OSHKOSH FIRE DEPARTMENT S 2017 ANNUAL REPORT

OSHKOSH FIRE DEPARTMENT S 2017 ANNUAL REPORT

The mission of the City of Oshkosh Fire Department is to PREVENT, RESPOND TO, and MINIMIZE harmful situations involving the people we serve. LIST OF STRATEGIC GOALS AND MEASURES GOAL 1: PEOPLE: Recruit and retain an effective and professional workforce that is satisfied with their work environment. GOAL 2: EDUCATION: code enforcement. To improve awareness of fire and life safety through public education GOAL 3: RESPONSE: people we serve. Deliver safe, professional services that meet the needs of the GOAL 4: FACILITIES: Provide and maintain efficient facilities geographically located to deliver services consistently and meet the housing needs of our staff and resources GOAL 5: EQUIPMENT: Provide and maintain safe and reliable equipment that is functional and meets the appropriate standards. GOAL 6: COMMUNICATION: Provide the mediums to ensure that our communications are clear, concise and understood. GOAL 7: TRAINING: To develop and maintain a comprehensive training program to ensure quality services to the people we serve.

A MESSAGE FROM FIRE CHIEF TIM FRANZ This is my final address in our Annual Report to the City of Oshkosh as your Fire Chief. I will be retiring on June 8 th of 2018. It has truly been an honor and pleasure serving this City for what will be 33 years upon my retirement day and just shy of 18 years as the Fire Chief. I would personally like to thank the public for all of their support over the years and the members of the Department, who daily, without fail, provide the services you expect at a quality level. We changed our Annual Report to this performance report format seven years ago to better communicate with the people we serve and tell you not just how much we are doing, but how well we are serving you. We have done this through a series of performance measures tied to how well we meet our strategies and ultimately our mission. Our mission which we take seriously, is to PREVENT, RESPOND TO and MINIMIZE HARMFUL SITUAIONS involving the people we serve. Our goal is that this report answers the questions you may have as to how well we have done meeting this mission with the resources that you provide us. I will conclude with one final thought or goal that is difficult to measure but from your feedback. That goal is, meeting our motto, Be Nice. I am proud to report the most common feedback I receive from people that have needed our services is that our people were nice. While it is important that we are technically competent, as our measures show, it is equally important that we provide our services in a caring compassionate way. SERVICES PROVIDED BY THE OFD: Fire & Injury Prevention Fire Prevention Inspections Public Education Fire Fighting Paramedic Ambulance Service Vehicle Rescue/Extrication Hazardous Materials Regional Team Ice/Water Rescue Aircraft Rescue/Firefighting Structural Collapse Trench Rescue Confined Space Rescue Dive Rescue Station 14 2050 Knapp St. Quint 14 Med 214 ARFF 114 ARFF 214 ARFF 314 Station 15 101 Court St. Command 15 Engine 15 Heavy Rescue Med 15 Med 215 Boat 15 Husky Boat 15 Mechanic s Shop Administrative Offices Station 16 711 S. Washburn Engine 16 Med 16 Med 216 HazMat 116 STATIONS & RESOURCES Station 17 1813 Algoma Blvd. Quint 17 Med 17 Med 217 Station 18 811 E. Murdock Ave. Engine 18 Med 218 Station 19 1000 W. Snell Engine 19 Engine 219 Med 219 Wildland Firefighting Rig Structural Collapse Trailer Mass-Casualty Trailer Rehab Vehicle www.oshkoshfd.com

OSHKOSH FIRE DEPARTMENT ORGANIZATIONAL CHART *per thousand City of Oshkosh Fire Department Resources per Population & Area (Population-66,579 Area-26.61Sq. Miles) Resource Type Qty of Resource Per Capita Per Sq. Mile Stations 6 11,097 4.435 Min. Personnel on duty 27 0.41* 1.01 Total Personnel* 108 1.63* 4.05 Total Budget $12,205,300 $183 $458,673 Revenues $2,511,546 $38 $94,983 Net Budget $9,693,754 $146 $364,290 Average of Comparable Cities* (Population-58,337, Area-22.17 Sq. Miles) Resource Type Qty of Resource PerCapita ** Per Sq. Mile Stations 4.63 0.08 0.17 Avg Total Personnel 92.25 1.51 3.29 Avg Total Budget $11,387,393 $186.15 $406,693 *Comparable Cities: Appleton, Eau Claire, Fond du Lac, Janesville, Neenah-Menasha, North Shore, Waukesha, West Allis Population Range: 60,000 to 75,000. **per thousand

