Housekeeping Professional Course Outline Level Count: 5 Subject Count: 33 Lesson Count: 160 Total Lesson Duration: 14:19:54 Level Subject Lesson Lesson Duration Level 1 1.1 Health, Hygiene and Safety 1.1.1 Health and Hygiene 03:56 1.1.2 Safety 05:08 1.1.3 Safe Working Environments 04:13 1.1.4 Why Do We Clean? 04:16 1.1.5 Hygiene in the Workplace 06:52 1.1.6 An Introduction to Personal Hygiene 04:09
1.1.7 Personal Protective Equipment 04:14 1.1.8 The Basics of First Aid 04:19 1.1.9 Emergencies and their Treatments 06:35 Total Subject Duration: 00:43:42 1.2 Roles and Responsibilities 1.2.1 A Housekeeper s Role 06:32 1.2.2 Your Responsibility as a Professional 06:27 1.2.3 Structure of the Housekeeping Department 06:48 1.2.4 The Induction Form 03:08 1.2.5 Work Schedules 04:27 Total Subject Duration: 00:22:54 1.3 Presentation and Etiquette 1.3.1 Personal Grooming and Hygiene 08:55 1.3.2 Uniform 09:51 1.3.3 Accessories and Body Art 04:44 Total Subject Duration: 00:23:30
1.4 Procedures and Documentation 1.4.1 Introduction to Administration 08:48 1.4.2 Introducing the Day Sheet 08:00 1.4.3 Using the Day Sheet 04:08 1.4.4 Room Status Codes 03:14 1.4.5 Signing-In and Signing-Out of Master Keys 05:22 1.4.6 Rules for Controlling Keys 05:16 Total Subject Duration: 00:34:48 1.5 Liaison with Other Departments 1.5.1 The Importance of Communication 06:06 1.5.2 Communication Tools 06:51 1.5.3 Front Office 07:22 1.5.4 Maintenance 10:50 1.5.5 Security 02:42 1.5.6 Food and Beverage 05:44
Total Subject Duration: 00:39:35 Total Level 1 Duration: 02:44:29 Level 2 2.1 Linen 2.1.1 Introduction to Linen 06:40 2.1.2 Caring for and Maintaining your Linen 09:31 2.1.3 Bad Quality Linen (Scenario) 02:13 2.1.4 Roles and Rules for Handling Linen 06:29 2.1.5 Linen Checks and Etiquette 05:34 Total Subject Duration: 00:30:27 2.2 The Linen Store 2.2.1 The Exchange of Linen 07:17 2.2.2 Storing Linen 04:37 2.2.3 Properties of a Linen Store 04:36 2.2.4 Linen Controls 07:57 Total Subject Duration: 00:24:27
2.3 The Laundry Room 2.3.1 Laundry Services 04:19 2.3.2 Introduction to Laundry 04:54 2.3.3 Sorting the Laundry 04:12 2.3.4 Washing the Laundry 04:30 2.3.5 Drying, Ironing and Preparing the Laundry 04:29 Total Subject Duration: 00:22:24 2.4 Guest Laundry 2.4.1 Guest Laundry Collection 07:10 2.4.2 Request for Laundry Service 04:37 2.4.3 Handling Guest Laundry 05:11 2.4.4 Preparing and Presenting Guest Laundry 07:23 Total Subject Duration: 00:24:21 2.5 Bed Linen 2.5.1 The Mattress and Pillow Protectors 04:52
2.5.2 The Fitted and the Flat Sheet 08:49 2.5.3 The Duvet and the Duvet Cover 07:51 2.5.4 Pillows and Pillowcases 06:57 2.5.5 Other Bed Linen and Accessories 04:28 Total Subject Duration: 00:28:29 2.6 Bathroom Linen 2.6.1 The Facecloth and Hand Towel 05:30 2.6.2 The Bath Towel and Bath Sheet 04:53 2.6.3 The Bath Mat 05:19 2.6.4 The Bathrobe and Slippers 05:19 Total Subject Duration: 00:21:01 2.7 Other Departments Linen 2.7.1 Food and Beverage 08:28 2.7.2 Spa, Gym and Pool Linen 03:26 Total Subject Duration: 00:11:54 Total Level 2 Duration: 02:43:03
Level 3 3.1 Guest Interaction 3.1.1 The Importance of Guest Interaction 08:52 3.1.2 Professional Guest Interaction 03:04 3.1.3 Respecting a Guest s Notification 05:26 3.1.4 Concern for a Room with a Do Not Disturb Sign 03:31 Total Subject Duration: 00:20:53 3.2 Handling Guests Items 3.2.1 Handling Guests Items 08:42 3.2.2 Lost Property 07:25 3.2.3 Returning Lost Property 02:48 3.2.4 Dealing with Valuable Lost Property 04:45 Total Subject Duration: 00:23:40 3.3 Guest Requests, Queries and Complaints 3.3.1 Guest Queries 04:03
3.3.2 Guest Requests 06:33 3.3.3 Dealing with Guest Complaints 05:38 3.3.4 Gratuities 06:09 Total Subject Duration: 00:22:23 3.4 Emergencies and Safety 3.4.1 Fires 06:39 3.4.2 What to do in the Case of a Fire 05:53 3.4.3 Bomb Threats 03:37 3.4.4 Armed Robberies and Strange Guests 07:04 3.4.5 Prostitution 03:14 3.4.6 Sickness or Death 03:12 3.4.7 Lifting and Carrying 05:08 Total Subject Duration: 00:34:47 Total Level 3 Duration: 01:41:43 Level 4 4.1 Cleaning Chemicals and Products
