protection Publications, Oklahoma State University. NFPA 1001: Fire Fighter Professional Qualifications, 2002 2008 National Fire Protection Association, Quincy, Massachusetts.
Additional Information: Audio-Visual IFSTA Firefighter Videotape Series, Fire Alarm and Communications, Fire Protection Publications, Oklahoma State University. IFSTA Firefighter Videotape Series, Fireground Operations, Fire Protection Publications, Oklahoma State University. Electronic Files FFILP7.ppt FFI receiving alarms.doc FFI receiving phone calls.doc Instructor Tasks: Review lesson outline to ensure learners understand the understanding of contents and procedures. Review references for lesson. Use additional references and your knowledge to enrich lesson outline. Select and prepare any additional audio-visual aids that may assist in the presentation of the lesson. Ensure that all equipment needed, including any audio-visual equipment, is available. Conduct and monitor exercises in the lesson in accordance with the exercise instructions Review lesson at end of session to ensure that students understand the content and procedures understanding. Ensure that the objectives of the lesson have been adequately covered.
INSTRUCTOR NOTES INTRODUCTION AND OBJECTIVES I. Greet class II. Review schedule III. State purpose of the lesson IV. Establish relation to previous and following lessons V. Review NFPA 1001 objectives for this lesson VI. Review additional objectives for this lesson VII. Show the videotape: Fire Alarm and Communication PRESENTATION LESSON OUTLINE 1. Procedure for a Citizen to Report a Fire or Other Emergency A. Telephone 1. Dial 7-digit fire department number 2. Dial 911 3. Dial "O" for operator 4. Person calling should be prepared to give: a. Address b. Name and location c. Telephone number d. Nature of the emergency 5. Person calling should stay on the line, if possible B. Fire alarm box 1. Send alarm by following directions on the box a. Telegraph box b. Telephone box c. Combination 2. Remain at the box until emergency personnel arrive C. Local alarm box 1. Located in building or protected area 2. Send alarm by following direction on the box 3. Telephone the fire department 4. Box may activate local alarm only 2. Receiving an Alarm From a Dispatcher or the Public A. From a dispatcher 1. Telephone a. Answer telephone promptly b. Listen carefully c. Write down: 1) Address of emergency 2) Nature of emergency
INSTRUCTOR NOTES 3) Any other information 4) Other units responding d. Ask dispatcher to repeat, if unclear e. Repeat information back to dispatch f. Acknowledge receipt of message 2. Radio a. Answer radio call b. Write down: 1) Address of emergency 2) Nature of emergency 3) Any other information 4) Other units responding c. Ask dispatcher to repeat, if unclear d. Repeat information back to dispatch e. Acknowledge receipt of message 3. P.A. System or Pager a. Listen and write down: 1) Address of emergency 2) Nature of emergency 3) Any other information 4) Other units responding b. Acknowledge receipt of message via radio when responding B. From the public 1. Telephone a. Answer promptly b. Identify the department and yourself c. Ask for and write down the following information: 1) Time of call 2) Ask the nature of the emergency 3) Ask the location of the emergency 4) Ask the callers name 5) Ask the telephone number of the caller 6) Ask the location of the caller 7) Ask for other related information that will help responding units d. Ask caller to stay on the line until you have enough information e. Tell caller that units are on the way f. Initiate fire department dispatch procedures 2. Alarm systems a. Telephone alarm boxes 1) Use the same procedure as used for taking a telephone report
INSTRUCTOR NOTES 2) Correlate the address given by the caller with the address of the alarm box 3) Initiate fire department dispatch procedures b. Telegraph and radio box systems 1) Read box number and/or location 2) Write down time received and location 3) Initiate fire department dispatch procedures c. Direct reporting systems 1) Usually direct signals from a building alarm system 2) Receiving device will show the location 3) Write down time received and location 4) Initiate fire department dispatch procedures 3. Walk-ins a. Information to be obtained from person who walks into the station 1) Nature of the emergency 2) Location 3) Any other pertinent information b. Write information down c. Alert station personnel d. Notify dispatcher C. Conduct Receiving Alarms Practice Exercise 1. Conduct exercise following instructions on exercise materials cover sheet 3. Alarm Receiving Instruments and Personnel-Alerting Equipment A. Alerting systems - stations 1. Various combinations used 2. May consist of one or more of the following: a. Printout from a computer at dispatch b. Vocal alarm via a P.A. system c. Teletype d. House bell or gong - may be coded e. House light f. Direct telephone from dispatcher g. Telegraph register - telegraph alarm system h. Radio 1) Direct broadcast 2) Tone alert 3. Explain system presently used in the department
INSTRUCTOR NOTES B. Alerting systems - individuals 1. Tone activated radio pagers 2. Tone activated radio receivers 3. Explain the personal alerting system used in the department 4. Receiving and Processing Business and Personal Calls A. Business calls 1. Answer promptly 2. Identify the department/station and yourself 3. Listen 4. Ask questions, if message or request is unclear 5. Provide the information requested, if possible or transfer to person requested 6. If person requested is unavailable take information: a) Name and telephone number of caller b) Name of person called c) Date and time of call d) Message, if any 7. Tell caller that you will deliver the message 8. Write down information and forward to person called. 9. Review fire department procedures B. Personal calls 1. Answer promptly 2. Identify the department/station and yourself 3. If caller is calling in on an emergency line ask them to call back on another line or give number 4. Take message and transfer to person requested. 5. If person unavailable, take message 6. Review fire department procedures C. Conduct Receiving Phone Calls Exercise 1. Conduct exercise following instructions on exercise materials cover sheet 5. Radio Procedures A. Routine traffic 1. Follow fire department standard operating procedure 2. General procedures a) Units at working incidents have priority b) No personal messages c) Transmit only when the channel is clear d) Be brief e) Use normal conversational tone f) Speak clearly
REVIEW INSTRUCTOR NOTES g) Acknowledge receipt of messages by repeating the message. This is critical at all incidents 3. Explain fire department standard operating procedure B. Emergency traffic 1. Radio traffic of an emergency nature such as a request for additional resources or providing information of an emergency nature 2. May be initiated by anyone with emergency traffic, dispatcher, incident commander, sector officer, company officer, fire fighters 3. Sender should announce "emergency traffic" Example: "Interior sector to command, emergency traffic" 4. Message will alert everyone that a message of an emergency nature will follow 5. Explain fire department standard operating procedure C. Emergency evacuation signals 1. Used by command to evacuate operating personnel from a building or area 2. May be done in several ways a) Emergency traffic b) Emergency traffic re-transmitted by the dispatcher c) Emergency traffic preceded by a distinctive tone re-transmitted by the dispatcher d) Broadcast should be repeated several times e) Apparatus sirens and air horns may be used 3. Explain fire department standard operating procedure I. Discuss key points lesson. II. Ask questions on the material covered. III. Review material that may be unclear. IV. Administer test or quiz. V. Critique test or quiz. SUMMARY I. Summarize what has been covered. II. Relate what has been covered to the next lesson.