FIRE PREVENTION There are hazards that can be prevented and those that happen without warning. The City of Oshkosh Fire Prevention Division works to reduce the loss of life and property through code enforcement and public education in effect, stopping fires or hazardous conditions before they occur. The entire Department participates in prevention and community education initiatives to teach citizens how to prevent fires and injuries to themselves and their families, so they are safer at home, school, and in their workplace. The Prevention Division oversees fire inspections in all commercial properties and multi-unit (more than 1 or 2 family) dwellings within the City of Oshkosh. Battalion Chief of Prevention Brian Bending along with Lieutenant Inspector Tim Heiman perform inspections as well as assigning them to all fire station personnel throughout the city. These personnel, together as a fire company, perform fire inspections in commercial, industrial, and large residential properties in their areas. This gives them a chance to familiarize themselves with the buildings in their immediate fire districts, develop pre-plans, and instruct the occupants on fire safety. Definition: This Performance Measure is for monitoring our Fire Prevention inspections for buildings other than one and two family dwellings Target Goal: Inspect 100% of all inspectable properties annually Inspectable Properties 3,813 Inspections Completed 3,802 % of Properties Inspected 99.7% Violations Found 913 % of Violations Cleared 89 The Fire Prevention Division also provides fire and life safety education to the general public. The goal of this education is to reduce the number of preventable fires and injuries. Public Education Specialist John Holland presents fire and life safety classes to Oshkosh area schools, community groups, and industry. He also provides other services such as the department s Juvenile Fire Safety Program (for children with a fascination with fire), child safety seat checks, and assists with other community programs and events such as Safety City. Definition: This Performance Measure is for monitoring our Education Program in Fire & Life Safety for children from ages 5 to 9. Target Goal: Contact 90% or greater of children in this age group with at least two hours of Fire and Life Safety education. Quarter 1 st 2 nd 3 rd 4 th Total Children in Performance Age Group* # of Children Contacted 573 3535 375 2498 6981 3679 99% *2010 Census data All fires within the City of Oshkosh are investigated to determine cause and origin. This information is used locally in order to focus our prevention efforts. Any fires deemed to be suspicious or possibly intentionally set (incendiary) are investigated jointly with the City of Oshkosh Police Department and at times with the State Fire Marshal s Office.

2017 CAUSES OF FIRE Undetermined--1 Torch/Brush--1 Toaster--1 Overheated Lithium-Ion Batteries--1 Metal Grinding--1 Items on Stove--1 Fireworks--1 Chimney--1 Careless Disposal of Ashes--1 Mechanical Malfunction--2 Dryer--2 Smoking--6 Incendiary/Suspicious--8 Cooking--10 Electrical--12 0 2 4 6 8 10 12 14 PLEASE FOLLOW US ON:

2017 EMERGENCY RESPONSES TYPE OF INCIDENT 1 ST QTR 2 ND QTR 3 RD QTR 4 TH QTR TOTALS Structure Fire 8 15 14 12 49 Fire Other 12 22 22 27 83 Explosion/Pressure Rupture 5 0 0 0 5 EMS Call 1758 1787 1895 1843 7283 Vehicle Accident 47 48 61 55 211 Vehicle vs. Pedestrian 4 4 10 8 26 Water/Ice Rescue 6 8 6 1 21 Rescue Other 8 13 11 6 38 Aircraft Standby 0 1 5 1 7 Hazardous Materials 16 18 18 13 65 Carbon Monoxide 4 3 9 10 26 Electrical 10 18 11 7 46 Service Call 24 21 29 24 98 Smoke/Odor Problem 6 10 10 8 34 Public Service 41 14 23 20 98 Unauthorized Burning 2 9 15 8 34 Good Intent Call 37 57 37 45 176 False Alarm 124 165 147 154 590 2017 TOTAL 2112 2213 2323 2242 8890

