"VOICE OF SECURITY: Trends In Intercom, Public Address, and Mass Notification Emergency Communications ASIS Houston Chapter Luncheon May 21, 2014 Paul Rux Director of Sales Mexico / South Central Region U.S.A. Zenitel USA, Inc. paul.rux@zenitel.com
STENTOFON USA: Subsidiary of ZENITEL Group HQ in Oslo, Norway Represented in 60 countries 2
Who needs reliable audio communications? HEALTHCARE PRISONS & CUSTODIAL AIRPORTS INDUSTRY INFRASTRUCTURE & TRANSPORTATION BUILDING & SITE SECURITY EDUCATION PARKING
Microsoft Campus Federal Reserve Louvre Petronas Towers QAFCO
Three Legged Stool of Security A u d i o
Why Audio? EFFICIENCY IN SECURITY OPERATIONS Reduces vulnerability to incidents Improve response time Provide single point of control Lower man-hour requirements Provide virtual presence to remote locations for situational awareness and management Humans respond to real-time voice audio more quickly 6
Trends MASS NOTIFICATION Intelligible Audio INTERCOM DOOR RELEASE Access Control IP CAMERAS With Loud Voice and Audio Analytics EMERGENCY CALL STATIONS Deter Detect Delay Respond Inform
Trends Adding Voice to Access Control and CCTV Adding Loud Voice Apps Apps and More Apps Making Ones Security System INTERACTIVE instead Of REACTIVE. Interoperable and Scalable Intercom and PA Solutions
Trends INTELLIGIBILITY crystal clear audio SIMPLICITY maximum capability with minimal hardware INTEROPERABILITY with other security and audio systems FLEXIBILITY scalable solutions
Be Aware of Codes and Regulations and the Almighty AHJ Mass Notification to be part of the fire alarm/life safety system. Permits a mass notification control unit to take control of fire alarm notification appliances including amplifiers, speakers, and strobes. MNEC has highest priority over fire alarm. Will require a MNEC voice message any time the priority is granted to the mass notification control unit. Operation of MNS system is based on the emergency response plan. Intelligibility of voice messages are required to meet the requirements of Chapter 7 (Notification). Visual notification to be completed through strobes, textual, graphic or video displays. Chapter 24 of NFPA 72 for 2010
PRODUCTION AREA CONTROL ROOM TECHNICAL ROOM WAREHOUSE/ STORAGE CALL PANELS Announcements HAZARDOUS & EX/ATEX AREAS Industry Industry PERIMETER GATES AND ENTRANCES ACCESS CONTROL OFFICES AMPLIFIED MESSAGES - PA ROAMING GUARD WITH RADIO 13
Trends http://www.youtube.com/watch?v=n9mdgltvzqa
What Is MNEC? Primary purpose of MNEC To notify people in a building, on a campus or a geographic area about an event What is happening What to do Where to go When it is safe
Be Aware of Codes and Regulations and the Almighty AHJ Mass Notification to be part of the fire alarm/life safety system. Permits a mass notification control unit to take control of fire alarm notification appliances including amplifiers, speakers, and strobes. MNEC has highest priority over fire alarm. Will require a MNEC voice message any time the priority is granted to the mass notification control unit. Operation of MNS system is based on the emergency response plan. Intelligibility of voice messages are required to meet the requirements of Chapter 7 (Notification). Visual notification to be completed through strobes, textual, graphic or video displays. Chapter 24 of NFPA 72 for 2010
Enhanced Audio Messaging Has Become More Important In Todays MNEC World Live PA and group call broadcast with recall for handling feedback and verifying messages Pre-stored PA and group call broadcast Scheduled or event-based PA and group call broadcast Auto-attendant with voice guided menus for handling incoming calls Voice response for call request waiting messages and absence messages Integration with 3rd party systems via OPC, SDK and other Data Protocol Audio storage capacity Set of default audio messages Interactive complex message generation Need to create messages on a PC and upload these to the Audio Server
A Great Resource For More Information on the Subject Of Mass Notification Emergency Communications Can Be Found At : www.mnec.com
Intelligibility Not Everything Sounds The Same What is Audio Codec?