4.1.1 Understanding your Chemicals 04:04 4.1.2 Different Types of Chemicals 04:52 4.1.3 One Cloth, One Purpose 05:58 4.1.4 Labels 06:14 Total Subject Duration: 00:21:08 4.2 Chemical Protocol 4.2.1 Using your Chemicals Correctly 05:47 4.2.2 Dispensing and Storage of Chemicals 06:20 Total Subject Duration: 00:12:07 4.3 Common Chemicals 4.3.1 All-Purpose Cleaner 04:33 4.3.2 Glass and Mirror Cleaner 04:08 4.3.3 Bathroom Cleaners 06:09 4.3.4 Dishwashing Detergent 05:23 4.3.5 Polishes 05:22 4.3.6 Air Fresheners 02:20
4.3.7 The Cleaning Caddy 04:54 Total Subject Duration: 00:32:49 4.4 Using your Equipment 4.4.1 Using your Cloths 05:12 4.4.2 Sweeping and Brushing 06:46 4.4.3 Vacuuming 07:23 4.4.4 Cleaning and Storing your Vacuum Cleaner 03:01 4.4.5 Dusting 06:33 4.4.6 Mopping 07:18 4.4.7 Buckets and Mopping Units 03:41 4.4.8 Window Cleaning Equipment 03:04 Total Subject Duration: 00:42:58 4.5 Trolleys 4.5.1 Types of Trolleys 05:22 4.5.2 Cleaning your Trolley 02:51 4.5.3 Packing your Trolley 05:46
4.5.4 You and your Trolley 05:27 Total Subject Duration: 00:19:26 4.6 Cleaning Specific Surfaces 4.6.1 Rules for Cleaning Surfaces 03:24 4.6.2 Floors 06:48 4.6.3 Carpets 04:45 4.6.4 Walls and Wallpaper 06:00 4.6.5 Wood 05:55 4.6.6 Fabric 03:57 4.6.7 Dealing with Stains 03:38 4.6.8 Leather 03:32 4.6.9 Stainless Steel and Vinyl 03:47 4.6.10 Brass, Copper and Chrome 04:30 Total Subject Duration: 00:46:16 Total Level 4 Duration: 02:54:44
Level 5 5.1 Preparation 5.1.1 Getting Ready for the Day 05:21 5.1.2 The Daily Meeting 04:30 Total Subject Duration: 00:09:51 5.2 At the Front Door 5.2.1 Entering a Guest s Room 04:30 5.2.2 Situations when Entering a Guest s Room 05:31 5.2.3 Placing Yourself in the Room 04:50 Total Subject Duration: 00:14:51 5.3 Preparing the Room 5.3.1 First Things First 08:05 5.3.2 Stripping the Room 06:36 5.3.3. Taking Note 07:11 5.3.4 Making the Bed 07:46 Total Subject Duration: 00:29:38
5.4 Cleaning the Room 5.4.1 Introduction to Cleaning the Room 07:38 5.4.2 Cleaning Cycle and Principles 02:46 5.4.3 Air Vents, Extractor Fans and Air Conditioners 04:01 5.4.4 Desks, Reading Material and Stationery 09:43 5.4.5 Wardrobes, Cupboards and Drawers 08:01 5.4.6 Side Tables and Dressing Tables 02:55 5.4.7 Windows, Glass and Mirrors 04:50 5.4.8 Tea Stations 05:32 5.4.9 Fridges and Snack Areas 06:25 5.4.10 Problem Fridges 03:26 5.4.11 Flower Arrangements 07:15 Total Subject Duration: 01:02:32 5.5 Cleaning the Bathroom 5.5.1 Introduction to Cleaning the Bathroom 08:44 5.5.2 Using the Bathroom to Clean 05:14
5.5.3 Cleaning the Vanity, Bath and Shower 11:00 5.5.4 Cleaning the Toilet Area 07:46 5.5.5 Problem Toilets 04:04 5.5.6 Replacing the Amenities and the Linen 04:37 Total Subject Duration: 00:41:25 5.6 Outside Areas 5.6.1 Outside Areas 04:28 5.6.2 Outdoor Furniture 04:36 Total Subject Duration: 00:09:04 5.7 Final Room Duties 5.7.1 Vacuuming the Room 05:38 5.7.2 Dusting the Room 04:38 5.7.3 Final Touches 02:07 5.7.4 Tailoring Showing We Care 05:52 5.7.5 Scanning and Checks 07:39 5.7.6 Mopping before you Go 04:05
5.7.7 The Cleaning Process 03:13 Total Subject Duration: 00:33:12 5.8 Turndowns 5.8.1 Turndowns 03:14 5.8.2 Turndown Procedure 07:33 5.8.3 Types of Turndowns 03:04 Total Subject Duration: 00:13:51 5.9 Leaving the Room 5.9.1 Handing the Room Over 04:13 5.9.2 To the Next Room we Go 04:02 Total Subject Duration: 00:08:15 5.10 Public Areas 5.10.1 Guest Public Areas 06:54 5.10.2 Etiquette and Safety in Public Areas 04:39 5.10.3 Back of House Areas 03:13
5.10.4 Specialised Facility Standards 08:04 Total Subject Duration: 00:22:50 5.11 The End of the Day 5.11.1 Packing Up 03:09 5.11.2 Linen Return 01:55 5.11.3 Final Handover 05:22 Total Subject Duration: 00:10:26 Total Level 5 Duration: 04:15:55 Total Course Lesson Duration: 14:19:54