EMERGENCY MEDICAL SERVICES The Emergency Medical Services division, headed by Battalion Chief Chuck Hable, manages the department's paramedic ambulance services and education program. The EMS division coordinates continuing education for paramedics as well as for the general public. The City of Oshkosh Fire Department ambulance responds to all emergency and non-emergency medical calls within the city limits. It also responds to emergency calls in most of the surrounding townships. The Oshkosh Fire Department provides medical care with paramedics. Paramedics provide the highest level of prehospital care available in Emergency Medical Services. Ambulances strategically located at the city s six fire stations respond with fire trucks to provide timely care to the citizens of Oshkosh. Ambulances are staffed with two firefighter/ paramedics. Three primary ambulances are always staffed and ready to respond. If all three of the primary ambulances are busy, the paramedics on the fire engines can respond with additional cross staffed ambulances to provide seamless care, even during very busy periods. A duty chief monitors call volumes throughout the city to ensure Oshkosh always has the ability to further respond to medical or fire emergencies that may arise. We are often asked why a fire engine shows up on ambulance calls. All of our fire apparatus are staffed with paramedics. The advantage to this is that it allows for the rapid deployment of paramedics to any of the emergency calls, regardless of the vehicle the paramedics respond on. This allows for multiple paramedics on the most serious calls. It also provides additional personnel for moving patients out of difficult places, through tight corners in homes and businesses, etc. The Oshkosh Fire Department will transport patients to the hospital of their choice within the Fox Valley area. These hospitals are Mercy Medical Center and Aurora Hospital in Oshkosh, Saint Agnes in Fond du Lac, Theda Clark in Neenah, Saint Elizabeth and Appleton Medical Center in Appleton, and also to Berlin and Ripon Hospitals. The Oshkosh Fire Department will also transport to other facilities upon request of Mercy Medical Center or Aurora Hospital. Top 10 EMS Calls by Type 2017 Incident Type # of Calls % of Calls Fall Victim 1,760 19.6 Sick Person 1,383 15.4 Breathing Problem 754 8.4 Traffic Accident 716 8 Unconscious/Fainting 531 5.9 Chest Pain 486 5.4 Transfer/Interfacility/ 426 4.7 Palliative Care Seizure 384 4.3 Traumatic Injury 355 4 Abdominal Pain 195 2.2 Top 4 Treatment Outcomes of EMS Calls 2017 Treatment Outcome # 0f Calls % of Calls ALS* Treatment & Transport 3,225 35.9 BLS** Treatment & Transport 2,823 31.4 Treated and Released 1,988 22.1 Patient Refused Care 583 6.7 *ALS Advanced Life Support: in need of heart monitor or medication or IV established **BLS Basic Life Support: wound care, splinting, transporting