Stress Duress Activity Noise
Level 0 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Active Noise Reduction
The Future IP on Everything
LEVERAGING THE POWER OF IP Robust native IP backbone No Encoders! Inside the exchanges Inside the stations As a protocol for easy integration As a method to create large networks of intercom systems As a method to reduce hardware As a method to reduce installation time
FLEXIBILITY: Scalable Solutions AlphaCom Pulse SIP IP + Analog IP IP
SIP Stations SIP IP stations can now be directly connected via IP No additional hardware required IE. Avaya and Cisco customers can now benefit from High Definition Audio Tamper/weather resistant stations Offers Active Noise Cancellation - ideal for outdoor/gate applications
SIP - Session Initiated Protocol Public Network Intercom Gateway Analogue ISDN (I)PBX Phones ipad iphones
SIP is only a protocol Protocol = messages/language Services offered by SIP equipment SIP end points & SIP servers SIP SIP RTP 37
SIP servers Messaging Call center Telephony Voice mail Recording Intercom Mobile VoIP SIP end points 38
The Open System 39
The OPEN System 40
Interoperability INTEROPERABILITY
Pop-up Access Control with Audio and Live Video Execute command/control sequences Capture and route intercom call requests to a work queue Initiate, answer or disconnect calls between remote and master stations
43 43
44
45 When CCTV and VOICE Join Forces: Trespassing CCTV detects movement Auto audio messaging Security threat Active video monitoring Push to talk using DAK Sound detection Gunshots, scream, breaking glass etc Endura activates camera Assault attacks Victim pushes button on station Both visual and audio contact The best of two worlds gives enhanced security level in critical situations
Supervision & Critical Communication Monitoring When Life Or Death or Big Money Is Involved It Has To Work
Redundancy 1+1 redundancy solution (one XE server in standby) Use AlphaCom redundant IP interface Monitor status (keep alive) Synchronization of configuration If failure, standby takes over operational IP address with configuration of failed server Redundant server can be in other physically protected area LAN Standby Operation Redundancy
Recording STENTOFON Recorder Software runs on a Windows based PC Registers with AlphaCom Digitally signs the recording to detect tampering Export to native watermarked file Playback client can be used stand-alone for playback of such a file Export possibility to.wav IP Network
Increased Security! The operational advantage! Unified and integrated a system for total awareness Cross-platform compatibility enables seamless integration Decentralizing servers and amplifiers increases the overall security Integration and automation reduce workload and human errors Leverage the total knowledge in the organization in an emergency Networked components cuts maintenance time and cost
Open Q and A
paul.rux@zenitel.com www.stentofon.com
http://www.youtube.com/watch?v=4jw2m-n7fjw
1% LOOKS 99% AUDIO
Tamper Protection Audio projection with no distortion
Ethernet + PoE Tool-less, vibration proof terminals Local 24V DC Power Supply Relay (NO,NC and COM) 250VAC/220VDC, 2A, 60W 5V Ground 6 GENERAL I/O s Can be either inputs or outputs 12mA as LED drivers (5V) LINE OUT / INDUCTION LOOP 600 Ohm Disability Act Compliance
COMMUNICATION RIGHT OUT OF THE BOX Intercom system for up to 16 stations No central server HD Voice Audio & Noise Reduction System setup in less than 10 minutes Very cost effective SIP Integration - 10 SIP devices, IPBX Integration 10
Future-Proof Just add server Investment protection Utilize existing stations AlphaCom XE1 High Definition Audio Server 552 IP Stations Fully Supervised and Secure Integration through open protocols Enhanced audio messaging AlphaNet multiple server network Backwards compatible for easy upgrades 13