EMS CALLS BY LOCATION 2017 Municipality 1 ST QTR Med Calls % Total 2 ND QTR Med Calls % Total 3 RD QTR Med Calls % Total 4 TH QTR Med Calls % Total Total % of Overall City of Oshkosh 1622 86.41 1567 83.09 1687 83.56 1700 87 6576 85.01 Contract Area Town of Algoma 49 2.61 57 3.02 49 2.43 55 2.81 210 2.71 Town of Black 18 0.96 22 1.17 28 1.39 21 1.07 89 1.15 Wolf Town of Nekimi 17 0.91 39* 2.07 55** 2.72 19 0.97 130 1.68 City of Omro 72 3.84 83 4.40 69 3.42 47 2.41 271 3.50 Town of Poygan 5 0.27 13 0.69 6 0.30 9 0.46 33 0.43 Town of Rushford 11 0.59 12 0.64 15 0.74 11 0.56 49 0.63 Town of Omro 23 1.23 20 1.06 21 1.04 16 0.82 80 1.03 Town of 14 0.75 20 1.06 27 1.34 25 1.28 86 1.11 Winneconne Town of Utica 21 1.12 13 0.69 18 0.89 14 0.72 66 0.85 Village of 23 1.23 40 2.12 41 2.03 36 1.84 140 1.81 Winneconne Total Contract 253 13.48 319 16.91 329 16.30 253 12.95 1154 14.92 Area Total-All Calls 1877 100 1886 100 2019 100 1954 100 7736 100 *Country USA **Rock USA & EAA TRAINING DIVISION The Oshkosh Fire Department is committed to providing the best service possible to the residents and visitors of Oshkosh and the surrounding area. To accomplish our goals our personnel participate in a variety of training sessions and evolutions during the year to maintain certifications and proficiency. The training division is divided into three different areas. Emergency medical training is led by Battalion Chief Chuck Hable. He is responsible for providing the training required to our personnel to maintain paramedic and emergency medical responder certifications. During 2017 personnel recertified in CPR, reviewed Advanced Cardiac Life Support (ACLS), OB procedures, trauma care, along with other procedures and protocols. Special Operation training is lead by Battalion Chief Mark Boettcher. During 2017 personnel reviewed skills and procedures needed to respond to incidents such as confined space rescue, ice /water rescue, and hazardous materials. Fire service training is lead by Battalion Chief Tim Heiman. This year personnel reviewed a variety of topics and skills including: Pre-planning tour of the Menominee Nation Arena, ladder evolutions, water movement, search and rescue, Aircraft Rescue and Firefighting (ARFF), and more. Training is also conducted on a company level in individual fire stations under the direction of the company officer. This year we provided 118 hours of training for each of our dedicated personnel.

SPECIAL OPERATIONS DIVISION The Oshkosh Fire Department s Special Operations Division, headed by Battalion Chief John Ziemer, is tasked with training for and responding to situations that fall outside traditional fire related incidents. Special operation incidents are typically low frequency but high risk responses. Because of this, more training hours are necessary to prepare for them. These responses include, hazardous materials, water and ice responses both above and below the surface, airport rescue and fire fighting, and technical rescue. The Oshkosh Fire Department partners with the Appleton Fire Department to make up the regional Hazardous Materials Team. This team responds to spills and other incidents in most of the northeastern quadrant of the state. Technical Rescue encompasses high and low angle rope operations, trench and excavation collapse, structural collapse, and confined space rescues. All personnel are trained, at a minimum, in support roles for all of these operations. In addition, we have personnel who specialize within the areas of Hazardous Materials, Water/Ice Rescue and Diving, and Technical Rescue. The division also works with business industry in the community to assist them with their responsibilities related to these concerns. Special Operations Responses 2017 Type of Incident # of Incidents Hazardous Materials 95 Water/Ice/Dive 21 Technical Rescue 0 Aircraft Rescue & Fire Fighting 7 Total 123 Special Operations Training Hours Specialty # of Hours Hazardous Materials 563 Water/Ice/Dive 797 Aircraft Rescue & Fire Fighting 288 Total 1648

MAINTENANCE DIVISION Maintenance of our vehicles and fire stations is done in house led by Chief Mechanic Jeff Tischaefer, along with the support of the entire staff. Ensuring our vehicles and stations are in a state of readiness and completely reliable is a critical part of our operation to ensure service can be delivered twenty four hours, every day of the year. Vigilant daily checks, extensive weekly checks of equipment, along with an aggressive preventative maintenance program are the key elements to this program. In addition, the assurance of availability and longevity of our equipment and facilities is our next priority. Fire apparatus are kept in service at least twenty years and ambulances ten years, which given the demanding use they are put up against is remarkable longevity. This performance measure tells us the number of vehicles in the fleet, hours and cost of preventative maintenance, and repair by vehicle category. Front Line Cost Labor Cost Reserve Cost Labor Cost Support Cost Labor Cost Total Cost Total Labor 16 $61,911 $72,872 5 $11,608 $13,663 13 $3,869 $4,554 $77,388 $91,091

SPECIAL EVENTS In addition to providing our services to the everyday inhabitants of our city and surrounding communities, we provide primarily emergency medical, but some fire service to some of the larger and unique special events. With the advertising slogan Wisconsin s Event City, the demand for these services has grown dramatically over the past several years. These events include: the well known EAA Airventure, Country and Rock USA, along with many other events from weekly stock car races at the Sunnyview Speedzone, UWO football games to road races. This coverage is provided in most cases at the request of the event organizer and all additional personnel cost are billed and paid for by these event organizers. In 2017 we provided 2,134 staff hours over 65 days to 23 different events. Dec Nov Oct Sept Aug July June May April March Feb Jan Special Event Days Covered by Month 0 2 4 6 8 10 12 14 16 18 20

Structure Fire Outcomes 2017 KEY OUTCOME MEASURES This performance measure looks at the occurrence of fires in inspectable vs. non-inspectable properties to measure the outcome of the fire prevention building inspection program. Total # of Fires Fires in Inspectable % Fires in Non-Inspectable Bldgs. % Bldgs. 49 18 36.7 31 63.3 This performance measure tells us the value and percentage of building value saved, for buildings involved in a structure fire. Target Goal: Less than $39.90 per person (Based on NFPA survey for 2014 of average loss per capita Midwest) Assessed Value Loss % Lost Property Saved % Saved Loss Per Capita * $37,629,000 $650,000 2 $36,979,000 98 $9.84 *Based on population of 66,083 This performance measure shows the number of structure fires per capita in the city. Target Goal: 4.4 fires or less per 1,000 population (Based on NFPA survey for 2012 fires per 1,000 population Midwest Region) # of Fires Fires Per 1,000* 49 1.00 *Based on population of 66,083 Object of Origin This performance measure tells us the level of confinement of fire damage limits for structure fires. Target Goal: 90% of structure fires confined to the building of origin or better. % Room of Origin or Better % Floor of Origin or Better % Structure of Origin or Better % Total Fires 9 18% 17 53% 4 61% 9 80% 49 This performance measure tells us the average number of personnel on scene at a structure fire. Target Goal: 15 (Based on NFPA 1710: Standard for Emergency Response) 2017 16 Personnel This performance measure compares the safety record of our personnel operating at fires, compared to the national average--an injury rate lower than the national average should indicate better trained personnel. Target: Less than 2.5 injuries per 100 structure fires. Target: Less than 6.9 injuries per 100 firefighters (NFPA Fireground Injury Study 2012) # of Incidents # of Injuries Injuries per 100 Firefighters Injuries Per 100 Fires 49 4 3.7 1.96

Emergency Medical Services Outcome 2017 KEY OUTCOME MEASURES This performance measure lists the percentage of patients that were treated for cardiac arrest (no breathing or pulse) that arrived at the hospital with a pulse in the past year. Target Goal: Greater than 23.8%* arrival at admission to Emergency Department 2017 38.4% *Source of Benchmark: 2009 University of Michigan Report General Outcomes This performance measure tells us the number of life-threatening calls (based on initial report) that we responded to in less than 6 minutes. Note: Not all calls for service are considered emergent Target Goal: Less than 6 minutes (City) and less than 15 minutes (County) 90% of the time. Type of Call % Under 6 Mins-City/%Under 15 Mins-County Fire 84 EMS (w/i City) 84 EMS (w/i County) 72 Avg 80 Personnel Outcomes Oshkosh Fire Department s Insurance Service Office Rating (ISO) 2 Recruit and retain an effective and professional workforce that is satisfied with their work environment. Target Goal: Greater than 80% retention after 2 years, averaged over 10 years. # Hired # Separated/Retired % Retained 27 3 89 Percentage of overall employee retention (employees retiring or separating divided by total workforce) over a 10 year period. Target Goal: Greater than 97% retention* Year Workforce Separated Retired % Retained 2008 108 3 4 94 2009 108 1 2 97 2010 108 0 2 98 2011 108 0 3 97 2012 108 1 3 96 2013 108 2 0 98 2014 108 1 2 97 2015 108 1 2 97 2016 108 0 2 98 2017 108 0 4 96 Avg 108 1 2 97 *Based on 100 Best Companies to Work For CNN Money.